TrendAI Vision One Reviews

I use the solution primarily for EDR. The top challenges in our industry are the accuracy of the detections and the visibility of alerts and events.

We are accessing it via the cloud, and we are monitoring the endpoints and cloud servers. 

Vision One provides centralized visibility and management across protection layers, which is critical for tracking threats, viewing vulnerable assets, and understanding the overall security posture of the organization.

Vision One helps me a lot when it comes to reporting. The reports are very detailed and informative. There are recommendations and analyses of how to mitigate threats. We have comprehensive visibility.

The executive dashboards are very helpful for us in assessing our security posture. We can see what needs to be prioritized and mitigated first.

The risk index feature helps us make security improvements and implement security policies. It helps to have robust security.

Vision One helps to harden security controls and policy implementations.

Vision One improves our organization's security posture by allowing us to apply more robust security controls, implement security policies, and improve the security culture. The centralized visibility enables more efficient security operations.

Vision One makes it convenient to assess and mitigate or block threats across the organization. The XDR is collecting data from more than one client or company and correlating it. The XDR detects the loopholes or vulnerabilities of the system. It uses MITRE ATT&CK techniques to identify and respond to cyber threats or vulnerabilities.

Vision One improves our security posture because we can patch any vulnerable machines that are prone to risks and attacks.

Vision One has decreased our time to detect and respond to threats by 50%.

We use automation capabilities, especially when there is a breach or a risk activity with the user or the endpoint. It helps us by isolating devices automatically. This automation saves us about 20% of the time.

I love everything about the solution, especially the XDR features, the attack surface management, and the workbench alerts. It oversees vulnerabilities among the system and devices, prioritizing areas that need patching.

When I started working with it, I knew nothing about this solution. I found it very user-friendly and easy to understand.

There are limitations in terms of threat response actions. 

I have been using Vision One since December 2022. It has been about two years.

There are some errors with the solution. I would rate the stability a seven out of ten.

It is scalable. I would rate the scalability of the solution as eight out of ten.

We have clients of various sizes. Our clients are small, medium, and large organizations.

The customer service or technology is responsive, but they take a minimum of one day, and up to three days, which is too long.

I previously used Azure Sentinel. Vision One is an advanced solution compared to Azure Sentinel. I prefer Vision One because of the convenience and easy correlation.

The initial setup is complex due to the various cloud resources that we have. We have workstations, servers, etc. Its implementation can be simplified.

It did not take us very long. We migrated from Apex One to Vision One. It did not take long.

It provides returns on investment by saving about 50% of time, money, and resources.

I find it to be a cost-efficient platform.

I would recommend this solution. It helps a lot when it comes to security. It covers endpoint security, email security, web security, and data leak prevention. It has everything.

I would rate Vision One a nine out of ten.

Trend Vision One has advanced sensors that collect telemetry from various sources like endpoints, email, and network. Workbench then correlates data to provide visibility across the entire environment. If there is any virus in the environment, it correlates the information, shows where it started, who the user is, and how it traveled through the environment, thus providing complete visibility and infrastructure correlation.

Trend Vision One consolidates security and saves time.

Trend Vision One is a cybersecurity platform in which Trend Micro has integrated every kind of solution. You have an MDR solution. You have an email security solution. You have endpoint protection. You have server protection. You have EDR. You get everything in one console, whereas vendors like Kaspersky and CrowdStrike do not have only one console. With Trend Vision One, you get all the solutions in one web console or platform. 

It helps with faster response. You have telemetry from different sources, which makes it easy to do analysis and respond. Its automation capabilities help to isolate endpoints and respond. You can respond in multiple ways. You can revoke permissions or terminate any process. You can isolate an endpoint. You can run a script. You can automate in different ways and integrate scripts, playbooks, etc. It saves time.

Centralized visibility is valuable. We can view what kind of virus or threat exists, where it has traveled, and how it started. A security analyst can use just this one console to view all the information.

Another valuable feature is its automation capabilities, which help in responding to any kind of alert swiftly.

Currently, there is nothing specific that needs improvement. Their support is very cooperative, and they provide an educational portal for learning the solution. However, deployment could improve by considering customer environments that are not fully updated.

I have been working with Trend Vision One for the last six months.

When I contacted Trend Micro support, they were very cooperative and quick in resolving and remediating any issues. I would rate their support a nine out of ten.

Positive

I have worked with Kaspersky, which offered only a single solution and not a fully integrated console. Kaspersky had multiple options but did not provide the same level of centralized visibility as Trend Micro. Kaspersky has graphs for visibility whereas Trend Vision One has both graphs and Workbench. Workbench provides a wider overview, whereas, with Kaspersky, you can only see a sketch of where a virus started or where it ended. Trend Vision One tells you how and through which user a virus came into your environment and how it traveled through your infrastructure.

There is a big difference in the price. Trend Micro solutions are more expensive than others.

It can be a bit complex. Trend Micro has a requirement that endpoints should be fully updated. In customer environments that are not connected to the Internet, that can be an issue. Trend Vision One is a cloud platform. If the endpoints are not updated, you can have multiple errors when you deploy the agents. We find such issues in customer environments.

The initial deployment time depends on the infrastructure. It took us about a month to cover 1,000 endpoints and 200 servers.

Trend Micro solutions are very expensive compared to other solutions. Even though everything is in one console, each feature requires a separate license.

If you do not have any compliance regulations preventing you from using a single vendor, I recommend adopting Trend Micro's cybersecurity platform for full security coverage and reduced management time.

The Risk Index feature helps with the attack surface and risk management. It detects vulnerabilities in your environment and calculates the risk in your environment, but I have not yet used this feature.

When you deploy such a solution in your environment, there is always a huge amount of false positives. The false positive rate depends on how your security engineer has done the configuration. After some time, the false positive rate reduces. The reduction in the false positive rate depends on your infrastructure. If you have a huge infrastructure, it would take some time. It also depends on your security resources who work on this solution. If you have only one person, it can take about six months, but if you have a team of five security people, it would take about a month.

I would rate Trend Vision One a nine out of ten.

