I primarily use the solution for work purposes.
Technical Manager at Sunivy
Good customization and good from a technical perspective but is difficult for non-technical users
Pros and Cons
- "The customization of the solution is easy."
- "It would be ideal if the solution itself was less technical so a person like myself could more easily access it and understand it."
What is our primary use case?
What is most valuable?
From a technical perspective, it's very good.
The customization of the solution is easy.
What needs improvement?
I'm not sure of any shortcomings with the solution, however, I myself am not very technical.
It would be ideal if the solution itself was less technical so a person like myself could more easily access it and understand it.
For how long have I used the solution?
I've been using the solution for five years at this point.
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What do I think about the stability of the solution?
The stability of the solution is very good. We don't have issues with bugs or glitches. It doesn't crash or freeze. It's good and reliable.
What do I think about the scalability of the solution?
The solution can scale well. If a company needs to scale it, it should be able to do so without a problem.
We have about ten people using the product currently.
How are customer service and support?
I've never directly contacted technical support, therefore, I can't speak to their level of knowledge or responsiveness.
How was the initial setup?
It's my understanding that the initial setup is not straightforward. It's a bit difficult.
If I recall correctly, the deployment process took about two weeks.
What other advice do I have?
We're a seller of Microsoft and we also use the product as well. In our country, one of the main products is Microsoft and many businesses use it.
I don't really have enough experience to really make a strong recommendation for the solution.
Overall, I would rate the solution six out of ten. We don't use it so much.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

President at a educational organization with 11-50 employees
Easily navigate between several apps and programs simultaneously
Pros and Cons
- "We can be certain of what documents are being worked on and by who — that is, of course, essential."
- "If the desktop version could be a little bit more like the mobile application, that would be great. It's just easier to navigate."
What is our primary use case?
Most of the staff in the office use PCs but I'm using Windows 10 on my Mac.
We use Windows 10 mostly for document management, Word, Excel, presentations — things of that nature.
We have an additional license. Within our organization, there are 25 people, ranging from finances, registration, faculty members, etc. We also have a student body of around 80, all of whom use Windows 10.
How has it helped my organization?
We can be certain of what documents are being worked on and by who — that is, of course, essential. We can also keep better track of who is responsible for what. That's really helpful.
What is most valuable?
If I am being honest, I'm not a big Microsoft fan myself. I just find it a little bit clumsy, at least with the desktop application, it's just hard to navigate. I find the online interface, the mobile version, a lot more simple to use which makes it easier to collaborate with my staff. When you open up the mobile version, it's already fed to the cloud and you can share it from there, but I think that it could be a generational thing. Most of the staff in my office don't always make sure that the documents are safe in one draft. Sometimes we end up having multiple copies in one day.
I find the interface with Teams to be very useful.
I like the library feature (connected to OneDrive). You can check back in-house to see who the last user was — I find that to be extremely helpful.
In terms of Microsoft Word, if the desktop version could be a little bit more like the mobile application, that would be great. It's just easier to navigate.
It's relatively useful, in terms of navigating and finding what I need.
For how long have I used the solution?
I have been using Windows 10 for at least two years.
What do I think about the stability of the solution?
Personally, I don't find it to be very stable.
How are customer service and technical support?
We have our own technical support personnel; however, we have contacted Microsoft support and they were very helpful. I would give them a rating of ten out of ten.
What other advice do I have?
If you're going to use Windows 10, make sure to opt for the staff training. It's two sessions and it's very helpful.
Overall, on a scale from one to ten, I would give Windows 10 a rating of nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Manager at a manufacturing company with 10,001+ employees
Good user interface, good performance, and stable
Pros and Cons
- "The user interface of Windows 10 is good. It is better than the earlier versions. Its performance is also better than the earlier versions. These are the two good points for me."
- "The apps view that I get on my screen is not much useful for me. If I have to search for anything, I go to the Search bar and type there. They can maybe include integration with some third-party products."
What is our primary use case?
I use Windows 10 for accessing Microsoft Office or a few other things. I am using the latest version.
What is most valuable?
