We use this solution for network communication and connectivity.
Group Head of IT at a maritime company with 501-1,000 employees
Good lifespan, easily installed and managed, with good support
Pros and Cons
- "They have a good lifespan and they are easily managed."
- "I would like to see better reporting and also integration with other products."
What is our primary use case?
What is most valuable?
They are good. They have a good lifespan and they are easily managed.
The information is readily available for all of the products.
Also, they have local support available, as well as principal support, which is also easy to get.
What needs improvement?
Prices could be better.
I would like to see better reporting and also integration with other products.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for more than five years.
We have the version that was used at that time, as well as the newest versions.
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What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's a scalable product. We have 12 users in five locations.
How are customer service and support?
Technical support is good.
How was the initial setup?
The initial setup is straightforward. It is easy to install.
It does take some time because you need to do the configuration.
It can take a day to deploy. It may take longer if it is a complex environment, or if it is a simple environment, it can be done faster.
What about the implementation team?
We have an internal team, who works with the implementation partner.
The implementation partner starts with the base configuration, and then they draw on our internet team to work with them.
Eventually, it falls under our team management.
What's my experience with pricing, setup cost, and licensing?
It's expensive and the pricing could be improved.
The license is paid yearly.
What other advice do I have?
We plan to continue using this solution. I would recommend Cisco Enterprise Routers to others who are interested in using them.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at a energy/utilities company with 10,001+ employees
Plug and play, stable, good support, but it's expensive
Pros and Cons
- "It is a good router that is available with advanced technology."
- "As we are expanding, we require more coverage."
What is our primary use case?
It's our network device.
What is most valuable?
It is a good router that is available with advanced technology.
What needs improvement?
We are evaluating and considering moving to SD-WAN, which is the latest one.
As we are expanding, we require more coverage.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for 15 years.
It is always updated. We are using the latest version.
What do I think about the stability of the solution?
It's a stable router.
What do I think about the scalability of the solution?
We have no issues with the scalability. We have approximately 500 users in our organization.
How are customer service and technical support?
Technical support is good and they are very nice.
We have no issues with customer support.
How was the initial setup?
It's a plug-and-play type of installation.
We have a team of 10 people to maintain this solution.
What's my experience with pricing, setup cost, and licensing?
There are licensing costs and they are expensive.
Which other solutions did I evaluate?
We are currently evaluating other vendors.
What other advice do I have?
Generally, I don't recommend anything to anyone.
I would rate Cisco Enterprise Routers a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Enterprise Routers
October 2025

Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
868,787 professionals have used our research since 2012.
Deputy Director at a sports company with 201-500 employees
A reliable product that does not require any major changes
Pros and Cons
- "In itself, Cisco is a reliable product and does not require any major change."
- "Cisco routers are an expensive product."
What is our primary use case?
We perform immigration checks in Pakistan. We have around 26 distributed check posts across Pakistan. We need network links to collect the data, implement the stop list, and other immigration-related data.
How has it helped my organization?
For immigration, we use an MIS system that helps the immigration personnel. This requires a network infrastructure at its core. We need to ensure the availability of data and to ensure data security. round 90 to 95 people use it within our organization.
What is most valuable?
In itself, Cisco is a reliable product and does not require any major changes. We have utilized Cisco for around 15 years, and in that time, there has hardly been any incident to my knowledge that a router suddenly became faulty, or started to malfunction. Cisco is an excellent and very comprehensive product, and we have no issues with that.
What needs improvement?
It's not really about how Cisco can be improved, but the utilities around it. For example, Fortinet has a good firewall and useful auditing tools with it. It also allows establishing centralize infrastructure, just by installing a Fortinet client software, VPN software, at the client end. However, we know that Cisco is also providing such a product in the name of AnyConnect. It is a concern over the cost aspect because of the budget we have available, Fortinet is much cheaper than the Cisco product, including the functionalities it provides. Cisco routers are an expensive product. Regarding Cisco usage in the future, it depends upon the increase in the immigration checkpoints. If our government decided to open 10 more immigration checkpoints, and other sites related to those, it would require more procuring of hardware, including the number of routers to support this.
For how long have I used the solution?
We have been utilizing Cisco routers and switches, since 2004. We are a police organization in Pakistan.
What do I think about the stability of the solution?
We still use the Cisco router 1721 Modular Access Router, which is now obsolete but still works. It is very stable. We have some very old, like 16, 17 years, old models. We have been using Cisco for around 15, or 16 years. We are satisfied with Cisco.