We use Vision One XDR for our endpoint security. Our company has nearly 4,000 users. We have endpoint cybersecurity agents for which we can use XDR. 
Trend Micro has multiple subscription licenses for individual Vision One components. There are also licenses for XDR for endpoints. We have adopted four packages from Trend Micro: endpoints, workload security, mobile security, and email security gateway.  

We didn't realize the benefits immediately after deploying the solution, but we saw results quickly. When you install Vision One, the policies are set to the default setting. It scans your machines, and you get alerts if someone is attacking, there's a vulnerability that must be patched, or there's a Trend vulnerability you're patching somewhere.

It has reduced our detection time. The detection is quite fast, but the response at the SOC level might take time. Vision One can be used to conduct analysis first. It reduces the investigation time because Trend Micro has an advantage in Pakistan. They have local technical resources deployed here. Organizations can get heavy false positives, but Trend Micro can help you define the policies accurately.

Our primary focus is DLP, and Vision One has solid DLP features. We also use URL filtering and device blocking, and there's telemetry for identifying exploitable vulnerabilities.

It offers us centralized visibility. That's the advantage of Vision One's unified platform with data lake capabilities. They pull telemetry data from the endpoints, network devices, and cross-layered architecture, and Vision One performs filtering and analysis.

Additionally, Trend Micro can integrate third-party tools, such as Fortinet, Cisco, or any other vendor's firewall, to get the logs and alerts from them. Vision One is much more capable in that way.

Having that centralized visibility has improved our efficiency. The organization has multiple tools segregated into separate windows that give you a particular type of visibility. Multiple SOC team members can view the same window. The beauty of Trend Micro is its ability to integrate all of the systems in one cloud platform, right, in terms of Vision One. From your workbench, you can easily monitor and centrally manage alerts. My SOC team is happy with it. 

The risk index feature is a rich view that rates any alert on a scale of 1 to 100 and classifies it as internal or external. Few OEMs can provide that sort of capability. The index ratings provide a window into device health and how alerts can be resolved. 

The attack surface management is a fantastic feature with a proactive approach. Normally, organizations do pen testing quarterly or once a year, but attack server management proactively checks user authentication or changes in your environment. 

Vision One's functional capabilities are excellent, but the platform can be upgraded and simplified in many ways. We use multiple playbooks to automate many things, but I'm not sure there are mature cybersecurity applications. There are several external alerts, and their behavior changes daily, so I'm not sure automation can help you that much. We're using the playbooks, but it might require some improvement.

We have used Vision One for two and a half years. 

I rate Trend Micro support eight out of 10. They stick to the SLA and respond on time. They are cooperative and supportive. I'm very satisfied.

Positive

We have evaluated multiple vendors, and Trend Micro is among the best. You cannot have a typical apples-to-apple comparison. There are a lot of things which we need to compare. Other tools may not be at the network level or have the third-party integration that Vision One has.

Deploying Vision One is easy. You can deploy it with a few clicks and configure the policies or use the default ones. It's flexible and user-friendly, and there are no headaches. The deployment time depends on your environment. If you have thousands of endpoints, it takes some time, but it's just a few minutes if you have a couple. 

Trend Micro is pricey, but it has more capabilities than a standard XDR, so the customers consider it reasonable. The market has accepted it. Trend Micro has a 64 percent share. 

I rate Trend Vision One nine out of 10. 

We rely on Trend Micro Vision One as our Extended Detection and Response platform, leveraging its capabilities for endpoint detection and response across our entire IT environment.

Trend Micro Vision One boasts a good detection rate thanks to its data lake analysis and frameworks like MITRE. This helps minimize false positives, ensuring alerts are truly security threats. While no platform is flawless and occasional false positives can occur, Vision One's detection is effective for our use cases.

Trend Micro Vision One doesn't have a separate module for advanced threat protection. Instead, its standard endpoint protection, formerly Apex One, includes features like real-time scanning with advanced telemetry collection to identify and prevent unknown threats. These features go beyond basic signature-based detection and offer advanced actions like specific file quarantine or cleanup thanks to machine learning capabilities.

Trend Micro Vision One uses real-time machine learning to detect ransomware, a critical tool since cybercrime is increasingly focused on extortion. While ransomware isn't new, its prominence in news reports makes it a major concern. However, even though it's widely reported, it may not be the biggest threat. For healthcare organizations especially, protecting patient data from being leaked and sold on the dark web is paramount. This is why using tools like Trend Micro Vision One is crucial.

Trend Micro's Vision One simplifies security management by offering a unified console for threat detection, investigation, and hunting across all security layers. This replaces their previous approach of separate consoles for different products like cloud app security and Cloud One, eliminating the need to switch between consoles for a complete security picture.

While telemetry data offers valuable insights into identity access, endpoint detection, and threat intelligence, doesn't provide complete visibility. There's no access to firewall logs or built-in network access control. However, the platform's strength lies in its advanced features like intrusion detection and integration capabilities, allowing for threat hunting and sharing data with other security solutions.

Vision One uses two methods for endpoint detection. The first is "active update," where devices connect securely using port 443 to the cloud to download the latest signature data every 12 hours, ensuring they have up-to-date protection. This eliminates the need for on-premise signature updates.

Vision One is user-friendly with clear navigation, but its wealth of data can be overwhelming for new users. For example, telemetry can be complex, and some alerts might go unnoticed by inexperienced users who lack the necessary skills to interpret the data effectively. This isn't a flaw of the product itself; it's simply a matter of needing the right training and experience to get the most out of it.

Vision One, while easy to manage, requires significant upfront investment when building a platform from scratch. Configuring agent deployment, servers, and third-party integrations, takes many hours and there's no perfect out-of-the-box solution.

While initially considering Trend Vision One as just a replacement antivirus solution, we realized its extended detection and response capabilities offered more than just basic endpoint protection. XDR allows for collecting telemetry data beyond signatures, enabling us to identify threats like suspicious file activity, lateral movement, and potential command-and-control communications. This provides a more comprehensive security posture compared to traditional antivirus solutions and helps reduce our workloads.