The user interface of Windows 10 is good. It is better than the earlier versions. Its performance is also better than the earlier versions. These are the two good points for me.
What needs improvement?
The apps view that I get on my screen is not much useful for me. If I have to search for anything, I go to the Search bar and type there.
They can maybe include integration with some third-party products.
For how long have I used the solution?
I have been using Windows 10 for three years.
What do I think about the stability of the solution?
It is working fine as of now.
What do I think about the scalability of the solution?
My organization has around 8,000 to 10,000 users. We all are using Windows 10. We will continue to use it.
How are customer service and technical support?
I never contacted them.
How was the initial setup?
I don't know. I didn't install it myself.
What other advice do I have?
I would rate Windows 10 a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager-IT at a construction company with 1,001-5,000 employees
Great interface and useful for me that the drivers are loaded by default
Pros and Cons
- "Great user interface and drivers are loaded into the solution by default."
- "A very expensive solution."
What is our primary use case?
I use the solution for desktop computing, PowerPoint and accessing the ERP. I'm an IT manager and we're users of Windows 10.
What is most valuable?
The user interface is great and I like that the drivers are loaded into it by default because it is straight. We don't have to download much and can very easily get it into our network. They also have some good security features.
What needs improvement?
The price is always high. Whenever I go out to buy a computer and want to buy a Windows license for it, it makes up a quarter of the total cost. It sometimes helps if it's bundled with the machine, but it's still expensive.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
It's a stable solution, we don't generally have issues with glitches.
What do I think about the scalability of the solution?
It's quite a scalable solution. We have around 400 users.
How are customer service and technical support?
Two years ago we took annual support from Microsoft and then we shipped it to other vendors where we were directly dealing with Microsoft. There were some issues regarding the solution at that time but things have improved since then.
Which solution did I use previously and why did I switch?
We use Mac OS in the company. One of our directors prefers it to Windows so we went with that at work. But it really is very costly even though you get good security with it. They are more reliable than Windows and less chance of being hacked or broken into. It's a very sturdy machine. On the other hand, I prefer the ease of use with Windows.
What other advice do I have?
The use of Windows really depends on individual preference, but I would say Windows 10 is better. If you have the money then you can use Mac OS because it would make a difference if you have an iPhone plus an iPad, and you sync everything. To get all that into place requires a lot of money. Windows has its drawbacks and glitches and some instability, but on the whole it works and it's fine.
There are problems with every solution - I would rate this product an eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Lean Infrastructure at a tech services company with 201-500 employees
Familiarity, maturity and popular productivity tools make this OS almost indispensable
Pros and Cons
- "It is familiar and mature and runs the most popular productivity tools."
- "The operating system could be more configurable and compatible in integrating with other operating systems."
- "The core of the operating system needs work to become more stable and less complex. The need to occasionally re-install should not be necessary."
What is our primary use case?
I am using Windows 10 together with Ubuntu Linux as an operating system.
What is most valuable?
I am in the technical, IT area. I love the new Windows subsystem for Linux. Version two came out recently. I like the new functionality and mostly the better integration between the networks and the Windows 10 core system.
I also like that Windows is great for gaming. The gaming experience may actually be the thing that I like the most personally.
What needs improvement?
I always compare products with the competition or what open-source products are doing. I would love for Microsoft to provide or participate in more open-source projects. They could do more expansion with less R&D and learn from what other developers do.
The Windows interface could be much more flexible from a perspective of the user's experience. If you compare other operating systems to the standard Windows desktop experience, the level of configuration for Windows is not so great. You should be able to do more to customize it from the way it looks to the way it performs.
What I also do not likes is the core of the Windows architecture. The registries and complexities that may help it to run fast also lead to issues, latent files, and other issues. Everyone who uses the product knows about having to reinstall Windows. This problem is something that still exists in the latest versions. The operating system works against itself and becomes slower after months of usage. The lag is more apparent if you install a lot of different applications. Eventually, this causes more serious issues and you need to reinstall the operating system. This is not something that you ever have to do on a Linux operating system. Linux is much more flexible. It is much cleaner and it is much easier to configure to your needs.
