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reviewer2286210 - PeerSpot reviewer
Chief Technology Officer at a hospitality company with 5,001-10,000 employees
Real User
Oct 2, 2023
Has built-in AI, a single pane of glass, and centralized visibility
Pros and Cons
  • "We are very impressed with the single pane of glass visibility that Trend Micro XDR provides."
  • "I think that continued optimization of the environment towards automation and orchestration, a kind of layer that sits underneath all of the technologies, would be extremely important."

What is our primary use case?

We use Trend Micro XDR for rapid response to end-user computing and security concerns.

As a health system, one of our core challenges is ensuring full visibility into our attack surface. We have many thousands of endpoints and end users that must be properly secured and protected. Our primary use case was to improve visibility, and response time, and reduce complexity. That is why we chose Trend Micro XDR.

Trend Micro XDR is deployed on Trend Micro's private cloud.

How has it helped my organization?

We are using Trend Micro XDR on our endpoint and server infrastructure. The coverage is extremely important to our organization.

Trend Micro XDR provides us with centralized visibility and management across protection layers.

The centralized visibility and management across protection layers have helped our efficiency. The most significant advantage is that we used to manage these platforms with three or even five engineers, and now we're managing them with one.

It is extremely important to us that we can drill down from the executive dashboards into XDR detections. This provides us with the single pane of glass view that I mentioned previously. Being able to see at a high level that there may be systems that are behind on patch levels or need additional service or support, and then being able to drill down specifically to an individual machine, which may be unique in our environment, is very helpful.

We use the risk index to evaluate ourselves holistically, including our performance against best practices and security, as well as our performance against other healthcare systems around the world. This allows us to identify areas where we may have vulnerabilities or where we are particularly strong so that we can focus on improving in the areas where we need to.

Trend Micro XDR has helped us improve our resource utilization through automation, reducing manual effort and enabling faster response times. In under a week, we had tuned our environment to perform optimally.

Trend Micro's Managed XDR service has significantly reduced our team's workload by nearly 50 percent, providing a big improvement in our overall threat intelligence and endpoint security.

The Managed XDR service has enabled our team to work on other tasks. This additional availability for our staff has allowed us to reduce our need for contractors. If we are overburdened, we will hire contractors to assist in other areas of the business. However, because we have become more efficient, I have been able to hire some of those contractors and reduce the burden of contract labor.

Attack surface work management capabilities have been extremely valuable. The user and identity services provided by CREM help us to focus on and improve visibility into end-user behavior, including that of endpoints such as laptops and desktops, the network, cloud infrastructure, and applications.

The ability to detect our blind spots has significantly improved our security posture. Seeing everything clearly in a single, easy-to-understand dashboard allows us to allocate our resources directly to where they are needed most, enabling us to respond faster.

The biggest advantage of Trend Micro XDR is that it has helped decrease our time to detect and respond to threats by around 50 percent.

Trend Micro XDR has helped reduce the amount of time we spend investigating false positive alerts by 60 percent.

Trend Micro XDRs automation capabilities save us around ten hours per week. 

What is most valuable?

We are very impressed with the single pane of glass visibility that Trend Micro XDR provides. It allows us to work from a single console instead of having to use four or five separate tools to maintain the same level of security. This is extremely helpful.

The manageability and artificial intelligence built into Trend Micro XDR are extremely helpful.

What needs improvement?

I've seen a lot of improvement in just the year that we've been with Trend Micro. However, I think that continued optimization of the environment towards automation and orchestration, a kind of layer that sits underneath all of the technologies, would be extremely important. When we look at the speed and sophistication of attacks today, such as ransomware, malware, and cyber threats, we need tools and technologies that can react faster. So, I think integration with automation, orchestration, and artificial intelligence will help tremendously.

Buyer's Guide
TrendAI Vision One
April 2026
Learn what your peers think about TrendAI Vision One. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,776 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Trend Micro XDR for one year.

What do I think about the stability of the solution?

Trend Micro XDR is remarkably stable.

What do I think about the scalability of the solution?

Considering our growth rate of nearly 30 percent per year, Trend Micro XDR is scalable enough to keep up, so we have no concerns.

How are customer service and support?

Technical support is exceptional. They are extremely engaged and supportive of everything we have needed.

