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Consultor en Redes y Seguridad at a computer software company with 5,001-10,000 employees
MSP
I have found valuable how it can be used to implement many protocols across a variety of environments
Pros and Cons
  • "The feature that I have found most valuable is its ability to implement layer three protocols and layer two protocols like OSPS in BSS and BSC environments, with the Nexus Cisco 7000."
  • "It would be good if Cisco Enterprise Routers could improve their integration with other vendors. For example the AGLP protocol is supported by Cisco and not by any other vendors."

What is our primary use case?

I manage Cisco Routing and Cisco Switching.

What is most valuable?

The feature that I have found most valuable is its ability to implement layer three protocols and layer two protocols like OSPS in BSS and BSC environments with the Nexus Cisco 7000.

What needs improvement?

It would be good if Cisco Enterprise Routers could improve their integration with other vendors. For example the AGLP protocol is supported by Cisco and not by any other vendors.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for three years.

Three years with Cisco, four years with HP, and about three years with Fortinet.

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Cisco Enterprise Routers
June 2025
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What do I think about the stability of the solution?

Cisco Enterprise Routers' stability is very good.

What do I think about the scalability of the solution?

Cisco Enterprise Routers' scalability is very good.

How are customer service and support?

Cisco's technical support is very good. Additionally, their documentation manuals are very good.

How was the initial setup?

The initial setup is easy.

What other advice do I have?

The Cisco approach is very common. On a scale of one to ten I would give Cisco Enterprise Routers an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer994422 - PeerSpot reviewer
Sr. Network Engineer at a tech vendor with 11-50 employees
Real User
Easy to set up, reliable, and has pretty good technical support
Pros and Cons
  • "They are the best in failover switches. Their product line is excellent."
  • "Depending on the customer, the initial setup could be complex."

What is our primary use case?

We primarily use the solution for the router. It could be H branches router, the MPLS router. or the border gateways router.

How has it helped my organization?

The routing aspect itself has improved the way our client's organizations are run.

What is most valuable?

We don't necessarily give a lot of interest to the various aspects of the solution as Cisco has dedicated devices for a bunch of features. That said, routing is in the running.

They are the best in failover switches. Their product line is excellent.

What needs improvement?

We don't really see any places where Cisco is lacking. They are quite reliable.

A specific client may have specific needs. There may be features they need that Cisco may not have. Each organization is unique in that sense.

It would be nice if Cisco had the capability for packet capture.

Depending on the customer, the initial setup could be complex.

Technical support could be slightly more responsive.

For how long have I used the solution?

We've used the solution for more than five years at this point. It's been a while.

What do I think about the stability of the solution?

We've used other technologies that have given us issues, however, we've had very few problems with Cisco. It's quite a reliable product.

What do I think about the scalability of the solution?

Whether the solution scales well depends on the client and the model they've chosen to work with. Some customers have certain requirements and will need to work with certain models in order to get the scalability they desire.

We usually do some analysis and we only provide recommendations based on future goals or future requirements, instead of anything else. That way, we're prepared for an expansion.

We typically support small or medium companies. We don't typically deal with enterprise-level organizations. If we do deal with enterprises, it is only for support and not for implementation.

How are customer service and technical support?

I'm an engineer. I do my best not to call support. My job is to resolve issues to whatever I can do. I don't like relying on customer support, or support from the vendor. That's not appreciated from the customer side. What's the point of hiring an engineer, otherwise? That said, in the rare instances I do, they have always been very helpful. They are responsive and knowledgeable. I'm very satisfied with them so far. Overall, I would rate them at an eight out of ten.

They could slightly improve on their response time. However, sometimes the issue is that it is difficult to explain. I'm an engineer and I'm on the field, deploying and configuring. Tech support it's only resolving cases based on the database. They start looking for that in the database. Often, whatever recommendation they do, it's not that big of a fix as they just "find" the problem and I resolve it.

Which solution did I use previously and why did I switch?

While we tend to always recommend Cisco, if a client doesn't have the budget for the solution, they may choose something else.

How was the initial setup?

Our customers are mostly based in the UK. They are not that big. They're rather small companies. They don't require a complex deployment. Therefore, we didn't find the initial setup complex. For us, it was pretty straightforward.

What other advice do I have?

We're a Cisco partner.

We use the service cloud routers as well.