Our organization utilizes the full range of Trend Vision One features, excluding tipping points. This includes attack surface risk management, XDR threat investigation, endpoint, cloud, network security, and email protection. This full security posture positions us well for our future security roadmap.

Trend Micro Vision One requires significant customization to fit our specific needs, which increases the administrative burden. While the wider data collection offers a broader security net, we don't utilize all its services (e.g., Okta integration). This necessitates manual log ingestion from Azure (e.g., anonymous logins, suspicious tokens) and additional verification using separate tools like Azure for risky sign-in detection and IP vetting, making it a more hands-on security solution.

Trend Vision One has some usability issues. For example, extracting browser history for forensic analysis is cumbersome. The platform parses the history file but then doesn't allow exporting the data, making it difficult to share findings with managers. Additionally, the lack of a Network Security Installer for endpoint agents is surprising, especially considering servers have them. The feature request process, relying on a community voting system within a product portal, seems inefficient. Overall, improvements in data consistency and user-friendliness would be beneficial. 

I have been using Trend Vision One for two years.

Despite having several open support tickets with Trend Micro, I'm impressed by their exceptional customer service. Unlike Microsoft, they proactively reach out by phone to resolve issues quickly. This personalized approach makes me confident we'll get everything sorted out.

Whenever I encounter an issue, technical support is fantastic at providing a root cause analysis, which helps me understand the underlying problem and document it accurately for leadership.

Positive

I wasn't involved in the initial Trend Vision One deployment, but I heard about performance problems. While my team deployed the product itself through SCCM after enterprise approval, the agent caused high CPU usage due to configuration issues. Now, from my new perspective, it's clear these problems stemmed from deployment configuration, not the product itself.

Trend Micro recently switched from a license-based pricing model to a credit system, which caused some initial frustration during my renewal. While I've spoken with their leadership about the credit system's functionality and potential improvements, it still feels unconventional even though I'm now more comfortable with it.

I would rate Trend Vision One eight out of ten. 

In our organization, the IT department has a collective decision-making process for product procurement. During the proof of concept calls, a group of 30 IT professionals evaluate vendor presentations, like, Microsoft partners showcasing Windows Defender. They consider features, budget fit, and individual preferences before voting on the best option. Leadership then finalizes the purchase. While I, the senior security team member, have no direct influence on product selection like Trend Vision One, I significantly impact its functionality. I work directly with Trend Micro, providing daily suggestions for product improvement within the platform.

Upon taking control of Trend Vision One, I identified several areas for improvement, including integrating custom data feeds like taxi data, deploying agents in different ways, and collecting telemetry data specific to our environment e.g., Office 365 data. Since Trend Vision One doesn't natively collect everything, and tailoring it to our needs involved significant effort e.g., setting up DLP rules for email and collaboration, I'm unsure about its initial impact without customization.

While a patch exists for the vulnerability through Tipping Point, we don't have it, our existing intrusion prevention/detection rules within our server and workload protection system offer some mitigation. A specific module in this system is being configured to address the CVE and potentially protect our assets even if a patch isn't applied.

Trend Vision One is a great cybersecurity platform that requires upfront effort to set up but offers comprehensive protection for your organization. While it has room for improvement, the developers are actively adding new features like cloud scanning and AI-powered detections, demonstrating their commitment to innovation. This ongoing development ensures Trend Vision One stays relevant and effective in the ever-evolving security landscape.

Our biggest security challenge was the number of alerts. It has helped with the reduction in alerts. We had too many alerts in the past that were false positives. The reduction in alerts was definitely a big benefit to us.

With Vision One, we have a platform view and all alerts go to one place. It gives us a much better understanding.

We definitely have better visibility. We can now detect things that we could never detect in the past using traditional AV platforms. That is definitely the biggest benefit. The second one is the risk score where we can see where the risk is in the business, and we can actively call and address it.

We use it on all of our endpoints. We use it on our cloud, on our email, M365, SharePoint, and OneDrive. We have been using it pretty much everywhere.

Vision One provides us with centralized visibility and management across protection layers. It is critical to us. Without it, our staff has to work harder because we are in multiple dashboards, and we do not have a giant picture between the systems and the security layers. Vision One connects it all together for you, and it can show us an attack from start to finish. It allows us to defend that much better.

Vision One has definitely increased our efficiency by reducing the number of alerts and correlating them. It is almost impossible to put a real number on it, but we definitely see things that we could not detect without it. There is probably 50% efficiency.

We use the Executive Dashboards. It is important to us that we can drill down from the Executive Dashboards into XDR detections.

We use the Risk Index feature. We look at the highest risks to the business, and we actively address those risks. There is a little bit of gamification with it. We have engineers looking to reduce the overall score of the business. They are targeting the biggest risks that Vision One has given us and that are most likely to be exploited. By addressing that, we reduced our risk score, and, as a side effect of that, we improved our business' security posture.

We use the Attack Surface Risk Management capabilities. We can see what is being actively exploited in the wild, and if we see some of that in our perimeter, we are going to do that straight away. We have full visibility of what is vulnerable, which allows us to prioritize.

Trend Micro XDR has helped to decrease our time to detect and respond to threats. With the combined visibility of Vision One, we get a lot of better-quality reports. In the past, with products like SIEM, we used to get a lot of noise. We would get thousands of alerts that were never risks to us, whereas XDR is all joined together. It gives you a much more confident data set, and from our data set, we can then start addressing the real risks to the business, which we have never been able to do in the past. It is the primary driver for business change. We get great visibility and high-quality alerts. We never measured the time to detect in the past, but I know that we are now detecting things within an hour or so, whereas in the past, it might be in hours if not days. We would have never detected some of the things in the past because we did not have a tool to do it.

Vision One has helped to reduce the amount of time we spend investigating false positive alerts. It has saved a lot of time. Traditional tools give you completely out-of-context alerts, which take time. We had thousands of alerts to look at, but 99% of them were just false positives. People sat on those alerts all day long that were never going to be an issue for us. When you get an XDR and Vision One in place, you start getting good-quality alerts. It just frees up countless amounts of time, but I cannot give a number.

