ABBYY Vantage Reviews

Our primary use for this solution is the automatic processing of invoices. We used the invoice module for capturing and processing the invoices.

We have this solution installed as if it were on-premises, but it is hosted on a virtual machine in the cloud.

The OCR is the best on the market. Even if you go for an open-source solution, it will never be as good as recognizing imagines as ABBYY. The is the main reason that we chose this product.

The automatic processing of invoices is not set up. We had to invent our own way of handling this. For example, if the invoice is not recognized successfully then it goes to a verification station for a person to verify whether everything is ok. But, there are no predefined solutions for this. They should have some basic types of different projects already in place, which would allow you to just take a template and customize it for your needs. We had to do all of this from scratch. It was a difficult job because ABBYY consultants are very expensive. You do not have any other consultants that really know the details, and then you have to figure that out all by yourself. It is tough. It's not just about having the product but having some examples on how to use it.

Thre is not much help available on Google or from ABBYY on how to use this solution, and it would be helpful if there were more examples available.

This solution should have better integration with RPA solutions such as Blue Prism.

Generally, this solution is stable. We have had production running for more than a year and a half, and it is fine. However, when we needed to migrate, it was not really stable.

We do not have any other environments for testing and development. We only have production, and it was a mistake that I wanted to migrate to a newer version than we had (from version 11 to version 12) because it broke my project. In retrospect, it should have been migrated in a test environment in order to ensure that it would work in production. After that, it could have been moved.

Since we did not have another environment, and it was broken, I needed to set up and fix it quickly. 

We only have one robot. It's going on and processing invoices every day.

We are now selling automation of invoicing to more of our clients.

Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have had very good experiences, but at the same time, one consultant we had really didn't help up too much and took up a lot of time. They have good ones and they have bad ones, but the price for all of them is the same. When you do not receive services for a very high price, it's disappointing.

The initial setup of this solution was difficult and complex because we needed to set up all of the rules. I needed to learn how to program inside of ABBYY. Without those clicks, our project would not work. At the same time, ABBYY sells you the license, but they do not tell you all of the pros and cons, or all of the obstacles that might come.

When we faced all of these obstacles without any help, it was really tough because we were right in the middle of the project. The solution was already sold to the customer, and we were left trying to set it up.

My advice to anybody who is considering this solution is to ask for case studies and examples in advance. Ask for real examples on how to set it up. One example might be for invoices, or for formulas that should be inside the product, and how to set them up quickly. We asked for automatic invoices and they said that they didn't do that yet.

We had to put a great deal of effort into this, and it took a lot of time and our money to invent our process together with ABBYY. If we would have had some examples then we would not have had to start from scratch.

I would rate this solution an eight out of ten.

It is used for reading the invoice and working between customer ERP to implement RPA service, the robotic process automation. We've read the data from MD.

The OTR (Optical Text Recognition) is the most valuable feature of this solution. 

There is an area of improvement. For example, when we read the data from the OCR,  the accuracy is not good.

In future releases, I would like to see Thailand English integration in this solution. There is not a lot of Thai language integration, which is pre-dominantly an issue in Thailand.

It's been in use for the past year. We use the latest version of the solution. 

I would rate the stability a six out of ten. 

It is pretty low in terms of scalability. I would rate the solution a two out of ten. 

In Thailand, we've had to be the technical support,  especially as resellers. So there's not really a lot of technical support available in the Thai language.

Neutral

The initial setup is of medium complexity. I would rate my experience with the initial setup a six out of ten, where one is difficult, and ten is easy.

We have deployed it both on-premises and on the cloud.  

Overall, I would rate the solution a five out of ten. Specifically in Thailand, ABBYY Vantage does not have proper Thai language integration. So, when you're trying to read or analyze data that implements Thai language, it proves quite problematic.

My client uses ABBYY Vantage for a banking and insurance account and usually processes invoices and banking documents in paper format.

The advantage for ABBYY Vantage is in the visual tools to parameterize and set documents. Those are the stronger features.

It's important to incorporate image detection for signatures or other handwriting elements in the document.

I have been using ABBYY Vantage for the last year.

I rate the stability an eight out of ten.

For standard documents without complex rules to apply, scaling is easy. But when we need to apply complex rules, we need the skills to do so.

My client is a high enterprise.

I rate the scalability a seven out of ten.

Initial setup is easy. There are existing templates for several kinds of documents.

For most documents, it takes a few weeks or so to deploy. Deployment time depends on the rules one must apply to the documental process rather than the document complexity.

I rate the pricing a five out of ten.

I recommend ABBYY Vantage and rate it ten out of ten.