We performed a comparison between Appian, ServiceNow, and Zoho Creator based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn."
"Appian also has very flexible local integration."
"The tool is very flexible."
"The process models provide self-documenting systems."
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."
"The setup is easy."
"Even with an on-premise implementation, the scalability is still high, so it is easy to scale up."
"We have found change management and CMDB to be very useful."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"Identifies better ways to license software or eliminate unused software to save money."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"The product’s MIS feature is very valuable to us."
"The solution's flexibility and quick turnaround are valuable."
"It is a very, very scalable tool."
"It has a simple user interface, not so difficult to use. You can add AI models, integration, and third-party connections."
"Zoho Creator is easy to design and accessible for any business purpose. The solution is priced low and helps you meet business requirements. You can write a script based on requirements and trigger it whereby the customer will receive notifications. It is a customizable application."
"I just like the simplicity of it."
"Zoho Creator can be integrated with other platforms easily."
"Zoho Creator boasts a multitude of impressive features, but one of the most outstanding is its flexibility in creating interactive reports and pages. With Zoho Creator, users have the ability to utilize HTML and CSS to create visually appealing pages that are rich in information, utilizing data from the system itself. This exceptional feature provides a remarkable advantage and adds immense value to Zoho Creator."
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"The solution could improve robotic process automation."
"We'd like improved functionality for testing new devices."
"Appian has a few areas for improvement, which my organization raised with the Appian team. One is the Excel output which is limited to fifty columns when it should be up to two hundred or three hundred columns."
"Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet."
"Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving."
"My only request is that they decrease the license costs."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"The interface requires an upgrade."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"There is inherent complexity with this tool because of the number of things that it can do."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The pricing of the solution could be better. It's a bit high."
"Their GUI could be updated."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"When you're developing database-type applications, there is no way to see the actual database tables. They call them forms, and I don't like that. Zoho should also provide better user guides."
"They should allow for more UI customization."
"Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls."
"The UI must be improved."
"The platform's technical support services need improvement."
"I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product."
"Zoho Creator could benefit from improvement in regard to the user interface and user experience of the forms. The forms themselves could benefit from being made more interactive, with increased flexibility and customization options for both developers and users. This would allow for a more engaging experience when interacting with the forms and provide more opportunities for customization to meet individual needs and preferences."
"Sometimes technical support does not answer our queries."
