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Owner at BeaconOne
Real User
Provides good scalability, but its technical support services could be better
Pros and Cons
  • "The solution was stable."
  • "It should have integration with multiple third-party platforms."

What is our primary use case?

I used the solution as a communication tool for announcements and sending alerts within the organization.

What is most valuable?

The solution has the best feature for alerting purposes.

What needs improvement?

Whenever HR sent notifications to different communities using the solution, I would receive multiple alerts. Its notifications can get too noisy at times. It would fill up the entire inbox. Later, when I used to turn it off, I would get an email asking if I received the alerts. This particular area could be improved.

For how long have I used the solution?

I have used Yammer for around five years.

Buyer's Guide
Yammer
May 2025
Learn what your peers think about Yammer. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution was stable. When I was using it, I did not notice any issues.

What do I think about the scalability of the solution?

We had 25,000 employees globally. So, it was scalable.

How are customer service and support?

The solution's technical support services are complex in terms of documentation.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I was much more involved in numerous Slack channels and Discord channels than Yammer. I used Slack channels, primarily integrating with multiple industries and customer communities within and outside the organization. It is more flexible than Yammer. At the same time, Slack and Discord have a much higher adoption rate regarding group creation and community discussions.

How was the initial setup?

The solution's initial setup is straightforward. Although, its complexity depends on whether one uses the web version or the application. It is part of our internal credentials. So, it's connected to our accounts. We can add and join different communities using it.

What other advice do I have?

I use the solution primarily for alerting purposes. It doesn't have multiple integrations similar to Slack and Discord. It requires more widespread adoption across third-party platforms.

I rate it a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Lamin Drammeh - PeerSpot reviewer
Information Technology Operations Engineer at BBC
Real User
Top 20
It comes with unified communication, making inter-departmental communication effortless
Pros and Cons
  • "Yammer is useful since it is a product you can easily integrate into our system since Microsoft supports it."
  • "If you are using other applications that are tough to integrate into the environment, that can cause limitations."

What is our primary use case?

We use Yammer to do chats where we provide feedback, and other staff can respond.

What is most valuable?

Yammer is useful since it is a product you can easily integrate into your system since Microsoft supports it. Because of unified communication, you can have all your applications in one environment.

What needs improvement?

If you are using other applications that are tough to integrate into the environment, that can cause limitations.

For how long have I used the solution?

I have been using Yammer for three years.

How was the initial setup?

The setup is straightforward.

What other advice do I have?

I recommend Yammer since it is a good solution. I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Yammer
May 2025
Learn what your peers think about Yammer. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Michela Bruna - PeerSpot reviewer
Ux designer & content strategist at Eni gas e luce
Real User
Top 5Leaderboard
Easy to create communities and share documents within an organization
Pros and Cons
  • "The product's initial setup phase was straightforward."
  • "Yammer's UX and UI are areas with certain shortcomings where improvements are required"

What is most valuable?

With Yammer, it is easy to create communities, and it is also easy to use. Yammer also makes it easy to find and have an overview of every community that is opened and created on the platform. In my company, the solution's adoption rate is not so high yet because we started to use it last year.

What needs improvement?

Yammer's UX and UI are areas with certain shortcomings where improvements are required. Yammer's UX and UI should be made more user-friendly and organized.

For improvements in the area of stability, the solution requires improving its UI and UX while ensuring better integration with other tools, like Microsoft Teams. Sometimes, there seems to be some overlapping of features in the solution, especially in the area related to the creation of a repository, because of which one may not be able to identify when using Teams and Yammer, making it in the area which is unclear owing to a lack of best practices.

For how long have I used the solution?

I have been using Yammer for a year. I use the solution's latest version. I am a user of the solution.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven out of ten.

What do I think about the scalability of the solution?

Though I am one of the major users of the solution in my company, it is accessible to everyone in the organization, but I don't know how many people use it.

Which solution did I use previously and why did I switch?

Previously, in my company, we used to use Workplace from Meta or Facebook. Switching to Yammer from Workplace was not my decision.

How was the initial setup?

The product's initial setup phase was straightforward.

What's my experience with pricing, setup cost, and licensing?

There is a need to make yearly payments towards the licensing costs of the solution.

What other advice do I have?

My recommendation to others to use the product or not depends on whether it is the only tool that they would use or if they have any other tools that they use in their environment. It is important to keep in mind why Yammer or any other tools are used to share documents or updates because otherwise, there is a risk if you split your work between different tools, as it can be difficult to collect everything and get a complete overview of a project. I think that you need to define the goal for what you need for the platform.

With Yammer, it is easy to get in touch with colleagues in other countries because it serves as an open-community tool on which you can see posts shared from everywhere. Yammer helps its users to get in touch and know other people from other countries. It is also easier to communicate with colleagues even if you don't have any projects in common or if you don't know some people in other countries.