We use its automation capabilities. Some of the playbooks have saved us days. They have taken action without the security being involved. 

It is definitely the center of our detection and response these days. We are seeing things that we have not seen before or never detected with other tools. It has made us far more aware of what is on our estate. It provides better visibility and allows the threat detection team to stop anything that might even be a suspect well in advance. It has definitely improved our response times.

I like the workbench. It is a view of all the alerts or problems in your estate. The visibility that it provides to engineers is very useful. It is one thing having lots of alerts. It is another thing to have something to correlate all your alerts into a workbench for you so that you can see what is going on. 

Integration is very good. There are lots of integrations. There are third-party products that we use, so the integrations are beneficial.

Within five minutes, even a new engineer can understand how to use it. It is very intuitive. You can easily learn how to use the platform and get the most from it. 

It is very good. It is very simplistic to learn. It is very intuitive to learn. We do not spend a lot of time training the staff on how to use it. They can just pick it up and use it themselves quite well.

On the reporting side, we use quite a lot of reports and dashboards. This visibility is very beneficial.

Playbooks are very good, but on the automation side, they could always improve. Having more variables within the playbook would be useful. It would allow us to have more refined playbooks for the business. It would allow us to take stronger action through a playbook. It will give us confidence to target a particular area of business where our risk tolerance might be higher or lower. We would like to have more granular playbooks.

Further integrations with other products are always beneficial.

I have been using it for four years.

It has never been down for us, so it is very stable. I would rate it a ten out of ten in terms of stability.

We have never had any scale issues. It has been absolutely fine. I would rate it a ten out of ten for scalability. 

Their support is great. Whenever I have called them, the support teams have always been fast to respond. They are always helpful and willing to talk by email, phone, or WebEx. The escalations are always good as well. If we need further support, they are always there to promote that.

I would rate their support a ten out of ten. I do not think it can be improved. It is excellent.

Positive

We had a SIEM from LogRhythm. We almost replaced that entirely. We went for Trend Micro for a lot of reasons. The product was definitely the number one reason. It went through some rigorous testing with us, and we proved it to be very good and helpful to the business. Trend Micro's support model from their sales and delivery and their pricing model just worked for us. They were a good fit with our business.

Deployment on the cloud is always easy. Deploying the agents to the endpoints can take time due to the size of your estate, but it is not a Trend Micro issue. It is purely down to the size of your environment. If you have 1,000 endpoints, it is not going to take as long if you have 100,000 endpoints. It is just a bit of a scale thing. You have got to deploy it out. It is not the worst deployment we have ever seen.

It is fairly straightforward. Cloud-to-cloud gets done in minutes. With all such tools, it is always about how long it is going to take the IT team to deploy the agents to all of their endpoints. It was not a massive issue for us.

We spent a few months getting it working.

We had about four people for implementation and maintenance. We had about 11,000 endpoints. We have offices around the world. We have the UK, India, Canada, Australia, and many others. We have a full global team there. 

In terms of maintenance, the cloud does not require maintenance. The rest of it is about looking at the agents in terms of how the agents work, how they are deployed, and whether they are doing what we are expecting.

We do not calculate return on investment as such, but we have detected things that we may never have detected in the past. Those things could have turned into an actual real attack. We have probably saved far more than the cost of the system by not having an attack. The cost of being attacked, being exploited, having downtime, and reputation damage would be huge. It easily pays for the product.

It is definitely not cheap. I do believe you get what you pay for to some degree. It is cost-effective. The money we spend on it is justifiable. It is not the most expensive product in the market. It is definitely not the cheapest product in the market. You have got to weigh that off as part of your business risk and understand what the risk to the business is if you do not spend and invest in modern tools like Vision One.

I would definitely recommend this product. We would not be without it. I would definitely recommend doing a proof of concept in your environment. Once you have done that, you will realize the value of it, and once you realize the value of the tool, there is no going back. You would have to purchase it.

I would rate Trend Vision One an eight out of ten. They have room for improvement, but that is not at all unusual. It is still very good, and we would not want to get rid of it any time soon.

We use Vision One for antivirus, endpoint protection, and identifying misconfigurations in our cloud platform. It secures our servers and endpoints and detects any sort of malicious software or inappropriate user behavior. It's a cloud solution with agents on the machines for endpoint protection. 

Vision One gives us more insight. When we implemented the solution, we didn't have a mature security platform, so we couldn't see what was happening on our servers or what our users were doing. It has decreased our time to detect and respond. Initially, we didn't have as much insight into any attacks that came through. It gives us more data points to work with and guidance about the remediation efforts. We aren't dealing with eight or nine different systems to identify one issue. It's all centrally located in one place.

Their Managed XDR service acts as our security operations center. It helps us sleep a little better at night. We know that they can call us on the phone when a significant alert comes in after hours. It makes things more efficient because we know there's someone on the other side who can look at alerts for us and at least do the preliminary analysis if anything comes in. Multiple teams are notified when an alert comes in. We can allocate security resources more efficiently and plug more data sources into the Vision One platform. We don't need to dedicate personnel to continuously monitor the dashboard because we know someone is looking at it with us.

The platform has allowed us to identify blind spots and see where there are holes in our network. It suggests remediation steps in many cases.  There is typically a link in the documentation. That has been a significant benefit because it tells you what to do. For example, it might suggest running a command in the terminal to identify the issues or take x output and put it into y input. 

The solution reduces the time spent investigating false positives by around 65 to 75 percent. For example, when we are pushing out custom code, the workbench tells us the risk level. If it's 70 or higher, we check it out. At 69 or lower, it could be a false positive, so it might require some poking around. It gives us enough data in the alerts that anyone who knows the system could say, "Oh, that was me. I was running patches," instead of checking nine different systems to identify what triggered the alert. It's all there in the alert, including the hashes, commands, impacted web files, etc. We can instantly dismiss it as a false positive and flag it as resolved.

Vision One's playbooks help us save time but I can't say how much because we're still maturing those. For instance, we know what those patching commands look like, so we're working on a playbook to automatically ignore or close those false positive alerts as they come in. We're still trying to fine-tune those playbooks. 

