We use it for simple office projects.
Founder at a marketing services firm with 11-50 employees
A robust operating system that's easy to use
Pros and Cons
- "I like that it's easy to use, and it seems to be more robust than Windows 7."
- "Support could be better."
What is our primary use case?
What is most valuable?
I like that it's easy to use, and it seems to be more robust than Windows 7.
What needs improvement?
Support could be better.
For how long have I used the solution?
I've been using Windows 10 for three to four years.
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What do I think about the stability of the solution?
Windows 10 seems to be stable, so far so good.
What do I think about the scalability of the solution?
Windows 10 is scalable, and it's very easy.
How are customer service and support?
Microsoft support, in general, definitely has some areas for improvement. The response time could definitely be improved, and the quality of responses.
Sometimes they just get the things from a book or the information that I can always research on Google myself. When I ask for their help, I'm really asking for some insider tricks or tips. Not something off Google that I can find myself.
Which solution did I use previously and why did I switch?
We used to use Windows 7. But we switched to Windows 10 because you cannot get any updates. Windows 10 is obviously more stable than Windows 7. I can say that it's easier to use and more stable.
How was the initial setup?
The initial setup is quite simple. You can install Windows 10 within 30 minutes. But if you have to customize it for your colleagues, that can take up to two hours. All maintenance and updates happen automatically.
What about the implementation team?
I installed it by myself.
What's my experience with pricing, setup cost, and licensing?
When we purchase a new machine, it comes with it, and we don't pay separately for the license.
What other advice do I have?
I would recommend Windows 10 to potential users.
On a scale from one to ten, I would give Windows 10 an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Principal Consultant, Presales at Self-employed
Feature rich, innovative, user friendly, and easy install
Pros and Cons
- "It is a much faster solution if you are transitioning from a traditional Windows operating system."
- "If someone is coming from a previous Windows experience, it could be complex."
What is most valuable?
It is a much faster solution if you are transitioning from a traditional Windows operating system. It is simple, feature-rich, innovative, and once you get used to it, it is user friendly as well.
What needs improvement?
If someone is coming from a previous Windows experience, it could be complex. The solution could be more simplistic from a user perspective. When operating the solution sometimes you receive many different types of options, there is a chatbot build in, and some automatic assistance that was not expected.
There are excessive features in this version and the functionality they are based on needs improvement. The traditional way of using a Windows platform has been somehow lost. It will take a little time to get used to the Windows 10 experience.
Some features are not available in the basic version of the software that can be useful.
In the future, the solution should have a more simplified virtual assistant. I think they might be already planning to do this. There should be more features coming in the solution pre-installed. For example, when you purchase Windows 10, you should have a basic version of Microsoft Office installed on it. It should not be priced separately, more inclusion of features should be there.
For how long have I used the solution?
I have been using the solution for approximately three years.
What do I think about the stability of the solution?
Compared to their competition, this solution is stable.
What do I think about the scalability of the solution?
I have found it to be a scalable solution.
Which solution did I use previously and why did I switch?
Prior to using this solution, I was using Windows seven or Windows eight, not SPF.
What about the implementation team?
The deployment is easy.
What's my experience with pricing, setup cost, and licensing?
I have never bought this solution myself, I generally get it with my Notebook for free. I think they are competitively priced at this moment. They could reduce the price a bit more, currently, it is priced in the middle.
What other advice do I have?
From the last three-four years, while I was using Windows 10, I think it took me some time to really get used to it properly. For example, we had to figure out how to search. Though they have included improvements from a previous version it took time to learn the new changes.
There is not anything to can say negative because you do not have an option to choose in some cases. When you have a PC environment Windows 10 should be there. If you want to review the previous versions or any extensive version of Windows 10, then it may be different. Enterprise has some added features that the basic does not, these advanced features are available for those who need it. There are other solutions such as Mac or Linux, but in a PC environment, you do not have a specific choice.
I rate Windows 10 an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Windows 10
August 2025

Learn what your peers think about Windows 10. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,370 professionals have used our research since 2012.
Vice President - Network and Infrastructure at NJA LLC
A good operating system with a valuable encryption tool
Pros and Cons
- "The operating system itself is good."
- "I think the user interface can be a little bit better."
What is our primary use case?
I use Windows 10 just for application purposes.
How has it helped my organization?
