We performed a comparison between AppDynamics, BMC TrueSight Operations Management, and Datadog based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The solution helps us provide a better user experience to our customers."
"The most valuable feature is the live reporting on the current health\performance of our application"
"Capacity planning is, in my opinion, the most useful."
"AppDynamics has a very broad range of supported technologies, and it's user-friendly. It looks nice, and it's easy to sell the solution to the stakeholders when we can visualize how the website is working. For example, where we have any problems through visual analytics."
"I think the performance and interface are the most important features."
"Applications: This provides us insight into how our applications are performing within our environments and affords us the ability to identify opportunities and make changes to code / environment to effect positive performance lift."
"The solution helps us save a lot of time on certain tasks."
"It allows us to configure health rules so that we can, based on our own experience, determine when an application is behaving incorrectly."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"It is a stable solution."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"I believe that the ease of use and UI is great"
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"I find the greatest feature is being able to search across logs from various microservices."
"The most useful feature is the APM."
"We rely heavily on the API crawlers that Datadog uses for cloud integrations. These allow us to pick up and leverage the tags teams have already deployed without having also to make them add them at the agent level."
"The ease of correcting these dashboards and widgets when needed is amazing."
"The many dozens of integrations that the solution brings out of the box are excellent."
"It has empowered all our platform engineers with a very powerful and easy to use monitoring system."
"The dashboards are great."
"The most valuable feature I have found is the elastic container service."
"The solution could be more user-friendly for diagnostic purposes. Anyone who is using the solution should be able to infer what that error is about, they should be able to troubleshoot it better."
"The resolution time takes longer than expected."
"There needs to be an option to capture all the sessions for all the users, not just samplings."
"Their agents sometimes claim to be very lightweight, especially with databases, but they are very heavy. They can take up more compute than the actual work that we need to do."
"The GUI can be overwhelming at first to a novice Dev or Ops support person, and the possible root causes of an issue do not bubble up to the first screen you see."
"One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features."
"The dashboard can be better. Also, the automated reports could be improved."
"AppDynamics lacks integration with cloud technology. It probably isn't a good fit for emerging enterprises because it's an on-premise solution, and many newer companies are moving to the cloud. AppDynamics' on-premise technology works reasonably well, but it doesn't have cloud features."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The solution is overly complex."
"The product must provide application or service monitoring features."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"BMC's online documentation is often incorrect or incomplete."
"The real issue with this product is cost control."
"Datadog could make their use cases more visible either through their docs or tutorial videos."
"We need more visibility into the error tracking dashboard."
"The pricing is a bit confusing."
"Sometimes it’s difficult to customize certain queries to find specific things, specifically with the logging solution."
"ECS could be improved by including more tutorials for beginners to reduce the barriers to entry."
"The FinOps needs improvement."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
More BMC TrueSight Operations Management Pricing and Cost Advice →