I rate the overall tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Andy Blomley - PeerSpot reviewer
Technical Director UK at TP-Link
Real User
Top 20
A social networking service for internal communication with good support team
Pros and Cons
  • "Yammer shows the post’s actions, comments, and how people react. We can quickly see what's going on."
  • "The interface is clunky and could be improved."

What is our primary use case?

We use this solution mainly for the distribution of product descriptions, etc. I've always been in the technical realm, so my role has been promoting within my organization. Yammer is a very good way to interact with a large number of similarly-minded individuals. I've added a large number of solution teams and SE teams to my Yammer network. 

This allows me to communicate in mass but also have the ability to comment, go through that, and interact with these people very quickly. I've used Yammer in the last two companies I've worked for.

What is most valuable?

Yammer shows the post’s actions, comments, and how people react. We can quickly see what's going on. 

We use a lot of voting features where we can put star ratings on things. We use this information to guide product development and related initiatives, utilizing the collected ideas and accomplished tasks as a foundation. It works very well enough. 

What needs improvement?

There is room for improvement in the interface. The interface is clunky and could be improved.

For how long have I used the solution?

I have been using Yammer for two to three years.

What do I think about the stability of the solution?

The solution is stable so far because it hasn’t collapsed yet. So, that's a good sign. 

What do I think about the scalability of the solution?

The solution worked well for some large companies I have worked for, with no problems. So, it is a scalable solution. 

How are customer service and support?

One of my team members did, and they were happy with the support. They were reasonably good.

How was the initial setup?

 

What about the implementation team?

I have my fantastic team to support me on some of the tasks. I have a technical team that supports me in these things. I have four people and one of them sits down and handles all the admin work for me.

What's my experience with pricing, setup cost, and licensing?


What other advice do I have?

Yammer is a great tool. It works exceptionally well. If you want to work with a large number of people within your own organization, it works really well. It's simple to use, and it's absolutely brilliant.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cory Bergstrom - PeerSpot reviewer
Security and Infrastructure Engineer at a consultancy with 201-500 employees
Real User
Top 10
The product is easy to use and enables efficient communication, but permissions are a little bit over-complicated
Pros and Cons
  • "The posting features are valuable."
  • "The permissions are a little bit over-complicated."

What is our primary use case?

We use the product for communications within the company. It's like our internal LinkedIn.

How has it helped my organization?

The product helps us know what is going on in other departments.

What is most valuable?

The posting features are valuable. We do not use it for much else.

What needs improvement?

The solution should provide a Windows application. The permissions are a little bit over-complicated.

For how long have I used the solution?

My organization has been using the solution since last year.

What do I think about the stability of the solution?

I haven’t had any issues with the solution. It had gone down when Azure went down a month ago, but I didn’t notice.

What do I think about the scalability of the solution?

The solution integrates with Microsoft really well. It is easily scalable. The tool is being used company-wide. We have around 550 employees. A recent post was seen by 402 people.

Which solution did I use previously and why did I switch?

I used SharePoint before using Yammer.

How was the initial setup?

The initial setup is pretty straightforward. It involves creating companies and communities. We can give escalated permissions to different communities.

What about the implementation team?

It probably took a week to deploy the tool fully. The deployment was done in-house. A person in my department and I deployed the solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is not bad. It was not a big add-on. Price was not a deciding factor in buying the solution.

What other advice do I have?

If someone wants an easy way to communicate changes, promotions, and news in general, it's a good product. You can post pictures of events people go to, a big job that got completed, anniversaries, and things like that. It doesn't really get easier. It works just like any other social media platform. Overall, I rate the product a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Muhammad Imran Ali Jan - PeerSpot reviewer
Senior Executive IT Infrastructure at Wateen Telecom (pvt.)
Real User
Top 5
The solution should provide some built-in templates, but its integration with all the services of Office 365 is good
Pros and Cons
  • "The most valuable feature of Yammer is its integration with all the services of Office 365."
  • "Microsoft should work on templating and provide some built-in templates so that the changes can automatically roll out to all the configured communities."

What is most valuable?

The most valuable feature of Yammer is its integration with all the services of Office 365.

What needs improvement?

Microsoft should work on templating and provide some built-in templates so that the changes can automatically roll out to all the configured communities.

For how long have I used the solution?

We have been using Yammer for four months.

What do I think about the stability of the solution?

Yammer is a very stable product. I rate Yammer ten out of ten for stability.

What do I think about the scalability of the solution?

More than 3,000 users are using Yammer in our organization.

I rate Yammer a nine out of ten for scalability.

How are customer service and support?

