Atlassian Confluence Valuable Features
BB
WiseCat
Enterprise Architect, CISSP at a tech services company with 1,001-5,000 employees
Atlassian Confluence is a very good and seasoned Wiki Solution.
First and foremost, I want to mention its top-notch usability. It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results.
There is a big and responsive community to help with questions and so far, Atlassian is still doing a good job to help.
Also, there are add-ons from various sources, which can be integrated with the product quite easily and have good chances to function together as a whole, like intended.
Another thing worth mentioning is the very good import and export functionality. You can just use Copy-Paste on a website or a document and Confluence will in most cases manage to reproduce the content quite recognizably. Export not only as XML, to be able to reimport, but also, PDF and Word DOCX work quite well. They can be further improved, speaking from personal experience with PDF files, by adding a few add-ons for formatting, page heading, and such.
Oh, and last but not least the flexibility should be mentioned. If for any reason there is the need to change the structure of the contents, say to move a branch of pages from one top-level area to another, just copy them or export them and re-import them in their own area. Mostly, that works without a glitch (exceptions prove the rule) and even cross-area-links will continue to work. For more complicated restructuring, one can always use the XML-Export and load it into an XML-Editor. Of course, that´s for people who can read and understand XML structure.
View full review »What's most valuable to me in Atlassian Confluence is that it allows the concurrent development of documentation. I also like how you can add comments offline and implement changes directly on the document. Atlassian Confluence is a very nice platform for my purposes. It's a good tool.
View full review »The integration capabilities are very useful.
The initial setup is straightforward.
It is stable and reliable.
I find the product to be scalable.
View full review »Buyer's Guide
Atlassian Confluence
April 2024
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.
The trial stages, the ability to connect it to Jira, and the ability to export in PDF are all good capabilities.
I love the reports and the Confluence board.
The search functionality is great.
For me, the initial setup is easy.
The solution is scalable.
It's a stable product.
View full review »The most beneficial aspect is real-time collaboration, allowing multiple users to work on the same documents simultaneously. Additionally, Confluence offers seamless integration with other systems and the web, enabling the consolidation of information from various sources onto a single page. These capabilities can prove highly workable when integrated with Slack, Google Drive, and Microsoft 365 tools. Additionally, Jira is used giving no integration issues.
View full review »Atlassian Confluence is flexible and allows adding different types of context on the page and connecting a hypertext, like a web page, without a source.
View full review »Atlassian Confluence's most valuable features are the ease in which you can use the tool, the flexibility in creating folder structures, receiving notifications in case others put remarks on the documents, and working together on documents.
View full review »I only use it occasionally to check up on documentation or to compose something.
That is what I am doing. That is the only thing my team uses, however, we also use Confluence to communicate information to the customer.
Our Confluence is available to the customer.
We are working on the release notes, and he can get data or the most recent version via our app.
View full review »LN
LionelNa
Commercial manager at AIOps
The customization that Confluence offers is one of its most useful features. You can customise it based on the specific project you are working on. It also supports multiple languages.
I also like using the web browser version of this solution and the fact that it is easy to search. You are able to see more that ten rows of results.
We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket. The way both work together helps us to reduce the duplication of the codes, and if we need to have documentation, we describe it in Confluence and tag the page in the Jira ticket for someone to work on, which reduces the duplication of work.
On each page, we can see the different version updates that have already been done by colleagues. It's auditable, which helps us to figure out what changes have been done at what point. Documentation with an auditing capability helps us to manage the overall documentation effectively.
View full review »The templates are a valuable feature. You can make templates. There is a space inside where you can create pages. When you use the template, the page auto-generates text and images. You do not have to think about the structure of your page as well, which I think is a very good thing for a user. Because usually when you're in front of a blank page, it can be a bit dreadful to know where to start.
View full review »KA
reviewer1929324
Head of Architecture at a financial services firm with 10,001+ employees
It is easy to use and create new page content. It has macros and some stamp dates for your projects. If you would like to make something new that you have not done before, it is usually easy to find out on the internet. There is a lot of information available and the search function is excellent. You can search in different spaces and get answers for items you want to find easily.