Which solution did I use previously and why did I switch?

We previously used Sophos but switched to Trend Micro because of its enhanced capabilities.

How was the initial setup?

The initial deployment was straightforward. The deployment took between one and two weeks to complete. 

Moving between security tools requires an analysis of the existing environment to understand the current configuration, rulesets, and architecture. This analysis is quickly followed by implementation to improve the security posture and validation to ensure that the infrastructure is not only properly protected, but better protected than before.

Three people were required for the deployment.

What was our ROI?

We have been able to reduce some labor costs and use our resources more efficiently. These savings of hours per week are definitely a return on investment.

What's my experience with pricing, setup cost, and licensing?

The solution is fairly priced.

What other advice do I have?

I would rate Trend Micro XDR ten out of ten. The solution works extremely well for us. In a healthcare environment, the types of data and the sheer size of the attack surface are somewhat extraordinary. Having the enhanced capabilities of the Trend Micro toolset has been very important to us, and I strongly recommend it.

We have 11,000 users, five acute care hospitals, and around 80 clinics.

Two people are required to maintain Trend Micro XDR for the investigation of threats and incidents. When threat intelligence comes in from Trend Micro or we receive an alert, we validate or respond to it. A lot of this process has been automated, which has helped tremendously.

I strongly recommend Trend Micro XDR and advise doing a proof of concept against any current tool on the market, as it works extremely well and a POC can clearly demonstrate this in a short period of time.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Syed Sumair Ahmed Jaffri - PeerSpot reviewer
Systems Engineer at a tech services company with 11-50 employees
Real User
Top 5
Dec 17, 2024
Effectively identifies threats by regularly inspecting logs to establish a baseline of normal operations and reports any detected anomalies
Pros and Cons
  • "Trend Vision One offers superior integrations, enhanced tool capabilities, and expanded solutions for network security, firewalls, and remote malware scanning."
  • "Trend Vision One offers superior integrations, enhanced tool capabilities, and expanded solutions for network security, firewalls, and remote malware scanning."
  • "Trend Micro could improve its support for non-third-party products and product integrations."
  • "Trend Micro's support is suboptimal in my region, likely due to proximity to their resources, favouring areas closer to the company. Consequently, we utilize local support providers who offer better service."

What is our primary use case?

My primary use case for Trend Vision One is for application device control, web reputation services, and malware scanning, as well as providing a remote malware scan option. I also use it for log inspection and endpoint identification.

How has it helped my organization?

Trend Vision One helps save us time.

I am satisfied with the security Trend Vision One provides for our cloud environment. It effectively identifies threats by regularly inspecting logs to establish a baseline of normal operations and reports any detected anomalies on the console.

Trend Vision One offers good visibility and control over our environment, providing valuable telemetry into network traffic.

Trend Vision One offers comprehensive insights into our infrastructure, allowing me to identify unmonitored endpoints, such as those without the software installed, which I can then verify through the console.

Trend Vision One allowed us to consolidate the Apex One and Deep Security consoles, which were previously used separately in our on-premises environment.

What is most valuable?

Trend Vision One offers superior integrations, enhanced tool capabilities, and expanded solutions for network security, firewalls, and remote malware scanning. Its ability to identify unmonitored endpoints and perform log inspection, which establishes operational baselines and detects anomalies, proves invaluable for threat identification. The platform's comprehensive reporting capabilities further enhance its value in maintaining a secure environment.

What needs improvement?

Trend Micro could improve its support for non-third-party products and product integrations. Technical support in our region needs improvement.

For how long have I used the solution?

I have been using Trend Vision One for approximately one year.

What do I think about the scalability of the solution?

Trend Vision One effectively scales to accommodate our workloads.

How are customer service and support?

Trend Micro's support is suboptimal in my region, likely due to proximity to their resources, favouring areas closer to the company. Consequently, we utilize local support providers who offer better service.

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment usually takes an hour, more or less. Trend Vision One was easier to deploy than other tools when integrating with the cloud environment.

What about the implementation team?

We have a local vendor that provides support.

What's my experience with pricing, setup cost, and licensing?

Trend Vision One is cost-effective because it offers detailed reporting and environment control features.

What other advice do I have?

