Cisco Meraki Systems Manager (MDM+EMM) Reviews

The solution is easy to use and support. 

I would like for it to be like Cisco where you can monitor the end users one network. 

I have been using the solution for one and a half years. 

The stability is good. 

Cisco is scalable solution. I rate the scalability an eight out of ten. 

The technical support needs improvement. 

Positive

The initial setup is easy. I rate the initial setup an eight out of ten.

I rate the overall solution an eight out of ten. 

We primarily use the solution in order to see devices connected to the network here.

The solution has improved our organization by allowing us to shed some light on how things work in our network.

The analysis of traffic and configuration capabilities are the most valuable aspects for us.

The solution is straightforward to set up. 

The solution seems to be scalable.

It's very stable and reliable. 

So far, it's been very clean and easy to use. We can find proper settings and information easily even though we are rather new to the product.

We have used it for too short of a time to have thoughts about what might be missing; we still need to get more familiar with it.

The solution can be expensive. 

I've been using the solution for half a year.

The solution is stable and reliable. I can confirm we haven't had issues. It doesn't crash or freeze. It's good so far. 

As the solution is only partially deployed, it's hard to gauge how many people are on it or will be on it. 

However, as a cloud solution, it seems to be very scalable. 

I haven't directly dealt with technical support.

We are currently testing systems from both Cisco and Microsoft. This is the first implementation. We did not have anything previously.

This was a cloud implementation, however, I don't really have any details about the process. My understanding was that it was straightforward. Setting up the initial infrastructure took about one month. 

There were only two or three people handling the deployment and maintenance. 

There was a Cisco engineer helping us with configuration.

We have not seen an ROI as we are in the proof of concept phase and still would need to do a full implementation. 

From what I read, it's rather expensive, however, I have no access to such details in terms of what our contract costs.

The solution was ultimately chosen by the organization. I'm unsure as to if there were other options looked at. 

We are just end-users of the product.

I'm not sure which version of the solution we're using. 

Overall, so far, I'd rate it an eight out of ten. It's still new and I still need time to get used to it. 

We primarily use the solution for iPhone management.

The ability to push out applications is a great aspect of the solution.

We can create a tag of a phone and we can create a package of applications, and then we can tag the device and say, "This device must have these applications." The solution ensures that the device gets those applications.

We also like that it allows us to get applications without setting up iCloud accounts. For some of our employees, the extra steps to have "yet another account" are simply not needed, when all they want the is the app store (and not all of the other iCloud functionality).

For example, a delivery driver - we want him to have Google Maps, Outlook, Chrome, and a Time Clock app.  We can push these apps out through Meraki MDM without having to set him up with an iCloud account.  

We've used the iOS client. The Windows client has a lot to be desired to be a full management tool. 

We first tried the Windows client, but quickly determined that it wasn't going to cut it for most Windows cases. The Windows portion of this product needs improvement.

We've been using this solution for a few years.

The stability of the solution is very good. It's reliable.

I'm not sure how the solution scales. In our experience, we've only put it on twenty devices. 

We've never contacted technical support for Systems Manager

Deployment took a few hours, initially. However, the total time to fully understand it and get into the weeds with the way it works will take a lot longer since there's so much to it. It took us a few months of testing it out here and there to get comfortable to roll it out.  Bear in mind, we didn't have a deadline, and this was being done as a side project.

in house.

Error can't divide by $0.00

We're using a free version of the solution.  But if we exceed the limit the pricing was in line with other MDM solutions.

No, we had a free license to one hundred seats of Systems Manager from our Meraki firewalls.  We have since looked at Jamf and Microsoft Intune.

There's a lot of options in the configuration and the setup.  Make a test device and a test group and make sure you fully understand what is going on before you roll it out.  For example, one setting lets you deny use of Safari, which sounds good till the user clicks a link in an email and it won't open.  *Unless you use Microsoft Outlook which allows you to pick the app that links open in.

Setting up VPP and DEP takes a little bit of effort, but these will be required no matter the MDM solution you choose. The Apple device enrollment program allows devices bought from the carrier you are registered with to show up in the account. 

On the Apple side, the VPP allows you to bulk buy apps, that's the same, regardless of which MDM solution you use.

Personally, we don't plan to continue to use it going forward. While the Apple side of the solution is great, the Windows side just has a lot of problems.

We use the product to provide visibility and support in a hybrid setup. It also helps to enforce new policies. 

The most valuable features include remote inventory analysis, security features like geofencing, and software distribution.

The tool's pricing needs to be more flexible like Cisco's. 

I have been using Cisco Meraki Systems Manager (MDM+EMM) for approximately two years.

I rate the solution's stability a nine out of ten. 

The tool is scalable. 

The tool's deployment is simple. 

It requires a higher expenditure compared to other solutions, but it's a complete solution. It works well, has a great interface, and the support is very expensive, but it's good.

It helps us deploy and manage remote sites, as well as maintain security on remote networks.

The proprietary standards and modules are the most valuable features. The integrator solution in a single product is quite valuable.

In my opinion, the equipment availabilities and competitive pricings could be improved.

I have been using this solution for around a year. 

I would rate the stability of this solution a nine out of ten. 

