Infrastructure Expert at a pharma/biotech company with 501-1,000 employees
Real User
Has a simple process to protect or migrate a virtual workload.
Pros and Cons
  • "It enables protection of a virtual workload to be done by the app, whether single or multi-tiered, with a boot time scheduler. It is pretty awesome."
  • "Zerto is solid. However, they are working on a cloud workload protection and protecting virtual workloads to more than one site."

What is most valuable?

There are many valuable features. However, the one that sticks out the most is the simplicity of the process to protect or migrate a virtual workload.

It enables protection of a virtual workload to be done by the app, whether single or multi-tiered, with a boot time scheduler. It is pretty awesome.

How has it helped my organization?

Zerto has changed how we think about protecting virtual workloads. It has enabled us to think about real time protection with full replication that provides checkpoints every few seconds and enables quick (< 10min) recovery times.

What needs improvement?

Zerto is solid. However, they are working on a cloud workload protection and protecting virtual workloads to more than one site. This is good stuff.

For how long have I used the solution?

We have been using the product for more than two years.

Buyer's Guide
Zerto
March 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,077 professionals have used our research since 2012.

What do I think about the stability of the solution?

Zerto is stable and works as expected.

What do I think about the scalability of the solution?

Zerto scales as you scale your virtual environments. It simply and quickly protects virtual workloads.

How are customer service and support?

Zerto’s support is good. They are quick to contact you back and get working on any issue. This is hard to get from other vendors.

Which solution did I use previously and why did I switch?

I have been performing DR/migrations/replication for over 15 years. I changed during a bake-off of different products based on:

  • Speed to setup and run
  • Low to no dependencies
  • Simple to use (easy to operationalize)

Zerto simply is the tool for protecting any virtual workload. I have set up and protected:

  • DBs (DB2, SQL, Oracle)
  • Many apps (Wintel and Linux)
  • Virtual appliances.

It is extremely simple to set up and use.

How was the initial setup?

The Zerto setup was straightforward. It is one of the simplest tools I have ever deployed to protect virtual workloads. It works hand in hand with VMware features such as DRS/HA, so there is no issue when your workload moves around.

What's my experience with pricing, setup cost, and licensing?

Zerto’s licensing model has changed a bit over the last year and they are in alignment with others. It is pretty simple and more economical.

Which other solutions did I evaluate?

We evaluated PlateSpin, Recover Point/Recover Point 4 VMs, VMW SRM, Veeam, and VMW converter.

What other advice do I have?

Put it in place as it will become your default tool for VM protection and replication, hands down!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cloud Specialist at a tech services company with 51-200 employees
Real User
Easy to set up, good disaster recovery capabilities, helpful and responsive support
Pros and Cons
  • "Zerto provides our customers with the ability to continue work, even if something happens to their office or data center."
  • "The monitoring and alerting functionality need to be improved."

What is our primary use case?

I am a cloud provider and I use Zerto to provide disaster recovery solutions for my clients.

Recently, we had an issue where one of our customers using Oracle Server experienced corruption in a database. The customer doesn't know when the issue started, so we used Zerto. We started to do a real-live failover for the machine, and we were able to determine the timestamp for the start of the issue. Prior to this, Oracle engineers tried for four hours to fix the database but did not have any luck in doing so. Ultimately, we were able to save the customer's data by using Zerto.

A few of my customers are using file-level restore but the majority of them are using the replication features for disaster recovery.

How has it helped my organization?

Zerto offers features for long-term data retention; however, we don't use them. The longest time that we back up data for is 30 days. At this time, I don't have any request for this from my customs, although in the future, if we have a customer that asks for it then we can provide it.

Zerto provides our customers with the ability to continue work, even if something happens to their office or data center.

We have a customer with an on-premises data center that replicates the environment to our cloud. One day, this customer had a water pipe burst in his data center. The entire data center was flooded and everything stopped working. We did a live failover and from that point, he could continue working but it was running from the data center in our cloud, instead. Zerto definitely saved us time in this data recovery situation.