I would rate Trend Vision One eight out of ten because every tool needs improvement. Trend Micro has some low-cost services and minor areas for improvement.

Trend Vision One provides regular updates according to customer needs.

I would recommend Trend Vision One. There is flexibility, and their credit system is quite effective. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
TrendAI Vision One
April 2026
Learn what your peers think about TrendAI Vision One. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,776 professionals have used our research since 2012.
reviewer2592759 - PeerSpot reviewer
IT Senior Associate at a tech vendor with 1-10 employees
Real User
Top 20
Nov 24, 2024
Provides comprehensive visibility but should have more options for sandbox analysis
Pros and Cons
  • "The best part is the XDR threat investigation, which includes different modules like Observer Attack Techniques, Workbench, and Detection Model Manager."
  • "I would definitely recommend Trend Vision One to others."
  • "For XDR threat investigation, there is not enough documentation about how to search for different keywords. The documentation for keywords used in attack techniques is lacking, making it difficult to understand certain aspects."
  • "For XDR threat investigation, there is not enough documentation about how to search for different keywords."

What is our primary use case?

I mainly use it for the management console and threat investigation. It helps us understand what is going on in our environment. I also generate reports to see what is going on in the background in our environment and how our devices are. I can see whether they are getting timely virus definition updates or patches. I get information related to the vulnerabilities on our devices.

How has it helped my organization?

Trend Vision One provides centralized visibility and management across protection layers. It is pretty important to know data from different data sources. It helps to gather information about the environment and reduce the attack surface. The custom reports based on those data sources and different modules help me reduce the risk level of the environment.

Executive dashboards help to see the devices in the environment and Internet-facing assets. If any device has any vulnerability, then based on that data, I can go to the XDR threat detection and get more information about that particular vulnerability or alert. Based on that, I can communicate with the team and get it remediated. We only provide a risk assessment. Based on the information provided, the team remediates the issues.

It has definitely reduced the time to respond to threats, but I do not have the metrics.

What is most valuable?

The best part is the XDR threat investigation, which includes different modules like Observer Attack Techniques, Workbench, and Detection Model Manager. It provides patterns and we can see what is going on. We can act on them accordingly. We can make playbooks and automate processes to reduce the attack surface.

What needs improvement?

For XDR threat investigation, there is not enough documentation about how to search for different keywords. The documentation for keywords used in attack techniques is lacking, making it difficult to understand certain aspects. 

Providing more interaction options in sandbox analysis would also be helpful. They have not given us many options. 

For how long have I used the solution?

I have been using Trend Vision One for more than one and a half years.

What do I think about the stability of the solution?

It is quite stable. They provide proper updates.

Which solution did I use previously and why did I switch?

I have used different solutions, such as SentinelOne, Carbon Black, and Cylance, but Trend Vision One provides more comprehensive visibility across the environment. For environment-level visibility, I prefer Trend Vision One.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair and not on the higher side.

What other advice do I have?

I would definitely recommend Trend Vision One to others. It offers high visibility into the environment, helps reduce the attack surface, and automates many processes, thus enhancing response time.

I would rate Trend Vision One a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Daniel Plazo - PeerSpot reviewer
Information Security Specialist at a tech services company with 51-200 employees
Real User
Top 5
Oct 30, 2024
Improves our security posture because we can patch any vulnerable machines that are prone to risks and attacks
Pros and Cons
  • "I love everything about the solution, especially the XDR features, the attack surface management, and the workbench alerts. It oversees vulnerabilities among the system and devices, prioritizing areas that need patching."
  • "There are limitations in terms of threat response actions."

What is our primary use case?

I use the solution primarily for EDR. The top challenges in our industry are the accuracy of the detections and the visibility of alerts and events.

We are accessing it via the cloud, and we are monitoring the endpoints and cloud servers. 

How has it helped my organization?

Vision One provides centralized visibility and management across protection layers, which is critical for tracking threats, viewing vulnerable assets, and understanding the overall security posture of the organization.

Vision One helps me a lot when it comes to reporting. The reports are very detailed and informative. There are recommendations and analyses of how to mitigate threats. We have comprehensive visibility.

The executive dashboards are very helpful for us in assessing our security posture. We can see what needs to be prioritized and mitigated first.

The risk index feature helps us make security improvements and implement security policies. It helps to have robust security.

