Acronis Cyber Protect Cloud Reviews

We use the solution to backup servers.

There are many features I like such as the ability to run favourite scans multiply times a day. If the solution finds any malware, for example, it will do the actions automatically. This limits the amount of action a user needs to do. 

It is amazing how many ways you can do the recovery, you can recover by image, ISO, and files.

You can create a new VM, via the cloud, using the same image backup and network settings, that is very easy to configure

The Business Continuity Plan is all in one and easy to use, unlike competitors that require you to know more detail going forward. It is much more user-friendly.

There could be some changes done to the action page to simplify it. For example, when you want to do any actions with VM there could be more informative on the actions being done. Currently, there are just icons with no description of what the option does. The last improvement I would like to see is more information on the stages you are currently on and continually as you go through the process. 

I have been using the solution for two months.

I am new to the solution but I did some testings and It was very smooth. The new dashboard I created was working fine. There were no problems with stability.

You can have hundreds of machines running no problems, the scalability is very good.

I called technical support once or twice, I did not speak to them very much but they responded right away.

Everything was straightforward in setting up the solution, it took approximately 10 minutes. With some of the other competitors, the process could take a week.

With the price, there is a certain limitation on terabytes but no limits on how many servers or how many services you can run.

I tested Uni-Trends and Acronis at the same time and I went with Acronis because it impressed me.

I would recommend this solution. It's easy and fast, you don't need to be on-premises you can use it from anywhere. You can backup whatever you want, anything from your mobile phone to your OneDrive. 

Based on my limited two months of experience with the product, the solution is perfect for me.

I rate Acronis Backup Cloud a ten out of ten.

I am a managed service provider and we provide this solution to small and medium-sized companies for backing up their data. 

The client will have local backup copies on their premises, and a backup copy of that in the cloud. At times, the clients will back up their data directly to the cloud from their end devices. The small companies prefer to do this without having a local installation of Acronis.

The most valuable features are the automated backup, and that you are able to manage all of your devices centrally. You are able to create a different account for the different clients so that everyone is backing up on the same server in their own environment.

I would like to have support for agentless backup, where you don't have to install an agent on the host.

I have been selling Acronis Backup Cloud for six months.

Scalability is good because there are no limits as to the number of agents you can have backing up data. Our clients are small and medium-sized companies with an average of 40 users.

Technical support is good. They are quite responsive and they are able to guide you when you have any technical issues.

Prior to Acronis, I used to use Cobian Backup. It had a final release several years ago.

Cobian did not have a lot of features. For example, it didn't have those related to cloud-based backups or knowledge of federated accounts.

The initial setup is not complex. I would say that it is quite easy and simple to do.

If you are setting up a cloud backup then the clients can be backing up their data within minutes, or perhaps within an hour. The speed at which the initial backup completes is dependent on the bandwidth that they have available, but in terms of getting it up and running, it can be done within an hour.

I would rate this solution an eight out of ten.

I use Acronis Backup as my disaster recovery solution.

The most valuable feature is disaster recovery.

The user interface is very good.

Technical support needs to be improved because they do not respond in a timely fashion.

I have been using Acronis Backup Cloud for about three years.

I have had no issues with respect to stability.

There was no problem with scalability. We have about 12 users and we plan to increase our usage in the future.

I am not satisfied with the technical support from Acronis. They do not respond in time.

The initial setup is straightforward.

I would rate this solution an eight out of ten.

We currently have 12 users of this solution in our company and hope to increase that in the near future. We are partners with Acronis and I'm a technical support engineer. 

I like the disaster recovery feature of this solution and the interface is great. 

Technical support could be improved, they're not very timely in their response. 

I've been using this solution for about two years. 

The stability of the solution is good. 

The scalability of the product is good. 

The initial setup is straightforward.

I highly recommend this product and would rate it an eight out of 10. 

This is the file and data backup solution that we use.

The most valuable features are its ease of use, the speed, and its got a reasonable amount of granular control. It also has another big advantage, which is built-in protection from ransomware.

I would like to see enhancements made to the security.

We have been using Acronis Backup Cloud for about six months.

This solution is very stable. It is a 24/7 application.

It is extremely simple to scale Acronis Backup Cloud.

We have been in contact with technical support and we are satisfied with it.

It is very easy to set up and only took a couple of minutes to deploy.

It was entirely self-setup.

There is a free trial available in order for people to evaluate it.

This is a solution that I recommend everybody try. Even if you are trying something else, they offered a free trial and it is worthwhile to see how easy, fast, and powerful this solution is.

I would rate this solution a ten out of ten.

In general, the solution is primarily used to externalize backups. Most customers don't want to take an active part in the maintenance or verifying of everything daily, so they revert the backup process to us and we use the solution to ensure it's happening regularly and properly.