It took the customer between four and five days to return everything back to normal onsite. During that time, he spoke with us at 9:00 AM on the first day, and after an hour, his company resumed work with our help. This reduced his downtime to one hour from approximately five days.

Performing a failback using Zerto is pretty much the same in terms of how long it takes, and how many people we require. The customer decides when to do the fallback; for example, it can be done during the night. We replicate the data at their chosen time and it avoids issues for them because they don't operate during those hours.

In a situation like a burst water pipe or a database becoming corrupt, Zerto doesn't help to reduce the number of staff involved. The reason is that when something affects the company, management, including the CEO, has to be involved. They do not deal specifically with operating Zerto but rather, they wait for things to develop. The good part is that they know that with Zerto, they have a solution, and they don't need to figure out what to do.

In terms of the number of people it takes to recover data in cases like this, there is typically one person from our company involved, and one person from our customer's company.

My customers save money using Zerto and our facilities, rather than a physical data center because they do not have to do any maintenance on the backup equipment. It is also much easier to pay one company that will do everything for them.

Using Zerto makes it easier for my clients, giving them time to work on other things. The main reason is that they don't have to maintain or upgrade their environment. Not having to implement new recovery solutions as their needs change, saves them time.

What is most valuable?

The most valuable feature is the ability to do disaster recovery.

Zerto is very user-friendly and engineer-friendly, as well. When we need to create a new Virtual Protection Group (VPG) for replication, then it is done with just a few clicks of the mouse. We can see all of the environments and we don't need to install agents on the customer's VMs.

The live failover feature is very helpful.

With regards to providing continuous data protection, it's great. Most of the time, it's about five seconds for replication.

What needs improvement?

The monitoring and alerting functionality need to be improved. Ideally, the monitoring would include the option for more filters. For example, it would be helpful if we could filter by company name, as well as other attributes.

For how long have I used the solution?

I have been using Zerto for almost three years.

What do I think about the stability of the solution?

Zerto is a pretty stable product. We have had issues from time to time over two years, but usually, it is stable. When we have trouble then we contact their excellent technical staff.

What do I think about the scalability of the solution?

I have quite a lot of customers that are using Zerto for disaster recovery and it is simple to scale. Our intention is to increase our usage by bringing on more customers that will replicate from their on-premises environment to the cloud.

In my company, there are five or six people who work doing the backup and recovery operations. On the client's side, they normally have one or two people that are in charge of maintaining the data center.

The size of your environment will depend on how many VMs you need to replicate. For example, if you are replicating 100 VMS then you can use a small environment. However, if you are replicating 1,000 or more VMS then you will need a stronger and larger environment, with more storage and more memory.

How are customer service and technical support?

The technical staff is excellent and we contact them whenever we need something.

We had a customer that replicated his VM and for some reason, when we tried to do a failover test, the VM came back with an error saying that the network card was disconnected. We spoke with the Zerto technical staff and they actually implemented an ad-hoc fix for our environment. In the next Zerto version update, they released it for all their customers.

The technical support is definitely responsive and they explain everything.

Which solution did I use previously and why did I switch?

I began using Zerto version 6.5 and am now using version 8. We did not use a different solution for disaster recovery beforehand.

We use Veeam for backup tasks. We looked at Veeam CDP to compare with Zerto, and Zerto is definitely better. It is more user-friendly, agentless, and the technical support is better.

How was the initial setup?

The initial setup is straightforward and pretty easy to complete. It takes about an hour to deploy. During the process, you set up the Zerto server to see the whole environment. You then install VRAs on all of the hosts. In general, the management server is pretty user-friendly.

The implementation strategy changes depending on the customer. We did have a few customers that required a more extensive setup because one had an IPsec connection, and a few of them were using point-to-point connections. That's the only strategy. But with Zerto, they need to decide which VMs they want to replicate, and then we create it based on that. First, we will want to replicate the DC, the domain controllers, and then we will want the infrastructure servers, and then the database servers, and the last one is the application.