One other issue I have with Microsoft — more than just the Windows operating system — is the lack of compatibility of their productivity tools suite. Nowadays, most people cannot live without their Office applications. Microsoft is the leader in this. Their Office products are not supported on Linux. In my opinion, the real reason people are still using Windows is not that it is a great operating system, it is because of the integrated productivity tools and familiarity.
For Windows, the core of the operating system needs improvement from the perspective of flexibility and stability.
As far as additional features, it is hard to really pinpoint something that Windows is missing. I think from a feature perspective and as a mature product, they are already pretty feature-heavy. They essentially have everything that a person could need and I do believe that Microsoft is doing a great job from the perspective of continually providing new features.
I would prefer that they further developed the possibility of running other operating system applications. I like the features we got from Windows 10 to help incorporate the use of the Linux system. But I would love it if they made the effort to further expand on that.
So the ability to better integrate with and run other operating systems would be a nice addition.
For how long have I used the solution?
I have been using the Windows OS product since Windows 3.1 or 3.11. So, I have more than 15 years of experience with Windows. We have been working with Windows 10 for about four years.
What do I think about the stability of the solution?
In general, the stability of the Windows operating system has greatly improved over the years. The latest versions of Windows 10 is the most improved and it is much better than it was. It still has room for improvement.
What do I think about the scalability of the solution?
We currently have about 250 people using Windows 10 in our organization. There is no real scalability concern.
How are customer service and technical support?
I am an ex-Microsoft employee, so I do have experience with technical support for Microsoft and the Windows 10 product. The guys on that team are great. They are certainly going out and doing their best. They are helpful. They have made a huge improvement over the last few years. They changed a lot of things in the process of how they work with customers. But honestly, I very rarely open a ticket related to Windows 10. I do not find a need for that. I am in the IT field. I fix issues all the time by myself if I have any with the operating system.
But the support team is helpful and improved.
How was the initial setup?
The installation is very straightforward.
What other advice do I have?
Any advice I have for people considering this product depends on the use case. I would definitely recommend using Windows 10 as an operating system and a familiar choice. But I would definitely also recommend trying other operating systems. It is very important to know what other operating systems have to offer. This one operating system has massive dominance on the market and I do not like the way that 90% of the people are using only Microsoft products without even considering anything else. It is limiting. So my advice is: learn more about other desktop experiences and try Linux as well to see the differences and what it has to offer.
On the scale from one to ten where one is the worst and ten is the best, I would rate Windows 10 as an eight-out-of-ten. Eight is a good rating but Windows can be better.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Business Relationship Manager at a energy/utilities company with 10,001+ employees
Easy to install with an intuitive interface that works well on tablets
Pros and Cons
- "The solution is easy to install. Even my child could set up the system."
- "It would be great if the solution was more stable. It's a mass-produced product and people around the world use it extensively, which makes it a target for attacks. It needs better security against hackers."
What is most valuable?
We like the solution as it offers basic functionality and you don't need to be an expert to use it.
The solution supports touch screens, which is useful for me, as I utilize touchscreen devices often. It supports tablets, for example, which is great.
It's a massively popular product. About 80% of the operating systems in the world are Microsoft Windows.
The solution is easy to install. Even my child could set up the system.
The interface is intuitive and very self-explanatory. It's easier to use than Mac or Linux.
The product offers very good instructions.
What needs improvement?
It would be great if the solution was more stable. It's a mass-produced product and people around the world use it extensively, which makes it a target for attacks. It needs better security against hackers.
The solution needs to be more resilient against viruses. Apple computers, for example, are great in this sense.
The solution could be more lightweight. The OS should be built lighter. Users shouldn't have to buy the highest-end processor or devices in order to run the OS smoothly. There should be less demand on the hardware.
They could build or create an operating system that's less powerful than now. Currently, every year, we have to buy new devices just to have the best of Microsoft Windows products. If you want to have the best SharePoint, you have to add RAM. You have to have more and more powerful machines, just to have it run properly. It's demanding on the consumer. There are too many upgrades that are necessary and they happen too often.
