We performed a comparison between 3CX Live Chat, Avaya Spaces, and IceWarp based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"It’s straightforward to set up."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX is a reliable solution."
"Mobility features and remote extensions work well."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"The microphone's noise cancellation and static feature that record a human's voice are some of the most valuable features."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The groupware module is the most valuable feature."
"The solution has a very good log-in to the UI when compared to other solutions."
"The solution's voice services work well for our company."
"It's scalable and stable."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"An effective, functional, very good tool for controlling resources."
"It has great communication capabilities for team chatting and web conferences."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"There should be an option to save some extensions."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"It could be better in terms of providing more options for call recording."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"There were some additional features coming up, as they informed us through email. But we didn't get any update on them."
"Our customers sometimes have problems receiving mail."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
