Try our new research platform with insights from 80,000+ expert users
Preetham Gowda - PeerSpot reviewer
Software Engineer at Justwicks
User
Saves time with useful job scheduling and API integration
Pros and Cons
  • "It has helped with scheduling complex jobs with simple scripts."
  • "Some improvements can be made to the user interface."

What is our primary use case?

We have around 20 scheduled jobs we run every few hours. These include our price fetching jobs, market tracking jobs, subscription checking jobs, profit calculation jobs, etc. These are pretty long scripts with complex instructions to handle multiple data from a different database, microservice APIs, and many public market exchange APIs. All this data crunching was difficult to perform and maintain before ActiveBatch, however, once we started using ActiveBatch workload automation software, scheduling these jobs and tracking data crunching became easy. 

How has it helped my organization?

ActiveBatch has improved our organization by making job scheduling and API integrations very easy to use and to get started with. Earlier, we needed to assign these tasks to a high-paying highly-skilled resource. Now, we can train anyone to do the same job with very little effort. Our operation costs are significantly reduced because of ActiveBatch. Now, anyone can complete automation tasks without much knowledge of how computer API works and with no knowledge of coding. This has made our automation easier.

What is most valuable?

Some of the features we found useful for our use case are:

  • Job scheduling. It has helped with scheduling complex jobs with simple scripts.
  • API integration. It is very easy to set up regular Rest API calls and data gathering.
  • Time Savings. Tracking multiple servers for downtime and multiple jobs logs is very time-consuming. We have to switch between multiple tabs and applications for all this. However, ActiveBatch made it very easy to track the downtime of our own services and logs of our cron jobs very easily. 

Overall, we found these valuable

What needs improvement?

Some improvements can be made to the user interface. I personally love to see ActiveBatch keep up with current trends in UI development. 

Also, some improvements can definitely can be made to make ActiveBatch more beginner friendly.

The custom theme could be a new feature suggestion for ActiveBatch.

Apart from these, I don't have any suggestions for ActiveBatch. They did a pretty good job of giving the best state-of-the-art features. All of these features are very well thought out and very useful

Buyer's Guide
ActiveBatch by Redwood
October 2025
Learn what your peers think about ActiveBatch by Redwood. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,837 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution for two years.

What do I think about the stability of the solution?

The stability is great.

What do I think about the scalability of the solution?

The scalability is great. We are onboarding new users, and our number of jobs is growing. We have not faced any problems.

How are customer service and support?

Technical support offers great support with a fast response time.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

ActiveBatch is the first software of this nature that I have used. 

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We handled the implementation with an in-house team.

What was our ROI?

ActiveBatch gave us a good ROI in our organization.

What's my experience with pricing, setup cost, and licensing?

The features provided in ActiveBatch are worth buying, and the cost makes sense for the number of features provided.

Which other solutions did I evaluate?

We did some research on VMware and IBM Workload Automation.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user

One of the best software to use for automating your work without any need for scripts. I have been coding in Python and I struggle to automate the test cases for it. But I felt this app is much easier to use and very helpful for beginners as well to learn this tool directly as this will be the future and easy way to automate things. I'm able to deliver faster, track my workload, and monitor my routines.

SampathKumargangadhara - PeerSpot reviewer
Security Delivery Analyst at Accenture
Real User
Good REST API adapters with a helpful job scheduling feature and great automation
Pros and Cons
  • "The REST API adapters and native integrations for integrating and orchestrating the software stack are very flexible."
  • "We have faced a couple of issues where we were supposed to log a defect with ActiveBatch. That said, the Active batch Vendor Support is very responsive and reliable."

What is our primary use case?

Our project has nearly 150 jobs that run every day, and they manage anything from SaaS. We run a lot of reports and triggers, Some of these are fairly complex, and others are very simple.

We pull information from SFTP shared Paths and run various file-based jobs. The data is staged and moved to target tables, and then there are a number of materialized views that get populated, and that populating is done with ActiveBatch.

