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it_user535362 - PeerSpot reviewer
IT Technician & Senior System Administrator at a tech company with 51-200 employees
Vendor
I can manage all accounts from the console. Premium features don't break when you perform OS updates.

What is most valuable?

I like that I can easily manage all accounts from the management console. This allows real time control of each account. With the CLI, I can also control and manage all server functions or any mailbox, for free.

Premium features, such as auto discovery and archiving, mobile management and HSM, make life much easier. Once implemented, they don't break when you perform OS updates.

How has it helped my organization?

When my clients moved from POP3 to IMAP and ActiveSync, they were able to port the complete mailbox. Additionally, Zimbra allows them to centrally manage and store all their emails.

What needs improvement?

The following areas could be improved:

  • Backup
  • Autodiscover
  • Antispam
  • Mobile

I think being able to purchase individual packages would be better than having all the features included in one big package.

For how long have I used the solution?

I’ve been using Zimbra for more than 4 years.

Buyer's Guide
Zimbra Collaboration
May 2025
Learn what your peers think about Zimbra Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,162 professionals have used our research since 2012.

What do I think about the stability of the solution?

We had a couple of issues with stability, but nothing that I couldn't work around or fix myself. Zimbra is a powerful product, but since VMware bought it, changes and bug fixes have been very slow in coming.

How are customer service and support?

The main format for technical support is forum-based with tickets. This is not appropriate for big enterprises.

Which solution did I use previously and why did I switch?

I have used Microsoft Exchange and PostFix. The main reason for switching to a Zimbra deployment is the cost in time.

How was the initial setup?

The first time I performed a setup it was harder than expected. I only had basic Linux skills and Zimbra installation wasn't as straightforward as it is now.

As I mentioned before regarding free products, we expect the end user to figure out how to make it work. When we pay, then we can complain.

What other advice do I have?

I recommend Zimbra for small and medium-sized businesses. Even larger enterprises could benefit from it. If they have a good system administrator and are willing to learn, they could reduce costs and improve performance, while increasing productivity as well.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
System Administrator at a media company with 51-200 employees
Vendor
Easy to manage. The calendar is a useful organizational tool.

What is most valuable?

Most valuable to us is the fact that it's open source, so it's possible to do a lot of customization. Zimbrais easy to manage.

How has it helped my organization?

The calendar is a quite useful organizational tool. We also created a lot of accounts for special needs, since we can have as many as we want.

What needs improvement?

There are some bugs we found that could be fixed. Also, there was a chat tool which was really useful, but was discontinued.

For how long have I used the solution?

We’ve used Zimbra for 4 years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

Regarding scalability, from a user point-of-view, gmail is more convenient with all the other tools, such as Google Docs, Google Drive, etc.

Which solution did I use previously and why did I switch?

We did not use any other solutions.

How was the initial setup?

To complete the initial setup, you need to adjust the spam filter, setup DKIM, etc. Also, it’s Linux-based, so you need to be familiar with that environment.

What's my experience with pricing, setup cost, and licensing?

The free version is good enough for a small to medium size company.

Which other solutions did I evaluate?

We evaluated Gmail before going with Zimbra.

What other advice do I have?

If you don’t have a technical person to manage the project, you may want to use a different solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zimbra Collaboration
May 2025
Learn what your peers think about Zimbra Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,162 professionals have used our research since 2012.
PeerSpot user
Lecturer at a tech services company with 501-1,000 employees
Consultant
In the Mail tab, I can scan and open messages simultaneously.

What is most valuable?

Email in Zimbra:

The email application allows users to activate the Zimlets "request read receipt". For me, it's a brand new and useful support for email services, which I have not yet experienced elsewhere.

Besides, the interface is very convenient for busy people while scanning the incoming messages/emails and at the same time opening them (3 specific columns/areas of the main "Mail" tab).

Despite sticking with Gmail for over a decade in terms of business, Zimbra have impressed me with some other aspects as well... If the time comes, I would prefer Zimbra to my current solution.

Zimbra mail reminds me of Hotmail, which I did employ in the past. And comparing it to other email free services like Yahoo, Gmail, etc., Zimbra is still on the way to getting in touch with a wider audience, such as: employers, employees, educators, officers, etc., because it has been a symbol of the open-source community and such a powerful resource for students and educators to explore further, as well as to contribute. 

Calendar, tasks in Zimbra:

Different than other applications I have been using for these functions, namely: calendar, tasks, document, etc. Zimbra simply saves time, as these are attached to the main interface by a tab instead of a link to a different page. So, it's recommended for businessmen, especially.

What needs improvement?

Server deployment and the GUI for emails should be better.

For how long have I used the solution?

I have used it for a few months.

What other advice do I have?

From the server side: the installation/deployment should be more user-friendly.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user1128 - PeerSpot reviewer
Infrastructure Expert at a tech company with 51-200 employees
Real User
Complete end user communication solution by VMware zimbra collaboration suite.

Valuable Features:

The Zimbra Collaboration Server has many pros that are useful in a business. It has a centralized web based interface for managing the server console. A user can easily use it as a web based & app base on their desktop, laptop, i-phone and smart phone. An inside user console user can send mail, chat, video call, and voice call with other people. You are able to create a centralized address book on a server so that anyone can import and export contacts on their account. Sync facilities make it easier for all your device data updates. Additionally, you can set your G-mail, yahoo, and Hotmail accounts to import their addresses as well. Anti-spam, antivirus, and directory services can integrate with the server. Like LDAP, and Active Directory… you can design polices with the help of a class of service (CoS) for end user features like quota and storage. The search over internet facility is also included with the latest version of Zimbra.

Room for Improvement:

There can be difficulties resolving problems on the server side when problems arise. Before installation, you have to resolve all dependencies, otherwise it is very difficult to setup the server.

Other Advice:

VMware Zimbra is an enterprise-class E-mail, calendar, and collaboration solution, built for the both public and private clouds. With a redesigned browser-based interface, Zimbra offers the most innovative messaging experience available today, connecting end users to the information and activity in their personal clouds.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user2652 - PeerSpot reviewer
it_user2652Project Manager at a non-tech company with 10,001+ employees
Top 20Vendor

Could you please guide me whether Zimbra is open source or do we need to purchase its license from VMWare?

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reviewer1681530 - PeerSpot reviewer
Manager Infrastructure at a tech services company with 501-1,000 employees
MSP
Integrates well, informative documentation, but configuration could be easier
Pros and Cons
  • "Zimbra Collaboration has integrated a lot of their party tools and they have good documentation available."
  • "The solution could improve by making it easier to use."

What is our primary use case?

Zimbra Collaboration can be used as an email server.

What is most valuable?

Zimbra Collaboration has integrated a lot of their party tools and they have good documentation available.

What needs improvement?

The solution could improve by making it easier to use.

For how long have I used the solution?

I have been using Zimbra Collaboration for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. However, all the mailbox details are stored in MySQL or MongoDB. If it is an enterprise-level configuration, then we need to plan for the high availability. This is another challenge in Zimbra. If those things were fixed, then it will be really a good solution.

How are customer service and support?

Zimbra Collaboration has online support communities that are very good at providing detailed information.

Which solution did I use previously and why did I switch?

I have used Microsoft Exchange.

How was the initial setup?

The installation is not difficult. However, initially, management will be difficult but once you have used it for a while you will not find any challenges.

What other advice do I have?

I rate  Zimbra Collaborationseven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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