We primarily use the solution for central administration and management of a lot of locations worldwide. That's the main task for this solution for our Central IT Team. Central logging and troubleshooting are 2nd level topics that are great to handle with the SmartDashboard and other tools.
We started in the past with base features and checked the NGFW features. Application Control gives us the option to permit applications and not just some IP address lists. Before we had so much manual work for dealing with firewall rules.
For some topics, we've given the Service Desk permissions and it's working great.