We are on-premises. We manage the servers and schedulers on a combination of Windows and Linux.

How has it helped my organization?

We have very strict SLAs that require us to generate reports out of the production data on a daily and weekly basis. We, as a support team, are being monitored for any SLA breaches. ActiveBatch has been very stable and has been only affected by database performance or network issues.

As the interactions between ActiveBatch and other tools are automated in the best way possible, it gives us more time to focus on other things. For any job failures or other issues, the logs generated are very easy to figure out the issue and the Root cause for the same.

ActiveBatch has been providing us with the central automation hub for scheduling, alerting, and monitoring, bringing everything together under a single pane of glass.

What is most valuable?

The REST API adapters and native integrations for integrating and orchestrating the software stack are very flexible. 

The best features in Activebatch include the API calls. These calls can be used to integrate with almost all the required components to log or action on anything.

The job scheduling feature and the templates available make a developer's life easier. We can configure any job without thinking about the skeletal system. Therefore, ActiveBatch is widely utilized and is well embedded in our company.

What needs improvement?

There are few features in alerts and monitoring where few enhancements are required in email notification declarations. Other than that, all other features are very good and have no issues.

We have faced a couple of issues where we were supposed to log a defect with ActiveBatch. That said, the Active batch Vendor Support is very responsive and reliable. We had the issues fixed within eight hours, even though they were working in a different time zone.

As this platform is very experienced and supportive, there are no issues to report.

For how long have I used the solution?

I've used the solution for three years. 

How are customer service and support?

The customer support is very reliable and responsive even though there is a difference in time zones.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have been using ActiveBatch since I joined the company. We have had a lot of enhancements here, and everything is progressing very well.

What about the implementation team?

We have implemented the solution with an in-house team.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
ActiveBatch by Redwood
October 2025
Learn what your peers think about ActiveBatch by Redwood. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,837 professionals have used our research since 2012.
reviewer2137491 - PeerSpot reviewer
Associate Consultant at Capgemini
Real User
Helps schedule and monitor the SAP ECC batch and reduces workloads
Pros and Cons
  • "It can connect to a number of third-party/legacy systems."
  • "The monitoring dashboard could have been more user-friendly so that in the monitoring dashboard itself we can see the total number of jobs created in the system and how many were currently active/scheduled/chained."

What is our primary use case?

We have connected this automation tool to our SAP ECC system. All the ECC batch jobs are scheduled via this tool.

We had configured the alerting mechanism so that whenever we have any job fails/long-running jobs, we get an immediate email notification which helps in monitoring the jobs.

The best part of the tool is the submit frame and time window where we can schedule jobs as per the customer's requirements.

As this has a quality environment, we connected this tool to ECC QA, and before making any changes to production, we are able to test the new requirements in quality then we can move to production. 

How has it helped my organization?

It helped to schedule and monitor the SAP ECC batch jobs.

It reduced the workload.

It can connect to a number of third-party/legacy systems. Once the job is scheduled, no manual interruption is required. Therefore, once the job is scheduled, there won't be any interruption to the job.

As we support the different countries in the project, we need to schedule jobs in different time zone; this tool helped to schedule the jobs as per the respective time zone because this tool contains almost all the time zones. We can schedule jobs as per the regional/country time.

What is most valuable?

The best feature is the alerting mechanism.

We had configured email alerts for many scenarios so that whenever a job fails/is long-running, we get an immediate email notification. There is no need to log in to the system every time and do the monitoring based on the email alert. We can inform the respective team and take action immediately. It helps to avoid business impact.

We get the best customer support; whenever we are doing any testing/facing any issues/during any new requirement, we can raise a ticket to the support team, or we can schedule a call with them so that we get an immediate response and solutions.

What needs improvement?

The monitoring dashboard could have been more user-friendly so that in the monitoring dashboard itself, we can see the total number of jobs created in the system and how many were currently active/scheduled/chained.