During setup, one person from our company normally works with one person from our customer's side. Only a single person is required for maintenance.

What's my experience with pricing, setup cost, and licensing?

My impression is that Zerto is more expensive than other solutions, although I don't have exact numbers.

Which other solutions did I evaluate?

We evaluated CloudEndure and we also had Double-Take, but neither of these solutions worked well. These solutions were based on agents, which affected the customers' server performance.

In terms of usage, Zerto is a different level of experience when compared to other products. It is easier to set up and use.

With other solutions, we need to install software on the customer's server and then reboot, whereas, with Zerto, we don't need to do these things. In fact, there is no downtime on the customer's side. Depending on the customer's environment, post-installation downtime may have been as little as one minute, or more than an hour.

In situations where downtime is expected, and there is an important application like a database running, these periods need to be scheduled. Normally, downtime will be scheduled at night, after business hours. Although there may not be a disruption in work, it is an extra effort that needs to be put into the other products.

What other advice do I have?

Looking ahead, I have seen that the next version of Zerto will support Salesforce replication. This could be something that is useful for my customers.

The biggest lesson that I have learned from user Zerto is that every organization should have a disaster recovery plan. My advice for anybody who is considering this product is to calculate how much it will cost in the event of downtime or a disaster, and then compare it to the cost of Zerto. Once this is done, people will opt for a disaster recovery solution.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Zerto
March 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,077 professionals have used our research since 2012.
IT Professional at a manufacturing company with 201-500 employees
Real User
Real-time replication of data is a vast improvement in scheduled daily backups
Pros and Cons
  • "The real-time replication of data is the most valuable feature. It is a vast improvement in scheduled daily backups. Real-time data is streamed to the offsite data center, which allows us to restore our mission-critical applications up to 10 seconds from when the last changes were made in our system. If we enter a sales order or enter any kind of information in our ERP application it is replicated within 10 seconds to the offsite location."
  • "Compared to other products, I would praise the intuitiveness of the product. But I think that can always be improved. The intuitiveness of the graphical user interface, while it is very solid and I don't have issues navigating it. I would say that it can always be improved."

What is our primary use case?

We use Zerto for disaster recovery data replication from our headquarters to an offsite data center at another location.

It has replaced all of my legacy backup solutions.

What is most valuable?

The real-time replication of data is the most valuable feature. It is a vast improvement in scheduled daily backups. Real-time data is streamed to the offsite data center, which allows us to restore our mission-critical applications up to 10 seconds from when the last changes were made in our system. If we enter a sales order or enter any kind of information in our ERP application it is replicated within 10 seconds to the offsite location. So if we were to have a disaster, it takes about five seconds right now if I look at it. If we were to have a disaster, we would not only have current data, but we'd also be up and running within hours at our offsite data center, rather than days if we had a tape backup solution.

We have begun using it for longterm retention. We also replicate our file server. Our file server has archive or historical data that we have to restore occasionally. And restoring from long term retention is applicable to those types of scenarios, versus the streaming of the data, the real-time data. The longterm retention allows us to restore from further back in time. Real-time is more for recent changes to the data, and the longterm retention is for if we have to restore from further back.

It provides continuous data protection. It has been extremely effective. I've done failover testing, and the data is accurate and current. It works.

In terms of ease of use, Zerto is very intuitive. The graphical user interface of the application, both for monitoring VPG replication, longterm retention success, the configuration of VPG for longterm retention, and the analytics feature is intuitive and allows you to essentially analyze any changes to your environment. All of that requires some training but is not incredibly complex. It's presented in a very easy to use format. 

Zerto dramatically decreases the amount of time it takes to do a failover. I can essentially do it all by myself and I'm one person, I don't really need help. It allows me to restore our environment fully in a matter of seconds, literally. I can do that on my own from my desk very easily and with no outside help. 