Vision One helps to harden security controls and policy implementations.

Vision One improves our organization's security posture by allowing us to apply more robust security controls, implement security policies, and improve the security culture. The centralized visibility enables more efficient security operations.

Vision One makes it convenient to assess and mitigate or block threats across the organization. The XDR is collecting data from more than one client or company and correlating it. The XDR detects the loopholes or vulnerabilities of the system. It uses MITRE ATT&CK techniques to identify and respond to cyber threats or vulnerabilities.

Vision One improves our security posture because we can patch any vulnerable machines that are prone to risks and attacks.

Vision One has decreased our time to detect and respond to threats by 50%.

We use automation capabilities, especially when there is a breach or a risk activity with the user or the endpoint. It helps us by isolating devices automatically. This automation saves us about 20% of the time.

What is most valuable?

I love everything about the solution, especially the XDR features, the attack surface management, and the workbench alerts. It oversees vulnerabilities among the system and devices, prioritizing areas that need patching.

When I started working with it, I knew nothing about this solution. I found it very user-friendly and easy to understand.

What needs improvement?

There are limitations in terms of threat response actions. 

For how long have I used the solution?

I have been using Vision One since December 2022. It has been about two years.

What do I think about the stability of the solution?

There are some errors with the solution. I would rate the stability a seven out of ten.

What do I think about the scalability of the solution?

It is scalable. I would rate the scalability of the solution as eight out of ten.

We have clients of various sizes. Our clients are small, medium, and large organizations.

How are customer service and support?

The customer service or technology is responsive, but they take a minimum of one day, and up to three days, which is too long.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Azure Sentinel. Vision One is an advanced solution compared to Azure Sentinel. I prefer Vision One because of the convenience and easy correlation.

How was the initial setup?

The initial setup is complex due to the various cloud resources that we have. We have workstations, servers, etc. Its implementation can be simplified.

It did not take us very long. We migrated from Apex One to Vision One. It did not take long.

What was our ROI?

It provides returns on investment by saving about 50% of time, money, and resources.

What's my experience with pricing, setup cost, and licensing?

I find it to be a cost-efficient platform.

What other advice do I have?

I would recommend this solution. It helps a lot when it comes to security. It covers endpoint security, email security, web security, and data leak prevention. It has everything.

I would rate Vision One a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
AyoubAkhtar - PeerSpot reviewer
Cyber Security Engineer at a tech services company with 1,001-5,000 employees
Reseller
Top 5Leaderboard
Oct 30, 2024
Centralized visibility and automation capabilities save time
Pros and Cons
  • "Centralized visibility is valuable. We can view what kind of virus or threat exists, where it has traveled, and how it started. A security analyst can use just this one console to view all the information."
  • "Currently, there is nothing specific that needs improvement. Their support is very cooperative, and they provide an educational portal for learning the solution. However, deployment could improve by considering customer environments that are not fully updated."

What is our primary use case?

Trend Vision One has advanced sensors that collect telemetry from various sources like endpoints, email, and network. Workbench then correlates data to provide visibility across the entire environment. If there is any virus in the environment, it correlates the information, shows where it started, who the user is, and how it traveled through the environment, thus providing complete visibility and infrastructure correlation.

How has it helped my organization?

Trend Vision One consolidates security and saves time.

Trend Vision One is a cybersecurity platform in which Trend Micro has integrated every kind of solution. You have an MDR solution. You have an email security solution. You have endpoint protection. You have server protection. You have EDR. You get everything in one console, whereas vendors like Kaspersky and CrowdStrike do not have only one console. With Trend Vision One, you get all the solutions in one web console or platform. 

It helps with faster response. You have telemetry from different sources, which makes it easy to do analysis and respond. Its automation capabilities help to isolate endpoints and respond. You can respond in multiple ways. You can revoke permissions or terminate any process. You can isolate an endpoint. You can run a script. You can automate in different ways and integrate scripts, playbooks, etc. It saves time.

What is most valuable?

Centralized visibility is valuable. We can view what kind of virus or threat exists, where it has traveled, and how it started. A security analyst can use just this one console to view all the information.

Another valuable feature is its automation capabilities, which help in responding to any kind of alert swiftly.

What needs improvement?