The reports could have more pre-defined options, such as killed/failed jobs from the current month. That way, we can get the reports quickly and help the audit process.  

Whenever any job fails in the system, it should be listed based on the priority of the job incident and should generate and assign it to the respective job owners.

For how long have I used the solution?

I've used the solution for one to two years.

Which solution did I use previously and why did I switch?

We did not use a different solution. 

What's my experience with pricing, setup cost, and licensing?

The solution is easy to set up.

It offers very good value for money.

The license renewal activity is easy; the support team will provide the query we need to run it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
DBA Individual Contributor at Aristeia Capital
Real User
Good scheduling tool that has less downtime, even when managing many complex scheduling workflows
Pros and Cons
  • "I found ActiveBatch Workload Automation to be a very good scheduling tool. What I like best about it is that it has very less downtime when managing many complex scheduling workflows, so I'm very impressed with ActiveBatch Workload Automation."
  • "An area for improvement in ActiveBatch Workload Automation is its interface or GUI. It could be a little better. There isn't any additional feature I'd like to see in the tool, except for the GUI, everything looks good."

What is our primary use case?

We use ActiveBatch Workload Automation primarily for managing work schedules.

How has it helped my organization?

ActiveBatch Workload Automation improved the organization I worked in because it's able to manage complex workflow automation even with a lot of cross-dependencies and hundreds of processes running. ActiveBatch Workload Automation is a very good tool in the Windows environment.

What is most valuable?

I found ActiveBatch Workload Automation to be a very good scheduling tool. What I like best about it is that it has very less downtime when managing many complex scheduling workflows, so I'm very impressed with ActiveBatch Workload Automation.

What needs improvement?

An area for improvement in ActiveBatch Workload Automation is its interface or GUI. It could be a little better.

There isn't any additional feature I'd like to see in the tool, except for the GUI, everything looks good.

For how long have I used the solution?

I've been using ActiveBatch Workload Automation since 2009.

What do I think about the stability of the solution?

ActiveBatch Workload Automation has very good stability.

What do I think about the scalability of the solution?

ActiveBatch Workload Automation is a scalable solution.

How are customer service and support?

The technical support for ActiveBatch Workload Automation is very good.

Which solution did I use previously and why did I switch?

We didn't use a different solution before using ActiveBatch Workload Automation.

How was the initial setup?

The initial setup for ActiveBatch Workload Automation was straightforward.

What about the implementation team?

Our deployment for ActiveBatch Workload Automation was done in-house.

What was our ROI?

I've seen ROI from ActiveBatch Workload Automation. It's a very good tool.

What's my experience with pricing, setup cost, and licensing?

I don't have information on the licensing costs of ActiveBatch Workload Automation because a different team handles that.

Which other solutions did I evaluate?

We evaluated other solutions, but we went with ActiveBatch Workload Automation because it suits our environment.

What other advice do I have?

I'm using version 12 of ActiveBatch Workload Automation.

Ten to fifteen people use ActiveBatch Workload Automation within the company. Between three to four people take care of the deployment and maintenance of the solution. Right now, there isn't any plan to increase the usage of ActiveBatch Workload Automation.

My advice to anyone looking to implement ActiveBatch Workload Automation is that it's a good tool for small requirements, for example, a few hundred scheduling workflows. For that, it should be a good tool, with good stability.

I'm rating ActiveBatch Workload Automation as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
UI Developer at Gupshup
Consultant
Good monitoring with a centralized dashboard and helpful support
Pros and Cons
  • "We are able to integrate it into multiple third-party tools like email, backup, tracking systems, SharePoint, Slack alerts, etc."
  • "The help center and documentation are not that helpful."

What is our primary use case?

Mainly we have used ActiveBatch for automating the deployment of different environments like production staging and QA. Earlier, we used it to have different software for each environment. This used to consume a lot of time, however, after using ActiveBatch we can manage everything under a single piece of software. The monitoring and alerting features are a great help to get complete insights and hassle-free for work. 