What needs improvement?

Compared to other products, I would praise the intuitiveness of the product. But I think that can always be improved. The intuitiveness of the graphical user interface, while it is very solid and I don't have issues navigating it. I would say that it can always be improved.

For how long have I used the solution?

I have been using Zerto for around three years. 

What do I think about the stability of the solution?

The stability is very solid. It just runs. It has not crashed or had issues. So long as you stay on top of the versions of the application and you have it installed on reliable hardware, you're going to be just fine.

What do I think about the scalability of the solution?

It can scale into the cloud. I know it has that capability, but I have not done that yet.

It's essentially myself and I have one junior person that uses the application, but it's mostly myself.

It's used for all of our mission-critical servers. Not every single one of our servers, but probably about a third of our total servers.

I do not have plans to increase usage. 

How are customer service and technical support?

The tech support is top-notch. I have an engineer who I work with on a regular basis that communicates with me anytime there is an issue. He has worked side by side with me on any issues, questions, and implementations that I have wanted to accomplish. They by far go above and beyond more than any of my other vendors and I have quite a few so that says a lot about them.

Which solution did I use previously and why did I switch?

We previously used Asigra. We switched because of the cost, limitations, and complexity.

When we decided to go with Zerto, it was imperative that it provided both backup and DR in one platform. Granted, we didn't take advantage of it for a while but that's entirely my own fault. It was very important to have that functionality.

How was the initial setup?

It was initially set up by a third party. But since then, I've had to re-set it up and it was pretty easy. It wasn't very complicated. It was quick. There were instructions that we followed pretty closely and there were no issues, so it was straightforward. There were a handful of steps, but nothing overly complex. The deployment took around 30 to 45 minutes. 

What was our ROI?

We haven't had a need to use it in an actual live disaster scenario, but we have that capability, which we did not before. But if we had to use it, it would save us a tremendous amount of money. Tremendous.

What's my experience with pricing, setup cost, and licensing?

There are no costs in addition to the standard licensing fees. 

Which other solutions did I evaluate?

We also evaluated Veeam.

What other advice do I have?

It has not saved us time in data recovery situation due to ransomware just because we thankfully haven't had any issues. I've done some testing and in those types of situations, it would be greatly beneficial. But I have not had any of those situations currently.

At this time it has not helped to reduce downtime in any situation.

We don't have it replicated in the cloud at this time so it has not saved use money by enabling us to do DR in the cloud, rather than in a physical data center.

I would recommend Zerto to anybody considering it. 

My advice would be to make sure that after implementing the product, go through and accomplish the training labs so you know how to use a product really well, develop a disaster recovery plan in the event that you should need to use the product, and work closely with your Zerto engineer to ensure that the implementation fits your business needs.

The biggest lesson I have learned is how valuable real-time replication of data can be in the event of a disaster and how valuable that functionality is in the event of a disaster. It has the potential to save the company many days' worth of lost business.

If I could rate it an 11 (out of 10), I would. But we'll go with 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Head of IT at TWM Solicitors LLP
Real User
Top 20
Helpful mobile monitoring app compliments the powerful DR testing capability
Pros and Cons
  • "The ability to fully test your entire environment without actually performing a failover is invaluable."
  • "There needs to be more flexibility in the licensing."

What is our primary use case?

Real-time replication for our Disaster Recovery site, which is currently hosted in another on-premise site but will shortly be moving to a Data Center in the Cloud.

I have also used this solution to do point-in-time restores of Exchange mailbox items and to check updates from Microsoft.

How has it helped my organization?

This solution has given us the confidence to know that our complex systems are being backed up off-site in real-time and are testable on demand. This gives me a real sense of ease when speaking to Management about our resilience, and being able to demonstrate it includes everyone in the processes to confirm that.

What is most valuable?

The ability to fully test your entire environment without actually performing a failover is invaluable.

