Ahmed  Lim - PeerSpot reviewer
Channel Pre-Sales Consultant | Cisco Technologies at Westcon-Comstor
Reseller
Top 10
Easy to implement and simple to use but is a little bit expensive
Pros and Cons
  • "It's very easy to just keep adding devices as needed."
  • "They need to allocate more energy in terms of their offering to devices that are not Apple devices."

What is our primary use case?

Our client primarily uses the solution for compliance across a few different devices, to manage their endpoints. 

What is most valuable?

The scalability is great. It's very easy to just keep adding devices as needed. 

As a whole, the initial implementation process is easy.

The product itself is very easy to use. 

The solution is stable. 

What needs improvement?

The cost of the solution is a bit high. There are other cheaper options on the market.

Right now, all the attention is going only to the Apple devices. They need to allocate more energy in terms of their offering to devices that are not Apple devices.

For how long have I used the solution?

I've been dealing with Cisco products for 25 years. 

Buyer's Guide
Cisco Meraki Systems Manager (MDM+EMM)
March 2024
Learn what your peers think about Cisco Meraki Systems Manager (MDM+EMM). Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product is quite stable and reliable. there are no bugs or glitches and it doesn't crash or freeze. Its performance is decent. 

What do I think about the scalability of the solution?

The one client we have that is using it has been using it with about eight users. 

The solution scales well and adding devices is not a problem. In fact, it's a very easy process. It's why our client likes it so much.

How are customer service and support?

Technical support is pretty good. We have been satisfied with the level of service. you can get 24/7 help as needed. 

How would you rate customer service and support?

Positive

How was the initial setup?

We found it very simple to set up the solution. A company shouldn't have any issues with the process. You only need one or two technical people to handle the deployment. Not more than that. 

What's my experience with pricing, setup cost, and licensing?

Meraki's pricing is a little bit more expensive as compared to other vendors.

What other advice do I have?

I'm a Cisco distributor. I am only dealing with Cisco products.

We're dealing with the most recent version of the solution.

I'd recommend it to other companies. It's easy to use, easy to set up, and reliable. 

Overall, I would rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
ICT Systems Training Officer at Resthaven Incorporated
Real User
User-friendly solution with useful remote features
Pros and Cons
  • "Meraki Systems Manager's most valuable features are password management, device tracking, remote resetting and wiping, device management, inventory management, and easy policy deployment."
  • "There are problems with the connection on the client side, and the app that was deployed could be better."

What is our primary use case?

I mainly use Meraki Systems Manager for mobile device management, including iPhones, Androids, and tablets.

What is most valuable?

Meraki Systems Manager's most valuable features are password management, device tracking, remote resetting and wiping, device management, inventory management, and easy policy deployment.

What needs improvement?

There are problems with the connection on the client side, and the app that was deployed could be better. It probably had a few bugs because it needed all the synchronizations to be clean, and that was user-enabled. It would be better if the administrator could control this because you wouldn't be dependent on the user or need to prompt them to update the device and could see the status from the administrative cloud dashboard.

For how long have I used the solution?

I've been using Meraki Systems Manager for more than two years.

What do I think about the stability of the solution?

Meraki Systems Manager is pretty stable - we didn't have too many issues with it, except when the client version was out of sync or the app had bugs or needed an update.

What do I think about the scalability of the solution?

Meraki Systems Manager is definitely a scalable solution - you could go from a few hundred to thousands of devices.

Which solution did I use previously and why did I switch?

Previously, I used MobileIron but switched to Meraki Systems Manager because it's easier to use.

How was the initial setup?

The initial setup was pretty straightforward once the admin team decided on what they wanted to deploy, their group policies, and the profile. Deployment took around three months from start to finish.

What about the implementation team?

We used an in-house team, but we had the administrators trained by Cisco.

What other advice do I have?

From the app management perspective, don't create a profile with all the apps sitting within it. You should have some flexibility so you don't have to update the profile every time you need an app. I would advise anyone looking to implement this solution to test how it behaves with a mix of devices and perform a gap analysis. They should also consider what level of ease they're looking for and what their pain point is. I would give Meraki Systems Manager a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Meraki Systems Manager (MDM+EMM)
March 2024
Learn what your peers think about Cisco Meraki Systems Manager (MDM+EMM). Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Nestor Morillo - PeerSpot reviewer
Engineering Manager at a comms service provider with 11-50 employees
Reseller
Top 10
Great dashboards, easy to set up, and helpful remote wipe features
Pros and Cons
  • "It’s helped us manage our endpoints."
  • "Linux compatibility needs improvement."

What is our primary use case?

I use the solution for controlling my endpoints. For example, at work, I use it to control all the apps installed in the company's endpoints. At home, I just use it for labs. I have my iPad, phone, and computer with the system manager of Meraki.

How has it helped my organization?

The product has improved our organization. It’s helped us manage our endpoints.

What is most valuable?

I’m also using the entire Cisco portfolio.

The dashboards are great.

The product has an interesting feature called remote wipe. When you finish using an endpoint, and you just want to delete all everything, you can do it using remote wipe That's very helpful. It's pretty handy to have it.

