Adobe Workfront Reviews

Workfront's reporting features are the most valuable to our company. Right now we have reports for our production queue, shipping queue and our customers.

Our company had a hard time tracking material used and where projects stood in our work flow. Now we have an extensive recall report that can track the material we use by lot number and job.

I would like an easier way to set up timing on templates. Right now we have cookie cutter options. Not sure what the best solution is for our company but we could use some help on the timing of pre approved projects.

We have been using Workfront for 6 years

The only problems we encountered with deployment had to do with our staff not willing to adapt to a new system. Otherwise once workfront is set up it is easy for people to use.

No, we have not encountered any issues with stability. Everything we have in place is working well. We have only had two short occurrences with wide scale performance issues

The best part of Workfront is that it is a good system for large jobs as well as smaller scale projects. Most of our projects are about the same size and scope but I can easily see how Workfront would be able to handle all job sizes.

Customer Service:

Customer service is great with Workfront. Everyone you speak to seems genuinely interested in troubleshooting a problem or idea with you. Sometimes response times are longer than I would like.

Technical Support:

Technical support is excellent with Workfront. Their online help desk works very well. I wish there was more of an opportunity to call someone if need be.

No, we started using Workfront back when it was called "at-task". Prior to that we would have excel spreadsheets filled with data.

The initial setup was complex. The system is robust and there are many factors to consider when setting up. Timing was the hardest part for our team as we have a lot of situations where the timing of a project is in flux.

We implemented through an in-house team. A member of Workfront came in from Salt Lake City to guide us through, but we did the implementation ourselves.

I don't believe i would be able to accurately answer this question. I personally believe that we the benefits of having Workfront do equate to a monetary gain.

I was not around for the set up cost. Annually we spend $7,344.00 on the system. This includes a customer support package.

I was not part of the team when the evaluation process took place. I believe Workfront (at-task at the time) had a rep come in and do a presentation.

If your company or team decides to go with Workfront, it has all of the tools needed to run an excellent project management system.

I like being able to update the status of my projects so everyone can have visibiltity to what I am working and its status.

So far, we have yet to get to a point where Workfront is improving things rather than causing more work but we see the light at the end of the tunnel.

Workfront works well if you are just trying to use out of the box functionality but once you try and get specific to your own business needs, it lacks in flexibility

Reporting - Workfront really lacks in the reporting department. It takes a significant amount of effort just to resize columns on reports and then even more effort if you want them to print or export correctly. After a year of trying, we still haven't perfected this.

Bugs - Everytime I submit a ticket, either the feature does not exist so I am asked to submit the idea to their product developement team or they blame it on a bug which takes time to resolve.

Calendars - Cannot print calendar or even export them

Outloog plug-in - Inconsistencies between Requests through the website versus the plug-in

Limited Flexibility - Cannot set up reminder or notifications on custom fields, only on their select few out of the box fields. If you have a calculated date object, you cannot set automatic reminders on it. This is one of those things you wouldn't believe a product like this would lack.

HTML - not simple enough. Why not allow users to create reminders without the need of HTML in order to make them dynamic.

1 Year

The consultants we were provided were set in their ways and were unable to think outside the box.

Over the past year, we have encountered several 'bugs' in the system using out of the box feature. We have reported these and Workfront usually works to update the system, although it is not always timely.

Customer Service:

The customer service is very good. A lot of the time, the help desk is willing to help but the product does have it's limitations.

Technical Support:

Very good.

Complex. Consultants expected us to know what we wanted before even using the product. We went through three different consultants for a pretty straightforward implementation.

We implemented through consultants that Workfront provided, the experience was not pleasant.

Yes, Clarizen.

Be weary of what their salesforce is promising you, it may not be what you expect.

Workfront's most valuable features include the ability for users to:

- Add comments to work projects

- Document risks and issues on specific projects

- Add a URL (for companies that keep project documents in a secure repository)

- Create easy reports to meet stewardship needs of executives

- Insert custom templates for common types of projects

As per a user survey, 90% of respondents believe that Workfront has increased operational discipline.

Areas for improvement are related to how users could leverage the tool for operational work to track responsibilities and to assist with succession planning.

I have used Workfront for about three years in a learning department to manage learning projects, operational work and consultations as a specialist.

Deployment was very successful with the help of a consultation package to ensure adequate change management activities were in place.

In a large corporation, it is not easy to upgrade to the most current browser. We have experienced multiple problems as a result. Ensure you have access to current browsers, if you are going to purchase this SAAS.

Our team choose Workfront, knowing that there are many features we will grow into as we mature as an organization.

Customer Service:

Level of customer service is excellent.

Technical Support:

Level of technical support is excellent.

The previous solutions included ad-hoc use of Excel, Outlook, One Note and PPT reports.

Work Management, Reporting and System Administration.

We are finding that AtTask is continuously breaking down the silos and facilitating cross-collaboration between groups and teams. In addition, it is giving us visibility into what our users are working on, and what customers they are working for.

As with any software, some bugs exist. However, they are usually fixed quickly.

1.5 Years

Yes, but the problems are mostly organizational and not problems with the software. The release of a new, very powerful access level model has been challenging to adapt to, but it gives a high level of granularity in access to objects within the application.