For how long have I used the solution?
We've been using the solution since its first release. It's been a while now.
What do I think about the stability of the solution?
The solution in my opinion isn't very stable. It's vulnerable to attacks.
How was the initial setup?
The initial setup was very straightforward. We didn't have any trouble at all. I simply asked the customer center to set up my particular version. There are no admin privileges on my work laptop, so I don't have authority to add anything, therefore I needed their assistance.
What other advice do I have?
We're Microsoft customers.
We're always on the latest version of the solution. Part of our security policy requires us to be on the latest update at all times.
We have a patch server that will deploy the latest patches, with updates to the clients, to regular machines.
I'd rate the solution eight out of ten. If it was more stable and offered better data protection, I would rate it higher.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Engineer at a tech services company with 1,001-5,000 employees
Stable with great updates and an easy user experience
Pros and Cons
- "It offers an easy user experience for our customers."
- "Users should be able to access the system remotely."
What is our primary use case?
We primarily use the solution alongside a system center configuration manager. I am installing it on mobile devices to upgrade and update the security.
What is most valuable?
The solution is modern and updated often.
It offers an easy user experience for our customers.
We find the product to be quite stable.
You can scale the solution easily when you need to.
What needs improvement?
The solution could be improved by simultaneously adding more features and also giving the user more ability to decrease some features to help keep the speed of the device decent.
Users should be able to access the system remotely.
The solution should be more responsive and faster.
It would be helpful if the solution was able to integrate better with other platforms, like Android or Apple.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
The solution is quite stable. We don't seem to have any bugs or glitches on the system. It doesn't crash or freeze at all. I consider it to be reliable.
What do I think about the scalability of the solution?
The solution is highly scalable. From Windows 7 to 8 to 10, you can upgrade at any time and you can add storage and remote access. A company that needs to expand it shouldn't have any issues.
Currently, we have more than 3,000 uses on the product. We do plan to increase usage int eh future.
How are customer service and technical support?
We've used technical support in the past and have found them to be very knowledgable and responsive. I'd rate them nine out of ten in terms of the service they provide.
How was the initial setup?
The initial setup is not complex. It's pretty straightforward.
Deployment took about three years. We had to upgrade many files from Windows 7 to Windows 10. There were some minor issues with the process, however, we were able to overcome them.
We have four people on staff that handle deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
There are different licenses available, however, I don't know what the costs are. It's not a part of the solution I handle.
What other advice do I have?
We're just customers. We don't have a business relationship with Microsoft.
I'd recommend the solution. I believe a lot of people and companies already use it, to be honest. However, I do need to pay more for monitoring and to fix some issues related to the product.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Embedded Engineer at a manufacturing company with 11-50 employees
The interface is good, but the performance degrades with too many applications open at once
Pros and Cons
- "The most valuable features are the interface and the speed of switching between processes."
- "of the problems with Windows 10 is that it hangs when you open multiple programs."
What is most valuable?
The most valuable features are the interface and the speed of switching between processes.
What needs improvement?
One of the problems with Windows 10 is that it hangs when you open multiple programs. For example, if you are running 10 to 15 applications then the performance will slow down to something similar to Windows 7. Often, I will have Microsoft Office open, as well as my development tools, and once I have been using them for perhaps 20 minutes, everything slows down. Switching between applications at that point can take two or three minutes.
I have been having some trouble with the .NET framework and it took me a full day to install it. The problem seems to be that every time it connects to Microsoft online, it is different. After several attempts, I was finally able to succeed.
For how long have I used the solution?
I have been using Windows 10 for about six months.
What do I think about the stability of the solution?
Other than the problem with having many applications open, it is stable. I haven't had any issues with the other functionality.
What do I think about the scalability of the solution?
Most of the people in our company use Windows 10. Some have desktops and some have laptops.
How are customer service and technical support?
I have not had to contact technical support. Any problems that I have had, I was able to solve on my own.
How was the initial setup?
Windows 10 came pre-installed on my laptop and it was easy to set up. It only took a few minutes to do.
What other advice do I have?
Overall, Windows 10 is a good operating system.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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