Its initial setup is pretty simple and straightforward.

The solution is stable and scalable.

What needs improvement?

Linux compatibility needs improvement. The datasheet, the instructions, and the documentation say it works with Linux. However, we haven't had a great experience getting it to work. It works very well with Microsoft, however. We need better workability on Linux. That's something that maybe they maybe want to improve.

For how long have I used the solution?

I’ve been using the solution for three years.

What do I think about the stability of the solution?

It's pretty stable. We haven't had problems. Besides implementations on Linux, we haven't had problems. There have been some small issues with Windows. However, everything worked well in the end.

What do I think about the scalability of the solution?

The product can scale. It is definitely something that you can deploy on small businesses or very big companies.

We have around 50 people using the solution.

How are customer service and support?

Each time we had an issue, we would open a case. However, in the end, we fixed it ourselves. We haven't had too many issues that we couldn’t fix in the end on our own. That’s not just Meraki. That’s Cisco.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We tested IBM MaaS 360. We haven't deployed yet. We're just doing some tests to get used to the competition.

How was the initial setup?

The initial setup was very simple. It took maybe two weeks to deploy. 70% was deployed in the first week. It got delayed due to the fact that we had endpoints in other cities and stuff like that. It wasn’t overly difficult and did not take a long time to get up and running.

We only require two people to handle deployment and maintenance tasks.

What about the implementation team?

We are a Cisco integrator. We can handle the setup ourselves.

What's my experience with pricing, setup cost, and licensing?

I don’t have any details regarding the licensing or costs involved.

It’s my understanding that, as partners, we have special licenses. System Manager is free for us. We're paying for the licenses for the switches and MX and everything else.

What other advice do I have?

We’re resellers and integrators.

I’m using the latest version of the solution.

I also have a Meraki network at home. I use it for labs, for my home and my devices, and my personal devices. I'm using them with the system on there, Meraki. I also use it professionally and use both on-premise and cloud deployments.

I’d rate the solution nine out of ten. If it was better with Linux, I’d rate it higher.

Disclosure: My company has a business relationship with this vendor other than being a customer: integrator
PeerSpot user
IT Specialist at a manufacturing company with 5,001-10,000 employees
Real User
Top 20
Easy to use with excellent analysis of traffic and configuration capabilities
Pros and Cons
  • "The solution is straightforward to set up."
  • "The solution can be expensive."

What is our primary use case?

We primarily use the solution in order to see devices connected to the network here.

How has it helped my organization?

The solution has improved our organization by allowing us to shed some light on how things work in our network.

What is most valuable?

The analysis of traffic and configuration capabilities are the most valuable aspects for us.

The solution is straightforward to set up. 

The solution seems to be scalable.

It's very stable and reliable. 

So far, it's been very clean and easy to use. We can find proper settings and information easily even though we are rather new to the product.

What needs improvement?

We have used it for too short of a time to have thoughts about what might be missing; we still need to get more familiar with it.

The solution can be expensive. 

For how long have I used the solution?

I've been using the solution for half a year.

What do I think about the stability of the solution?

The solution is stable and reliable. I can confirm we haven't had issues. It doesn't crash or freeze. It's good so far. 

What do I think about the scalability of the solution?

As the solution is only partially deployed, it's hard to gauge how many people are on it or will be on it. 

However, as a cloud solution, it seems to be very scalable. 

How are customer service and support?

I haven't directly dealt with technical support.

Which solution did I use previously and why did I switch?

We are currently testing systems from both Cisco and Microsoft. This is the first implementation. We did not have anything previously.

How was the initial setup?

This was a cloud implementation, however, I don't really have any details about the process. My understanding was that it was straightforward. Setting up the initial infrastructure took about one month. 

There were only two or three people handling the deployment and maintenance. 

What about the implementation team?

There was a Cisco engineer helping us with configuration.

What was our ROI?

We have not seen an ROI as we are in the proof of concept phase and still would need to do a full implementation. 

What's my experience with pricing, setup cost, and licensing?

From what I read, it's rather expensive, however, I have no access to such details in terms of what our contract costs.

Which other solutions did I evaluate?

The solution was ultimately chosen by the organization. I'm unsure as to if there were other options looked at. 

What other advice do I have?

We are just end-users of the product.

I'm not sure which version of the solution we're using. 

Overall, so far, I'd rate it an eight out of ten. It's still new and I still need time to get used to it. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Fridbert Ruronona - PeerSpot reviewer
Information Technology Support Engineer at CCTZ
Real User
Top 10
Far-reaching scalability for expanding organizations while securely integrating mobile devices into data-sensitive networks
Pros and Cons
  • "The solution is easy to use and support."

    What is most valuable?

    The solution is easy to use and support. 

    What needs improvement?

    I would like for it to be like Cisco where you can monitor the end users one network. 

    For how long have I used the solution?

    I have been using the solution for one and a half years. 

    What do I think about the stability of the solution?

    The stability is good. 

    What do I think about the scalability of the solution?