Currently, there is nothing specific that needs improvement. Their support is very cooperative, and they provide an educational portal for learning the solution. However, deployment could improve by considering customer environments that are not fully updated.

For how long have I used the solution?

I have been working with Trend Vision One for the last six months.

How are customer service and support?

When I contacted Trend Micro support, they were very cooperative and quick in resolving and remediating any issues. I would rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked with Kaspersky, which offered only a single solution and not a fully integrated console. Kaspersky had multiple options but did not provide the same level of centralized visibility as Trend Micro. Kaspersky has graphs for visibility whereas Trend Vision One has both graphs and Workbench. Workbench provides a wider overview, whereas, with Kaspersky, you can only see a sketch of where a virus started or where it ended. Trend Vision One tells you how and through which user a virus came into your environment and how it traveled through your infrastructure.

There is a big difference in the price. Trend Micro solutions are more expensive than others.

How was the initial setup?

It can be a bit complex. Trend Micro has a requirement that endpoints should be fully updated. In customer environments that are not connected to the Internet, that can be an issue. Trend Vision One is a cloud platform. If the endpoints are not updated, you can have multiple errors when you deploy the agents. We find such issues in customer environments.

The initial deployment time depends on the infrastructure. It took us about a month to cover 1,000 endpoints and 200 servers.

What's my experience with pricing, setup cost, and licensing?

Trend Micro solutions are very expensive compared to other solutions. Even though everything is in one console, each feature requires a separate license.

What other advice do I have?

If you do not have any compliance regulations preventing you from using a single vendor, I recommend adopting Trend Micro's cybersecurity platform for full security coverage and reduced management time.

The Risk Index feature helps with the attack surface and risk management. It detects vulnerabilities in your environment and calculates the risk in your environment, but I have not yet used this feature.

When you deploy such a solution in your environment, there is always a huge amount of false positives. The false positive rate depends on how your security engineer has done the configuration. After some time, the false positive rate reduces. The reduction in the false positive rate depends on your infrastructure. If you have a huge infrastructure, it would take some time. It also depends on your security resources who work on this solution. If you have only one person, it can take about six months, but if you have a team of five security people, it would take about a month.

I would rate Trend Vision One a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Raees-Khan - PeerSpot reviewer
Product Expert – Cloud (Cloud & Cybersecurity) at a comms service provider with 1,001-5,000 employees
Vendor
Top 5
Oct 7, 2024
Can pull telemetry data from the endpoints, network devices, and cross-layered architecture
Pros and Cons
  • "Trend Micro can integrate third-party tools, such as Fortinet, Cisco, or any other vendor's firewall, to get the logs and alerts from them. Vision One is much more capable in that way."
  • "Vision One's functional capabilities are excellent, but the platform can be upgraded and simplified in many ways. We use multiple playbooks to automate many things, but I'm not sure there are mature cybersecurity applications. There are several external alerts, and their behavior changes daily, so I'm not sure automation can help you that much. We're using the playbooks, but it might require some improvement."

What is our primary use case?

We use Vision One XDR for our endpoint security. Our company has nearly 4,000 users. We have endpoint cybersecurity agents for which we can use XDR. 
Trend Micro has multiple subscription licenses for individual Vision One components. There are also licenses for XDR for endpoints. We have adopted four packages from Trend Micro: endpoints, workload security, mobile security, and email security gateway.  

How has it helped my organization?

We didn't realize the benefits immediately after deploying the solution, but we saw results quickly. When you install Vision One, the policies are set to the default setting. It scans your machines, and you get alerts if someone is attacking, there's a vulnerability that must be patched, or there's a Trend vulnerability you're patching somewhere.

It has reduced our detection time. The detection is quite fast, but the response at the SOC level might take time. Vision One can be used to conduct analysis first. It reduces the investigation time because Trend Micro has an advantage in Pakistan. They have local technical resources deployed here. Organizations can get heavy false positives, but Trend Micro can help you define the policies accurately.

What is most valuable?

Our primary focus is DLP, and Vision One has solid DLP features. We also use URL filtering and device blocking, and there's telemetry for identifying exploitable vulnerabilities.

It offers us centralized visibility. That's the advantage of Vision One's unified platform with data lake capabilities. They pull telemetry data from the endpoints, network devices, and cross-layered architecture, and Vision One performs filtering and analysis.