With the help of ActiveBatch, we have come up with cool automation starting from file transfer and pipelining the scripts with more test cases, had helped our company to grow many folds with the same resources.

How has it helped my organization?

Earlier, we had around four to five different tools to manage our automation which was all replaced by ActiveBatch. It is great. Even the resources required to manage those tools were reduced to a great extent and now, with only two employees, we are managing end-to-end automation. 

Our team is mainly into the automation of the entire application which usually takes around 20 minutes to complete. When ActiveBatch was used, it was done in less than five minutes. We were able to complete it before the deadlines we had and even our clients are happy with the results we produced.

What is most valuable?

Almost all the features are great. That said, if we wanted to select the best, then the monitoring feature which gives complete insights in a single dashboard is the most helpful. It helps to detect immediately if something goes wrong instead of waiting for someone to report it. 

The ROI of the application is more than what we used to spend for the entire year and its reasonable pricing has helped us to use it to its maximum. 

We are able to integrate it into multiple third-party tools like email, backup, tracking systems, SharePoint, Slack alerts, etc.

What needs improvement?

The help center and documentation are not that helpful. If we had some more user-friendly explanations and more video tutorials about how to set up and debug items, that would be ideal. 

The preset job step types make designing easy, while the steps of the job that allow scripts and code to be run allow for a wide range of additional functionality. This can be made better with more example scripts and pre-coded samples. 

If a few AI tools can be integrated with the product, it would enhance the entire product setup time and debugging issues.

For how long have I used the solution?

I have used the solution in a previous company for more than a year. In my current company, I've been working with it for the past six months.

What do I think about the stability of the solution?

The product is very mature. There are a few bugs however, none of them are roadblocks. It can be resolved by some workaround.

What do I think about the scalability of the solution?

There are no scalability issues. It easily can be used in a company with more than 1,000 employees.

How are customer service and support?

They have very good customer service. We had an issue while setting up and we connected with their support team. They were able to help us and fix it on the same day. Their response time has been great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Selenium, however, it's all bits and pieces, so we had to switch to ActiveBatch automation.

How was the initial setup?

It was straightforward to set up. Only in the end, when we were importing files, did we feel a little more documentation would have been required.

What about the implementation team?

We had an in-house team for the implementation. I would rate them eight out of ten.

What was our ROI?

It has helped to achieve a 20% to 30% net revenue increase in the last quarter.

What's my experience with pricing, setup cost, and licensing?

Setup is easy and can be done within one or two days. The pricing is reasonable when compared to competitors. There is no need to worry about licensing as it's taken care of when you choose the plan.

Which other solutions did I evaluate?

Since I have worked with ActiveBatch in my previous organization, it was my go-to option. I did not evaluate others. 

What other advice do I have?

Overall, it's the best product that fits perfectly to most of our use cases. That said, it can be made a little more budget-friendly.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Keerthi R - PeerSpot reviewer
DevOps Engineer at HTC Global Services (INDIA) Private
Real User
Good workflow management, service management, and proactive workflows
Pros and Cons
  • "Since I started using this product, I have been able to easily track everything as it mainly monitors, alerts, and looks after all the services - even across platform scheduling - which has helped me immensely."
  • "Except for the GUI, everything looks good."

What is our primary use case?

The primary use case would be for monitoring the servers along with alerts and logs. Earlier, I had to do a lot of work on this manually and it was very time-consuming. Since the ActiveBatch Workload Automation has been implemented,  everything is smooth.

Also, we use it for job scheduling and server maintenance. This has been good. More than anything, when managing workload balance and multiple platforms, this solution helps me to avoid switching across platforms and keeps an eye on them as the tool automatically takes care of it.

Apart from this, the integrations for APIs have been very helpful as well.

How has it helped my organization?