I like Vision One's observed attack techniques feature. It lets you see what an attacker is doing, how they have tried to exploit a machine, or how malicious code is operating. It helps us discover indicators of compromise so we can write better rules for detection.

Migrating to the Vision One platform helped us because we no longer need to look at eight different screens to find data. It's all just consolidated into one location. Having everything in one place is critical. I've been in the industry for almost a decade now, and it's a struggle to find that single pane of glass for all my alerts, logs, and anomalies like random users clicking on a link or downloading a file. It's nice to have it all in one location. Having centralized visibility saves the time we would spend checking various systems to look for things. I can also correlate data points more effectively and make data-driven decisions about the remediation and mitigation of any internal or external threats discovered.

The executive dashboard is nice. It's consolidating all of the tools into the Vision One platform, giving you a high-level overview. Executives love dashboards and pretty colors. The ability to drill down into XDR detection from the executive dashboard his handy. I don't have to go fishing. We get an alert that says a machine did X, and I can fire it up. It's on the dashboard, so I can click on that machine, and it lets me drill down into the logs. It cuts down on the time required to do any kind of forensic analysis on anomalous alerts or behavior. 

The Risk Index gives you an overview of the risk and how it compares with others in your industry. It's nice to be able to quantify the risk, and it enables you to justify the spending on these tools to your executives by showing that it pays off. Also, if we start plugging in more data points and the risk score goes up, we can conclude that there are some issues with the new data source that we just hooked up to our platform. The goal is to have a risk level of zero, but that will be hard to achieve. 

We've received some mild complaints that the documentation is sometimes not up to date. 

I used Vision One at my last job, and I brought them on board when I joined this company, so I have been using the platform for about two years. 

I haven't had any issues with stability. 

We run several different AWS accounts, and Vision One keeps up pretty well. I haven't noticed any downtime, lagging, or crashes.

They were using something else, but my team wasn't in charge of it. Vision One offers a more mature platform. I had used it at my previous job. My boss brought it in because we had both worked with Trend Micro in the past. We know the platform and the engineers. 

Deploying Vision One was relatively straightforward. We were on the legacy platform. They had written a script, so all you had to do was hit the play button. We recently moved to their all-in-one VisionOne platform, which was super simple. The deployment team included two on our side and two on the Trend Micro side. Their engineers hopped on a call and walked us through the process. The setup process primarily entails deploying the agents globally. 

Trend Micro's licensing is fair. 

I rate Trend Micro nine out of 10. This is a SaaS product, so you can do a trial period. If you like it, contact their sales people and try to develop a good relationship with the company. 

It's a perfect tool for monitoring infrastructure, including endpoints, servers, and potential attacks via networks. That's especially true for internet-visible hosts, which we can monitor directly from the tool.

We had problems with users not using legitimate tools, such as pendrives. We needed to protect hosts from external threats and third-party actors. That included monitoring behavior, scanning our infrastructure, and exploitation of vulnerabilities.

The solution has enabled us to completely reorganize our work. I was the first person using this tool in our company, and I completely changed user behavior to become more restricted. In Poland, but also in the United States, we are very strict about abnormal usage of our tools or attempts to download tools that shouldn't be on desktops, laptops, or servers. From my point of view, we are now a completely different organization than when I joined it. Trend Micro is one of the most important security tools we have implemented.

We don't need to use an external vulnerability scanner because Trend Micro XDR has a module for that, and we can save that money.

Trend Micro's Managed XDR is quite nice because I can manage more than 2,000 endpoints. I use the playbooks with particular scenarios for incident management. It's a very nice tool. It competes with anyone on the market. Sometimes, when we detect some kind of threat and we have no idea how we should investigate, troubleshoot, or mitigate the risk, we use the managed service team with Trend Micro engineers. I'm very happy with this team. They are very good professionals.

We respond much faster thanks to the intelligence used by Trend Micro. They have very good knowledge because they have many threat sources. That is why we are reacting much faster than we would if we had to dig deeper without that knowledge and this tool. It would be absolutely impossible to manage this infrastructure by a single admin or even two security admins. We are able to detect and respond about 80 percent faster. It's not only the monitoring and alerting for classic signature threats; there is also a tool for monitoring user behavior. It would be utterly impossible to find abnormal user behavior without this type of tool.

And we have mitigated most of the false positives—more than 90 percent. About one out of 10 alerts may be a false positive. In the beginning, we had to learn about Trend Micro, what was a legitimate action and what was a suspicious or malicious action. We had to learn what the right approach was.

This product is simple to use. Sometimes, especially when new features come out, I need to spend a little bit of time discovering how they work. But overall, it's simple. The interface is quite nice.

The integration is also nice because there are many external tools that we can connect to the platform, such as configuration management tools. Because the platform is integrated, I can manage almost the whole company across our global organization. I can almost manage the infrastructure alone. We have minimized the need to expand our team.

It also handles vulnerability management.

We use Trend Micro to cover endpoint protection and server protection. That's one of the key points for our company. And Trend Micro Vision One absolutely gives us centralized visibility and management. Especially when we integrate it with Active Directory, we get full visibility of our endpoint and server infrastructure. That is very important; a 10 on a scale of one to 10.

We also use the solution's Executive Dashboards. We present the findings in steering committees periodically. Sometimes, there is a repetitive alert or event. Directly from this dashboard, I can see the groups of this type of event. For me, it's quite a nice tool for presenting the results to the C level and the whole company for those who are not technically experienced.

And especially because of the new European regulation called NIST 2, we are using the solution's Risk Index feature. We calculate our risk score and we can see how it is changing in the timeline. Is it growing? Is there a new vulnerability detected? We can also compare our risk score with organizations of the same size or in the same industry and see if we are better or worse.

The area for improvement is mobile security. We have just finished a proof of concept for Zero Trust Secure Access. We withdrew from this PoC because it does not have that many points for proxy across Europe. Our organization is across Europe, and it will be nice when it is possible to have Trend Micro proxies across many more countries. At this time, they are only located in Germany and the UK. For us, it's not enough. We are waiting for them to increase the points of contact, and after that, we will return to this project. 

