We performed a comparison between Bizagi, IBM WebSphere BPMS, and Pega BPM based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation."Very, very stable."
"This solution is easy to use and it is a good tool for process modeling."
"The documentation capabilities are very good. Very structured documents and process versions are valuable features, and being able to communicate that to our customers is also a very good feature. It has a good balance between the effort and the result. So, you don't need to be too detailed. You can document while you are modeling, which is a very good feature."
"The tool helps to improve business processes and have better KPIs. Also, it is easy to use. Our developers find it easy to learn."
"The visualizations and attachments provided by the product are valuable."
"The solution's simulation capabilities are the most valuable aspects."
"The approval process is simple."
"Bizagi is simple. It's simple to learn."
"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."
"We like the feature in which we can trace back instances."
"The UI capabilities of the solution are great. The speed of delivery is good."
"The robotic process automation has increased the confidence of business users."
"The most valuable feature is the situational layer cake."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"The interface is quite simple and easy to use, even for beginners."
"The product helps you to build faster."
"The most valuable features are case management and integration services."
"Can do a lot of things with minimum time and cost."
"Difficult to export in formats other than PDF."
"I would like to see more in terms of analytics and better reporting."
"I'm not really satisfied with the reporting aspect."
"The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement."
"Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."
"Bizagi's UI should include shorter steps for documenting controls, documenting properties, changing some attributes in the object, and adding additional text."
"The open source version lacks the option to publish."
"One part of the university has changed its regular desktops to Linux. This is a weak point because Bizagi doesn't run on Linux. I would like the opportunity to run the software inside of Linux."
"The solution lacks acceptable stability."
"Sometimes there are tasks that failed without any reason."
"The user interface could be improved, and although integration opportunities are good, they could be improved further."
"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."
"I would like to see Pega BPM improve the user experience."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"This is an expensive solution."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
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