Windows 10 is a standard defect tool for all laptops. Some desktop so that we don't know all I would say all employees, customer computer are using Windows.
Director of MSc Corporate Finance at a energy/utilities company with 1,001-5,000 employees
A Microsoft operating system for personal computers, tablets, embedded devices and internet of things devices
Pros and Cons
- "Windows Updating System needs improvement."
What is our primary use case?
What needs improvement?
Windows Updating System needs improvement.
For how long have I used the solution?
I have been using Windows 10 for five years.
What do I think about the stability of the solution?
It is a highly stable solution. I rate the stability an eight out of ten.
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What do I think about the scalability of the solution?
It is a scalable solution. I would rate the scalability an eight out of ten.
How was the initial setup?
The initial setup is straightforward. I would rate it eight out of ten. The deployment takes less than two hours.
What's my experience with pricing, setup cost, and licensing?
All Microsoft products are expensive.
What other advice do I have?
I would rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Computer Repair Technician at self-employed
A modern interface providing users with an upgraded and user-friendly operating system experience
Pros and Cons
- "It showcases a diverse range of applications without consuming excessive storage."
- "When there are updates, the system should automatically identify and remove any unnecessary previous features that are no longer needed, ensuring that they don't take up space on the storage media during this period."
What is our primary use case?
I use it as the operating system.
What is most valuable?
It showcases a diverse range of applications without consuming excessive storage.
What needs improvement?
When there are updates, the system should automatically identify and remove any unnecessary previous features that are no longer needed, ensuring that they don't take up space on the storage media during this period. A reduction in pricing aligned with the local exchange rate would indeed be a welcomed improvement.
For how long have I used the solution?
I have been working with it for approximately six years.
What do I think about the stability of the solution?
I haven't faced any major downtime. All that's required is regular updates to ensure the system remains secure.
How are customer service and support?
The technical support service management is satisfactory for me.
How was the initial setup?
The initial setup was straightforward. The sequential instructions help you enable the follow-along feature, ensuring a smooth progression until you reach the final stages of the installation process.
What about the implementation team?
The installation process is contingent on product specifications detailing RAM and processor requirements. Larger systems with significant resources tend to take more time, while smaller installations, say two or four gigabytes, are completed noticeably easier.
What was our ROI?
I recognize the value it provides, as it protects me from attacks.
What's my experience with pricing, setup cost, and licensing?
The pricing is on the higher end, especially in Nigeria where the exchange rate is considerably high, making it challenging to afford such products.
What other advice do I have?
Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Windows 10
July 2025

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Information Technology Manager at Eldoret Hospital
Has an inbuilt antivirus in place, but needs to work on making the updates more user-friendly
Pros and Cons
- "With Windows 10, unlike the earlier versions, you have Defender, which is an added advantage."
- "The updates are not user-friendly."
What is our primary use case?
I deployed the solution for some of the end users. I also use it for communication purposes and run different pieces of software on it.
What is most valuable?
With Windows 10, unlike the earlier versions, you have Defender, which is an added advantage. You don't have to go for an antivirus solution separately since it is inbuilt and works. Also, since one can manage networks or domains, it's easier to manage clients.
What needs improvement?
The solution's updates are an area where the solution needs to improve. The updates are a painful thing at times because they are done without testing before the releases. I have to block the updates and Windows patches.
Speaking about the features I want to see in the future, right now, the updates which are on Windows are not deleted. It occupies a huge space in terms of GB unless manually removed from the system. They used to remove the older versions, which were not applicable, but now this is not happening. It just occupies space in the system.
For how long have I used the solution?
I have been using the solution since its launch.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a six out of ten since sometimes it causes some trouble.
What do I think about the scalability of the solution?
It's quite okay with upgrades, but otherwise, it automatically slows down the machine. Scalability-wise, I rate the solution a six out of ten. We use Windows 10 on a daily basis in our organization.
