What is our primary use case?
I primarily use the solution for work purposes.
What is most valuable?
In terms of my company, it's giving me a Windows laptop, so that is why I'm using it. I can say that Microsoft Office works really well in Windows rather than on any other OS.
Many people are using Windows 10. There wouldn't be much if any compatibility issues when you have to share any information.
You can actually mirror your phones on Windows, without installing meaning third-party applications, which I really liked.
The initial setup is pretty straightforward.
The solution scales well.
Technical support seem to be helpful.
What needs improvement?
I generally have a better user experience using macOS than Windows.
I could actually see a lot of bugs and glitches. The performance of Windows is not that great.
They could optimize the OS for all devices.
If they could avoid the constant bombarding of the updates, which happens, that would be appreciated.
What do I think about the stability of the solution?
The stability isn't ideal. There are bugs and glitches. I've seen performance issues. This, of course, is in comparison to Mac, which is largely problem-free.
What do I think about the scalability of the solution?
The scalability is pretty good, actually. When it comes to the enterprise solutions that Windows offers, scalability is never an issue.
We have around 250 people on the solution right now.
We do have plans to increase usage. We may end up doubling it.
How are customer service and technical support?
I haven't used Microsoft support directly, however, in terms of the people who are setting it up in my company, they are good with the support on offer and are satisfied with the service they get. They will get back to you with an answer.
Which solution did I use previously and why did I switch?
We've always used Windows. We did not use anything else previously.
How was the initial setup?
The initial setup is pretty easy as people know the system and are comfortable with Windows - especially when it comes to server management. And whenever they want to control any other appliances, Windows is the way to go.
That said, I'm not sure how long the deployment process actually took.
In my company, likely three people were involved with the initial setup. They also handle maintenance.
What was our ROI?
There is an ROI in terms of being able to upgrade. You can upgrade your hardware or the solution every five years or so.
What's my experience with pricing, setup cost, and licensing?
I would not say it's expensive. It has an extensive range of options. If you're just looking at the OS perspective, there is no comparison.
You don't know how much does a macOS costs you, as it comes with the hardware. I would say that, with the performance that Windows delivers, it's not justifiable that Windows is charging the money they do. That said, I would say that it is not expensive.
There might be a Windows setup fee when you buy the license, however, I am not 100% certain this is the case.
What other advice do I have?
Our company uses the product. I am just an end-user.
I'm pretty neutral in terms of recommending it to anyone. There are pros and cons.
I'd rate the solution at a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.