I really appreciate the Mobile app that allows me to monitor, at any time of the day or night, whether the replications are up and running.

Creating Virtual Protection Groups allows us to treat business services as one.

What needs improvement?

There needs to be more flexibility in the licensing. I've mentioned to Zerto Management that I find the licensing at twenty-five VMs to be very restricting to an SME business, and could there be some flexibility here? Businesses like ours constantly change their IT due to the flexibility of Virtualisation and it would be great to get Zerto on board with that same flexibility.

For how long have I used the solution?

We have been using this solution for four years.

What do I think about the stability of the solution?

It has been very stable and gives me minimal problems, especially when compared to other parts of the business network.

What do I think about the scalability of the solution?

I would imagine that the product would not have an upper limit due to its architecture. It seems to cope easily with our own environment of approximately forty VMs.

How are customer service and technical support?

The person I worked with was very friendly and had excellent knowledge of the product and understood the wider implications of the installation.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup of this solution is very straightforward. The installation and configuration are incredibly easy for someone who is reasonably familiar with IT Management.

What about the implementation team?

We implemented this solution in-house.

What was our ROI?

We do not consider an ROI analysis to be relevant in this area.

What's my experience with pricing, setup cost, and licensing?

While we find the twenty-five VM license somewhat inflexible, the actual setup costs are minimal as the product is so easy to install.

Which other solutions did I evaluate?

Before choosing this solution we extensively tested the built-in functionality of our EMC VNX SANs but they didn't function to an acceptable standard so we looked to third parties.

After researching the market thoroughly we decided that this was the one to go for.

What other advice do I have?

I'd strongly suggest carrying out a proof of concept if you're looking at this part of your IT solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Systems Administrator at a insurance company with 201-500 employees
Real User
Is easy to configure and offers simplicity in the replication of VMs
Pros and Cons
  • "The orchestration and automation of the DR and how it replicates the VMs and then picks them up in the DR site have been most valuable."
  • "This solution could be improved if it met all the requirements that we look for including supporting multiple operating systems. We would prefer to use one solution for DR and backup."

What is our primary use case?

Our primary use case for Zerto is disaster recovery.

How has it helped my organization?

It's very simple to use and configure.

What is most valuable?

The orchestration and automation of the DR and how it replicates the VMs and then picks them up in the DR site have been most valuable.

What needs improvement?

This solution could be improved if it met all the requirements that we look for including supporting multiple operating systems. We would prefer to use one solution for DR and backup.

For how long have I used the solution?

We have been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution. We haven't experienced any issues.

What do I think about the scalability of the solution?

We have a small environment so it may not be applicable to comment on scalability. What I can say is we took two of the largest virtual machines in our environment, created a VPG for them, set up the seeding and replication and Zerto easily supported this. If there was going to be any concern, we would've seen it with these two VMs. So far it looks good.

How are customer service and support?

The customer support for this solution is okay. I have only opened up one support case. We were looking for someone to assist us right away. It was a Severity 2 case, with Severity 1 being the highest. They sent me an email but couldn't help me the same day. I was hoping that I could speak with them the same day to get some support.

I would rate them a six out of ten. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously tried Veeam's replication tool and it didn't work out too well. That's why we decided to go to Zerto. Zerto is much easier to set up and offers a faster speed of recovery.

How was the initial setup?

The initial setup was straightforward. How the VPGs are configured and adding the VMs is simple and pretty intuitive. It took under an hour to set up. 

What about the implementation team?

The setup was completed by myself and a colleague.

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is reasonable. 

What other advice do I have?

I would advise others to take extra time before jumping into the setup, to consider the grouping of the VPGs and what makes the most sense for their business. It was important for our business to take that extra time to make sure that we got that right. 

I would rate this solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Hosting Services Engineer at a legal firm with 1,001-5,000 employees
Real User
Helped to reduce downtime drastically by 80%
Pros and Cons
  • "The replication feature and DR functionality are most valuable. Zerto has many options when a new server is being provisioned."
  • "This solution could be improved by including some sort of compression or de-duplication for the same type of files."

