ABBYY Vantage Reviews

I work with document automation where we have to create settings to understand if all the documents are there to be processed or if there is something missing. I gather the data from these documents, making them available for any automation like UiPath.

I like that it has the capability of processing a high volume of documents with great accuracy, and also the possibility of creating layers with APIs and robotic process automation. We can use these layers to connect and create an automation for the data that are available from the paper source or document source.

They have a product called Mobile Web Capture that connects with ABBYY FlexiCapture and it is a separate feature. I think they should embed Mobile Web Capture as a standard feature.

I have been using ABBYY Flexi Capture for the past ten years.

ABBYY FlexiCapture is stable.

There is no other IDP solution able to scale as ABBYY FlexiCapture. They don't only have the OCR and the ability to contextualize it, but the ability to scale and process million of pages, I have not seen anything like it in the market.

When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional services. There are two parts to technical support. One is the professional service team where you are charged every time you try to reach them. And the other is the support. The support should be able to give the most basic information to the customers like simple scripts. They are not allowed to provide simple funciotnalities scripts. You have to contact the professional sales team. Many of these small problems can be solved quickly by technical support. 

Professional Services know everything you need about the tool.

Positive

Setup is easy. There are some specific jobs that need some scripts to call the functionalities of this solution. You do not have a map to follow how-to read some specific functionalities. But most of our processes, ninety-five percent of them, we were able to process and create from the tool itself, the user interface, and by adding some simple scripts.

You can trust ABBYY FlexiCapture. It is a smart solution and has many functionalities. I can recommend instead other low-cost and no-cost solutions. 

You can not compare ABBYY FlexiCapture with anything else on the market. On a scale of one to ten, I rate ABBYY FlexiCapture a ten.

The advantage of this tool is that it is a proven product. A lot of other products are quite new in the market.

Initially, it was good, but now, in terms of ease of implementation and accuracy, there are better competitors in the market. What we are seeing in some of the other tools isn't there in ABBYY. They have to improve it to include such features. Otherwise, it will be difficult for them to compete in the market.

There is more ease of implementation in new products. The time taken to extract the information is less in new products. We should be able to have a very light implementation. I have seen other products where you don't have to install anything, and everything works on the cloud as a service.

Similarly, there are difficulties with some of the documents, but there are some for which it works out. ABBYY should be definitely looking into that.

It has been more than three years.

Based on the implementation experience we have, it is scalable, and there is no doubt about it.

I don't have much experience with them. I only contacted their support team for something related to their training.

There is no doubt that it is a good tool, but you need to think about what is your goal and what you want to use it for in the long term. When we started, this was the only intelligent document-processing company available, but now, there are a number of players in the market. We came to know very recently that they have a higher success rate than this one. So, you have to evaluate according to your needs. 

I would rate it a six out of ten.

We are an implementor and we create solutions for our clients. One of the products that we use is ABBYY FlexiCapture.

We are currently implementing a use case for capturing bank statements. Using ABBYY FlexiCapture, we are working to capture the check statements with different fonts that include the value, payee name, and date of birth.

This product makes intelligent automatic documentation predictions, and for our use case and what we are targeting, the accuracy is 90%.

The most valuable feature is the accuracy of document extraction. If you compare it to other applications, such as IQ Bot, or products on AWS, FlexiCapture is much better.

The accuracy changes depending on the scenario so you need to test it before committing to this solution.

The is a stable product.

FlexiCapture is scalable. 

I would rate the technical support a nine out of ten.

I also use IQ Bot and UiPath. ABBYY is easier to use than these other products.

The initial setup is not difficult. The vendor provides technical documents to assist with deployment. It normally takes a few days to deploy but if there are a lot of configurations, for example with all of the network-related stuff, it takes more time.

For the deployment, between three and five people are enough. The maintenance can be handled by two people.

My advice for anybody who is considering this product is to start with a PoC. They need to see whether it's feasible and can handle the documents that they want to capture. Before entering into an agreement to purchase the product, try different samples and different scenarios because the accuracy is different.

I would rate this solution a ten out of ten.

We use it for document processing. We have PDF documents, and we need to extract tables from those documents. We use ABBYY FlexiCapture to extract tables.

We are able to extract tables from PDF files. Before ABBYY FlexiCapture, it was done manually. We had to manually input tables into our banking system. We could automate that with FlexiCapture. It is also integrated with RPA. So, FlexiCapture just extracts the information, and RPA takes that information and enters it into the banking system.

Its OCR Engine is very successful, and it is the leading OCR Engine. It also has NLP support. 

In FlexiLayout Studio, you can create your own variables. It works great for semi-structured documents.

Their tutorials are not enough. They can improve the tutorials and maybe add more examples in their tutorials. Currently, if you want to learn ABBYY technology, it is very difficult. There are just a few resources, such as YouTube channels and blogs. There are not many resources for learning ABBYY.

It would be great if they can make a community edition to use ABBYY. Currently, if you want to try ABBYY, you have to contact a salesperson and take a trial license, which is complicated. They should just give a community edition or a free edition with a few features.

Its licensing is very expensive and should be improved.

I have been using this solution since 2019.

We didn't encounter any crashing. It is stable, but it has some bugs. For example, the PDF quality is very good, and you can read the text easily, but sometimes, ABBYY FlexiCapture reads it incorrectly. It is not very frequent, but it can cause a problem for some of the documents.

For such bugs, we open tickets with ABBYY, and they try to solve the issue. If they are able to solve the issue, they send us the solution, and we apply that. Sometimes, they weren't able to solve it, so they took that ticket to their backlog, and after a new release, they notified us that they have solved a problem in the new release.