What do I think about the scalability of the solution?
It's highly scalable. There should always be provision for scalability, as we procure many routers with modular capability. For example, we know that modular routers are capable of extension via WAN interfaces and other interfaces.
How are customer service and technical support?
We are very much satisfied with Cisco technical support.
What's my experience with pricing, setup cost, and licensing?
Some companies provide initial licenses very cheaply, as do Cisco, but when you want to renew or expand something, the licensing becomes expensive.
Which other solutions did I evaluate?
The network team proposes that we might utilize Fortinet instead of Cisco in the future. There is no problem with Cisco, but this is when we might move towards Fortinet because Fortinet can provide these things that are very much cheaper than Cisco, including additional resources.
What other advice do I have?
I would rate cisco 9 out of 10. Cisco is the network equipment leader. It introduces new features; it's the trend maker. The trade-off is cost. Cisco is highly recommended, subject to the availability of funds. It's all about the resources you have and how much you want to invest. We are the customer. However, we are also studying Fortinet and its comparisons and things like those to finalize the procurement process.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT manager at IRPC PCL
Easy to use, stable, scalable, also easy to set up
Pros and Cons
- "It's easy to use, and there is a lot of information available on the internet."
- "I would like to see more boundaries and better performance."
What is our primary use case?
We use Cisco Enterprise Routers in the WAN solutions.
What is most valuable?
It's easy to use, and there is a lot of information available on the internet.
What needs improvement?
I would like to see more boundaries and better performance.
For how long have I used the solution?
I have been working with Cisco Enterprise Routers for several years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
It's a scalable solution. We have 3,000 users in our organization.
How are customer service and technical support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
Depending on the client's needs we use other solutions such as HPE.
How was the initial setup?
The initial setup is straightforward. It was easy. It was installed in minutes.
We have a team of 50 admins to help with the deployment.
We plan to continue using it in the future.
What about the implementation team?
We used an integrator to help us with the implementation.
What other advice do I have?
For others who want to use this solution, I would recommend it.
I would rate Cisco Enterprise Routers an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Network Engineer at a tech vendor with 11-50 employees
Easy to set up, reliable, and has pretty good technical support
Pros and Cons
- "They are the best in failover switches. Their product line is excellent."
- "Depending on the customer, the initial setup could be complex."
What is our primary use case?
We primarily use the solution for the router. It could be H branches router, the MPLS router. or the border gateways router.
How has it helped my organization?
The routing aspect itself has improved the way our client's organizations are run.
What is most valuable?
We don't necessarily give a lot of interest to the various aspects of the solution as Cisco has dedicated devices for a bunch of features. That said, routing is in the running.
They are the best in failover switches. Their product line is excellent.
What needs improvement?
We don't really see any places where Cisco is lacking. They are quite reliable.
A specific client may have specific needs. There may be features they need that Cisco may not have. Each organization is unique in that sense.
It would be nice if Cisco had the capability for packet capture.
Depending on the customer, the initial setup could be complex.
Technical support could be slightly more responsive.
For how long have I used the solution?
We've used the solution for more than five years at this point. It's been a while.
What do I think about the stability of the solution?
We've used other technologies that have given us issues, however, we've had very few problems with Cisco. It's quite a reliable product.
What do I think about the scalability of the solution?
Whether the solution scales well depends on the client and the model they've chosen to work with. Some customers have certain requirements and will need to work with certain models in order to get the scalability they desire.
We usually do some analysis and we only provide recommendations based on future goals or future requirements, instead of anything else. That way, we're prepared for an expansion.
We typically support small or medium companies. We don't typically deal with enterprise-level organizations. If we do deal with enterprises, it is only for support and not for implementation.
How are customer service and technical support?
I'm an engineer. I do my best not to call support. My job is to resolve issues to whatever I can do. I don't like relying on customer support, or support from the vendor. That's not appreciated from the customer side. What's the point of hiring an engineer, otherwise? That said, in the rare instances I do, they have always been very helpful. They are responsive and knowledgeable. I'm very satisfied with them so far. Overall, I would rate them at an eight out of ten.
They could slightly improve on their response time. However, sometimes the issue is that it is difficult to explain. I'm an engineer and I'm on the field, deploying and configuring. Tech support it's only resolving cases based on the database. They start looking for that in the database. Often, whatever recommendation they do, it's not that big of a fix as they just "find" the problem and I resolve it.