Implementing this solution has been a real improvement in the work we do. This tool helps reduce the manual workload, and operational skills have been reduced as well. Now, the focus is more on developmental and deployment work.

Also, since this work has a multiplatform tool for scheduling, the jobs across platforms have been easy to handle. This has reduced a lot of micro-managing on these apps, and the amount of manual work is also reduced.

Plus, since the scalability is also automated, the team has benefitted when growing.

What is most valuable?

I use this product for multi-purpose functions. Some of the best features are:

  • Workload processing
  • scalability
  • intelligent automation
  • administration console
  • workflow management
  • service management
  • proactive workflows
  • error alerts
  • service management
  • job scheduling
  • API integrations
  • integrations
  • multi-platform scheduling

Since I started using this product, I have been able to easily track everything as it mainly monitors, alerts, and looks after all the services - even across platform scheduling - which has helped me immensely.

What needs improvement?

The only issue I have is the price. It is a bit high compared to the other similar tools, yet the use case has been brilliant compared to others.

An additional feature would be the easy download of the data. I'd like to see that in this as a tool. 

Except for the GUI, everything looks good.

For how long have I used the solution?

I have been using this product for around nine months.

What do I think about the stability of the solution?

The solution is very stable and dependable.

What do I think about the scalability of the solution?

This is a good product. Since the scalability is automated, we do not have to wait on the alerts and manually increase the size.

How are customer service and support?

Technical support offers great service.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did use AWS and ServiceNow, and the switch is due to the fact that this has improved my time management very efficiently.

How was the initial setup?

The initial setup was not much of an issue.

What about the implementation team?

We did the implementation via an in-house team.

What was our ROI?

This solution is really worth the money.

What's my experience with pricing, setup cost, and licensing?

It is worth the money; go for it.

What other advice do I have?

We ask the company to please try to reduce the cost and provide it as a tool rather than a web interface. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager at a financial services firm with 501-1,000 employees
Real User
Useful prebuilt jobs, stable, and scalable
Pros and Cons
  • "One of the most valuable features of this solution is the versatility of the prebuilt jobs."
  • "Any product is going to have some room for improvement, no matter what. I see the company has already ventured into AWS and they're constantly trying to improve the managed file transfer which they have recently improvised. I think they bought a software called JSCAPE and they're trying to improve it, which is good. I am not sure if JSCAPE would be part of the base product but currently, you have to buy a separate license for it, which doesn't make sense. If it was Microsoft, ServiceNow, or integrating with other software vendors, I would understand but JSCAPE is now in-house and I'm not sure if they can justify having a separate license for JSCAPE. I would probably expect them to be packaging JSCAPE into the base product. They did switch over from a perpetual license model to a subscription model, which hurt the company a little bit. Nobody is offering the perpetual model anymore. As long as the transition is fair for both the companies, I think it should be fine and not burn us out."

What is our primary use case?

ActiveBatch Workload Automation is a standard scheduling tool that you have on the market. The ultimate goal is to run everything powered through ActiveBatch Workload Automation, but we are always constantly trying to move from our legacy processes, which always takes a lot of time and effort. However, all of the new processes we are focused on implementing through ActiveBatch Workload Automation.

What is most valuable?

One of the most valuable features of this solution is the versatility of the prebuilt jobs.

What needs improvement?

Any product is going to have some room for improvement, no matter what. I see the company has already ventured into AWS and they're constantly trying to improve the managed file transfer which they have recently improvised. I think they bought a software called JSCAPE and they're trying to improve it, which is good. 

I am not sure if JSCAPE would be part of the base product but currently, you have to buy a separate license for it, which doesn't make sense. If it was Microsoft, ServiceNow, or integrating with other software vendors, I would understand but JSCAPE is now in-house and I'm not sure if they can justify having a separate license for JSCAPE. I would probably expect them to be packaging JSCAPE into the base product. They did switch over from a perpetual license model to a subscription model, which hurt the company a little bit. Nobody is offering the perpetual model anymore. As long as the transition is fair for both the companies, I think it should be fine and not burn us out.

