Yammer Reviews

Integration into SharePoint is a valuable feature as it provides better exposure and access to users.

It allows users in different teams to interact in real time.

There needs to be access to a channel, without the need to sign-in.

Right now, if you are a Yammer channel owner, then you can ‘invite’ people to join it. That invitation would require the other person to accept the invitation and ‘login’ to Yammer. By logging into the Office 365 Portal, you are not automatically logged into Yammer. Yammer is currently run as a separate portal experience instead of a blended service, i.e., in the use case of ‘channels’.

If I embed my Yammer channel into a SharePoint Web Part and you are not logged into Yammer, your will see a block on the screen that says ‘login’.

I have used this solution for a year.

There were no stability issues.

There were no scalability issues.

The technical support was good.

The setup was straightforward.

It is a part of the enterprise licensing.

• Test with users
• Know your use case
• Get management support for use case

The idea crowdsourcing features are valuable because they show the business benefit of this social tool.

It drives incremental improvement through idea sharing.

It needs more support for third-party apps. Since third-party apps can increase the actual functionality of Yammer, they are very useful. However, when it comes to integration and setup of these apps, it could be easier.

I have used Yammer for nine months.

I have not encountered stability issues.

Onboarding was an issue, but we found a solution which helped us.

Technical support is good. They have a very good customer success program where they handhold you through rollout and any needed technical support.

We didn’t use a previous solution.

We evaluated Facebook at Work, but it wasn’t for us.

Find a core purpose for it so employees know why they are using it.

Knowledge sharing between co-workers is a valuable feature. It helps develop a knowledge-sharing culture. It encourages working together and smooths out work relationships.

In my previous organization, we used Yammer to share what we were working on, be it big or small projects. This brought about innovative ideas from co-workers. This often completely changed the way we work on a project.

The integration with other Office 365 products can be improved to create a smooth interaction with Outlook. The users and their email addresses should be the same across all platforms, as they are owned by one company.

I have used this solution for six years.

No stability issues were experienced. However, it was a steep change from the old days where we had a lot of unstable versions. That made it difficult for us, i.e., the enablers that needed to lobby the staff so that they would change the traditional way of working.

We had some scalability issues. The main challenge was to bring the top management on board. For Yammer to be successful in your organization, you will need buy-in from management.

Management always asks about the added-value, impact, and the results. This is very difficult to measure unless the solution has already been implemented.

The Yammer staff is very quick to help. There is an external network for anyone to join. It is set up for users to ask questions and get help. The level is very professional and quick.

We used our own intranet for collaboration and engagement which was less-functional and buggy at times to fix.

The setup was very straightforward. You can just join by using your company's email address. All your profile information is imported to Yammer and vice versa.

My organization invested a significant amount of money in the Office 365 package. Yammer is a must, if you plan to work on improving the internal communication and collaboration among your staff.

We did not evaluate other options, as it came in the package with Office 365.

You will need a strategy on how to bring people on board. For example, you can use short trainings/webinars to explain the importance of the tool and how to do the basics. Before all of that, the management has to believe in it and agree to use it.

I did not really find many valuable features. It was a tool to develop communities wherein we could carry out some good discussions within defined groups.

Otherwise, it was meant to act as more of a social media communication tool. It never achieved good adoption globally. Most of the functionality lay dormant for most of my tenure there.

It was reasonably good at creating online communities of interest. There were some super users who enjoyed having that space to share details of various projects. However, it was mostly slow, clunky, and frustrating to use.

The user experience could be improved. It needs more speed and interaction to drive its utility when streaming videos or performing uploads.

I used this solution at Kantar, the market research arm of WPP, for three and a half years.

There were no stability issues other than the generally slow speed of the tool.

There were no scalability issues.

I never used technical support.

I did not use a previous solution. I think that Facebook's Workplace or StaffConnect would have done the job in a more engaging and user-friendly manner. They would have driven more interaction between staff members.

The initial setup was pretty simple using a cloud-based interface. Administrator privileges were determined to manage, add, delete, and to do some monitoring.

Initially, Kantar was able to negotiate an incredible rate of £0.73 per user/per month prior to their acquisition by Microsoft. The price then escalated to £3.00 per user/ per month!!

We evaluated Jive. Based on the difference in price, we decided not to proceed.

Research the market. There are more interesting products out there that have better UX and are more interactive and engaging.