Additionally, Trend Micro can integrate third-party tools, such as Fortinet, Cisco, or any other vendor's firewall, to get the logs and alerts from them. Vision One is much more capable in that way.

Having that centralized visibility has improved our efficiency. The organization has multiple tools segregated into separate windows that give you a particular type of visibility. Multiple SOC team members can view the same window. The beauty of Trend Micro is its ability to integrate all of the systems in one cloud platform, right, in terms of Vision One. From your workbench, you can easily monitor and centrally manage alerts. My SOC team is happy with it. 

The risk index feature is a rich view that rates any alert on a scale of 1 to 100 and classifies it as internal or external. Few OEMs can provide that sort of capability. The index ratings provide a window into device health and how alerts can be resolved. 

The attack surface management is a fantastic feature with a proactive approach. Normally, organizations do pen testing quarterly or once a year, but attack server management proactively checks user authentication or changes in your environment. 

What needs improvement?

Vision One's functional capabilities are excellent, but the platform can be upgraded and simplified in many ways. We use multiple playbooks to automate many things, but I'm not sure there are mature cybersecurity applications. There are several external alerts, and their behavior changes daily, so I'm not sure automation can help you that much. We're using the playbooks, but it might require some improvement.

For how long have I used the solution?

We have used Vision One for two and a half years. 

How are customer service and support?

I rate Trend Micro support eight out of 10. They stick to the SLA and respond on time. They are cooperative and supportive. I'm very satisfied.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have evaluated multiple vendors, and Trend Micro is among the best. You cannot have a typical apples-to-apple comparison. There are a lot of things which we need to compare. Other tools may not be at the network level or have the third-party integration that Vision One has.

How was the initial setup?

Deploying Vision One is easy. You can deploy it with a few clicks and configure the policies or use the default ones. It's flexible and user-friendly, and there are no headaches. The deployment time depends on your environment. If you have thousands of endpoints, it takes some time, but it's just a few minutes if you have a couple. 

What's my experience with pricing, setup cost, and licensing?

Trend Micro is pricey, but it has more capabilities than a standard XDR, so the customers consider it reasonable. The market has accepted it. Trend Micro has a 64 percent share. 

What other advice do I have?

I rate Trend Vision One nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Information Technology Security Manager at Mewah International Inc
Real User
Top 10
Jul 14, 2024
What would previously take us two to three hours to fix, we can do in one hour or even half an hour
Pros and Cons
  • "The user interface is very good."
  • "We'd like to see more use of AI around analytics and controls."

What is our primary use case?

I primarily use the solution to prevent attacks. 

How has it helped my organization?

It's good for detecting malware and anomalies. We use it on our endpoints. 

What is most valuable?

The user interface is very good. Everything is all on one single platform.

With this product, we get centralized visibility and management across all of our protection layers. With a central platform, we don't have to look around across different websites or platforms. We can go right on the portal and manage things. It also helps us reduce the learning curve. We can manage and monitor products from the same place instead of learning different platforms. It's also helped us increase efficiency.

We have made use of the executive dashboard. It greatly increased visibility. We get a risk management view and metrics that help us narrow down and find issues. It helps us reduce risks. The risk index feature gives us a score to help us in our security goals. With it, we know what's the baseline or standard, so now we know what we need to do in order to meet the standards out there in the industry. We can see everything we need to in one glance. 

It's kept up to date and is consistently improving. This helps us protect our environment. 

The patch management has been very useful. They help recommend what needs to be installed.

We leverage the attack surface risk management capabilities. It shows the entire incident, including how it happened. We can use the information when we're doing forensics.

We've been able to reduce our mean time to detect and mean time to respond. What would previously take us two to three hours to fix, we can do in one hour or even half an hour. We've also been able to reduce the amount of time we spend investigating false positives. 

What needs improvement?

We'd like to see more use of AI around analytics and controls. 

For how long have I used the solution?

I've been using the solution for five years. 

What do I think about the stability of the solution?

The stability is good; I'd rate it eight out of ten.

What do I think about the scalability of the solution?

We're a small-to-medium-sized company. We have it deployed to less than 5,000 users. 

I'm not sure of the scalability. It works for us and our company size.