Which solution did I use previously and why did I switch?
While we tend to always recommend Cisco, if a client doesn't have the budget for the solution, they may choose something else.
How was the initial setup?
Our customers are mostly based in the UK. They are not that big. They're rather small companies. They don't require a complex deployment. Therefore, we didn't find the initial setup complex. For us, it was pretty straightforward.
What other advice do I have?
We're a Cisco partner.
We use the service cloud routers as well.
In terms of versions, the company has recently changed from IOS to XE. We're using the latest version of the solution.
We're deployed both on-premises and on private clouds. We deploy this for our clients, and therefore the deployment model depends on their requirements.
I'd recommend the solution. If a company decides to go with a Cisco router, they are making a wise decision.
In general, I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Cyber Security Consultant at Ukroboronprom
A stable component that we trust as part of our critical infrastructure
Pros and Cons
- "These routers are stable and I don't know of any problems with them."
- "I think that it would be better if they can create menus and instructions in the Ukrainian language."
What is our primary use case?
These routers make up part of our critical network infrastructure.
What needs improvement?
I think that it would be better if they can create menus and instructions in the Ukrainian language.
The dashboards and control system are in need of improvement.
I would like to have functionality added for cybersecurity.
For how long have I used the solution?
I have been working with Cisco Enterprise Routers for approximately 10 years.
What do I think about the stability of the solution?
These routers are stable and I don't know of any problems with them. We plan to continue using them in the future.
What do I think about the scalability of the solution?
This is a scalable product that makes up part of our infrastructure, which services approximately 200 people.
How are customer service and technical support?
We have asked the local Cisco representatives to help us when we have needed support.
Which solution did I use previously and why did I switch?
We use some products from Cisco's competitors.
What about the implementation team?
We have about 10 engineers in our in-house team who take care of deployment and maintenance.
What other advice do I have?
I think that Cisco is the best product and I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at Beximco
Easy to configure and manage, and there is a training center in each city
Pros and Cons
- "The most valuable features are that it is easy to use, it is easy to configure, and manage."
- "In Bangladesh, we do not have any expert-level support. We are having many issues implementing the DNS system."
What is our primary use case?
We are mainly using this solution for networking and as a firewall.
What is most valuable?
The most valuable features are that it is easy to use, it is easy to configure, and manage.
There is a training center in each city.
Cisco is a long-lasting product.
What needs improvement?
The DNS system, which is very important, has not yet been implemented. All new Cisco switches are Power over Ethernet (PoE) switches that are DNL supported.
The price could be improved.
In Bangladesh, we do not have any expert-level support. We are having many issues implementing the DNS system.
For how long have I used the solution?
We have been using the Cisco Switch, Router, and Firewall for 20 years.
What do I think about the scalability of the solution?
Cisco Routers are scalable. We have approximately 1500 users in our company. Four are engineers that perform maintenance.
How are customer service and technical support?
We have a Cisco office here, but no technical person on site. There is only a pre-sales person. It is part of our Cisco bundle to have a technical person on-site, but we able to speak with him.
What's my experience with pricing, setup cost, and licensing?
Cisco Enterprise Routers are expensive.
What other advice do I have?
Our company has been assigned networking for Cisco, we can't use any other products.
I would recommend the Cisco Enterprise Routers. It's an effective device.
I would rate this product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Network And Security at BLUEPRINT BUSINESS TECHNOLOGY
A strong and scalable solution with good Cisco support
Pros and Cons
- "The solution is strong. Cisco's support cannot be compared to any other solution's support. The tool gives you more bandwidth within your network."
- "The solution is expensive and difficult to manage."
What is our primary use case?
We use the solution for SD-WAN.
What is most valuable?
The solution is strong. Cisco's support cannot be compared to any other solution's support. The tool gives you more bandwidth within your network.
What needs improvement?
The solution is expensive and difficult to manage.
For how long have I used the solution?
I have been working with the product for eight to ten years.
What do I think about the scalability of the solution?
The product is easy to scale. We have enterprise customers for the product.
How was the initial setup?
The product's installation is easy if you have Cisco's support contract. The tool's deployment depends on the enterprise's volume and size. You need at least three engineers to handle the tool's deployment. The solution's maintenance is easy.
What was our ROI?
There is ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's pricing a nine out of ten and it is yearly.
What other advice do I have?
I would rate the solution a nine out of ten. The product is not advised for small-scale environments. You need to consider the cost before buying the solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator

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