I use VeloCloud for software for reports SD-WAN solutions and WAN connectivity.
General Manager at Smartfren
User-friendly and is easier to integrate than other solutions
Pros and Cons
- "I would absolutely recommend VeloCloud because it's user-friendly and because the integration is easier than with other solutions."
- "I would like for them to upgrade to 5G integration. Our customers have 4G now and the connectivity isn't good. It should be much faster."
What is our primary use case?
What needs improvement?
They should help our customers reduce the cost of the implementation from a local user cloud to the user using a standard cloud. They should improve the time and the cost of the implementation.
I would like for them to upgrade to 5G integration. Our customers have 4G now and the connectivity isn't good. It should be much faster.
For how long have I used the solution?
I have been using VeloCloud for ten years.
What do I think about the stability of the solution?
The stability depends on the network connectivity. If the Internet connection isn't stale, it will affect it.
Buyer's Guide
VMware VeloCloud SD-WAN
April 2025

Learn what your peers think about VMware VeloCloud SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,671 professionals have used our research since 2012.
How are customer service and support?
We contact our partners to get local support.
How was the initial setup?
The initial setup was very simple. It's user-friendly. It only takes a few hours, not days, to deploy for somebody who is experienced. We use it on a daily basis.
What about the implementation team?
We used a system integrator for the deployment. From the second year onwards, the maintenance is done by our local partners.
There are up to 100 users.
What's my experience with pricing, setup cost, and licensing?
It's not cheap but it's affordable.
What other advice do I have?
I would absolutely recommend VeloCloud because it's user-friendly and because the integration is easier than with other solutions.
I would rate VeloCloud a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Administrator at SOURTHERN WAVES Solution
A complex product that is useful for large enterprises
Pros and Cons
- "One of the key use cases for VMware SD-WAN was assisting a customer in the industrial zone. They required virtualized servers and wanted to enable VMware SD-WAN to connect their sites in Japan or China. We assisted in building the system by integrating VMware servers and utilizing the Cisco suite."
- "VMware SD-WAN is harder than Cisco. It is complex, and we must take many steps to get the service. I think it would be beneficial if obtaining licenses could be simplified. Currently, numerous options and integrations are bundled together, which can make it quite complex."
What is our primary use case?
One of the key use cases for VMware SD-WAN was assisting a customer in the industrial zone. They required virtualized servers and wanted to enable VMware SD-WAN to connect their sites in Japan or China. We assisted in building the system by integrating VMware servers and utilizing the Cisco suite.
What needs improvement?
VMware SD-WAN is harder than Cisco. It is complex, and we must take many steps to get the service. I think it would be beneficial if obtaining licenses could be simplified. Currently, numerous options and integrations are bundled together, which can make it quite complex.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The product is scalable. We have three to four customers working with it.
How are customer service and support?
My assessment of the tech support for VMware is that it's generally accessible and valuable. However, there are some limitations. We typically contact them through a contracted third-party provider, often located outside of our region, such as in Singapore. While they are responsive, there are occasions when they may not immediately identify the issue and need to escalate it to a higher support tier, which can take some time.
How was the initial setup?
We initiated the process by installing the software and configuring Windows on the VMware SD-WAN platform.
What other advice do I have?
I rate the overall product a seven out of ten. The advice I would give to others who are considering starting to use VMware SD-WAN is to assess their organization's technical expertise and requirements first. However, if they lack the knowledge or resources, it might be better to opt for a simpler solution or to seek external support.
The tool's value and impact are significant, particularly for larger enterprises. It allows for configuration. However, the benefits may not be as pronounced for smaller offices or enterprises.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
VMware VeloCloud SD-WAN
April 2025

Learn what your peers think about VMware VeloCloud SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,671 professionals have used our research since 2012.
Partner at a comms service provider with 11-50 employees
Straightforward to set up and the support is good, but service providers should be enabled to have global visibility
Pros and Cons
- "In my experience, the setup process has been fairly straightforward."
- "Some of the service providers that use VeloCloud as their SD-WAN should be enabled to have better global visibility."
What is our primary use case?
My company works with a wide range of SD-WAN services to bring such solutions to clients.
The use cases depend, as they vary from client to client. One of them is application prioritization, and cost always comes into play when replacing a traditional MPLS network.
What needs improvement?
Some of the service providers that use VeloCloud as their SD-WAN should be enabled to have better global visibility.
For how long have I used the solution?
We have been working with VMware SD-WAN over the past 12 months.