In terms of versions, the company has recently changed from IOS to XE. We're using the latest version of the solution.

We're deployed both on-premises and on private clouds. We deploy this for our clients, and therefore the deployment model depends on their requirements.

I'd recommend the solution. If a company decides to go with a Cisco router, they are making a wise decision.

In general, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Cisco Enterprise Routers
June 2025
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
reviewer1441461 - PeerSpot reviewer
IT Consultant at a marketing services firm with 11-50 employees
Consultant
Easy plug-and-play usage, stable, and scalable
Pros and Cons
  • "What I like the most is that it's an easy plug and play device to work with."
  • "The only other thing we struggled with from time to time is when we were configuring access points through a controller."

What is our primary use case?

We are resellers. We provide products for our clients.

I am using this solution for my network in the office.

We mainly sell it to the government departments, who also use it on-premises for their LAN.

What is most valuable?

What I like the most is that it's an easy plug and play device to work with.

What needs improvement?

I haven't really delved deeply into the configuration, so from the router's point of view, I can't provide much of an opinion. From the switches perspective, I feel there isn't much that can be done because again, I have delved into the configuration. 

When we set up a LAN and we use Cisco, it makes life easy. If instead, we buy it from the distributor, it comes provisioned with the licenses. We just plug it in, and the network goes up, except when we need to do a VLAN.

The only other thing we struggled with from time to time is when we were configuring access points through a controller. The challenge we had was because our client used a firewall and they used a proxy, which gave us many challenges in relation to the configuration. But other than that, it went well.

The price should be reduced.

Our clients are mainly government and they want to implement CCAT6A and they come up with extremely stringent conditions. It made it difficult for us to even bid because they want gold certified partners. It became a bit tricky for us to submit the bids.

For how long have I used the solution?

I have been working with Cisco Enterprise Routers for eight years.

What do I think about the stability of the solution?

There are no issues with stability.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

We have not contacted technical support with this project. We felt it's something we could sort out ourselves and then we managed to sort it out.

What's my experience with pricing, setup cost, and licensing?

It's not a fair price, it's a bit too high.

What other advice do I have?

I would recommend this solution to others, but I would ask them to buy from the channel, they shouldn't buy from the market. Because once they buy it from the channel, they do have a lot of benefits that they can derive from it.

I would rate Cisco Enterprise Routers an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Owner at It logic
Real User
Top 20
Stable and used across a variety of industries
Pros and Cons
  • "Cisco is a good product that is stable."
  • "We need better pricing and support."

What is our primary use case?

We are using the Cisco product in the core Banking industries, and Linksys products are being used in educational institutes and small enterprises.

We are using Cisco switches as a core switch in the Education sector, such as engineering colleges or in small colleges but in the main colleges, we are using the Cisco switches. 

The primary use case of this solution is for parallel branches in the banking sector for the cloud and with IPSec.

What needs improvement?

With Cisco Linksys, we need better pricing. Cisco is an expensive product, much more so that other products, such as those by HP.

The Cisco Switches and Routers price should be reduced.

We need better pricing and support.

For Cisco Routers, we need better pricing, better implementation, and support.

For how long have I used the solution?

I have been selling Cisco Linksys Switches for 15 years.

There are only a few models available in India. Nowadays, we are selling Cisco with Linksys.

We are selling Cisco Wi-Fi routers and switches under the name of Linksys, and other products are available under the Cisco branding.

I have been selling Cisco Enterprise Routers for approximately 16 years.

What do I think about the stability of the solution?

Both the switches and routers are stable products.

What do I think about the scalability of the solution?

In India, 50% of the customers are using Cisco and the other 50% are using other products.

We plan to continue selling Cisco Routers, as it's a never-ending demand from our customers.

How are customer service and technical support?

The Cisco line support is not good in India. It takes too long. You can email or go live, but it takes more time to get support from Cisco.

How was the initial setup?

The installation of Cisco Switches or Routers is never easy.

They are command line only, while other routers have a GUI, which is easier to install.

The deployment of the router can take anywhere from one hour to three days.

The switches can take four hours.

What's my experience with pricing, setup cost, and licensing?

Linksys products are cheaper than Cisco Switches.

Cisco Switches are an expensive product in India.

What other advice do I have?

Cisco is the number one brand in India. I would recommend this product.

Cisco is a good product that is stable. However, because of pricing, customers go with other brands.