It has improved the way our organization functions.
What is most valuable?
The operating system itself is good, and I use BitLocker for encryption. Another valuable feature is the snipping tool, where you could cut and paste.
What needs improvement?
I think the user interface can be a little bit better. Improve the menus because navigating the menu could be a little difficult if you don't have any experience.
They need to get rid of that hive registry. Over time, the hive can get defragged, and you have to start installing and uninstalling. It becomes very fragmented and very convoluted with multi-layers.
Their support could also be better. Sometimes support can get lost when outsourced or outsourced somewhere to a different culture.
For how long have I used the solution?
I've been using Windows 10 for over four years.
What do I think about the stability of the solution?
Stability depends on how programs are written, in terms of memory management and more. But it has become somewhat stable.
What do I think about the scalability of the solution?
Scalability is easier if you're using the VDI or the virtual desktop. If you have to deal with it on an individual basis, then that becomes a little complex and tedious.
How are customer service and technical support?
Support could be better. But on a scale from one to ten, I'll give Windows 10 support a seven.
Which solution did I use previously and why did I switch?
We had Linux before. For administration purposes and those types of roles, Windows is more user-friendly. Windows was more user-friendly at the time, but Linux has caught up.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
For those interested in using Windows 10, I would advise them to stay up to date with security patches. The one bad thing about Windows is that it tends to put the system slowly into acquiesce mode, where things stop operating if you don't apply security patches. When it comes to that, the first level of troubleshooting is installing the operating system patches, and then before you know it, everything's working fine again.
On a scale from one to ten, I would give Windows 10 a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Lead Enterprise Architect at Integrated Telecom
User-friendly and supports many applications, but needs more monitoring tools for administrators and better pricing
Pros and Cons
- "It is user-friendly, and it supports many applications. I am working as an enterprise lead, so I have different client applications, and they are mostly compatible with Windows. The graphical interface of Windows 10 is better than Windows 8."
- "They should introduce some special tools for system administrators. I am currently looking at how to calculate the storage. It should have additional tools for monitoring for system administrators. A lot of such monitoring and security tools are available for free in other open-source operating systems, such as CentOS. It should have the backup-and-restore functionality, which is integrated with any external device, such as a USB device. Windows 10 should also be free. They should only charge for Professional Windows 10, but the basic OS should be free. Microsoft should support the Red Hat operating system. When I install Red Hat, it doesn't support NTFS. It needs some additional plug-ins."
What is most valuable?
It is user-friendly, and it supports many applications. I am working as an enterprise lead, so I have different client applications, and they are mostly compatible with Windows. The graphical interface of Windows 10 is better than Windows 8.
What needs improvement?
They should introduce some special tools for system administrators. I am currently looking at how to calculate the storage. It should have additional tools for monitoring for system administrators. A lot of such monitoring and security tools are available for free in other open-source operating systems, such as CentOS.
It should have the backup-and-restore functionality, which is integrated with any external device, such as a USB device. Windows 10 should also be free. They should only charge for Professional Windows 10, but the basic OS should be free.
Microsoft should support the Red Hat operating system. When I install Red Hat, it doesn't support NTFS. It needs some additional plug-ins.
For how long have I used the solution?
I have been working with this solution for two to three years. I am using it in the office as well as at home.
What do I think about the stability of the solution?
It is stable. In our organization, we have a lot of security stacks. Windows 10 is more stable and better than Windows 8.
How are customer service and technical support?
I have not contacted them.
How was the initial setup?
The initial setup is very straightforward and simple.
What's my experience with pricing, setup cost, and licensing?
The basic operating system of any hardware should be free. Therefore, it should be free. They should charge only for the enterprise level or enabling the hypervisor. They should charge for Professional Windows 10, but the basic OS should be free.
What other advice do I have?
I would recommend this solution for non-IT people. It is an operating system for a novice end-user. As an administrator, there are many tools that I don't find in it.
I would rate Windows 10 a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technical Manager at Sunivy
Good customization and good from a technical perspective but is difficult for non-technical users
Pros and Cons
- "The customization of the solution is easy."
- "It would be ideal if the solution itself was less technical so a person like myself could more easily access it and understand it."
What is our primary use case?
I primarily use the solution for work purposes.
What is most valuable?
From a technical perspective, it's very good.