View full review »The most valuable feature of Atlassian Confluence it's very easy to use and there are different options.
View full review »For me, the most valuable feature is its high performance. It's crucial for us in the bank, as we handle a massive number of transactions every day. It's very efficient and saves a lot of time.
Additionally, the ease of use and the availability of different connectors are important. They help me connect with various databases and facilitate integrations with different solutions.
View full review »FC
Fabio Casasus
Co-Founder - Managing Partner at Helvetia Fintech
The product is quite intuitive and user-friendly. It offers a lot of freedom when drafting directly online, and there are some very nice features to connect with JIRA, for instance. It's helpful that the solution enables documentation of user histories that you are following or tracking in JIRA and links the two.
View full review »The most valuable feature for me is the structure of documents. The page tree feature is more convenient for me.
View full review »RR
Rajashekher Reddy
DevOps Engineer at Bosch
The interface is good. Usability-wise, the solution is not great. However, I can adjust, and I can work on it.
View full review »KP
Khar Yeow Phang
Solution Architect at a tech vendor with 10,001+ employees
What I find the most valuable about Confluence is how easy it is to use. In addition, we have a lot of good clients and it can help us achieve a lot of things.
Confluence can give you the possibility of installing plugins to meet your different needs and you can cover all your needs. Most of them are free to install.
The initial setup is very easy.
View full review »AD
Anthony Q. DeLoach
Program Manager at a government with 10,001+ employees
The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals. We can create web-like interfaces without needing to be an expert in Java, Java scripts, or HTML.
View full review »SS
Santhosh Sadashivan
Director of IT product at a computer software company with 1,001-5,000 employees
The business analysts use Atlassian Confluence for project documentation and use case stories. I use it primarily for dashboards and KPIs that are set for programs. Most people are comfortable using Atlassian Confluence.
DC
Deepshikha Choudhary
Technical Lead at Capgemini
This solution allowed us to easily input details beyond just text, such as creating basic data charts to monitor team performance.
The document creation features of this solution are also very impressive.
View full review »FC
Fedor Chavdar
Product Manager at GAZPROM ID
The best feature is the automatic tagging of information in documents. The automatic algorithm highlights irrelevant information that conflict with the actual documents.
You can add different tables and text and format it for different purposes. The integration with JIRA and other tools is quite useful. The different plugins for different purposes are also great.
View full review »The product has a valuable feature for quick verification of documents.
View full review »Confluence's best features are very easy content writing and publishing. It also has good integration with other Atlassian products, Jira in particular.
View full review »The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information.
From what I have used of the user interface it is good.
View full review »As for valuable features, the team management features help us to share information very easily.
Also, you can work with multiple people on one document inside the solution.
View full review »RL
reviewer1828764
Sr. Manager - Global Systems Manager at a paper AND forest products with 1,001-5,000 employees
We like that it is a complete knowledge base where anyone can go and search for various types of information. Different departments are using it. If I want to search for any information, instead of pulling it from files, we have just added everything on Confluence, which makes it easily searchable.
It's easy to use and you can create all types of pages.
There are lots of functionalities. You can see statues, who is signed in or not, et cetera.
HG
reviewer1768827
IT R&D Project Portfolio PMO Lead at a consumer goods company with 10,001+ employees
I like the documentation. It's a central platform, and there are many things that I can do with it. I'm very pleased about it.
I can put my workspace and tasks under related documentation. I can put it heuristically on the portal, so I can see everything and the comments, and the document, the outputs, and the coding links. I can put down all the photos and see all of the portfolio in one shot, as a summary.
View full review »The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
The best features are the following:
- Automated TOC
- Horizontal tabbing option
- Expanding drop down lists
- Easy image integration
- Access to the underlying HTML
- The list of macros in the drop down.
The most valuable features are the collaboration and sharing of information.
The ability to crowdsource the gathering of information and have anyone edit and correct it instantly.
I think the structuring of information into spaces and the search functionality are really powerful features. The solution is user-friendly and anyone can comment or write documentation related to a customer's project. The main value is that Confluence makes communication easier. It has a very unique feature in that it has a marketplace of apps which means you can extend Confluence by installing apps into it and make it work differently.