Very infrequently. We have the occasional slow days where the application seems to respond somewhat slower than normal. These slow periods usually resolve shortly.

No.

Customer Service: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom success consultants, requests with support, post-implementation consulting hours, and web-based training with facilitators.Technical Support: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom success consultants, requests with support, post-implementation consulting hours, and web-based training with facilitators.

Yes, our organization used a variety of solutions that were all consolidated into one single project management solution.

It was straight-forward from a technical perspective. From an organizational perspective, it was challenging to setup for a large, diverse organization.

We implemented with a combination of a vendor delivery consultant and an in-house team.

Streamlined Project & Incident Management

Time Reporting

Customization

User friendly

Great for approval workflows

We were able to combine Project Management, Help Desk ticket handling, Time Reporting and now we have everything in one place. This saves a lot of time and since all work items have the option to post a comment and get other people involved, we are no longer sending emails about this.

Customizing and maintaining Workfront can be very time consuming. Also, once you get really familiar with it you will notice a few bugs.

2 years - Anaconda

As I mentioned, there are a few bugs in the system but nothing to worry about. Also, they have a website with information but it is not updated nor complete. Sometimes the only option is to use a consultant for basic things that could and should be listed in their help site.

We get a few errors every now and then. Most of them will go away without intervention of our Internal Support team or Workfront's help desk.

Some reports are beginning to take a lot of time but this is not affecting the general performance of the system. We have approximately 2000 active users and Workfront is working just fine for everyone.

Customer Service:

They are really helpful. They are experts in their product and they will immediately identify when you go to them with a question, a bug or an enhancement request. Also, they will share their best practices or new ways to do things.

Technical Support:

Their first level of support is really good when handling questions or minor incidents. When you report a bug it can take a long time for them to get it fixed. If you request a new functionality you may never get an answer.

Yes, we were using three different tools. The user experience and functionality was amazing, so we decided to switch

It is as complex as you need it to be. In our case we have lots of projects and we want to measure so many things that it took quite a while to configure, but in the end it was great.

We had some intense consulting sessions with Workfront, but we did it ourselves. We deployed in two phases, the first one was handled by the PMO and then they walked us through the second phase.

I was not involved with the financials of this so I wouldn't really be able to tell. Users in the company have been really happy with this system.

I was not involved with the financials of this so I wouldn't really be able to tell. Users in the company have been really happy with this system.

When I got here they had already decided to switch to Workfront and I am not really sure what the other options were. I believe they were considering Remedy.

Workfront is really good for Project Management. They have another section for "Requests" which is intended to be used for handling Help Desk tickets but this part lacks functionality. There are no categories, no SLA, no Priority based on Urgency and Impact.

The reporting is great and having all projects in one place has made looking at what is going on in the company much easier.

We now have several areas using the tool and since many of us work across departments it makes assigning tasks and tracking work very easy and quick.

More customization of the user interface would be nice. It would be nice to have the ability to create requirements documents and other commonly used documents for managing projects directly in the tool. Otherwise it functions great.

over 1 year

From a system standpoint no, the consultant was great. Internally yes, the users that started out did not go through all of the training which made it difficult to get everyone up and running on the same page initially.

None. The system vary rarely is inaccessible and if it is, it is very short lived. Their webiste has some great tools to see if there are issues and privde updates to them.

None. We are still scaling up and adding other division from the company globally. When we implemented the consultant made sure we designed and built it with that in mind.

Customer Service:

Outstanding. I get replies usually the same day. They are always availabel and friendly when we call, which is not very often at all.

Technical Support:

Outstanding. I get replies usually the same day. They are always willing to help out, offer solutions and jump in to find the best approach for your organization.

No

Complex, but that was self-inflicted. Some areas using the tool wanted to much depth and have since backed off a bit.

A vendor team and in-house. We drove most of it since we support the users and wanted to be the subject matter experts.

We did not measure it.

Over plan, you think you know how many will use it, but it will grow or others will want more capability that you initially thought.

We did, but I do not remember the names of the other tools. Workfront (AtTask back then) was far above the other tools we looked at at the time.

It is a great tool and functions well across an organization. We have many different departments using it and all really enjoy and benefit from it.

Reporting, Dashboard, Resetting User Password.

Allowed projects tasks to be visibly tracked by all members of the company.

Bugs in creating linking tasks. Sometimes when using the "Link Tasks" button, it links the wrong tasks. It was a little frustrating when creating predecessors for tasks.

I have been using the solution for 1 Year.

Lots of bugs with AtTask. I had to call Help line A LOT for help.

No.

Customer Service:

5 out of 10.

Technical Support:

5 out of 10.

Not sure- I was hired Only to learn AtTask. I did not touch previous solutions used.

Not too sure- when I was hired, AtTask already deployed and implemented.

AtTask is quite easy to learn and use to manage simple projects.

Reporting for project management.

Mostly, it has to do with reporting project status updates to the management team.

It's not as robust as SharePoint 2013 with Project Server/Web Apps.

8 Months

Other than small bugs here and there, it was stable.

No

Determine what requirements you have a Project Management system before investing into one. Really look at what your organization is intending to use it for.