When working on an application or solution, the main part is the functionality instead of the look and feel. You could customize the look and feel, but the normal public uses a higher user interface, a rich extra interface. Zoho Creator does not support that because the solution is used for its functionality based on your core businesses and core values, but they will launch that, and it is already available in CRM. Today, they are extending their feature set.

Though the pricing level is low compared to other products in the market, I suggest they allow portal users to pay for the solution based on their requirements. It is cheap, about $1.1, but it would be better to lower the number for those who just maintain the data instead of using Excel sheets because that will be much easier. Some don't have the budget for features like that cloud. This is a feature they have already provided free of cost for one user, but if someone wants ten or five users, a lower price would be better.

I would say that we are looking for a single portal for customers across all Zoho apps. That is something that is on the roadmap. We do that because we listen to notifications and roadmaps, including the newsletters that come our way. So right now, every single product has its own customer portal. We are looking for a single portal across all Zoho apps.

Zoho Creator has a lot of reporting capabilities. I would look to drill deep into it to ensure that those reporting capabilities are intuitive for neither a programmer nor an analyst. Because right now, what's happening, the integration with Zoho Analytics gives a very extensive base for the reports, but in Analytics, only an analyst prepares reports. So I would look into something in that area because Creator, as an application, collects data, and the data is only useful as far as the graph tools or the pivot table goes. As a non-programer can use the low-code knowledge of Creator to build an app, there should be no hassle in the method to generate reports and dashboards that gives meaning to the data.

Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls. 

If we have data in various tables and need to import it all at once, it can be challenging to import it all. There are multiple data modeling relationships, so it is difficult to import into raw data.

I'm currently collaborating with the Zoho Creator team to address some areas for enhancement. Specifically, there are certain lags behind with formula fields and data alignment when connecting with Zoho Analytics. Let say a use case related to currency fields. For example, I utilize Zoho Creator to maintain exchange rates for deals. However, Zoho Creator provides me with certain values, and upon validation through analytics, disparities become apparent. For instance, if the exchange rate is 0.46 and multiplied by a higher quantity, say 2000, the impact on the final order value is substantial.

So, the values aren't accurately fetching in Zoho Analytics, which poses a challenge for me currently.

The user interface and the user experience should be improved. We cannot customize the user interface.

Zoho Creator could benefit from improvement in regard to the user interface and user experience of the forms. The forms themselves could benefit from being made more interactive, with increased flexibility and customization options for both developers and users. This would allow for a more engaging experience when interacting with the forms and provide more opportunities for customization to meet individual needs and preferences.

The portal functionality allows administrators to provide limited access to specific users through the creation of a client portal, by assigning email addresses and providing a unique login link. This functionality is a valuable tool for providing secure access to sensitive information for clients, but there may be opportunities for further improvement in this aspect of Zoho Creator.

If a new version of Zoho Creator were to be released tomorrow and I had the opportunity to incorporate a feature that would make my life easier, I would suggest that they focus on improving the stability of forms, particularly when dealing with larger forms and multiple fees. This is because I have noticed that performance tends to slow down in these situations. Therefore, I believe that developers should prioritize making the platform more efficient.

There are a lot of areas of improvement. Then there are minor irritants. They still don't have a PDF conversion feature. It is not a standard Zoho Creator feature, and you must integrate with a third-party application to generate a PDF. That's something they could improve on. I'm not saying Zoho Creator can't create PDFs. It just isn't bug-free, with issues with page links and all that.

Just building more pre-built integrations so that you can pull data from the wider Zoho ecosystem as well as other systems into Creator would be quite useful. And I think close integration with Microsoft Suite would also help. 

It's very difficult for me to speak on the areas of the solution that need improvement since I am not the one who is going through the training. So, I have to speak with my team to know about the areas of the solution that need improvement. Zoho Creator's UX design needs to be improved. At the moment, if you want to make a good user interface, it is difficult to design an application that provides a better user experience or customer delight. Also, all the use cases and my understanding regarding the solution were primarily for the back-end support team only. Basically, it is not a customer-facing application that one can develop using Zoho Creator. It is more about the back-end support type of application or the one you want to use within your office for a smaller audience. So, I'm not sure whether one can develop some applications for an enterprise-level customer. I think that is an area where the solution can improve. Catalyst is also a platform Zoho provides, and combining both Zoho Creator and Catalyst can be great. So, it can be a lethal combination considering that someone wants to use it to build some application.

The layout of the form site needs some improvements because you can only create a basic layout and templates in the forms. They can change or add different layout templates for the prompts. It could be better.

The platform's technical support services need improvement. Most of the time, when we contact them regarding some error, they do not answer our queries. Sometimes, their solutions don't help us solve the problem.

Additionally, the platform has multiple support channels, including chat, email, and portal. But it is time-consuming to deal with them.

The UI must be improved. It is difficult to find things in Zoho. There needs to be some R&D. It is fine for a technical person, but non-technical people will find it difficult.

The product needs to improve stability and scalability. We faced issues with bugs. 

I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product. 

We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions. 

Sometimes technical support does not answer our queries.

Understanding the role hierarchy and permissions can be a bit tricky. Secondly, the licensing pattern needs to be more simplified.

They should allow for more UI customization. In fact, I don't think any of the low-code platforms allow that. If they added that, it would be a nice tool to explore and it would be adopted by many organizations as well.

When you're developing database-type applications, there is no way to see the actual database tables. They call them forms, and I don't like that. Zoho should also provide better user guides.