How are customer service and technical support?
I have been in contact with technical support and they have been good.
Which solution did I use previously and why did I switch?
Some of the products that we work with or have experience with are Cisco SD-WAN, Silver Peak, and VMware's VeloCloud.
How was the initial setup?
In my experience, the setup process has been fairly straightforward.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at Jedi Global Teknologi
Easy to use and the Dynamic Multipath Optimization is useful
Pros and Cons
- "The most valuable feature is the Dynamic Multipath Optimization (DMPO), which allows the customer to maintain and monitor their link quality in real-time."
- "VeloCloud needs improvement in terms of its security features."
What is our primary use case?
We are a solution provider and this is one of the products that we implement for our customers. Our customers use VeloCloud to create their own SD-WAN.
What is most valuable?
The most valuable feature is the Dynamic Multipath Optimization (DMPO), which allows the customer to maintain and monitor their link quality in real-time. It will tell them whether the performance is good, bad, or degrading.
This solution is quite easy to use.
They have their own gateway offering where they have sensors in front of the applications like Office 365 and G Cloud. It is a unique advantage compared to other SD-WAN vendors.
What needs improvement?
VeloCloud needs improvement in terms of its security features. It needs to work with third-party vendors such as Fortinet, Check Point, or Palo Alto because at an increasing rate, and because of new rules for compliance, organizations require security features that are not offered by VeloCloud.
For how long have I used the solution?
We have been using VeloCloud for one and a half years.
What do I think about the stability of the solution?
With respect to stability, we have had some issues in the past that are related to the performance of the equipment. I would rate the stability an eight out of ten because there are some features that are currently unstable, like the link select and the path selection between the gateway and the devices. The result is a loss in performance.
How are customer service and technical support?
We have been in contact with technical support and I would rate them a seven or eight out of ten. Their response time is typically fast but in terms of resolution, sometimes it takes a long time for us to get the patch for the system.
Which solution did I use previously and why did I switch?
We also work with Forcepoint SD-WAN and we have tried other solutions as well. Some of these include Riverbed and Fortinet.
One of the big differences between VeloCloud and the other vendors is the speed and ease of deployment. VeloCloud is fast and quite easy to deploy. The second difference is that they have their own VeloCloud gateway.
How was the initial setup?
The initial setup is straightforward. In my experience, VeloCloud is one of the easiest SD-WAN vendors when it comes to initial setup and deployment.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is higher than that of other SD-WAN vendors.
What other advice do I have?
We have been using multiple versions of this solution. We have been using the software as well as different Edge devices including the Edge 510 series and the Edge 520 series. The 510 series is the most common one.
Most of the deployments are cloud-based. Our customers prefer the cloud from a business point of view because it is less expensive. To deploy on-premise, the cost of using VeloCloud is quite high and it becomes an obstacle for some customers.
My advice for anybody who is considering this solution is to first think about their SD-WAN needs. VeloCloud is a very good product as long as you don't have any concerns about security. If the main concern is about the link performance and bridge connectivity then it is a very good product.
Overall, it is a good product that is friendly, integrates well, and has good performance. It is only lacking in the security perspective.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Regional Technical Manager at Nestingtech
Good performance and allows our customers to better manage their environment
Pros and Cons
- "The most valuable feature for one of our customers is the ability to stage cloud workloads from the local network."
- "Technical support is in need of improvement."
What is our primary use case?
We are a reseller and this is one of the solutions that we provide to our customers.
The use case is dependent on the customer and their requirements, but the primary use is as an SD-WAN. It helps our customers streamline their configuration, it improves link recovery, and helps them better manage their environment.
What is most valuable?
The most valuable feature for one of our customers is the ability to stage cloud workloads from the local network.
What needs improvement?
This solution needs a local gateway for the cloud in every country. The gateway is used to set up cloud access and one of my clients had a bad experience with the local partner that was trying to set one up.
Technical support is in need of improvement.
For how long have I used the solution?
We have been using VeloCloud for two years.
What do I think about the stability of the solution?
With respect to stability, every vendor deploys this solution in their own way. There is always a concern about performance and stability.
What do I think about the scalability of the solution?
It is difficult to judge scalability with a small number of deployments. I would need to try it with 100 branches to test scalability.
How are customer service and technical support?
Technical support for VeloCloud needs to be improved. Customers compensate for the lack of support by using the portal. I would rate the support a seven out of ten.
How was the initial setup?
The initial setup is very easy, which is a plus for this solution.
