Zscaler Zero Trust Exchange Platform Reviews

We've so far recommended the solution in one or two engagements.

We work with customers who have various businesses like banking, finance, travel, et cetera, where we do a solution for them, a security solution for them. We are an IT service consultant company.

We generally use that product for the proxy setup, for URL dealing and blacklist blocking, and all that stuff. When the customer has a requirement where their workforce is very mobile or if they're on-premise and moving the workforce, we do recommend the Zscaler product.

There are also other cases. We extend other modules like CASB or another setup, where we say they can access the public cloud or send some data against the policy.

Scanning the internet traffic for any malware, et cetera, is quite useful. That is the primary use case. 

It is straightforward to set up.

The solution is stable.

It's scalable.

We would like to extend the SASE applications for Zscaler. We'd like to see more work in the area. In our understanding of it, SASE features are very helpful in extending to various other applications like CASB, DLP, et cetera, ensuring the network can be set up to be very agile. SASE adoption is a very prime focus for most customers due to its benefits.

We've dealt with the solution for a year and a half. 

For our use cases, we have found the solution to be reliable and stable. I haven't dealt with crashes or it freezing. There are no bugs or glitches. 

The solution is scalable. It's cloud-based, making it scalable and agile. It's great if companies are going through mergers and acquisitions. 

I've never reached out to technical support.

Before Zscaler, we used to use a lot of other products, however, when we were introduced to Zscaler we became confident it could meet the use cases. Due to its cloud features and cloud-based proxy, unless the customer has very specific use cases that don't include the cloud, it's one of the best products. 

The solution is straightforward to set up. There may be certain use cases where it may be more complex; however, largely, it is easy.

How long it takes to deploy depends on how the workforce is enabled and how they are deployed across, as well as whether they are in a single country or multiple countries. There are instances where we have deployed within a country within less than three months for a scale of 10,000 users.

We typically go for annual license payments.

I'm not a product seller. I'm a service seller. We are mainly a service integration team. We do recommend certain products. However, we don't sell products. I'm a consultant.

If it aligns with a client's needs, I would recommend this solution to others. 

I'd rate the solution ten out of ten.

We have found that Zscaler SASE is a good product and we use it as a proxy.

Zscaler SASE is probably the number one cloud-based proxy security solution. Just on name recognition alone, I would say that is the main value it is bringing right now.

The management of the product has to be clearly defined or they will conflict. Sometimes you have to add bypass rules allowing specific websites access for internal purposes or for it to completely bypass altogether.  Make sure that it is the same teams who are managing the firewalls and the product. They should all be on the same team. If you have two teams managing it separately, you are going to run into a lot of problems.

I have been using Zscaler SASE for the past three years.

It is very stable. I have never seen it go down, not once, but then again I do not manage that portion specifically.

Zscaler SASE looks to be scalable to me.  We have about seven hundred and fifty using it in the USA and two hundred in Europe.

We were using another product before switching over to Zscaler SASE because it is number one.

It is pretty straightforward and does not create any major challenges. You whitelist specific URLs to either be allowed or to be bypassed.

We do deployment in-house. It is just a click and that is it.

The pricing is expensive and on the higher end. Honestly, in my opinion, it is not worth the price. 

I would rate Zscaler SASE an eight out of ten.

We are using Zscaler Zero Trust Exchange for its Zscaler Internet Access service. It provides web security, DLP, data protection, prevention, and lots more features.

It has improved our organization’s working process and efficiency.

It has some good data security and WIP features, providing secure Internet access. We get seamless access with our agents and users. It has some fantastic hardware. They have AI-powered integration with in-built features for the scheduler. It provides security and is connected to manage the security level, which is good.

The solution needs to improve a lot of aspects.

I have been using Zscaler Zero Trust Exchange for more than one year.

I don’t contact the support, but my team usually does.

Previously, I used Citrix.

The initial setup was straightforward. It took almost three months to deploy, but it was smooth.

Overall, I rate the solution a nine out of ten. 

It’s a SaaS platform. It enables enterprise security and provides the advantage of SaaS applications while protecting our valuable digital assets from cyber threats.

The product provides a seamless user experience. It provides enhanced security, SSO login, and real-time visibility. Data protection is fine.

The product is not reliable. ZTNA must be improved. It is slow sometimes. It is unreliable. It’s lengthy to troubleshoot.

I have been using the solution for two years.

The tool is stable. There are no vulnerabilities. Everything works well. It provides real-time threat updates and monitoring.

The tool is scalable. Almost 60 to 70% of the people in my company are using the solution. Our entire network is on Zscaler.

Technical support is good. When we raise an incident, the team provides support immediately. Support depends on whether we have a normal license or a premium one.

We were using other platforms like McAfee before. We switched to Zscaler because we needed a solution that is easy to handle, deploy, and monitor. We needed real-time monitoring.

The solution provides ease of deployment. We do not require any physical appliance. We must have an understanding of the technology. There are two tunnels. We must know which tunnel is which tunnel will secure our network better.

The solution is deployed on the private cloud provider Zscaler Private Access and the public cloud provider Zscaler Internet Access. It is easy to deploy the tool on any cloud like AWS and Azure.

I recommend the product to others. The reliability and monitoring features must be improved. The traffic flow is slow sometimes. Overall, I rate the tool an eight out of ten.

We use the product to provide secure access to our customer's environment consisting of on-premise and on-cloud applications.