How are customer service and support?
Some of the logs we sent were accepted, while others do not identify the actual issue or agree with the issue. I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used some other solutions, and I switched to Windows 10 because of the Microsoft's input.
How was the initial setup?
The initial setup was okay. The deployment is fine. As long as you have an image, it can be done at a fast pace. The deployment can be done in thirty minutes to an hour.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, where one is the lowest price possible and ten is the highest, I rate its pricing five since it's quite overpriced.
What other advice do I have?
I would urge others planning to use the solution to watch out for problems. With every update, there's something that is coming into its bundle, and as you analyze, it becomes difficult to run a larger number of operations.
The updates are not user-friendly because they do not show that they will not be removed from the system automatically like the previous versions of Windows. It has to be done manually. The space it occupies is too much, especially in terms of GB.
I rate the overall solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data engineer at nust
Quite intuitive and really easy to use compared to other operating systems
Pros and Cons
- "Windows 10's most valuable feature is that it is quite intuitive and really easy to use compared to other operating systems."
- "Windows 10 should have less frequent updates."
What is our primary use case?
I use Windows 10 to access my browser, make text documents, and run some personal applications.
What is most valuable?
Windows 10's most valuable feature is that it is quite intuitive and really easy to use compared to other operating systems.
What needs improvement?
Windows 10 should have less frequent updates.
For how long have I used the solution?
I have been using Windows 10 for a few years.
What do I think about the stability of the solution?
So far, Windows 10 has been quite stable.
How was the initial setup?
The initial setup of Windows 10 is quite straightforward.
What other advice do I have?
Overall, I rate Windows 10 an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Officer at a financial services firm with 1,001-5,000 employees
User-friendly, runs on multiple PCs and local support is easy to find
Pros and Cons
- "The product is user-friendly and runs on multiple PCs."
- "Features don't work correctly sometimes due to bugs."
What is our primary use case?
I use the built-in features of the solution. I utilize the resources to simulate different types of labs. Virtualization is another primary use case.
What is most valuable?
The built-in Recorder helps record and store sessions that can be used afterward. The product is more user-friendly than its competitors, like Linux.
What needs improvement?
The updates keep coming in, and the frequency of Windows Updates can be reduced. Sometimes there are bugs. This makes some features not work correctly. Applications in Windows 10 also hang sometimes.
In the future, they should check thoroughly for bugs before releasing the update.
For how long have I used the solution?
I have been using the solution for three to four years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten. The updates and patch management need to be improved.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten.
85% of my bank uses it.
How are customer service and support?
I would rate technical support a seven out of ten. Sometimes we take help directly from Microsoft, otherwise from local vendors. It takes a long time for a ticket to get processed.
How was the initial setup?
The initial setup is quite simple.
What's my experience with pricing, setup cost, and licensing?
The product is reasonably priced; it's neither too high nor too low.
What other advice do I have?
One licensed Windows 10 product can be obtained for multiple PCs; this is a significant advantage over competitors.
I would overall rate this product a ten out of ten. This is mainly due to its superior user-friendliness. For Windows 10, local support can be found easily in my area, which is another reason for my rating.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Program Administrator at a manufacturing company with 10,001+ employees
Good appearance, runs many application, but speed could improve
Pros and Cons
- "When comparing Windows 10 to Windows XP, Windows 10 is much better. The appearance is very good."
- "The performance of Windows 10 is a bit slow because it takes a lot of time for loading. That is a concern because the same 4GB Ram laptop, which I used with Windows XP and other versions, has been faster than Windows 10."
What is our primary use case?
I am using Windows 10 to run applications that I can learn from, such as Tableau, Power Applications, and Power Automate.
What is most valuable?
When comparing Windows 10 to Windows XP, Windows 10 is much better. The appearance is very good.
What needs improvement?
The performance of Windows 10 is a bit slow because it takes a lot of time for loading. That is a concern because the same 4GB Ram laptop, which I used with Windows XP and other versions, has been faster than Windows 10.