For how long have I used the solution?

I have been using ActiveBatch Workload Automation for a few years.

What do I think about the stability of the solution?

ActiveBatch Workload Automation is scalable.

What do I think about the scalability of the solution?

The scalability of the solution is good.

How are customer service and support?

The technical support was difficult if you wanted to escalate the issue, it takes a little bit longer to escalate. Their service model does not allow for everybody to be on the hotline all the time. I understand that, but unfortunately, with a production system, that's what it is. If there is a bug, you want that hotline as soon as possible, because we don't know the impact of it. If it can widespread, if there is an issue, or if it's contained within one or two jobs. Luckily this has not been the case. 

It's all same architecture and framework of which you built upon several things. If there's a problem with it, you want to know it way before it impacts the other jobs.

What's my experience with pricing, setup cost, and licensing?

I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Control-M.

What other advice do I have?

I rate ActiveBatch Workload Automation an eight out of ten.

I rated ActiveBatch Workload Automation high because the licensing model is way better than other solutions, such as Control-M or other companies that charge a lot more. I like their agentless model because most of the scheduling companies put in the rules saying, that for each server you touch, you need an agent. Otherwise, they cannot communicate, and will not work. This is a large advantage for ActiveBatch Workload Automation their Agent model is great.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Production Control Manager at a tech services company with 51-200 employees
Real User
Saves us a lot of money by not having to do the work manually
Pros and Cons
  • "ActiveBatch can automate predictable, repeatable processes very well. There is no real trick to what ActiveBatch does. ActiveBatch does exactly what you would expect a scheduling piece of software to do. It does it in a timely manner and does it with very little outside interference and fanfare. It runs when it is supposed to, and I don't have to jump through a bunch of hoops to double check it."
  • "The reporting needs improvement. There is a real need for the ability to generate audit reports on the fly. It needs to be a lot easier than what I can do right now. This is a major item for me."

What is our primary use case?

We provide parking enforcement support for cities around the USA. So, if you are a municipality, then you may have a contract with us. We would provide you with services that would range from parking enforcement to tollway enforcement. It really depends on the end user and what the community's business is.

All of our automation runs through ActiveBatch. We have probably close to 2,500 jobs running each day that provide support for different municipalities around the US. All of our clients' data comes to us via a scheduled set of file movements within the arrangement of ActiveBatch. At midnight, every night, we get every ticket that a municipality issued in the last 24 hours, then we put that into our database so the municipality can ensure that they get that money collected within a reasonable length of time for collection purposes.

Each community has its own set of required rules that have to be followed, e.g., what kind of delay can happen before you make sure you collect on the debt from the citizen for having had a parking violation to when the next time you are going to go out and try to double check if they have not paid their fines.

It is deployed via our own internal network connections. It is a locally-sourced platform for us. We don't have a lot of really complex job flows. It just isn't the nature of our business, because you can't really take municipalities data someplace else. However, our data is shared in a data center in Wisconsin and a data center in Indiana, thus our data is in both locations every day.

How has it helped my organization?

ActiveBatch supports 250 municipalities around the USA for parking enforcement. In addition to that, there are almost another 200 that we support. They just go out and find out who owned the vehicle that had the violation, whether it be a toll road violation or a parking violation. There are a lot of moving pieces which are supported by ActiveBatch every day.

What is most valuable?

The combination of time scheduled events to running the import of data into our in-house databases is always critical, and that happens every day. Critical individual pieces for us are timed events.

ActiveBatch can automate predictable, repeatable processes very well. There is no real trick to what ActiveBatch does. ActiveBatch does exactly what you would expect a scheduling piece of software to do. It does it in a timely manner and does it with very little outside interference and fanfare. It runs when it is supposed to, and I don't have to jump through a bunch of hoops to double check it.