I would rate the scalability a nine out of ten. 

Customer service and support are really expensive. Else, it is good. The price could be improved. 

Positive

The initial setup was quite complex.

There was an ROI. 

I would suggest not judging the price and the capital expense and seeing the long-term features.

Overall, I would rate the solution an eight out of ten. 

The features I've found most valuable are the response time and that you can create multiple systems. 

I would like the system's compatibility with Google Chrome to be improved.

I have been working with this solution for a few months.

This solution is stable.

My impression is that this product is scalable.

The initial setup was easy.

This product is reasonably priced.

I would rate this solution as seven out of ten.

We use location analytics to display real-time location statistics to improve customer engagement and loyalty across all the sites. It's built into the Cisco Meraki APs at no additional cost. That's one of the things that a lot of clients like. 

The data is collected by the APs, and it syncs to the Cisco Meraki cloud. This is automatically reported to the dashboard and reveals visitor traffic, trends, dwell time, news, and also repeat visitor loyalty. A lot of stores use it for this particular reason: they can gather information from repeat visitors. They can also locate single repeat visitors.

The Systems Manager provides over-the-air centralized management, diagnostics, and monitoring for mobile devices. It's managed by the organizations. If someone else needs to manage it, he/she can do it through Meraki cloud. However, it's usually managed by the organization itself with the use of its own protocol. It can be done on iPads, Androids, Macs, and PCs. The Systems Manager monitors each of your organization's devices, and it shows useful metrics like client hardware/software information, recent location, etc. that binds into your analytics and even lets administrators remotely lock and erase the devices.

It protects devices and their data, and it will also control usage with a passcode policy. Every device will have a passcode policy. This restricts employee access to, for example, app stores, gaming, and so on during work hours.

I have found the location analytics feature that is built into the APs to be the most valuable. It allows you to compare data and to single out individuals who are repeatedly coming into your store. We can observe different trends. This is what separates it from a lot of the other solutions. 

You can have a passcode policy to restrict access and can enable device restrictions and stop people from being able to use cameras. You can allow screen capture, automatic sync when roaming, and the use of a virtual assistant, or you can actually shut all these things down as well.

The cost of installing this solution can be more expensive depending on who is doing the installation. Cisco is very expensive, and I'd like to see a reduction in cost.

I've been using Cisco Meraki Systems Manager (MDM+EMM) for several years.

I think it is a very stable solution.

This solution scales extremely well.

Technical support has been prompt and very good.

The initial setup is very straightforward because they'll send you a license first, along with a username, and you get to create your password. You can go into the user dashboard before you ever get the Meraki devices sent to you and start to configure them. Everything can be configured within the dashboard itself. Once your system arrives and you're attached to the network, it will automatically report to the dashboard. The dashboard, in turn, will push out all the configurations to the devices. Everything can be pre-configured.

The setup cost can be expensive depending on who is doing the installation. Licensing can be done on a monthly basis. A lot of clients prefer to use the cloud-based option.

On a scale from one to ten, I would rate this solution at ten.

If you want something that's going to work and scale very well, and allow you to pre-configure the devices before you get them into the company, then Cisco Meraki Systems Manager (MDMEMM) is a great option. 

Our primary use for the product is as an enterprise mobility management solution to give access to users that are connecting to the network on wired and wireless devices.

Cisco Meraki Systems Manager is very good in terms of performance. It can handle the traffic in the network of our 300-400 user base and it can manage all the users without downtime. Its exceptional performance is allowing us to implement other solutions to service customers better.

Because Cisco products are reliable and user-friendly, we can implement any kind of setup. For example, we can set up for a geographical location. We can make it so users find it easy to access the network securely when they are in and outside the office. We experience no downtime, no breakdowns, all the user readings are exact, and it gives us quick analysis so we can apply security measures.

Because Cisco has improved a lot and is competing with other technologies that are innovative and brand new to the market, the only improvements they have to make are to keep up with the current competition and remain competitive with other solutions.

My impression is that the solution is 98% stable. I really like the devices and I am happy to have the devices in my organization.

The scalability of the solution ranks at about 9.5 of 10. It is flexible and scalable.

While pro support is available, we have not used any kind of support so far. We do the maintenance on our own. But the technical support is 100% available and they maintain certain criteria. Every three to six months they come for a review of performance and they inspect the devices every three months. We meet with them even if we do not request support and they inform us of new devices and improvements coming into the market. If there is anything you need from them, they are very good and reliable.

We previously used a GitLab runner because of the GUID (Global Unique Identifier), but the Cisco Meraki also had the GUID feature which makes it really easy to implement. Without GUID you had to learn so many devices. So GUID is very good, the Cisco console is very good, the interface is extremely good and this made it very easy to implement. You don't have to extract the logs manually, so that simplifies log-analysis. 

I had experience with Cisco devices previously so the initial setup was easy. Deployment is never complicated unless you complicate your design or implement other design management. If your planning is really good before implementation, the deployment will go well. I enjoyed using it and implementing it.

The integration was taken care of by us. We only had the devices. The implementation was our first attempt and it took only a few days. 

Our return on investment is reliability, flexibility and the ability to serve our customers without downtime.

I would rate it a nine out of ten.