IZ
Istvan-Zsikla
IT consultant at a manufacturing company with 10,001+ employees
The most valuable feature is the accessibility from different sites for different colleagues and the search option.
The most valuable feature is its design documentation abilities.
View full review »Collaboration is most valuable. You can upload or create your documents on Confluence and share them with your team members. Your team members also can share documents.
Confluence can integrate with draw.io and some of the other third-party tools as well. For that reason, it is joyful to use.
View full review »One of the valuable features is Confluence and JIRA integration. The most valuable integration feature between JIRA and Confluence was being able to easily link Jira tickets to Confluence pages and vice-versa. They felt quite seamless. This reduced work friction, and prevented jumping between systems. It is simple, but very useful. The more integration the better, such as the integration with Slack.
View full review »GM
reviewer2034477
Advisor at a consultancy with 1-10 employees
The ease of use has been one of the most valuable features. It has a very simple wiki. The other salient feature is the search capability and association with Jira, which comes integrated with it that makes it convenient to use.
The sharing of information and simple formatting are valuable features. That is, there are no templates, and everything uses one format. This means that people don't need to worry about formatting.
View full review »It's easy to search for information.
View full review »AS
reviewer1925466
Scrum Master at a manufacturing company with 11-50 employees
The solution is valuable based on our company policy. It is easy to use. The interface is basic, with everything linkable. We also use JIRA, so Confluence can link any ticket or task from JIRA to be included on the Confluence page.
View full review »IS
Iman Setiawan
Data Management at Wesfarmers OneDigital
It's great for us that this is a free format. It's easy to share information with other people and the integration with JIRA is good. The product is getting better all the time with a new template and new functionalities. This is a robust, agile, and reliable tool for collaborating.
PG
reviewer1320141
Business Analyst at a comms service provider with 10,001+ employees
It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area.
View full review »- Quick and easy editing/creating of web based content
- Content is easy to format and easy to share: You simply type and save in a web browser
- Atlassian is an AWESOME company
- Confluence is the BEST wiki on the market
It is a very popular tool.
View full review »KK
KishoreKumar2
Sr Associate at a maritime company with 501-1,000 employees
It's the best application to document all types of information. That's the best part. It's a good product, generally.
The solution is stable.
We can scale it.
Technical support is helpful.
View full review »SS
reviewer1431804
System Engineer at a insurance company with 1,001-5,000 employees
What I like the most is the Wiki software that comes with Atlassian Confluence.
The interface is good and it's pretty easy to use. Most developers have some experience with Jira, which makes it pretty easy for people to pick up. We don't usually need to provide them a string.
View full review »The ease at which any employee can curate content and the ease in which people can discover meaningful and important information to get their job done.
View full review »YX
Yiming Xiao
Mass Spectometry Specialist at a pharma/biotech company with 11-50 employees
I like the shareable and co-editing features.
View full review »The fact that Confluence is a wiki that allows near WYSIWYG editing. Having an “easy to use” product means that users have a “low threshold” to use it. This is very important, as the value of any information store is that of the data that is put in to it.
View full review »The most valuable feature of Atlassian Confluence is the ability to access your files from anywhere.
View full review »SM
Steven Malone
Operations Support Specialist at Heartland Payment Systems
The ability to customize fields to allow for both qualitative and quantitative data discussions allowed us to back up our "gut feelings" with data collected from the industry and our customers.
View full review »SY
Sergio Yazyi
Consultant at a energy/utilities company with 1,001-5,000 employees
The following features are valuable:
- The Wiki nature of the product: Collaborative creation of content with version history and easy change tracking.
- Knowledge sharing: Captures and provides visibility on decisions and conversations, enables early feedback, fosters situational awareness (watchers, notifications, comments, dashboard, etc.).
- Connects people through content and fosters a collaboration culture.
- Easy learning curve and powerful search through content.
- The cloud version accelerates the adoption of product improvements.