The ease of implementation is the solution's most valuable feature. 

With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers.

To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away.

Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.

We have some bugs, but the solution is stable. Even if the support part of the solution is a weak point because I find that the support is not really reactive. We had some bugs, but on average, it is stable.

The solution is scalable but the pricing model is not good for my point of view. If we integrate the pricing part with the scalability capabilities, it is not really great for us. We are trying to figure out if this problem is due to the partner we are working with or something else.

Technical support isn't great. Out of five, I'd rate them at two.

Most of the time when we contact technical support, they take a long time to respond and give us an answer. Time is money. We cannot afford to wait so long when there's a problem. When there's a problem with backup, it means that we are at risk, and we need to sort it out rapidly. 

We previously used Veeam Cloud Connect. We still use it for some customers. The customer decides which solutions they choose to use and we, as integrators, implement it for them.

The initial setup is straightforward. It's very easy.

The amount of time deployment takes depends on how the architecture was designed previously. It depends on the studies, etc., which are supposed to be taken into consideration before the implementation. If everything has been sized and studied well, implementation, depending on the size of the existing infrastructure, could take from a few hours to many days. In summary, it really depends on the size of the company, the workload which should be taken into consideration, and how the study has been put in place before starting the implementation.

You only need one person for deployment and maintenance.

We handled the implementation ourselves.

The pricing depends on the customer. Most of the time, the first year is prepaid. After that year, some customers choose to switch to monthly billing, while others continue to pay yearly. There are extra costs as well, for example, for technical support.

I've been using the solution for two years. We're an integrator and we deploy the solution for our customers who typically use the cloud deployment model.

It would not be the first solution I would direct a customer to, but this solution has many impressing features.

In our market, technically the solution is good, but we also have to look at the ecosystem, the pricing policy, and such things. I would tell customers to watch out, to pay attention to the pricing model and prepare for it in their budget before moving to this solution. If this fits the customer's budget, they can go ahead. Technically, the solution will fit their needs. However, the way the solution prices on-premises versus cloud deployment models, if a customer wants both, they really need to pay attention to how the pricing will be calculated.

I'd rate the solution six out of ten. Technically, the product is good, but the pricing and technical support are not ideal.

As a managed IT services provider, we have a wide array of clients with very diverse backup needs. These clients range from small mom and pop shops to individual users to retailers to Fortune 500 companies. Each of these clients has a vastly different approach when it comes to backups.

We chose Acronis as our backup solution because of the diversity in the types of backups it can provide.

One of my favorite features of the Acronis backup product is the ability to replicate the backups. Backup data can be replicated to a second, third, or even fourth data source.

One of the areas where the product could be improved is its online cloud backup. I do appreciate the way the product is easy to navigate, however, sometimes I have difficulty managing the security permissions on my backups.

While using Acronis I have not encountered any issues with stability.

Acronis backup scales very well, and I use it in many different cases from single users to Fortune 500 companies.

The level of technical support is very good. I would give them a nine out of 10. 

Part of the reason we selected Acronis as our backup solution is their amazing support and installation. It is easy to deploy products anywhere in the world, across our wide variety of clients, and the support is right there for us if we need help with anything.

I have used other solutions, such as Norton Backup and Arcserve. Acronis is by far the most cost-effective.

The setup could not be easier. It installs without fail in 100 percent of my setups.

I advise my clients to seriously look at the cloud offering because the hardware to have a good onsite backup is still pricey.

I did not look at any other products.

I would suggest to anyone using this product to take advantage of the support and the advanced features such as replication of their backup set.

Basically running backup plans for servers (daily basis), workstations (managers) and Office 365 (inbox).

I am from Perú, and IT departments are not very advanced here. Basically, it is way better than whatever we are used to using, tapes, etc. 

I would say compression, which was about 95% on the databases. The fact that the agent, which is installed on the system, can do Quality of Service. Therefore, I do not need to touch my firewall, especially when it is managed by the provider and takes ages to do a single NAT. I would only imagine how long will it take for them to do a QoS rule.

The logs could be better. Logs through the website are just too simple and basic.

For you to actually see the full logs, you have to use additional tools or even contact support so they can pull them with own tools.

Probably the connectivity between the agent to the cloud console, because for some reason, sometimes I need to refresh.

No issues.

It is good. Basically, they can do the whole deployment, you just need to provide them remote access.

I personally have used corporate solutions, such as Dropbox, Veritas, and Veeam. Veeam is good as well.

The only complicated part was talking to my FortiGate provider to allow the ports.

I have been using pay as you go with Acronis, so the price is good.

I personally evaluated Dropbox, Veritas, and Veeam. Veeam is good as well.

Make sure to set the download for the right client. Acronis has multiples, especially for the SQL.