How are customer service and support?

Support is okay. They could be more responsive and could provide more communication channels. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

How was the initial setup?

I'm more of an end-user. I do not handle the installation aspect. The deployment was done a long time ago. 

The tool does not require much maintenance. 

What's my experience with pricing, setup cost, and licensing?

I'm not familiar with the exact pricing of the solution. My understanding is the licensing is reasonable. 

What other advice do I have?

I'm an end-user and customer. 

I'd rate the solution eight out of ten. It has very good management and monitoring benefits. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rob Rice - PeerSpot reviewer
Senior Security Architect at a tech services company with 5,001-10,000 employees
Real User
Feb 28, 2024
Massive reduction in alerts, great visibility, and excellent support
Pros and Cons
  • "I like the workbench. It is a view of all the alerts or problems in your estate. The visibility that it provides to engineers is very useful. It is one thing having lots of alerts. It is another thing to have something to correlate all your alerts into a workbench for you so that you can see what is going on."
  • "Having more variables within the playbook would be useful. It would allow us to have more refined playbooks for the business. It would allow us to take stronger action through a playbook. It will give us confidence to target a particular area of business where our risk tolerance might be higher or lower. We would like to have more granular playbooks."

How has it helped my organization?

Our biggest security challenge was the number of alerts. It has helped with the reduction in alerts. We had too many alerts in the past that were false positives. The reduction in alerts was definitely a big benefit to us.

With Vision One, we have a platform view and all alerts go to one place. It gives us a much better understanding.

We definitely have better visibility. We can now detect things that we could never detect in the past using traditional AV platforms. That is definitely the biggest benefit. The second one is the risk score where we can see where the risk is in the business, and we can actively call and address it.

We use it on all of our endpoints. We use it on our cloud, on our email, M365, SharePoint, and OneDrive. We have been using it pretty much everywhere.

Vision One provides us with centralized visibility and management across protection layers. It is critical to us. Without it, our staff has to work harder because we are in multiple dashboards, and we do not have a giant picture between the systems and the security layers. Vision One connects it all together for you, and it can show us an attack from start to finish. It allows us to defend that much better.

Vision One has definitely increased our efficiency by reducing the number of alerts and correlating them. It is almost impossible to put a real number on it, but we definitely see things that we could not detect without it. There is probably 50% efficiency.

We use the Executive Dashboards. It is important to us that we can drill down from the Executive Dashboards into XDR detections.

We use the Risk Index feature. We look at the highest risks to the business, and we actively address those risks. There is a little bit of gamification with it. We have engineers looking to reduce the overall score of the business. They are targeting the biggest risks that Vision One has given us and that are most likely to be exploited. By addressing that, we reduced our risk score, and, as a side effect of that, we improved our business' security posture.

We use the Attack Surface Risk Management capabilities. We can see what is being actively exploited in the wild, and if we see some of that in our perimeter, we are going to do that straight away. We have full visibility of what is vulnerable, which allows us to prioritize.

Trend Micro XDR has helped to decrease our time to detect and respond to threats. With the combined visibility of Vision One, we get a lot of better-quality reports. In the past, with products like SIEM, we used to get a lot of noise. We would get thousands of alerts that were never risks to us, whereas XDR is all joined together. It gives you a much more confident data set, and from our data set, we can then start addressing the real risks to the business, which we have never been able to do in the past. It is the primary driver for business change. We get great visibility and high-quality alerts. We never measured the time to detect in the past, but I know that we are now detecting things within an hour or so, whereas in the past, it might be in hours if not days. We would have never detected some of the things in the past because we did not have a tool to do it.

Vision One has helped to reduce the amount of time we spend investigating false positive alerts. It has saved a lot of time. Traditional tools give you completely out-of-context alerts, which take time. We had thousands of alerts to look at, but 99% of them were just false positives. People sat on those alerts all day long that were never going to be an issue for us. When you get an XDR and Vision One in place, you start getting good-quality alerts. It just frees up countless amounts of time, but I cannot give a number.

We use its automation capabilities. Some of the playbooks have saved us days. They have taken action without the security being involved. 

It is definitely the center of our detection and response these days. We are seeing things that we have not seen before or never detected with other tools. It has made us far more aware of what is on our estate. It provides better visibility and allows the threat detection team to stop anything that might even be a suspect well in advance. It has definitely improved our response times.

