The primary use case of this solution is manageability. Everything is controlled from a central aspect of the orchestrator.
Cloud & Network team lead at a tech services company with 51-200 employees
Straightforward, good manageability, built in scalability, and has reachable support
Pros and Cons
- "The most valuable feature of this solution is manageability."
- "Reporting is an area that can be improved, as there are some features that are lacking with the reporting aspect."
What is our primary use case?
What is most valuable?
The most valuable feature of this solution is manageability.
It is easy to plug in new sites and provision new sites.
It's very straightforward. It's difficult to find fault with this solution.
What needs improvement?
Reporting is an area that can be improved, as there are some features that are lacking with the reporting aspect.
I would like to see a reporting site and for the monitoring, they can implement it, or interface it with an existing monitoring system, which is not easy.
For how long have I used the solution?
We started using VMware SD-WAN one year ago.
We are using version 4.1
Buyer's Guide
VMware VeloCloud SD-WAN
July 2025

Learn what your peers think about VMware VeloCloud SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
What do I think about the stability of the solution?
We do not have any complaints regarding the stability of this solution. there are no outages or any malfunctioning.
What do I think about the scalability of the solution?
It's very scalable, it's built into the platform.
How are customer service and support?
We have no issues with technical support. We have no complaints. They are easily reachable. It doesn't take long to obtain technical assistance.
Which solution did I use previously and why did I switch?
We also use Harmony Connect, and one other competitor, Fortinet.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
My understanding is that the pricing is in the same range as other solutions.
Which other solutions did I evaluate?
We have looked at some competitors.
What other advice do I have?
SD-WAN is a perfect fit as a solution for several branch sites.
I would rate VMware SD-WAN a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner

Head of IT Network Division at Panorinformatika
Reliable, scalable, and installation easy and quick
Pros and Cons
- "The service they provide is very stable and is the main influencer of why customers purchase this solution."
- "In an upcoming release, the solution can be more functional and have additional features."
What needs improvement?
In an upcoming release, the solution can be more functional and have additional features.
For how long have I used the solution?
I have been using this solution for approximately two years.
What do I think about the stability of the solution?
The service they provide is very stable and is the main influencer of why customers purchase this solution.
How are customer service and technical support?
The technical support could be quicker in response time and be more friendly.
How was the initial setup?
The installation is straightforward and it is very fast to install.
What about the implementation team?
We have five technicians to do the implementation and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be reduced.
What other advice do I have?
Sometimes if a customer has used VMware previously and has had a positive experience they are more like to want to do a demo, compare it with the competitors, or purchase.
I would recommend this solution to others.
I rate VMware SD-WAN a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
VMware VeloCloud SD-WAN
July 2025