What needs improvement?

The reporting needs improvement. There is a real need for the ability to generate audit reports on the fly. It needs to be a lot easier than what I can do right now. This is a major item for me.

We are starting to look at doing tablet and mobile device support. An easier interface to set that up would be nice. However, at the same time, part of that is my own firm's requirements. It is not easy internally to support signing up and configuring remote access, if anything, making that easier would definitely be a plus.

For how long have I used the solution?

We have been using ActiveBatch since 2012, and I have been part of the company since 2014. So, we have been using it for a reasonable length of time.

What do I think about the stability of the solution?

I find the solution very stable. 

What do I think about the scalability of the solution?

I run jobs across two domains, all US time zones, and I have not found an issue where I couldn't run a job across a specific time zone yet. So, I think it's pretty scalable. It does what I am looking for it to do every day, and I have not found an issue where I couldn't do something. I don't have to chase after anybody to help me figure out, "How do I make the software do X, Y, and Z?"

A team of four of us, including myself, configure and monitor the software. I can't tell you how big the IT team is that supports the agents, which is how ActiveBatch runs, but there are a number of folks in that position. As a firm, we are not very big in numbers, but we respond pretty quickly if there is a problem somewhere internally that needs to be looked at and something has to be jumped on.

I find ActiveBatch very user-friendly and responsive. We are a pretty small company, as far as numbers go, and if it couldn't support what we're doing, then I would find another solution.

How are customer service and technical support?

If I have issues with it, then Advanced Systems Concepts, Inc. (ASCI) has been very supportive with assisting us. They would jump in and help resolve the issue very quickly. They have been a joy to work with. I really haven't had any major issues with them. I have always walked away with, "Oh, here's the solution for the immediate problem." From my standpoint, that is always what I am looking for first, so I have been very happy.

Which solution did I use previously and why did I switch?

I have been involved in automated scheduling software since 1989. I find this to be the easiest product that I have ever used, especially compared to Robot Schedule and CA AutoSys as well as an in-house scheduling software that I had designed and developed at one time.

How was the initial setup?

I was not involved in the original setup.

What was our ROI?

We support an awful lot of clients. I look at what happens within our scheduler every morning for a review, and it is running 2,500 different workflows that probably have on average seven to eight job steps. On a normal day, I may have five that I have to worry about. If something went wrong, then I may have to rerun a job from earlier on, but that's it. There are not a lot of failures in the product.

We run an awfully lean group to accomplish all the work that we have to do. So, there is not a lot of extra time spent running a job. The job runs when it was designed to run, and that's pretty much every day. It does save us a lot of money, certainly more than doing it manually.

Which other solutions did I evaluate?

The decision for ActiveBatch was already in place when I joined the company, and there hasn't been any movement to go outside to some other solution.

What other advice do I have?

Jump in and really look at what you are looking at, i.e. don't be afraid to question the vendor, and say, "Can it do this? Can it do that?" So, when you make the decision to use the software, you have done your due diligence and this solution will work for you. I personally think far too many people jump into the decision to buy an automated software piece without really understanding what they are asking it to do. You really have to know, "What am I looking for this software to do for me?" If you don't do that, you are probably going to find yourself unhappy at some point in time, saying, "Well, this really isn't what I thought I was getting." Then, that will end up being your own fault: The more effort you put in ahead of time, the better off you're going to be. Know ahead of time, "What am I going after here that will work for me?"

I may not know when a client municipality is going to deliver a file to us. So, a lot of our jobs run as events, not by time. In other words, it may run at three o'clock tomorrow morning or may not run until five o'clock the next morning, because the municipality wasn't ready to send us the data yet. It is a combination of what we have scheduled, as opposed to what we react to when a file is delivered to us.

I would rate this solution as an eight and a half (out of 10).

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free ActiveBatch by Redwood Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free ActiveBatch by Redwood Report and get advice and tips from experienced pros sharing their opinions.