We run 14 projects in parallel, generating revenue efficiency, improving customer experience, and saving millions of dollars. Automation Anywhere affects the center of the business.

Automation Anywhere has most definitely saved us time and costs through automation. Our business partners are able to receive the benefits of automation and distribute those human resources to other areas of their business. By saving time and costs associated with those human resources, less overtime is being paid. Especially for processes that are dependent and have time-sensitive SLAs, we are not accruing any penalties or anything like that. We are able to leverage automation to avoid those costs. It is not only from a time and cost perspective but also risk avoidance. Risk avoidance is something that is not necessarily highlighted when it comes to automation, but I feel that we have also been able to avoid risk.

Our time and cost savings have been immense since the beginning. In our first year, after we started launching the bots in June or July of 2019, we saved half a million dollars and 10,000 man-hours. Since then, we have grown more than 70% year over year. This year, we are on track to go up to about 40,000 man-hours saved and more than three million hard dollars saved.

The biggest metric that we use is annualized automated hours. I think we have saved about 50,000 annualized hours. In addition, we have saved another 50,000 hours for automated monitoring where people aren't needed. It has saved us a lot of time.