Learn what your peers think about VMware VeloCloud SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
Manager, Technical Solutions at a comms service provider with 501-1,000 employees
Has an optimization feature that ensures the quality of the services running on the overlay
Pros and Cons
- "Has an optimization feature that acts to ensure the quality of the services running on the overlay to be most valuable."
- "The firewall can be more advanced."
What is most valuable?
I have found the optimization feature that acts to ensure the quality of the services running on the overlay to be most valuable.
VMware SD-WAN is a more complete product because of the SD-WAN feature.
What needs improvement?
The firewall can be more advanced.
The 4G connection doesn't come by default, and it would be good to have that in the next release.
The flexibility of use for customers could be improved as well. It would be good to also improve the reseller transfer of the box from one customer to another customer.
The cost could be lower too.
For how long have I used the solution?
I have been using VMware SD-WAN for about 2 to 3 years.
How are customer service and technical support?
The technical support is okay for Singapore. VMware has had quite good results this year.
How was the initial setup?
To register with the orchestrator takes some effort sometimes. Our engineer did try a few times, and it's not exactly zero-touch. You still need to have all the information.
What's my experience with pricing, setup cost, and licensing?
The cost of VMware SD-WAN is high, but I think you can still get better pricing if your volume is high.
What other advice do I have?
If you are purely looking at it from a connectivity point of view and not so much from the point of security, then you can go for VMware. However, if you also want security features and you have a tight budget, then you probably need to choose Fortinet because Fortinet itself is a firewall. For VMware, you have to either get the NFV model that supports a third party firewall (it's a virtual appliance) or subscribe to additional services from cloud-based firewall vendors. So, you will have additional costs.
Although Fortinet is lower cost-wise than VMware, in terms of the SD-WAN feature, I think VMware is more complete. Fortinet is still lagging on the orchestrator function. So, I would rate VMware SD-WAN at eight on a scale from one to ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Telecommunications Specialist at a comms service provider with 5,001-10,000 employees
Simple to configure with zero-touch provisioning
Pros and Cons
- "It is very simple to configure. When you use the cloud to configure the equipment, it has zero-touch provisioning."
- "Its integration with the security systems would be a nice implementation. They can also consider using a management platform for both network and security operations. This would be a great improvement."
What is most valuable?
It is very simple to configure. When you use the cloud to configure the equipment, it has zero-touch provisioning.
What needs improvement?
Its integration with the security systems would be a nice implementation. They can also consider using a management platform for both network and security operations. This would be a great improvement.
How was the initial setup?
Its initial setup is not complex. It is very simple. Its deployment took about one month.
What other advice do I have?
I would rate VMware SD-WAN a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner at a comms service provider with 11-50 employees
Straightforward to set up and the support is good, but service providers should be enabled to have global visibility
Pros and Cons
- "In my experience, the setup process has been fairly straightforward."
- "Some of the service providers that use VeloCloud as their SD-WAN should be enabled to have better global visibility."
What is our primary use case?
My company works with a wide range of SD-WAN services to bring such solutions to clients.
The use cases depend, as they vary from client to client. One of them is application prioritization, and cost always comes into play when replacing a traditional MPLS network.
What needs improvement?
Some of the service providers that use VeloCloud as their SD-WAN should be enabled to have better global visibility.
For how long have I used the solution?
We have been working with VMware SD-WAN over the past 12 months.
How are customer service and technical support?
I have been in contact with technical support and they have been good.
Which solution did I use previously and why did I switch?
Some of the products that we work with or have experience with are Cisco SD-WAN, Silver Peak, and VMware's VeloCloud.
How was the initial setup?
In my experience, the setup process has been fairly straightforward.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at Smartfren
User-friendly and is easier to integrate than other solutions
Pros and Cons
- "I would absolutely recommend VeloCloud because it's user-friendly and because the integration is easier than with other solutions."
- "I would like for them to upgrade to 5G integration. Our customers have 4G now and the connectivity isn't good. It should be much faster."
What is our primary use case?
I use VeloCloud for software for reports SD-WAN solutions and WAN connectivity.
What needs improvement?
They should help our customers reduce the cost of the implementation from a local user cloud to the user using a standard cloud. They should improve the time and the cost of the implementation.
I would like for them to upgrade to 5G integration. Our customers have 4G now and the connectivity isn't good. It should be much faster.
For how long have I used the solution?
I have been using VeloCloud for ten years.
What do I think about the stability of the solution?
The stability depends on the network connectivity. If the Internet connection isn't stale, it will affect it.
How are customer service and technical support?
We contact our partners to get local support.
How was the initial setup?
The initial setup was very simple. It's user-friendly. It only takes a few hours, not days, to deploy for somebody who is experienced. We use it on a daily basis.
What about the implementation team?
We used a system integrator for the deployment. From the second year onwards, the maintenance is done by our local partners.
There are up to 100 users.
What's my experience with pricing, setup cost, and licensing?
It's not cheap but it's affordable.
What other advice do I have?
I would absolutely recommend VeloCloud because it's user-friendly and because the integration is easier than with other solutions.
I would rate VeloCloud a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Consultant at a tech services company with 11-50 employees
A comprehensive dashboard that is easy to use, but the security should be enhanced
Pros and Cons
- "They make use of a combination of different internet lines, which improves quality."
- "There is room for improvement with respect to security."
What is our primary use case?
I am a consultant with a solution provider and this is one of the products that we advise our clients on. We do not implement solutions as part of our offering.
What is most valuable?
The dashboard is very comprehensive, where you can see all of the sites with a map. You can click through using the map, which is easy to do.
They make use of a combination of different internet lines, which improves quality.
What needs improvement?
There is room for improvement with respect to security.
The price of this solution should be lower.
For how long have I used the solution?
I have been working with VeloCloud for about two years.
What do I think about the stability of the solution?
I think that it is a stable product.
What do I think about the scalability of the solution?
It is a scalable system, similar to other SD-WAN solutions.
Our customers are typically multinational, on the bigger side.
Which solution did I use previously and why did I switch?
As consultants, we have worked with several vendors simultaneously. We are independent and we do not propose a particular technology. Rather, we conduct and exercise with our clients and determine the best vendor based on that.
How was the initial setup?
I have not completed the setup myself, but my understanding is that it is okay.
What other advice do I have?
Overall, this is a good product but there is always room for improvement.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Officer 1B at Commercial Bank of Ceylon PLC
Good load balancing features and it scales well
Pros and Cons
- "The most valuable feature is load balancing."
- "The cost of VeloCloud could be lowered."
What is our primary use case?
We primarily use VeloCloud for SD-WAN.
What is most valuable?
The most valuable feature is load balancing.
What needs improvement?
The cost of VeloCloud could be lowered.
For how long have I used the solution?
I have been working with VeloCloud for about two years.
What do I think about the stability of the solution?
We have had no issues in terms of stability.
What do I think about the scalability of the solution?
We are satisfied with the scalability. We have approximately 100 branches and we plan to increase usage in the future.
How are customer service and technical support?
There are few vendors who offer support in our country. However, if we need support then we can get it directly from VMware.
Which solution did I use previously and why did I switch?
I have also worked with Citrix SD-WAN and they are both good products.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
At this time, I feel that just about everything is there in the product and it supports the requirements. My only complaint is about the pricing. Citrix is another good product but I recommend VeloCloud.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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