- Easy to use
- Flexible
- Smooth integration with JIRA
We are able to add 3rd party plugins and overall collaborative abilities. Keep in mind that DocOps moves the technical content industry from heavy duty doc apps to a crowdsourced approach which requires extensive collaboration. The plugins enabled basic doc properties such as version control from K15t.
View full review »Confluence is easy to use and integrate with other solutions, including social media platforms.
View full review »LF
Lindsay Fifield
Customer Success Manager at LogiGear Corporation
We really like how it organizes everything. I don't know if it's because of the ability to create different pages or not, however, everything is very organized. It's easy to differentiate different materials based on the project and navigate to them. The solution makes it so it's very easy to navigate and very easy to search.
It's extremely intuitive.
The solution is great for non-technical users. You don't have to have a big technological background to work with it effectively. I myself am not very technical and I can get around it without much difficulty.
View full review »- Search: It is simple to search for documentation throughout Confluence from the search bar.
- Audit History: Collaboration is brilliant with a full audit history on the changes made by the users involved, as well as the ability to visually compare the differences.
- Simple Navigation: It is simple to create or edit a page with a similar look and feel to any word processor-type app.
- Templates: Used for standardizing and guiding users regarding what type of information should be captured within different spaces or page structures.
- Action Items: Makes it quick to set reminders for yourself or another user, with a due date for the required activity.
Built in revision history and document management makes this ideal for companies without a dedicated document controller, and makes life significantly easier for document controllers who are using paper-based systems.
I've used Confluence as a Quality Management System at several companies; traditional QMS’s need pretty dedicated management by a document controller to make sure revision history is maintained, changes go through an adequate approval process, and only the latest approved versions of documents are being used. Confluence essentially handles all of that, which means companies without the means for a dedicated document controller can still implement a QMS, and/or companies with a document controller benefit from the added efficiencies.
View full review »BH
Bilal Haidar
Quality Assurance Team Lead at a tech services company with 11-50 employees
We have found limiting permissions and history very valuable. History tracking is good, and so is commenting and tagging somebody when commenting. Other valuable features include linking Confluence and JIRA and having a Confluence cloud on Slack. The roadmap feature in Confluence is very good.
MP
Michael Peterson
GM Technology at a energy/utilities company with 51-200 employees
I think it is easy to use. There are a large number of out-of-the-box templates, which can satisfy the majority of use cases. If those templates do not quite cover what you want them to do, you can tweak the templates so you can create your own just so you end up with standardized content look and feel. It integrates well with the other Atlassian products, like the Jira software, which we use for our software development teams.
Overall I am pretty satisfied with it. We like the user interface and it is similar to the Jira software as well which makes it very familiar.
View full review »MD
Morgan Day
Managing Consultant - Enterprise Architecture at Wipro Technologies
The most valuable features are hyper-linking, the Drawing Tool, and enhanced tables.
View full review »Editing is convenient. We often have to edit manuals for different projects of the same software. These projects have only small differences in features.
View full review »DM
David Molesworth
Delivery Lead at Cyma
The whole solution is really great. I appreciate the ability to create content, link content, and then search for that content when I need to.
I love all of the add-ons the solution offers. You get the base product, and then you can plug in a ton of third-party apps. There's a whole ecosystem of third-party products you can add in if there are any features that may be missing on Confluence itself. That's really great.
There are very good notifications and links. You can subscribe to a page, and whenever that page gets edited, you're notified of a change on that page.
I suppose just the whole structure and organization is what I really like about Confluence. You have at least 500 odd pages. The way it's structured, again, to speed up the ability to find stuff, is phenomenal.
The self-service capabilities are helpful. Anyone can create content. We do, in fact. It's not one person running lots and lots of pages of content, it's everyone. You can self-service, update, and change things yourself, which is good. It's a great collaboration endeavor. We are a team of 15 people and we'll leverage the content we've created previously. The ability to collaborate on the content is quite critical to us.
The integration's very good. You still have integration with lots of third party products, and it's very good.
View full review »Availability of documents hosted in confluence very easily. You only need a browser, so even on a smartphone it is available.