What is our primary use case?

We use this solution for replication from our primary data center to the secondary data center.

What is most valuable?

The replication feature and DR functionality are most valuable. Zerto has many options when a new server is provisioned. If the application team would like to use a replication process, DR process, or RPO, Zerto can facilitate this within 15 to 20 minutes.

What needs improvement?

This solution could be improved by including some sort of compression or de-duplication for the same type of files.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the scalability of the solution?

It can be scalable depending on the licenses which can be quite expensive. 

Which solution did I use previously and why did I switch?

We previously used SRM. SRM is as not as good at Zerto. That's the reason we bought the licensed product as opposed to the free product. I'm hoping that Zerto will be used in the future in our company for data replication purposes like SQL data.

How was the initial setup?

The initial setup was very easy. I followed the documentation to set it up myself. The person completing the setup needs to understand the storage layer and the network layer for the backup. Without this understanding, It may be extremely confusing.

When you apply Zerto to your environment, you need to understand your networking settings, storage settings, and your capacity planning. Setting up Zerto took us 15 minutes. 

What was our ROI?

We recently bought more licenses and are exploiting the benefits of Zerto so I would say we are seeing a return on investment. 

What other advice do I have?

Zerto helped to reduce downtime drastically by 80%. I would advise others to complete a full evaluation process to ensure they get the most out of it.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Network Security Engineer at a energy/utilities company
Real User
Top 20
File recovery tool offering reliable recovery of data in the case of ransomware attacks
Pros and Cons
  • "Zerto gives us peace of mind knowing that if we were attacked by ransomware, we would be able to recover data from the time before the ransomware to get us back to being fully functional."
  • "The backup end of this solution could be improved. We tried using it as a full backup solution and it took way too long to complete at least one backup."

What is our primary use case?

We started off using this solution for disaster recovery and DR testing but then it morphed into more of a file recovery tool. We can usually get closer to a point in time recovery using Zerto versus the nightly backups that we do.

How has it helped my organization?

Zerto gives us peace of mind knowing that if we were attacked by ransomware, we would be able to recover data from the time before the ransomware to get us back to being fully functional. Zerto helped to reduce our company's disaster recovery testing model to where we can do it all within a day. We normally pick a time around lunchtime on a set day for the different groups to test with and it is completed by the time lunch is over. 

It definitely does make life easier when you're in a situation where you have to have all hands on deck as it doesn't require you to have as many people to bring everything back up.

What is most valuable?

The file recovery functionality is definitely the most valuable as well as the amount of time it takes to recover a VM. The different snapshots it makes are great, especially when we try to schedule DR testing with our business unit. The less time that we have to spin up the environment, the better the whole testing process will go.

One common use case I'll get is when someone says, "I deleted," or, "I've changed a file." I can ask them, "What time did you do it?" If they tell me a specific time, for example, 1:15 PM, I can pull that file at 1:14 PM and recover the data.

What needs improvement?

The backup end of this solution could be improved. We tried using it as a full backup solution and it took way too long to complete at least one backup. We tried it once and didn't try again. I'm not sure if they've improved that since then but we actually went in a different direction for backups.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

We haven't had to scale much as we're a small business. If we were to grow, it would be a couple of servers at a time so I can't really speak to the scalability of it. We have 400 servers total and only use Zerto with what we consider mission critical.

How are customer service and support?

The customer support is excellent. When you call with an issue, they answer almost immediately. The guys are really knowledgeable.

I would rate their support a ten out of ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We started off with Site Recovery Manager. We did not like the process and once we tried Zerto, we saw how easy it was. That's been the solution until recently as we've added a second data center in which we use now Pure Storage with VMware. They do active clustering and we can use a simple vMotion to move from one site to another versus the way we used to do it before completing a migration with Zerto. 