From my experience, it was quite a nice tool, and I could manage almost all of the actions that I could not manage in a traditional way. Traditionally, I could allow or block usage of an application. But using the Zero Trust Secure Access tool, I could manage the schema of the usage. I will wait for this tool to change in the next few months.

I have been using Trend Micro XDR for almost 20 months.

It's a stable product. We haven't detected any issues other than the false positives, but that's normal.

We use it in multiple locations because our company is spread across Europe and Asia, as well as the United States and Canada. We have more than 2,000 users, and the solution covers 400 or 500 assets.

If our company were to increase over two to three months to 10,000 users, it would not be a problem. We have the ability to extend as we scale our users. It's very simple and absolutely flexible.

Their technical support is nice. On a scale of one to 10, it's a 10. They respond fast using email, phone, and the customer service portal.

Positive

I used competitors' tools, Secureworks, as well as Carbon Black. These are nice tools, but they are very heavy to implement and heavy on daily operations. Trend Micro is much better, much more flexible, and I have much more visibility. It is a cost- and time-saving tool.

Our deployment is a hybrid. We have advanced our implementation a lot. The first implementation was only one of the features called OfficeScan. That was a few years ago, and the implementation was in the United States. After that, we moved forward with the implementation across servers and endpoints, including Mac and Microsoft endpoints.

The whole project took about three months, with the custom discovery and the fine tuning. We had two people involved, one in Europe and one in the US.

Sometimes, maintenance is required if there is a new feature. It needs to be restarted. But this function is done by Trend Micro engineers because we are using the XDR in the cloud. We don't touch it. There is maintenance on our side for Deep Discovery because that part is an on-prem solution. But it's simple to manage.

They are implementing new tools, like Trend Micro Apex One and DDI. They are ready for implementation on the console, and we are waiting to transition to these tools.

For the new features, I prefer doing a proof of concept, like we did for the Zero Trust Secue Access platform. That was a good move because we saved time when it came to resolving issues on the user side. We had a few users in every department, and we tried to discover what would happen if we implemented this tool. That is my approach to being safe with such products. We can do things without any technical training and can disconnect users around the world using one switch. For new features, I'm a big fan of using a proof of concept.

We have deployed the Trend Micro product suite across all our servers and workstations, including their XDR component, Vision One.

Our decision to switch from Kaspersky to Trend Micro stemmed from the concerns surrounding Kaspersky and the Russian government. Following those developments, we were advised to discontinue using Kaspersky and began the process of evaluating alternative security solutions. Trend Micro ultimately emerged as our preferred choice due to their exceptional support during the proof-of-concept stage. Unlike other vendors, Trend Micro proactively dispatched an engineer to our corporate headquarters at their own expense to assist with setting up and running the POC, demonstrating their commitment to our success. Vision One was released a year into our contract and we were able to work with the Trend Micro account team to deploy it in our organization.

Previously, our security setup with Trend Micro was entirely on-premises. This meant we were managing our backend servers and manually reviewing security updates. It was a time-consuming process, especially when vulnerabilities arose in their on-prem products. Reviewing briefing files and ensuring everything was patched was a constant burden. Moving to the cloud was a game-changer. The maintenance of backend servers is now handled by Trend Micro, freeing up our resources. We receive monthly emails notifying us of upcoming maintenance, and they take care of everything behind the scenes. It's a breeze. Vision One has always been cloud-based, but our previous on-premises solutions included their endpoint product Apex One, server product Deep Security, and exchange product. When we transitioned to the cloud, Apex One remained our endpoint protection, while Deep Security evolved into Cloud One. Additionally, Cloud App Security was introduced, providing security features for SharePoint and Teams alongside Exchange Cloud. 

Trend Vision One streamlines our security by centralizing data collection and threat management. It pulls data from Exchange, SharePoint, endpoints, and servers to the cloud, providing a unified view of our IT environment. This centralized data feeds into advanced playbooks that automatically block URLs and files based on predefined conditions, reducing our reliance on manual intervention. For potential threats requiring further analysis, Vision One flags them for human review, allowing security personnel to quickly approve or deny access to specific URLs or files. These decisions then inform the suspicious object lists used across all deployed Trend Micro products, maximizing our overall security posture. In short, Vision One effectively automates routine tasks while empowering security teams to focus on critical decisions, making it a valuable asset for our organization.

Vision One grants us centralized visibility and management across our protection layers. With its ongoing development, Trend Micro has steadily consolidated this visibility into a single pane of glass.

Centralized visibility significantly improves our efficiency. Instead of scouring endpoints or hopping between the mail server and data lake, we can consolidate our search for malicious activity into one central location. Vision One empowers us to leverage comprehensive search parameters and scan all data within the data lake, not just data limited to specific products.

For me, the executive dashboard is always the first one I check. Then, I turn to the operations dashboard for a more detailed look. These two dashboards provide a comprehensive overview of our security posture, drawing data from internal and external assets, application agents without vulnerability assessments, and detected account compromises. Vision One also excels at alerting us to potential risks, including accounts exposed to data breaches. I've personally experienced this when the executive dashboard's risk score suddenly spiked due to flagged accounts. After investigating and confirming the risk, we dismiss the alert and the score adjusts accordingly.

The attack surface risk management capability has identified several vulnerability issues in external assets, necessitating immediate action. It has also shed light on blind spots within our environment. 

When we identify blind spots, we need to implement measures to address them and mitigate, reduce, or even eliminate the associated risk from our environment. Our team is relatively small, so dedicating someone to focus intensively on a single issue can be challenging. Vision One has alleviated this burden. Vision One's playbook and built-in automation features help us by proactively alerting us to issues requiring immediate attention, enhancing our overall security posture.

Vision One offers a feature where, if it detects a phishing email with high confidence, it automatically locks the email, removes it from the Exchange database, quarantines it, and disables any links within the email or similar emails. For emails requiring human intervention or immediate action, Vision One flags them for review. We can then approve or deny the actions on the URLs and emails within the system. We use Vision One as a secondary measure if something slips through our other security layers. It allows us to see exactly what happens when users click on a malicious link, even if it wasn't flagged beforehand.