I would rate Cisco a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
reviewer1453902 - PeerSpot reviewer
Chief Information and Communication Technology at a government with 10,001+ employees
Real User
A reliable product that you can set up and leave alone
Pros and Cons
  • "We hardly have issues with Cisco equipment and I believe that reliability is the best part of Cisco."
  • "Compared to equipment by other vendors, such as Check Point, the physical size of the units is bigger."

What is most valuable?

The best part is that once you set up Cisco routers, you just leave them alone. You don't have to do much unless you have to change the configuration. We hardly have issues with Cisco equipment and I believe that reliability is the best part of Cisco.

What needs improvement?

Compared to equipment by other vendors, such as Check Point, the physical size of the units is bigger. A smaller footprint would be an improvement. 

We sometimes experience delays when a router is processing that requires us to reboot it.

For how long have I used the solution?

I have been working with Cisco Enterprise Routers for more than 20 years.

What do I think about the stability of the solution?

Cisco's equipment is stable.

What do I think about the scalability of the solution?

This is a scalable product and we have a couple of hundred users.

How was the initial setup?

The initial setup was pretty straightforward. We have Cisco certified engineers here, and they take care of that. The deployment takes maybe a couple of hours, and we're done.

What about the implementation team?

We have an in-house team of four or five people who deploy and maintain our products, including this one. 

What other advice do I have?

This is definitely a product that I can recommend to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Backbone Architect at NTT Global Networks Incorporated
MSP
Creates a responsive and intelligent integrated network
Pros and Cons
  • "The routing platform is good."
  • "I am happy with the price of Cisco Enterprise Routers, but they could offer more discounts to their customers."

What is our primary use case?

We use Cisco Enterprise Routers for implementing properties and features.

What is most valuable?

The routing platform is good.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for roughly 15 years.

What do I think about the stability of the solution?

This solution is both stable and scalable.

How are customer service and technical support?

The technical support is okay.

How was the initial setup?

The initial setup was quite straightforward.

What's my experience with pricing, setup cost, and licensing?

I am happy with the price of Cisco Enterprise Routers, but they could offer more discounts to their customers.

What other advice do I have?

On a scale from one to ten, I would give this solution a rating of eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user1362003 - PeerSpot reviewer
Senior Network Engineer at a computer software company with 5,001-10,000 employees
Reseller
Stable and easy to use with good support from the vendor and the community
Pros and Cons
  • "This product is very easy to use."
  • "Cisco has a lot of problems with the graphical interfaces used for management."

What is our primary use case?

We primarily use these routers for establishing connections between different sites. These connections allow our users at different locations to access the network.

What is most valuable?

The feature that I like most is the routing.

This product is very easy to use.

What needs improvement?

Cisco has a lot of problems with the graphical interfaces used for management. 

For how long have I used the solution?

We have been working with Cisco Enterprise Routers for almost 10 years.

What do I think about the stability of the solution?

These routers are very stable.

How are customer service and technical support?

The technical support is very good.

What's my experience with pricing, setup cost, and licensing?

Cisco routers are very pricey. This is the biggest complaint from customers for which we provide support.

What other advice do I have?

My advice for anybody who is considering this product is that it is very easy to use, and there is a large community to support you. I recommend checking the licensing because sometimes when you buy the product, you may forget to check the licensing and warranty information.

We have seen that most clients work with third-parties when it comes to a monitoring solution for Cisco routers.

In summary, this is a good product and one that I recommend.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Cloud Support Engineer at Tek Experts
Real User
Easy to setup, very durable, and relatively stable
Pros and Cons
  • "They offer a variety of very good features."
  • "The pricing of the solution needs improvement."

What is our primary use case?

Our client primarily uses the solution for a Computer Base Test Center.

What is most valuable?

The durability of the solution is excellent.

They offer a variety of very good features.

What needs improvement?

The pricing of the solution needs improvement.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is usually stable. It could be based on design, but on a particular router that I received, I noticed it started overheating at one point, so it kept shutting down. This may be because of where I purchased the router, however.

How was the initial setup?

The initial setup of the solution is quite easy if you are a technical person. If you are not a technical person it can take a while. A technical person should be able to deploy it in 25-45 minutes.

What other advice do I have?

We use the enterprise version of the solution. I deploy it for our clients.

I'd rate the solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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