We don't have a problem with scalability. In the beginning, our volume of documents was small, but it has increased about 10 times. It works without any problems. If we want to increase its capacity, we put another machine, and it defines a processing station. So, we can increase its capacity easily.

Currently, I am the only one using it in my company. I do all the administration and create new templates. Its maintenance is also done by me.

We plan to increase its usage. At the moment, we are using ABBYY in just one project, but there are upcoming projects that require ABBYY.

Their tech support was successful. I would give them a nine or a 10 out of 10.

The deployment process was a little bit tricky for us. We didn't take professionals for the installation or deployment process. We learned how to deploy it from other sources such as YouTube or blogs, and we did it ourselves, but it took about a week to deploy. Now, if I want to deploy it, it will just take one or two days. At that time, we didn't have ABBYY expertise, so we learned how to do it and tried to deploy it. Three people were involved in its installation.

Its maintenance is done by me. It requires some manual effort. For example, for some templates, I do some updates, and there is some manual work. I go to document definitions and remove the other one. I then upload the new one and do some settings.

For an operational process, about 40 people were dedicated previously, but now, five people can do the same work by using ABBYY integrated with RPA. It is not just ABBYY; there is also the RPA part. ABBYY is used just for data extraction from PDF files.

Its price is a little bit high and can be lower. Its licensing is very expensive. I don't remember exactly, but for each page, it is about four or seven cents, which is too expensive.

Before using ABBYY, we considered many products. We considered Ephesoft and other document processing engines, but ABBYY was the most successful one. There may be other successful vendors, but they don't have very strong support in our region. ABBYY's support is very strong in our region. Other tools also do not provide on-prem installation. They are cloud-based, so we chose ABBYY.

Their sales team was great. They were very helpful, and their technology is great. 

If you are looking for an on-prem solution, ABBYY would be better, but if you are looking for a cloud solution, you can use other platforms. Google and Microsoft have great data extraction tools that are cloud-based.

I would rate ABBYY FlexiCapture an eight out of 10. Its licensing price is high, and there are no training materials that you can use easily. There should also be a trial or community version.

We are using this solution for bank transfer orders.

The most valuable features have been the rate of recognition and the structured documents.

The recognition intelligence could improve by having more details in the documents. There are limitations with the forms, templates, and manuscripts. 

In an upcoming release, it would be a benefit to have Arabic documentation.

I have been using this solution for one year.

We contracted the technical support and everything was fine with their support.

I have previously used UiPath and I would recommend it over ABBYY FlexiCapture. UiPath is easier to use, has both intelligence and robotic processes, supports many OCR platforms, and the documents are updated frequently by the company.

The setup of this solution was a medium level of difficulty. The difficulty level depends on the model, the quality of documents, and the process.

The price of this ABBYY FlexiCapture is a bit expensive and the price is based on how many documents have been captured. For example, one or two million captures.

I rate ABBYY FlexiCapture an eight out of ten.

We primarily use this product for data capture.

The most valuable feature is the ability to capture data from documents with different formats.

IT team don't need to maintain multiple systems.

If you are not used for training layout feature, a lot of effort is required in order to upgrade to the latest version.  FlexiCapture get the better training layout feature in deep learning and NLP.

We have been using FlexiCapture for three years.

FlexiCapture is a stable product.

Scalability has not been a problem. 

I would say that the technical support is average. 

This is the first data capture product that we have used.

The initial setup and preparing for our first capture was no so easy. The application used to create the database was not easy to use.

We are the in-house team.

For us, the price is reasonable for semi-structure and unstructured forms.

We did not evaluate other options before implementing FlexiCapture.

My advice for anybody who is considering this product is that if they have many different types of documents that need to be captured, then this is a good option.

I would rate this solution an eight out of ten.

Our primary use case is for invoicing. We use it for product licenses and reports about insurance policies and invoices.

It's a very useful and user-friendly product.

The stability is very good. 

We use around 100% of data and the success rate is 90%.

We have around fifty users using this solution. The users are mostly engineers and developers. 

The initial setup was straightforward. 

I would rate this solution an eight out of ten. Not a ten because sometimes some documents have handwritten data. If this improved, I would rate it a ten out of ten.

The product is user-friendly. I would recommend it. 

We are a solution provider and ABBEY FlexiCapture is one of the products that we implement for our clients. It is an OCR tool that we use as part of different automation solutions. 

It is flexible and easy to deploy into any environment, be it on-premises or in the cloud.

The handwriting recognition is very good, as it can recognize handwriting done with pen and paper with at least 70% accuracy.

The interface is very easy for a non-technical person to use. For example, the fields that have been correctly identified are color-coded green, whereas the exceptions are color-coded red. 

Our basic concern is that ABBYY does not allow you to use the product unless you are a trained professional. This has been a roadblock for some of our clients because they have been okay with the pricing, but because they are not an expert on ABBEY, they are not able to use it.

In the future, I would like to see integration with Google Sheets. That way, if somebody has data in another format then ABBEY can pull it out and work with it directly.

We have been using ABBYY FlexiCapture for more than two and a half years.

This is a pretty stable platform.

We have not found any issues with scalability.

The majority of our clients are small to medium-sized businesses with less than $500,000 USD annual revenue. We do have some enterprise-level clients that have a revenue of more than $1,000,000 USD per year.

The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is very supportive as well. We normally get a response within about six hours of creating a ticket.

It is very easy to set up. The deployment takes around 48 hours, end to end.

This is absolutely a solution that I would recommend. If you are having problems with handwritten text and the recognition of data then ABBYY is the place to go.

I would rate this solution a nine out of ten.