For how long have I used the solution?
I have been using Windows 10 for approximately two years.
What do I think about the scalability of the solution?
In my organization, we have more than 10,000 people using Windows 10.
How are customer service and support?
When I have issues with my personal computer there are options in the Windows itself, to report back to the organization. It has other support options, such as recovery. Since I bought the computer from Dell they are able to help me in some places but other places they cannot. Windows 10 does become slower in comparison to Windows XP.
With respect to my organization, most of the issues are taken care of by the IT department.
Which solution did I use previously and why did I switch?
I was using a computer with Windows XP and I did not have a choice to switch to Windows 10. It is what came with the laptop I purchased. If you want to purchase a computer right now you will receive a computer with Windows 11 preinstalled.
How was the initial setup?
I've not installed Windows 10 because I received it preloaded in the system from Dell. However, I did install Windows XP, but I have not installed Windows 11 yet.
What's my experience with pricing, setup cost, and licensing?
Windows 10 came preinstalled on my laptop, I am not sure the price.
What other advice do I have?
I would recommend Windows 10 to others if their systems have more than 8GB RAM. If anyone is having 4GB or less, then Windows XP is much better. However, Windows XP is now obsolete, it's not in the market right now.
I rate Windows 10 a six out of ten because of the speed issues. It takes a lot of time to load, especially if it's on lower RAM, such as 4GB RAM, it's quite slow.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Student at Xavier Institute of Engineering
A reliable, high performing and user-friendly operating system for daily operations
Pros and Cons
- "Windows 10 is user friendly and is a high performing solution."
- "The security features in Windows 10 can be improved."
What is our primary use case?
The solution is being used for our daily operations, for some web browsing, some learning purposes, and also documentation purposes.
What is most valuable?
Windows 10 is user friendly and is a high performing solution. The solution is compatible with the new system but it does not support outdated systems.
What needs improvement?
The security features in Windows 10 can be improved.
The pricing of the solution can be made cheaper.
For how long have I used the solution?
I have been using Windows 10 for more than four years.
What do I think about the stability of the solution?
Windows 10 is a highly stable solution. I rate the stability of the solution a ten out of ten.
What do I think about the scalability of the solution?
Almost everyone in my organisation uses Windows 10. The scalability of the solution is an eight out of ten.
How was the initial setup?
Windows 10's initial setup is straightforward. The solution was deployed in a minute. For the deployment, a USB drive or a boot drive or desk is required and you need to install an operating system.
What's my experience with pricing, setup cost, and licensing?
The organisation where I work provide me with the licensed version of Windows 10 but personally, I have used the pilot advance version.
What other advice do I have?
I advise others to use Windows 10 because it is not complex and it is very user-friendly.
Overall I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Application Manager at Skyvera
Makes it easy to access the taskbar section and browser tabs
Pros and Cons
- "Windows 10 makes it easy to access the taskbar section and browser tabs. Additionally, I can easily access and use applications. I find the task manager valuable, as I can quickly access it and turn off applications I don't want to use. Having a default Windows security feature makes it easy to engage."
What is most valuable?
Windows 10 makes it easy to access the taskbar section and browser tabs. Additionally, I can easily access and use applications. I find the task manager valuable, as I can quickly access it and turn off applications I don't want to use. Having a default Windows security feature makes it easy to engage.
What needs improvement?
The solution could have AI-driven functionality and voice integration features.
How was the initial setup?
The initial setup is fair and takes 30-45 minutes, depending on the PC involved.
What other advice do I have?
Every few days, a new Windows update is released. It contains errors. It's often sold out, so it's hard to get. It practically sells itself. It's the go-to for PCs, and it's stable. It's worth a couple of hundred dollars for users.
Windows 10 includes features that allow it to run with various types of products and envision their capacity, so be sure to save it.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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