What is most valuable?

I like the workbench. It is a view of all the alerts or problems in your estate. The visibility that it provides to engineers is very useful. It is one thing having lots of alerts. It is another thing to have something to correlate all your alerts into a workbench for you so that you can see what is going on. 

Integration is very good. There are lots of integrations. There are third-party products that we use, so the integrations are beneficial.

Within five minutes, even a new engineer can understand how to use it. It is very intuitive. You can easily learn how to use the platform and get the most from it. 

It is very good. It is very simplistic to learn. It is very intuitive to learn. We do not spend a lot of time training the staff on how to use it. They can just pick it up and use it themselves quite well.

On the reporting side, we use quite a lot of reports and dashboards. This visibility is very beneficial.

What needs improvement?

Playbooks are very good, but on the automation side, they could always improve. Having more variables within the playbook would be useful. It would allow us to have more refined playbooks for the business. It would allow us to take stronger action through a playbook. It will give us confidence to target a particular area of business where our risk tolerance might be higher or lower. We would like to have more granular playbooks.

Further integrations with other products are always beneficial.

For how long have I used the solution?

I have been using it for four years.

What do I think about the stability of the solution?

It has never been down for us, so it is very stable. I would rate it a ten out of ten in terms of stability.

What do I think about the scalability of the solution?

We have never had any scale issues. It has been absolutely fine. I would rate it a ten out of ten for scalability. 

How are customer service and support?

Their support is great. Whenever I have called them, the support teams have always been fast to respond. They are always helpful and willing to talk by email, phone, or WebEx. The escalations are always good as well. If we need further support, they are always there to promote that.

I would rate their support a ten out of ten. I do not think it can be improved. It is excellent.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had a SIEM from LogRhythm. We almost replaced that entirely. We went for Trend Micro for a lot of reasons. The product was definitely the number one reason. It went through some rigorous testing with us, and we proved it to be very good and helpful to the business. Trend Micro's support model from their sales and delivery and their pricing model just worked for us. They were a good fit with our business.

How was the initial setup?

Deployment on the cloud is always easy. Deploying the agents to the endpoints can take time due to the size of your estate, but it is not a Trend Micro issue. It is purely down to the size of your environment. If you have 1,000 endpoints, it is not going to take as long if you have 100,000 endpoints. It is just a bit of a scale thing. You have got to deploy it out. It is not the worst deployment we have ever seen.

It is fairly straightforward. Cloud-to-cloud gets done in minutes. With all such tools, it is always about how long it is going to take the IT team to deploy the agents to all of their endpoints. It was not a massive issue for us.

We spent a few months getting it working.

What about the implementation team?

We had about four people for implementation and maintenance. We had about 11,000 endpoints. We have offices around the world. We have the UK, India, Canada, Australia, and many others. We have a full global team there. 

In terms of maintenance, the cloud does not require maintenance. The rest of it is about looking at the agents in terms of how the agents work, how they are deployed, and whether they are doing what we are expecting.

What was our ROI?

We do not calculate return on investment as such, but we have detected things that we may never have detected in the past. Those things could have turned into an actual real attack. We have probably saved far more than the cost of the system by not having an attack. The cost of being attacked, being exploited, having downtime, and reputation damage would be huge. It easily pays for the product.

What's my experience with pricing, setup cost, and licensing?

It is definitely not cheap. I do believe you get what you pay for to some degree. It is cost-effective. The money we spend on it is justifiable. It is not the most expensive product in the market. It is definitely not the cheapest product in the market. You have got to weigh that off as part of your business risk and understand what the risk to the business is if you do not spend and invest in modern tools like Vision One.

What other advice do I have?

I would definitely recommend this product. We would not be without it. I would definitely recommend doing a proof of concept in your environment. Once you have done that, you will realize the value of it, and once you realize the value of the tool, there is no going back. You would have to purchase it.

I would rate Trend Vision One an eight out of ten. They have room for improvement, but that is not at all unusual. It is still very good, and we would not want to get rid of it any time soon.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
Download our free TrendAI Vision One Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free TrendAI Vision One Report and get advice and tips from experienced pros sharing their opinions.