UiPath Platform Reviews

UiPath is the go-to tool if you need to automate tasks that can be combined to create an automated process. We provide services to customers using UiPath. They come to us with their needs, be it to improve performance, accuracy, or reduce costs, and we help them by automating processes that, most of the time, consume too much in terms of unnecessary human resources.

We have many successful cases where the customer has noticed an important reduction in processing time while also maintaining excelent quality.

This solution is especially efficient if the process being automated involves legacy applications that do not and can not be automated using APIs.

UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs. 

One scenario where it is not great is on remote desktop automation, where applications are not directly accessible. It does, however, have some features to facilitate this kind of automation and definitely stands out from the competition because of things like that.

I have used UiPath for the last nine months.

The product is very stable and no weird behaviours should be expected.

This solution is extremely scalable. It has a cloud platform to manage the workforce and can work with parallelism.

The support team responds fast and seem to be interested in solving problems.

I have used Kryon.

The initial setup is not really complex.

We implemented UiPath through a vendor and they seemed to be experts.

Our ROI varies from project to project.

There are different licensing options and you should study which one better suits your company's needs.

We did not evaluate other options because we work with the tools that our customers buy and we do not get a say in what they acquire.

There is no doubt why UiPath is the market leader, it is very robust, flexible and has great learning material and documentation. The team and community behind this product are amazing.

The primary use case of this solution is to automate the repetitive tasks in the workplace. UiPath is connected to the Orchestrator to centrally manage the robots. Mobile Orchestrator is what we use to control the robots using Android and iPhone mobiles.

UiPath has saved us many FTEs. 24x7 working robots have helped us in saving a lot of time and have reduced human mistakes. Robots take care of tedious and repetitive tasks, where humans concentrate on critical decision making.

We can run and stop the robots at any time using the mobile orchestrator, which has helped us while we were on the go.

We can develop own activities using Visual Studio and integrate them into the UiPath Studio.

We have found the following features valuable:

1. UiPath Studio for developing robots.
   
2. Orchestrator is used to centrally control the robots and view the visual statistics for each one.
3. UiPath Academy provides free courses to learn the solution.
4. The UiPath Community Edition is a free version of Studio that helps everyone to learn and practice with the tool.
5. UiPath Connect & Go offers custom activities developed by people around the globe.

The aspects that we feel can be improved are:

1. Sometimes the tool is not stable with the selectors that are used to identify the different windows within the Windows operating system.
2. Backward compatibility is missing. After upgrading to the new version, some activities won't work.
3. It would be nice to have this tool support other operating systems too.
4. C# is missing and it currently supports only VB.Net. We would like to see C# support in the next release.

We have been using the UiPath tool for more than three years.

The solutions or test cases where we have used UiPath are:

1. Formatting different types of files (.csv, .dat, and .xls) to .txt
2. Reconciling data between different applications
3. The direct-debit application process

We deployed the solution inside a virtual machine in Cloud.

The organizations where we have implemented the UiPath solution have seen reduction and savings in time and FTEs. Processors were able to focus on other tasks and have the robot work on mundane and repetitive tasks.

The most recent organization is happy with the output and is planning to have other processes automated.

The most valuable features of UiPath are the drag and drop activities.

Since UiPath offers eLearning it makes it useful for developers to learn the basic activities used in automating processes.

UiPath also offers documentation and forums that help developers during debugging.

The product should be made more friendly to non-programming users, as some functions require a background in VB.NET.

UiPath should also add activities for the Excel application like formatting Excel columns and rows.

We have been using UiPath for ten months.

The workflow was able to handle the exceptions gracefully. The solution followed the ReFrameWork template of UiPath.

The solution is scalable as we are able to reuse the workflow.

We have not reached out to customer service during the implementation.

From the start, we used UiPath in automating processes.

Installation of Studio is straightforward but the Orchestrator, we don't have visibility as the client's IT team performed the installation.

The implementation was performed by the in-house team.

We don't have visibility on the ROI, just feedback from the client to say they have seen reduction and savings in time and FTEs.

We did not evaluate other options prior to implementing UiPath. It was decided and chosen by the organization and recommended by the Business Analyst.

We have created a workflow that is dynamic and reusable.