View full review »Categories, document editing and creation, the great permission system, awesome plugin management.
View full review »1. Its ability to display data from an excel sheet attached to the page. A simple one line code can do this.
2. Allows markers in the page so that they can be referenced in other pages thereby avoiding duplication.
3. Allows creation of random tables when needed for representation.
4. Allows document attachments to be visible as a link whose display text can be user-defined.
View full review »SL
Sebastian Lawrence
Solutions Delivery Lead at a financial services firm with 201-500 employees
The most valuable features are the ease of creating documentation, as well as charts.
View full review »Configurability, modern web application, and the large community.
View full review »Content creation and sharing, collaboration
View full review »RS
RajatSharma
RPA Business Consultant at a tech consulting company with 10,001+ employees
Integration with JIRA, draw.io, Creately, and other mockups tools is a boon to Confluence's usage in handling complex problems.
View full review »It is easy and simple to implement. Some of the valuable features are its ability to customize via add-ons and the collaborative environment.
View full review »The valuable features are:
- It is easy to use.
- It is easy for newcomers to start using it.
- It has the “what you see is what you get” functionality of MS Word.
- It is easy to move pages around. There is no excuse for not doing documentation just because you do not know where to add it.
- It has good integration with JIRA. You can really do great things with the two products.
- Easy import and creation of new documents
- Notifications of the updated content
- Version history changes
- Cross team changing
It is very easy to use and setup.
The Word import works well (except for styling issues).
Users can collaborate and you can allow certain users to see certain content dynamically.
Many plugins are offered. The most useful one is to generate PDF on the fly. You also have send this page, print, etc.
If you do not require log ins (only allow anonymous users), I would highly recommend Confluence.
View full review »
DM
reviewer1119327
Works at a government with 1,001-5,000 employees
You can easily switch between tools through hyperlinks. It is also well integrated with Jira.
View full review »BK
reviewer1423197
CEO & CPO at a tech services company with 11-50 employees
The interesting thing is the connector between Jira and Confluence (it works wiki-like and provides a deep-connection with links between both systems). The alternative is to run for early-stage backlog-items in immature state a separate wiki-instance that would not feature the proper linkage of backlog-entries automatically.
View full review »- Document management
- Knowledge base
- Team collaboration
- Security
- User management
- Integration with different tools
The flexibility and scalability of Confluence.
The structure of spaces, pages and child pages allows an easy way to structure content in a way which suits our business.
View full review »Overall, I love the ability to quickly upload and preview documents. The navigation is quite easy and intuitive once you grasp the file hierarchy. I use the template pages often to produce clean consistent spaces for clients.
View full review »
It's relatively easy to use, and has a lot of functionality with regard to formatting wiki articles and embedding content.
View full review »
MF
Mathias Florian
Business developer at Bat.IT
The best feature is document management.
View full review »The flexibility, well-rounded features, and capabilities to support the different needs of the organization.
View full review »When we compared it to other wiki engines, we found the space concept and the hierarchical page.
- Space concept: The space concept was of interest to us since we have the need to filter information by means of authorization on different organizational groupings. For example, when working with loans, we can give access only to those working with loans.
- Hierarchical page: On another axis, there are documentation spaces. This could be a space for Java developers, for example. In this space, only those people working with framework are allowed to make updates. There is also another Java developer space where you “only” need to be a Java programmer to have authorization to update.
Confluence is very easy to use and a range of third party add-ons to add more capabilities for power users. Highly recommended to any organization as a way of breaking down silos and sharing information more effectively across teams and departments. I often call it "Wikipedia blended with Facebook for the organization".
View full review »- Provides wiki features such as file collaboration.
- Allows us to get feedback from user to approve or edit the documents we create and use daily.
- Allows employees to share relevant information within internal Confluence spaces.
- Allows developers to organize their specifications and record their design decisions.
I like the macros (formatting, PDF, images, etc.), tags, tables (with autonumber), @user for citing another user, comments, and the access control in content using groups and users.
View full review »Makes integration with other softwares or plugins easier.
View full review »Buyer's Guide
Atlassian Confluence
April 2024
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.