To some extent, Vision One helps us reduce the time we spend investigating false positive alerts generated by our firewalls. While firewalls throw out many alerts, I often turn to Vision One for clients flagged as compromised. Jumping over the firewall report, I check Vision One's insights on those specific endpoints and the sites flagged by the firewall. Previously, I'd spend time on the machine itself, sifting through cookies and deleting temporary files to track the source of the suspicious traffic. But with Vision One, I can quickly see if the endpoint is trying to reach those flagged endpoints. In most cases, it turns out to be just Google searches – images or other elements loading as part of a search.

Vision One has become my go-to spot every morning because of the dashboards. They put everything I needed in one place, saving me the hassle of jumping between multiple platforms. It's a half-hour ritual that sets me up for success, allowing me to review everything efficiently and tackle the rest of my day with confidence. Vision One has probably saved me several hours of valuable time per day.

We currently have some playbooks in place, and we're exploring the option of adding more automation features to them. Our limited IT support staff is one factor that makes a managed XDR solution particularly appealing. However, we recognize the need to invest time in learning and understanding the available automation features, of which there are many.

I could visit VisionOne daily and check the operations dashboard. It provides a good high-level overview of our risk posture, and I can drill down to see the specific registrations from the endpoint network that VisionOne is highlighting. This helped us understand that our risk index recently increased due to users requiring patches for the latest Google Chrome bug. Beyond that, VisionOne offers a clear window into the security posture of our endpoints. It shows any existing vulnerabilities and, if applicable, highlights any available tools from Trend Micro that can help us reduce the risk and mitigate the issues.

The support documentation could be more comprehensive. The last time I needed to find information, it was scattered, and took me a long time to locate what I needed. 

I have been using Trend Vision One for almost six years.

While all products can encounter occasional stability issues, we've had specific instances where Trend Micro caused problems. We were unable to pinpoint the exact cause ourselves. Therefore, we contacted Trend Micro's technical support and collaborated with them to resolve the issue. In one case, it was a bug or previously unknown problem that was fixed in the next release.

Vision One is fairly scalable, especially the cloud model. Because as long as we have the licenses installed. They can create folders and groups to help keep things organized for us.

The technical support team is always incredibly helpful. Whenever we call them, they typically recommend using their data collection tool to gather some information. However, they're quick to respond, easy to work with, and knowledgeable, making for great customer service.

Positive

Previously, we used Kaspersky for several years after Symantec's exorbitant pricing led us to switch. We hadn't considered Trend Micro at the time. When concerns about Kaspersky arose due to the geopolitical situation, our director decided to move away from it. Seeking an alternative that was lightweight and met our needs, we explored various vendors and ultimately settled on Trend Micro.

The initial deployment was straightforward. Trend Micro sent one of their engineers from Toronto to Halifax to help us set up the point-of-sale system for the proof-of-concept trial. The beauty of their approach was that if we decided to move forward with Trend Micro after the POC, we only needed to apply the license to the existing model, and it could be seamlessly transitioned into production. The engineer worked closely with us to develop a script that would uninstall Kaspersky and install the Trend Micro product. They also helped us configure the necessary policies, making the entire process remarkably simple.

Three people were involved in the deployment including the engineer from Trend Micro.

The implementation was completed in-house with the help of a Trend Micro engineer.

Initially, the new pricing structure from Trend Micro seemed reasonable compared to what we'd seen before. They've introduced a credit system, where we purchase credits and then allocate them to the specific services we need active. This concept is intriguing, but it has its pros and cons. In the past, licensing for 700 clients meant purchasing 700 licenses for everything in the package, a straightforward approach. Now, the new system requires a sizing exercise to determine our actual needs. However, the upside is that unused credits don't go to waste. We can divert some to a sandbox environment or other Trend Micro service for a limited time, if needed, to address specific issues.

Each feature costs a certain amount of credits.

I would rate Trend Vision One a nine out of ten.

The on-premises version requires maintenance on the management server and update the software. The cloud model reduces the amount of time spent on maintenance dramatically because the cloud model automatically takes care of the software maintenance side of Trend Micro.

We have deployed Trend Micro XDR on all our endpoints. It is deployed as an agent because we are using Trend Micro Apex, the antivirus agent, and the SaaS agent. This means that we receive notifications from XDR for any suspicious activity related to endpoints. For example, if a user connects to a suspicious website, XDR should alert us based on our rules. It can also generate alerts for malicious Windows activities.

In addition to deploying XDR on our endpoints, we have connected Vision One XDR to our Office 365 email platform. This allows XDR to read incoming emails. We can then configure rules to remove emails from mailboxes if they have certain properties or are particularly suspicious.

We have also connected XDR to our Azure platform, which is our user authentication platform. XDR can monitor for risky user sign-ins, such as sign-ins from unusual locations. If it detects any risk, it will notify us.

Finally, we have integrated XDR with a third-party tool to receive indicators of compromise. When we receive an IOC, Vision One will automatically run a check in our environment to see if any endpoints have been compromised. It will also check to see if any emails have been sent from any of the senders in the IOC listing. If it finds any matches, it will notify us.

We can also configure playbooks to automatically take action when XDR detects a threat. For example, we could configure a playbook to force a user to reset their password or isolate an endpoint from the network.

We are using the Trend Micro Vision One XDR agent. This agent component is installed on all of our endpoints, including servers, workstations, desktops, and any other computer elements. Vision One also has an API-based element, which we have connected to our email system, such as Azure.

Before Vision One, we had limited visibility into our security posture. Things were happening all around us, but we couldn't see them. With Vision One, we have centralized visibility and management across all of our protection layers, so we can see and respond to threats quickly and effectively.

I cannot imagine my day-to-day operations without the visibility that Vision One provides. It makes all the difference. No other platform compares to Vision One in terms of simplicity, ease of use, and importance.