The customization of the solution is easy.
What needs improvement?
I'm not sure of any shortcomings with the solution, however, I myself am not very technical.
It would be ideal if the solution itself was less technical so a person like myself could more easily access it and understand it.
For how long have I used the solution?
I've been using the solution for five years at this point.
What do I think about the stability of the solution?
The stability of the solution is very good. We don't have issues with bugs or glitches. It doesn't crash or freeze. It's good and reliable.
What do I think about the scalability of the solution?
The solution can scale well. If a company needs to scale it, it should be able to do so without a problem.
We have about ten people using the product currently.
How are customer service and technical support?
I've never directly contacted technical support, therefore, I can't speak to their level of knowledge or responsiveness.
How was the initial setup?
It's my understanding that the initial setup is not straightforward. It's a bit difficult.
If I recall correctly, the deployment process took about two weeks.
What other advice do I have?
We're a seller of Microsoft and we also use the product as well. In our country, one of the main products is Microsoft and many businesses use it.
I don't really have enough experience to really make a strong recommendation for the solution.
Overall, I would rate the solution six out of ten. We don't use it so much.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
President at a educational organization with 11-50 employees
Easily navigate between several apps and programs simultaneously
Pros and Cons
- "We can be certain of what documents are being worked on and by who — that is, of course, essential."
- "If the desktop version could be a little bit more like the mobile application, that would be great. It's just easier to navigate."
What is our primary use case?
Most of the staff in the office use PCs but I'm using Windows 10 on my Mac.
We use Windows 10 mostly for document management, Word, Excel, presentations — things of that nature.
We have an additional license. Within our organization, there are 25 people, ranging from finances, registration, faculty members, etc. We also have a student body of around 80, all of whom use Windows 10.
How has it helped my organization?
We can be certain of what documents are being worked on and by who — that is, of course, essential. We can also keep better track of who is responsible for what. That's really helpful.
What is most valuable?
If I am being honest, I'm not a big Microsoft fan myself. I just find it a little bit clumsy, at least with the desktop application, it's just hard to navigate. I find the online interface, the mobile version, a lot more simple to use which makes it easier to collaborate with my staff. When you open up the mobile version, it's already fed to the cloud and you can share it from there, but I think that it could be a generational thing. Most of the staff in my office don't always make sure that the documents are safe in one draft. Sometimes we end up having multiple copies in one day.
I find the interface with Teams to be very useful.
I like the library feature (connected to OneDrive). You can check back in-house to see who the last user was — I find that to be extremely helpful.
In terms of Microsoft Word, if the desktop version could be a little bit more like the mobile application, that would be great. It's just easier to navigate.
It's relatively useful, in terms of navigating and finding what I need.
For how long have I used the solution?
I have been using Windows 10 for at least two years.
What do I think about the stability of the solution?
Personally, I don't find it to be very stable.
How are customer service and technical support?
We have our own technical support personnel; however, we have contacted Microsoft support and they were very helpful. I would give them a rating of ten out of ten.
What other advice do I have?
If you're going to use Windows 10, make sure to opt for the staff training. It's two sessions and it's very helpful.
Overall, on a scale from one to ten, I would give Windows 10 a rating of nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at a manufacturing company with 10,001+ employees
Good user interface, good performance, and stable
Pros and Cons
- "The user interface of Windows 10 is good. It is better than the earlier versions. Its performance is also better than the earlier versions. These are the two good points for me."
- "The apps view that I get on my screen is not much useful for me. If I have to search for anything, I go to the Search bar and type there. They can maybe include integration with some third-party products."
What is our primary use case?
I use Windows 10 for accessing Microsoft Office or a few other things. I am using the latest version.
What is most valuable?
The user interface of Windows 10 is good. It is better than the earlier versions. Its performance is also better than the earlier versions. These are the two good points for me.
What needs improvement?
The apps view that I get on my screen is not much useful for me. If I have to search for anything, I go to the Search bar and type there.
They can maybe include integration with some third-party products.
For how long have I used the solution?
I have been using Windows 10 for three years.
What do I think about the stability of the solution?
It is working fine as of now.
What do I think about the scalability of the solution?
My organization has around 8,000 to 10,000 users. We all are using Windows 10. We will continue to use it.
How are customer service and technical support?
I never contacted them.
How was the initial setup?