Overall, UiPath Studio is easy to use and navigate.

The primary use case is for a medical claims process automation using UiPath RPA.

• Streamlined the medical claims process. It reduced errors by 30 percent.
• Improved user productivity by 50 percent.
• Turnaround time for claims payment has been reduced from 120 days to 30 days.

It is easy to manage the robotics environment with Orchestrator, including scheduling and reporting.

Optical character recognition for hand written documents could be improved.

I'm not using it myself. I'm working around it with consultants. I am in network IT. I have seen the product at work and tried it myself. It is sort of easy to use.

From our main systems, it integrates a platform for our citizens, sending them notifications.

We have released on time from the staff for IOPS, which is what they are going to focus on. We are leading in our country in this area. It is supposed to change our thinking about how we should work with newer process and how systems are thinking.

You can integrate it to do many things. We have a lot of different data that comes into it.

Studio needs to be more user-friendly, maybe it could be integrated with an AI.

We want to see more ways that we can use the product. We want to see more actual cases.

We haven't had that many problems. We have had more issues with the products integrating into it.

It does what it is supposed to do. We haven't had any complications in the less than two years that we have used the application, which is quite good.

Scalability-wise, it should meet our needs going forward.

I am planning to use the UiPath Academy going forward.

The application setup is easy, but the process can vary. 

We only use the technical support when we were renewing our license. The process could be easier, as there are a lot of steps.

We are set up for annual licensing and will be taking the time to renew.

Gone are the days when you have to deploy 100s of people for repeated tasks. We regularly update invoices of different channels and merchants to our workflow. Capturing each invoice requires some human attention. There are chances of using OCR or text-based extraction of invoices. We easily automate each type of invoice extraction to our spreadsheet. This reduces one hour (max 1.5 hr) of 100 employees in our organization.

Majorly replacing all the remote freelancers who were doing the copy-paste work for us to fetch invoices at low pay; they are now set free. We do not hire them, rather our UiPath robot does that, thus reducing the cost.

The best part of UiPath is you do not need to check anything manually. Whatever error comes, the robot automatically gets stopped rather than infiltrating absurd values in the next process.

We have deployed the technology for six months. We are facing a major challenge in front of us. The invoice automation can only be done when the invoices are on the website. Usually, we fetch invoices from partner websites as PDF. Thus we are doing extra work of converting the pdf to RPA readable file. If we had dedicated channel of PDFs then it would have worked but it is not like that. 

We are a financial shared services office; we have been using UiPath in our daily process. This is the most useful tool.

This has helped us to automate most of the jobs. Even if it has more control and manual works, this works well.

• The recording features, basic Citrix, OCR, and desktop recording which gives good results
• OCR is at its best.

I'm from Chennai, and here I couldn't see any classroom training or academy which offers the classroom course.

• Invoice processing
• Claims processing
• Vendor onboarding
• Product fitment analysis
• Database monitoring
• Interaction with FTP and analyzing XML files
• Underwriter quote submissions
• Automating reconciliation of reports.

Ease of implementation.

Extensible framework assists in plugging in required components from existing scripts, and in implementing intelligent automation utilizing the best in class machine learning algorithms.

The framework provided has good recovery mechanism and exception handling capabilities built in. It can be customized based on the requirements and provides an easier start for implementation and to showcase in a presentable manner.

• Excel automation: It has activities related to most of the functionalities in Excel and makes life easier for anyone who spends a significant amount of time in Excel for analysis and reporting.
• PDF automation: It performs well in reading native PDF documents.
• Email automation: It integrates well with IMAP, SMTP, and POP3 apart from supporting Outlook and Exchange which are used extensively in large corporations.
• Web automation: The use of UiExplorer in extracting the properties of web elements and easy modification to improve the re-usability of workflows.
• Windows automation: It works well with Windows-based apps for updating information received in Excel spreadsheets and to capture the information and reports generated in the apps.
• Mobile app support to monitor bot health and status of the workflows.
• OCR integration works well with third-party engines.

• The core product is yet to include machine learning capabilities. 
• Focus on solving domain-specific high volume use cases to target the major pain points in each vertical.
• Simplify the knowledge requirements on .NET Framework for implementing complex automations.
• Including additional visualizations on the reporting side would help.