Zscaler Private Access simplifies the process of managing remote access. It doesn't require deploying and configuring physical appliances in various locations, similar to FortiGate.

The product's most valuable features are cloud-based services and secure internet access. We don't have to set up any physical appliances.

There could be more DLP-related features. Additionally, there needs to be flexibility for integrating ISP features.

We have been using Zscaler Private Access for a year as a partner.

It is a stable product with self-maintenance capabilities regarding hardware and software patches and policies.

It is a scalable product.

The technical support services are good and based on SLA.

Positive

The product is easy to integrate. It takes a week to deploy for 1000 users.

Zscaler Private Access provides a limited number of solutions compared to FortiGate and ForcePoint.

I rate the product a nine out of ten.

Zscaler is a cloud proxy that scans and provides security for traffic to cloud-based applications and resources.

Zscaler is location-independent. Even if you switch to another country, users will have the same security posture. For example, if you are in one country and travel to India tomorrow, you will still have the same security posture as the rest of your team. You will also be able to access all your resources over the Internet as a team, regardless of location. There is no dependency on local firewalls at the site. Everything is in the cloud, so you get security wherever you go.

Zscaler provides several security features, including encryption, URL filtering, application control, and credential theft protection. They are also updating their DLP capabilities.

The reports can be made easier. The solution takes time to fetch reports in the Database section. Otherwise, the reporting module itself is well-designed.

I have been using Zscaler SASE for two and a half years.

Zscaler is very stable. The customers use web services that cause issues over the internet.

Zscaler is highly scalable. Zscaler is a cloud-based service, so it takes care of all the data center and hardware infrastructure. Even if you only have one license, you will still have access to all of Zscaler's security features and performance capabilities. Around 2Lakh users are in Nestle, and all are using Zscaler.

We work with enterprise-level customers.

The customer support is good.

Positive

I have experience with Prisma Access. In terms of scalability and tech support, Zscaler is better. However, Prisma is better in other parameters because they have more experience in the firewall industry and are the leader in firewall technology. We at Nestle are forwarding most of our traffic to Zscaler for scalability. We are using Prisma for some essential functions.

The initial setup is easy. You have to plan very carefully how you are going to use Zscaler. Planning is critical, but implementation is achievable. You need to purchase cloud or host services and synchronize your user database to the rescheduler. Then, you just need to use the application to create a folder application on the system, and you are good to go.

Zscaler deployment time depends on the number of users and the policies to be deployed. A very simple setup can take around two to three weeks, while a very complex setup with multiple components can take months to implement.

We are the service providers of Nestle, which is a user of Zscaler. 

New functionality is always being added to Zscaler's products, but there are some features that we cannot have in the cloud-based platform. For example, Pulse QoS and VPN are still available as standalone products. However, Zscaler offers a variety of products that can meet these needs, such as ZIA, ZPA, and ZDA.

Maintaining Zscaler is easy. It has a well-designed admin portal and policy control. At least 20-30 people are required to manage the Zscaler product with a worldwide presence, depending on the setup. For example, Nestle requires 1-2 people to manage their Zscaler deployment.

I recommend the Zscaler solution. If I get an opportunity to use it in an environment where the users are mostly roaming users and the entire network stack is in the cloud, I will recommend they use Zscaler products. It's a great product.

Overall, I rate the solution a ten out of ten.

We use the product to control traffic and for user management purposes.

The product’s most valuable features are data discovery, activity control, and zero trust exchange.

There could be a feature to view the VPN tunnel activities in terms of configuration.

We have been using Zscaler Cloud DLP for a year and a half.

I rate the product’s stability a ten out of ten.

We manage accounts for around 2,000 to 3,000 Zscaler Cloud DLP users. It is a scalable product.

The technical support services are good.

Positive

The initial setup process is easy with a helpful GUI. It takes a second to complete the deployment.

I rate Zscaler Cloud DLP a ten out of ten. It is a good and easy-to-use product with efficient scalability.

There are many use cases, but primarily we have been utilizing it for cloud and web security purposes.

The solution offers a simplified network infrastructure and security functions, and it enables secure remote access for the users. 

Zscaler SASE provides a wide range of security features such as DIA, VPS, and VDS while maintaining a seamless performance.

We faced certain migration and implementation challenges in executing the tasks, so I would suggest improvement related to the stability of the solution. It would be beneficial to ensure a smooth transition with no to minimal interruption of the operation.

I have been working with Zscaler SASE for two years.

The solution's stability relies on highly stable internet connectivity, so the absence or disruption of it directly affects the operations. 
I would rate it a seven out of ten. 

There have been some issues regarding the migration and flexibility of this solution while performing the integration of the data. 
I would rate it a seven out of ten. 

We are fairly satisfied with the customer support that is provided by Zscaler SASE's team. They are equipped with expert technicians and whenever we had to open the ticket with them, the issue was solved professionally. The only difficulty is time management as they might take some time to resolve what you asked for. I rate it eight out of ten. 

Positive

The initial setup of Zscaler SASE's platform was efficient and user-friendly. I rate it eight out of ten. 

The implementation and deployment process took us a total of one and a half months.

Zscaler SASE is quite expensive compared to other solutions. The price is not fixed and it does not include all of the features, so my advice for organizations would be to evaluate their specific needs and budget to determine if this solution aligns with their requirements. I would rate it an eight out of ten. 

I would recommend this solution due to its exceptional user-friendly nature and comprehensive security capabilities. I rate it a seven out of ten.