We still keep using Zerto because we know Zerto works. Zerto is a lot faster especially compared to what we used to do with Site Recovery Manager.

How was the initial setup?

The initial setup is straightforward. I just followed the documentation online and it was set up in a day.

What about the implementation team?

I completed the setup myself. There may have been a help check afterwards once we got the first test recovery group setup. 

What was our ROI?

Based on the fact that we can rely on Zerto for recovery if anything were to happen and the confidence that our management has in this product, it's definitely worth the money. 

What's my experience with pricing, setup cost, and licensing?

We paid a big investment upfront with renewal fees each year. This is another reason why it's easier for us to keep this product as well as have another solution, because we've already paid the money upfront.

What other advice do I have?

When evaluating Zerto, I would advise others to try to think of any potential scenario to test with and use it to prove whether it does or doesn't work.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Systems Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
Gives us more granularity, but not at the expense of complexity
Pros and Cons
  • "The most important features are the simplicity of recovery and the wider capabilities and feature sets than VMware SRM has."
  • "I haven't been a super big fan of the support area. The support could really be better in terms of responsiveness. I've had some issues that took two or three days to get resolved. Once I got to the right person, they were resolved quickly, but it took a while to get to that person."

What is our primary use case?

We use it for disaster recovery, by replicating to our DR data center.

How has it helped my organization?

It has simplified our disaster recovery plan. With VMware SRM it was a little bit more complex. Zerto adds more granularity, but not at the expense of complexity.

What is most valuable?

The most important features are the 

  • simplicity of recovery 
  • wider capabilities and feature sets than SRM has.

For how long have I used the solution?

I have been using Zerto for about three years.

What do I think about the stability of the solution?

We've been using it since version 7. Since then, it's gotten better and better. We've had some bad experiences with DR tests where everything went sideways and we had to restore a bunch of VPGs or recreate them. It seems like those situations are happening less and less as the product develops.

What do I think about the scalability of the solution?

We have 1,200 seats and we have about 1,000 VMs that are replicated. So far, scalability hasn't really been an issue. We haven't run into a problem scaling it out.

How are customer service and support?

I haven't been a super big fan of the support area. The support could really be better in terms of responsiveness. I've had some issues that took two or three days to get resolved. Once I got to the right person, they were resolved quickly, but it took a while to get to that person.

On a scale of one to 10, today I would rate their support at about a seven. If you had asked me two years ago, I would have rated it at three.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were an SRM customer and moved to Zerto. We had issues with SRM and I think we had some issues with Zerto initially. We've had it for three years and we've gone through several revisions. With every revision, it seems to get better. They keep adding feature sets.

SRM and Zerto are really the primary competitors. We like the fact that Zerto does VM-based replication instead of having to involve storage-based replication. You can just point to an instance of it and say, "Replicate to this DR data center," whereas SRM is a little bit more complex in that context.

The speed of recovery between Zerto and SRM is similar. With the later versions of Zerto, the recovery speed has become a little bit faster.

How was the initial setup?

It's very straightforward to set up. You just install the software and point it at your vCenter. There are not really a lot of overly complex parts to the installation. It installs relatively easily and quickly.

What about the implementation team?

We did it ourselves.

What was our ROI?

We haven't seen ROI because we've not ever had to recover anything. But in an instance where we would have to recover from a disaster, we would definitely see ROI. It's like paying for insurance. You don't really see any value in it until you need it.

What's my experience with pricing, setup cost, and licensing?

The licensing is a little bit steep, but there is some value that you do get for it as well.

What other advice do I have?

In our usage, Zerto has not helped to reduce downtime or the number of staff involved in a data recovery situation. It also hasn't reduced our DR testing. We do a DR test regularly and that is about the same as it was.

I don't have any advice, but I would absolutely recommend it. The simplicity of how they have laid out the VPG structure, and being able to separate those out into groups, as opposed to SRM where you're replicating everything, seems like it's really well designed.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
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Updated: March 2024
Buyer's Guide
Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.