I don't know. I didn't install it myself.
What other advice do I have?
I would rate Windows 10 a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Lean Infrastructure at a tech services company with 201-500 employees
Familiarity, maturity and popular productivity tools make this OS almost indispensable
Pros and Cons
- "It is familiar and mature and runs the most popular productivity tools."
- "The operating system could be more configurable and compatible in integrating with other operating systems."
- "The core of the operating system needs work to become more stable and less complex. The need to occasionally re-install should not be necessary."
What is our primary use case?
I am using Windows 10 together with Ubuntu Linux as an operating system.
What is most valuable?
I am in the technical, IT area. I love the new Windows subsystem for Linux. Version two came out recently. I like the new functionality and mostly the better integration between the networks and the Windows 10 core system.
I also like that Windows is great for gaming. The gaming experience may actually be the thing that I like the most personally.
What needs improvement?
I always compare products with the competition or what open-source products are doing. I would love for Microsoft to provide or participate in more open-source projects. They could do more expansion with less R&D and learn from what other developers do.
The Windows interface could be much more flexible from a perspective of the user's experience. If you compare other operating systems to the standard Windows desktop experience, the level of configuration for Windows is not so great. You should be able to do more to customize it from the way it looks to the way it performs.
What I also do not likes is the core of the Windows architecture. The registries and complexities that may help it to run fast also lead to issues, latent files, and other issues. Everyone who uses the product knows about having to reinstall Windows. This problem is something that still exists in the latest versions. The operating system works against itself and becomes slower after months of usage. The lag is more apparent if you install a lot of different applications. Eventually, this causes more serious issues and you need to reinstall the operating system. This is not something that you ever have to do on a Linux operating system. Linux is much more flexible. It is much cleaner and it is much easier to configure to your needs.
One other issue I have with Microsoft — more than just the Windows operating system — is the lack of compatibility of their productivity tools suite. Nowadays, most people cannot live without their Office applications. Microsoft is the leader in this. Their Office products are not supported on Linux. In my opinion, the real reason people are still using Windows is not that it is a great operating system, it is because of the integrated productivity tools and familiarity.
For Windows, the core of the operating system needs improvement from the perspective of flexibility and stability.
As far as additional features, it is hard to really pinpoint something that Windows is missing. I think from a feature perspective and as a mature product, they are already pretty feature-heavy. They essentially have everything that a person could need and I do believe that Microsoft is doing a great job from the perspective of continually providing new features.
I would prefer that they further developed the possibility of running other operating system applications. I like the features we got from Windows 10 to help incorporate the use of the Linux system. But I would love it if they made the effort to further expand on that.
So the ability to better integrate with and run other operating systems would be a nice addition.
For how long have I used the solution?
I have been using the Windows OS product since Windows 3.1 or 3.11. So, I have more than 15 years of experience with Windows. We have been working with Windows 10 for about four years.
What do I think about the stability of the solution?
In general, the stability of the Windows operating system has greatly improved over the years. The latest versions of Windows 10 is the most improved and it is much better than it was. It still has room for improvement.
What do I think about the scalability of the solution?
We currently have about 250 people using Windows 10 in our organization. There is no real scalability concern.
How are customer service and technical support?
I am an ex-Microsoft employee, so I do have experience with technical support for Microsoft and the Windows 10 product. The guys on that team are great. They are certainly going out and doing their best. They are helpful. They have made a huge improvement over the last few years. They changed a lot of things in the process of how they work with customers. But honestly, I very rarely open a ticket related to Windows 10. I do not find a need for that. I am in the IT field. I fix issues all the time by myself if I have any with the operating system.
But the support team is helpful and improved.
How was the initial setup?
The installation is very straightforward.
What other advice do I have?
Any advice I have for people considering this product depends on the use case. I would definitely recommend using Windows 10 as an operating system and a familiar choice. But I would definitely also recommend trying other operating systems. It is very important to know what other operating systems have to offer. This one operating system has massive dominance on the market and I do not like the way that 90% of the people are using only Microsoft products without even considering anything else. It is limiting. So my advice is: learn more about other desktop experiences and try Linux as well to see the differences and what it has to offer.
On the scale from one to ten where one is the worst and ten is the best, I would rate Windows 10 as an eight-out-of-ten. Eight is a good rating but Windows can be better.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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