• Enables internal communication between different countries and locations.
• Provides easy access and low hierarchy: Everyone is able to comment, ask questions, share knowledge, and get to know colleagues.

• Has brought leaders closer to people: Leaders can share video messages which are more engaging than just faceless email messages.
• People are encouraged to comment on these messages or ask questions
• Leaders/managers can respond back

They need to somehow enable better document sharing features. They need to provide joint drafting of documents.

In regards to the document sharing and modifying feature, currently it does not entirely work together with the mobile devices.

If the documents are saved in OneDrive, then the connection to Yammer is not very easy to use.

I have used this solution for a little over three years.

There were no stability issues.

At first, we did encounter some scalability issues on some mobile devices.

I would give the technical support a rating of 6/10.

It takes a long time before getting a reply. Sometimes there are language barriers in terms of poor English or when no Finnish speakers are available.

We did not have any other tool before this one.

The setup was very easy. It helped a lot that I participated in the Yammer Community Manager training that was organized by Blue Meteorite.

It is good to know that Yammer is now included in the Microsoft Office 365 subscription without any extra fee.

We looked at the WhatsApp business version, but it was not sufficient. Later, we also looked into Slack. However, we still haven't decided whether we should change or not.

You should exchange experiences with other companies who have implemented this solution. You might also participate in the Yammer Community Manager training as well. However, the exact way to launch Yammer depends on the needs of the organization.

You can post content in the “All Company Group” in a more casual way. Members consider the content as "for your information", rather than some serious information that must be read.

It is very easy to create a group/community, but searching for a specific group that is relevant to my interest is quite hard. This is because we do not set any particular policies to describe the "interests" or "objectives" of that group.

It will be better for the vendor to set certain guidelines as to how to create a group name and to provide this information to the other users.

I have used this product for about six months.

We did encounter some stability issues, but they were mainly due to our own system's stability.

I did not encounter any scalability issues.

I would give the technical support a rating of 3/10.

The setup was extremely complex. However, that was because we had heavily customized the project.

We used the trial version before we purchased the Yammer enterprise version. As the feature-set between these two versions is very different, we could not import the contents from the trial version to the official one. This was very inconvenient.

We did not evaluate other options. We needed to use this product along with the installment of Microsoft Office 365.

Yammer is suitable for an organization that has many branches or offices. Most of the users are already familiar with social media communication. The application is useful to virtually make friends and to share information/experiences.

However, the company needs to set and educate the usage policy. This is a system for an organization and not for fun.

• IM
• Groups
• Mobile applications
• Integration with Office
• Notifications

The product has allowed cross-functional discussions across every business group throughout the company. There was very little communication across business units prior to deployment. It is easy to find experts in a particular subject matter with a simple post to a group or to the company-wide group.

• Asynchronous, persistent chats
• Search capability
• Tighter integration with Outlook (i.e., be able to post directly to Yammer groups from Outlook)

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

We previously used Chatter from Salesforce. We switched because the company was deploying Office 365 and it made more sense strategically to fully leverage Yammer instead. There were a smaller number of users on Chatter versus Yammer.

The user account setup is not automatic as a person activates Office 365. I was not involved in the setup of the environment.

This is an excellent choice if you have made the investment into Office 365. Announcement of teams should offer even better functionality. If you are not an Office 365 shop, then there are probably better options (i.e., Slack, Facebook for Work).

• Inline video
• Mobile apps
• Secure collaboration environment for crowdsourcing knowledge
• Translation tool

We have been able to have multi-country project teams where members can interact in their own language.

Ability to edit posts and also rich text would be good. Currently, unlike other social tools like Facebook at Work and Chatter, Yammer does not have the ability to edit posts. Also, the only rich text (bold/italics/bullets) that are supported are in the Announcements.

I know that Microsoft are currently testing the editing feature and it is due to be released in the next couple of months. This is the most requested feature which we receive from our users.

We have been using this solution for eighteen months.

Occasionally we have some stability issues. But that is to be expected in a rapidly developing platform and the A-B testing does give some stability issues sometimes.

I did not encounter any issues with scalability.

Technical support is very good and responsive. We have premier support.

The setup was straightforward but inconsistent. Now that it is fully integrated with Office 365, the consistency is there.

We evaluated Jive and Facebook Business.

Go for it, especially if you are a Microsoft shop.