Vision One has improved our efficiency with centralized visibility. Before Vision One, we had to go to different platforms and tools in our environment. Sometimes the information was missing and sometimes we were searching with the wrong terms. But because I can now see everything at once, it has helped. The decision we are making now is simply to go there, and whatever we have been faced with, the console is enough to make a decision.

We just signed a contract for Managed XDR services. We were managing our security before, but we'll start using their managed services next year. We've received a few escalations from them already, but that's because they're proactively searching for threats, which is a good thing. For example, I got an escalation from them last week for something that we wouldn't have discovered on our own. It wasn't something that the tool would have generated an alert for either, because it was very similar to what a user would normally do. But they were able to find it because they're looking into all of the addresses that they have. This led to us being able to control incidents that would have happened otherwise.

The XDR service has saved us time, enabling us to work on other tasks. The environment is quite complex, so before we had XDR, we didn't have any tool that considered all possibilities or provided any visibility into our environment. When we first started using the tool, it was new to us, but after a couple of years of using it, we've found that it is a legitimate tool that provides valuable information. Instead of seeing it as adding more work to our workload, we see it as helping us to be more proactive and prevent future incidents. For me, it has been a great help and has added real value to our work.

XDR helped us reduce our time to detect and respond to threats. With a single click, I can isolate a computer from the rest of the compliant environment. I had to do this last week when I had to support two escalated computers. Without XDR, there would be hundreds of things that we would not have seen or known about. But with XDR, we can see everything. And that even includes coverage of devices or computers that are not owned by us, such as those used by vendors. If a vendor brings a malicious device onto the property and downloads something malicious, we can detect it as early as possible.

Trend Micro XDR has helped us reduce the time we spend investigating false positive alerts. I am 100 percent confident that everything that comes out of the platform is legitimate. We had a few false positives when we first started using the solution, but because Trend Micro allows us to whitelist specific items, we were able to build our policy accordingly. Sometimes, there are malicious items that we need to allow because of our environment, such as certain security tools. Trend Micro allows us to build a policy that excludes these items from alerts, so we no longer receive alerts for them.

We use the XDR automation capabilities extensively, including playbook automation for tasks like isolating computers, and API-based automation for most other tasks. For example, we are a member of the retail ISAC information-sharing platform, and we have automated scripts from that platform that pull in all malicious senders, IPs, and domains, and pool them into XDR. XDR then automatically scans all computers to see if any of these malicious entities exist. If they do, XDR generates an alert and allows us to take action, such as removing the file. We generally set XDR to allow only, so that we have visibility into all malicious activity, even if we don't take action on it.

I would like to have the capability to export the information we receive from the XDR into Microsoft Excel.

I have been using Trend Micro XDR for almost four years.

Trend Micro XDR is stable. We have not experienced any stability issues when using the console. 

I do not have access to the backend, so I am not aware of the specific technical details. However, from an end-user perspective, the scalability of the system appears to be excellent.

I reach out to technical support almost every week to address any questions I have. I also have a bi-weekly meeting with their technical team. They guide open tickets and address any concerns we may have. Additionally, we have a monthly meeting with Vision One developers where they discuss upcoming features and seek input. I know exactly who to contact for any assistance I may need. Sometimes, I can simply email them directly instead of opening a ticket. The process is always straightforward and efficient. At times, the prompt responses make me wonder if they are using AI assistance, but I hope that's acceptable. I usually receive a response within a minute or two, which suggests AI involvement. However, the signature at the end of the IT person's email confirms that an actual person is handling my request.

Positive

We had Carbon Black, but we're using it only for application control. With Trend Micro XDR we can detect and respond.

The initial deployment was straightforward. I have extensive experience in deployments across various companies and platforms. However, Trend Micro XDR surpassed all my expectations. We had previously deployed on-premises, and all we had to do was access the designated console and click a button to migrate all on-premises agents to cloud agents. It was incredibly easy. My team of two and I handled the entire process without any involvement from the teams and properties. I right-clicked and moved everything over. A few agents remained unmovable due to their outdated versions, but we successfully migrated close to 99 percent of all agents.

The implementation was completed in-house. Trend Micro provided a document link to help with the deployment.

Trend Micro XDR is reasonably priced for its value, comparable to other products like VMware Carbon Black.

We evaluated an additional option with Carbon Black because we already had that agent in our environment. We also considered Cisco, which has its own XDR platform.

I would rate Trend Micro XDR ten out of ten.

We tried to use the risk index feature, but I didn't have the resources to focus on it at the time. I was more focused on the actual findings that were happening. I have since hired someone who will focus on the risk index, as the primary reason I hired them is to focus on the risk element coming from Vision One, as well as from other third-party intelligence platforms that we work with or have contracts with. Now that I have someone here, we will be focusing on the risk index.

No maintenance is required.

I use Trend Vision One for banking, retail, and government clients. We sell it with other technologies. It provides more sources for alerts and visibility into threats and vulnerabilities. We have all Trend Micro's modules, including full asset protection, EPS, IDS, endpoint protection, and email security.

Vision One has reduced our detection time by approximately 30 percent, enabling us to use our human resources more effectively. The solution has allowed us to consolidate 90 percent of security tools across hybrid environments, improving our operational efficiency. We've reduced our administration and management tasks by half.  Vision One has also decreased our risk.

The most critical feature of Vision One is that it gives us a single console for threat management. The organizational view simplifies management and improves visibility, helping us identify areas for action. The solution is intuitive and easy to manage. 

The solution's ransomware protection with runtime machine-learning capabilities gives us peace of mind. We also get total protection and fewer false positives than in other solutions we sell. Vision One integrates well with our other security products.

Vision One could improve its area networking and email security.

I have been using the solution for around three years.

Trend Vision One is stable.

Positive

We have not previously used a tool like Trend Vision One, but we have used individual tools for various functions, such as EDR and EPS. For example, we used Vicarius and Ivanti for virtual patching and other tools by Palo Alto, CrowdStrike, Sophos, and Kaspersky. Trend Micro consolidates all these features into one platform, so that's one advantage it offers. 

Setting up Vision One was straightforward. 

I rate Trend Vision One nine out of 10.