    Cisco is scalable solution. I rate the scalability an eight out of ten. 

    How are customer service and support?

    The technical support needs improvement. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is easy. I rate the initial setup an eight out of ten.

    What other advice do I have?

    I rate the overall solution an eight out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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    PeerSpot user
    Samuel-Emesoronye - PeerSpot reviewer
    Team Lead at a tech services company with 51-200 employees
    Real User
    Offers visibility and support in hybrid setting
    Pros and Cons
    • "The most valuable features include remote inventory analysis, security features like geofencing, and software distribution."
    • "The tool's pricing needs to be more flexible like Cisco's."

    What is our primary use case?

    We use the product to provide visibility and support in a hybrid setup. It also helps to enforce new policies. 

    What is most valuable?

    The most valuable features include remote inventory analysis, security features like geofencing, and software distribution.

    What needs improvement?

    The tool's pricing needs to be more flexible like Cisco's. 

    For how long have I used the solution?

    I have been using Cisco Meraki Systems Manager (MDM+EMM) for approximately two years.

    What do I think about the stability of the solution?

    I rate the solution's stability a nine out of ten. 

    What do I think about the scalability of the solution?

    The tool is scalable. 

    How was the initial setup?

    The tool's deployment is simple. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    PeerSpot user
    Infrastucture Manager at a transportation company with 501-1,000 employees
    Real User
    The ease of use and setup are most valuable to us. We have come across issues where it doesn't seem to be able to establish some VPN tunnels with other devices.
    Pros and Cons
    • "We use this solution for MDM."
    • "It's a very easy solution for the most part, it's very easy to implement and very easy to administer."
    • "It's extremely competitive and very good for a product in this sphere."
    • "It doesn't seem to be able to establish some VPN tunnels with other devices in a particular way that such as an ASA can do for us."

    What is our primary use case?

    We use this solution for MDM (Mobile Device Management), as a firewall and using it for their switches and access points.

    What is most valuable?

    Generally speaking, the ease of use and setup are most valuable to us. We have come across issues where it doesn't seem to be able to establish some VPN tunnels with other devices in a particular way that such as an ASA can do for us. But other than that, I mean, as far as the switching setup, it's extremely easy. The access point is even easier. The firewall and the  basic setup for the firewall; having the auto VPN connections, site-to-site VPN connections, come up is a very nice feature.

    What needs improvement?

    The one particular issue that we had is that one of our sites had a very specific VPN site-to-site setup for access into a a particular client. We could see what was coming out of the firewall, and for some reason, the client firewall was not responding in the way that we were expecting, and we were unable to get client's firewall team on the line in time for us to get it all straightened out, so we had to fall back to the ASA that was in place.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Yes, this is a stable product.

    What do I think about the scalability of the solution?

    We have this product in a total of six of our sites. I could easily configure everything from one location, despite the various global site locations.

    How are customer service and technical support?

    Most of the time, we do not use technical support. We do not need them, but when we do need them, they are available and will work with us for whatever length of time it takes to try and solve the problem.

    What's my experience with pricing, setup cost, and licensing?

    It's extremely competitive and very good for a product in this sphere. It's excellent, actually, for the products and what they can handle.

    What other advice do I have?

    Generally speaking, if it's just a mesh network within your own environment, which could be done at a fairly low knowledge level. It's when you're dealing with the external partners and stuff like that that you'll either have to really know what you're talking about to try and troubleshoot. It's a very easy solution for the most part, it's very easy to implement and very easy to administer.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Horacio L. Mille - PeerSpot reviewer
    Founding Partner at Innovadvice
    Real User
    Top 5
    Complete solution for managing and deploying remote sites and networks
    Pros and Cons
    • "The proprietary standards and modules are the most valuable features."
    • "In my opinion, the equipment availabilities and competitive pricings could be improved."

    What is our primary use case?

    It requires a higher expenditure compared to other solutions, but it's a complete solution. It works well, has a great interface, and the support is very expensive, but it's good.

    How has it helped my organization?

    It helps us deploy and manage remote sites, as well as maintain security on remote networks.

    What is most valuable?

    The proprietary standards and modules are the most valuable features. The integrator solution in a single product is quite valuable.

    What needs improvement?

    In my opinion, the equipment availabilities and competitive pricings could be improved.

    For how long have I used the solution?

    I have been using this solution for around a year. 

    What do I think about the stability of the solution?

    I would rate the stability of this solution a nine out of ten. 

    What do I think about the scalability of the solution?

    I would rate the scalability a nine out of ten. 

    How are customer service and support?

    Customer service and support are really expensive. Else, it is good. The price could be improved. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup was quite complex.

    What was our ROI?

    There was an ROI. 

    What other advice do I have?

    I would suggest not judging the price and the capital expense and seeing the long-term features.

    Overall, I would rate the solution an eight out of ten. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Cisco Meraki Systems Manager (MDM+EMM) Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2024
    Buyer's Guide
    Download our free Cisco Meraki Systems Manager (MDM+EMM) Report and get advice and tips from experienced pros sharing their opinions.