Yammer's technical support is very good. The import bulk email option of the Yammer community was not working for us. So I raised a ticket, and their customer support team provided a solution within two days.

How was the initial setup?

The initial setup of Yammer is very, very easy.

What about the implementation team?

Yammer's deployment is very easy. As we get the license and standard access, we define our incoming and outgoing connectors to our existing cloud. It takes a maximum of one day to configure the solution with our on-premises Exchange or Active Directory with Azure AD Connect.

What's my experience with pricing, setup cost, and licensing?

Compared to other products like Amazon, Yammer's pricing is fine.

What other advice do I have?

The solution is deployed on-cloud in our organization.

Overall, I rate Yammer a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2230392 - PeerSpot reviewer
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
Real User
Top 5
Mostly used to broadcast team ideas, updates, and achievements, but it has very limited features
Pros and Cons
  • "Yammer brings in the most relevant posts to the users."
  • "Yammer has very limited features."

What is our primary use case?

Yammer is mostly used to broadcast team ideas, updates, and achievements that can be shared amongst each other. We used the solution mainly for team updates and news. It is like an internal media where people can share their achievements.

What is most valuable?

Yammer keeps communication very clean, without any clutter. If you compare it with LinkedIn, LinkedIn shows you posts that are not relevant. Yammer brings in the most relevant posts to the users.

What needs improvement?

Yammer has very limited features.

For how long have I used the solution?

I have been using Yammer for four to five years.

What do I think about the stability of the solution?

Yammer is a stable solution.

What do I think about the scalability of the solution?

Yammer is a scalable product for a large organization.

What about the implementation team?

A large team is not required for Yammer's deployment. Two to three people should be sufficient for the solution's deployment.

What other advice do I have?

Since Yammer is internal to the organization, the posts are all relevant to the organization.

Yammer's maintenance depends on how large the content is. For a small organization, just one person should be sufficient for the solution's maintenance.

The solution is deployed on-cloud in our organization.

Yammer is not an essential tool unless the marketing division feels it's nice for the organization.

Overall, I rate Yammer a six or seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2236047 - PeerSpot reviewer
Consultant at a consultancy with 201-500 employees
Consultant
A scalable tool beneficial for making overall communication within an organization easy
Pros and Cons
  • "It was a stable solution...It was a highly scalable solution considering it was used in a very big company."
  • "I faced some issues with Yammer's mobile app when I shifted from Android to iPhone, and it got a little bit tricky to use it on an iPhone, which took away some of my time."

What is our primary use case?

I used Yammer for crowdsourcing and group discussions. If we want to volunteer ourselves to be a part of certain groups that the company wants to discuss with, for, let's say, some volunteering activities or to share some complaints.

How has it helped my organization?

The benefits I experienced using Yammer stemmed from the ease of communication since everyone in the company used to get notifications. The overall communication within the organization was easy with Yammer. The group creations and such related stuff were easy to maneuver and use.

What needs improvement?

There is not much to choose from when it comes to the verification part of Yammer, especially if the clear instruction documentation is clear. If the instruction document is unclear it could be an issue. Fortunately, the technical team in our company was very clear on the instructions on how to use the tool. Even if we had an issue, it was only once when it came to the authentication part, but Yammer was very prompt in resolving the issues related to authentication and the mobile app. There wasn't much of an issue for me with Yammer.

In Yammer, mobile app onboarding has certain shortcomings and can be improved. I faced some issues with Yammer's mobile app when I shifted from Android to iPhone, and it got a little bit tricky to use it on an iPhone, which took away some of my time. The aforementioned area can be improved. Though the resolution for the issue related to the tool took some time, it got resolved.

For how long have I used the solution?

I have experience with Yammer. I used Yammer six months ago.

What do I think about the stability of the solution?

It was a stable solution.

What do I think about the scalability of the solution?

It was a highly scalable solution considering it was used in a very big company.

More than 10,000 users were there for Yammer in my previous company.

Which solution did I use previously and why did I switch?

I previously worked with BambooHR. There was one more tool that I worked with, but I can't recall its name.

I prefer Yammer over BambooHR. Yammer has a much better interface than BambooHR, making it easy for me to do certain searches easily. With Yammer, it's much easier when it comes to doing a task, group creations, and group discussions.

How was the initial setup?

The company did the initial setup, so I didn't have an issue accessing the tool.

The solution is deployed on the cloud.

What other advice do I have?

There wasn't any maintenance required for Yammer from my end.

To those planning to use Yammer, I can say that it is fun to work with because it's easy to maneuver while being quite understandable for a layman who hasn't used any enterprise applications. It's quite easy to understand, considering that it provides indications to users on where to go and where to find something.

There are some features that I don't recall but feel could be improved.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user