The majority of time is spent in the planning stage. Once you are ready to deploy, it should not take more than 30 minutes.
Which other solutions did I evaluate?
VeloCloud performs as well as the Cisco SD-WAN but it is cheaper in price.
What other advice do I have?
I recommend using this solution. It is a good product and if the support were improved then it would be even better.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Secure, high availability, and knowledgeable support
Pros and Cons
- "The most valuable feature of VMware SD-WAN is security. Additionally, the integration and configuration are easier to do than with other solutions, such as Cisco."
- "The initial setup of VMware SD-WAN was simple. However, it took six days to complete."
What is our primary use case?
VMware SD-WAN is used for security and virtualization.
What is most valuable?
The most valuable feature of VMware SD-WAN is security. Additionally, the integration and configuration are easier to do than with other solutions, such as Cisco.
For how long have I used the solution?
I have been using VMware SD-WAN for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have approximately 200 customers using this solution.
How are customer service and support?
The support from VMware SD-WAN is knowledgeable.
I rate the support from VMware SD-WAN a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of VMware SD-WAN was simple. However, it took six days to complete.
What about the implementation team?
We use a third party to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
The price of VMware SD-WAN is less expensive than some solutions, such as Cisco.
What other advice do I have?
I recommend this solution to others.
I rate VMware SD-WAN a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Manager, Technical Solutions at a comms service provider with 501-1,000 employees
Has an optimization feature that ensures the quality of the services running on the overlay
Pros and Cons
- "Has an optimization feature that acts to ensure the quality of the services running on the overlay to be most valuable."
- "The firewall can be more advanced."
What is most valuable?
I have found the optimization feature that acts to ensure the quality of the services running on the overlay to be most valuable.
VMware SD-WAN is a more complete product because of the SD-WAN feature.
What needs improvement?
The firewall can be more advanced.
The 4G connection doesn't come by default, and it would be good to have that in the next release.
The flexibility of use for customers could be improved as well. It would be good to also improve the reseller transfer of the box from one customer to another customer.
The cost could be lower too.
For how long have I used the solution?
I have been using VMware SD-WAN for about 2 to 3 years.
How are customer service and technical support?
The technical support is okay for Singapore. VMware has had quite good results this year.
How was the initial setup?
To register with the orchestrator takes some effort sometimes. Our engineer did try a few times, and it's not exactly zero-touch. You still need to have all the information.
What's my experience with pricing, setup cost, and licensing?
The cost of VMware SD-WAN is high, but I think you can still get better pricing if your volume is high.
What other advice do I have?
If you are purely looking at it from a connectivity point of view and not so much from the point of security, then you can go for VMware. However, if you also want security features and you have a tight budget, then you probably need to choose Fortinet because Fortinet itself is a firewall. For VMware, you have to either get the NFV model that supports a third party firewall (it's a virtual appliance) or subscribe to additional services from cloud-based firewall vendors. So, you will have additional costs.
Although Fortinet is lower cost-wise than VMware, in terms of the SD-WAN feature, I think VMware is more complete. Fortinet is still lagging on the orchestrator function. So, I would rate VMware SD-WAN at eight on a scale from one to ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Effective solution for increasing bandwidth across different sites while ensuring no loss in connectivity
Pros and Cons
- "If one circuit crashes, we are able to switch to a second circuit without any disruption in connection."
- "In the future, we would like to have more capacity using this solution as there are limitations on the VCE. For example, only 50 tunnels can be supported currently but we would like to have 200 tunnels using the VeloCloud VCE device."
What is our primary use case?
We use this solution to increase our network bandwidth between sites in our company. For example, there are two internet lines and one NPOS network in Taipei and one SD-WAN solution in Poland. The VCE connects these lines and networks to our LAN switch which increases our bandwidth.
What is most valuable?
If one circuit crashes, we are able to switch to a second circuit without any disruption in connection.
What needs improvement?
In the future, we would like to have more capacity using this solution as there are limitations on the VCE. For example, only 50 tunnels can be supported currently but we would like to have 200 tunnels using the VeloCloud VCE device.
The security function on the VCE could be improved as we need to purchase another device to protect our setup.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
Which solution did I use previously and why did I switch?
We previously used the FortiGate SD-WAN solution. When using this solution, we experienced application disconnection if the network failed. This does not happen with VeloCloud.
What about the implementation team?
A vendor assisted us with the setup of this solution.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free VMware VeloCloud SD-WAN Report and get advice and tips from experienced pros
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Updated: April 2025
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