TrendAI Vision One Reviews

We have deployed Trend Micro XDR on all our endpoints. It is deployed as an agent because we are using Trend Micro Apex, the antivirus agent, and the SaaS agent. This means that we receive notifications from XDR for any suspicious activity related to endpoints. For example, if a user connects to a suspicious website, XDR should alert us based on our rules. It can also generate alerts for malicious Windows activities.

In addition to deploying XDR on our endpoints, we have connected Vision One XDR to our Office 365 email platform. This allows XDR to read incoming emails. We can then configure rules to remove emails from mailboxes if they have certain properties or are particularly suspicious.

We have also connected XDR to our Azure platform, which is our user authentication platform. XDR can monitor for risky user sign-ins, such as sign-ins from unusual locations. If it detects any risk, it will notify us.

Finally, we have integrated XDR with a third-party tool to receive indicators of compromise. When we receive an IOC, Vision One will automatically run a check in our environment to see if any endpoints have been compromised. It will also check to see if any emails have been sent from any of the senders in the IOC listing. If it finds any matches, it will notify us.

We can also configure playbooks to automatically take action when XDR detects a threat. For example, we could configure a playbook to force a user to reset their password or isolate an endpoint from the network.

We are using the Trend Micro Vision One XDR agent. This agent component is installed on all of our endpoints, including servers, workstations, desktops, and any other computer elements. Vision One also has an API-based element, which we have connected to our email system, such as Azure.

Before Vision One, we had limited visibility into our security posture. Things were happening all around us, but we couldn't see them. With Vision One, we have centralized visibility and management across all of our protection layers, so we can see and respond to threats quickly and effectively.

I cannot imagine my day-to-day operations without the visibility that Vision One provides. It makes all the difference. No other platform compares to Vision One in terms of simplicity, ease of use, and importance.

Vision One has improved our efficiency with centralized visibility. Before Vision One, we had to go to different platforms and tools in our environment. Sometimes the information was missing and sometimes we were searching with the wrong terms. But because I can now see everything at once, it has helped. The decision we are making now is simply to go there, and whatever we have been faced with, the console is enough to make a decision.

We just signed a contract for Managed XDR services. We were managing our security before, but we'll start using their managed services next year. We've received a few escalations from them already, but that's because they're proactively searching for threats, which is a good thing. For example, I got an escalation from them last week for something that we wouldn't have discovered on our own. It wasn't something that the tool would have generated an alert for either, because it was very similar to what a user would normally do. But they were able to find it because they're looking into all of the addresses that they have. This led to us being able to control incidents that would have happened otherwise.

The XDR service has saved us time, enabling us to work on other tasks. The environment is quite complex, so before we had XDR, we didn't have any tool that considered all possibilities or provided any visibility into our environment. When we first started using the tool, it was new to us, but after a couple of years of using it, we've found that it is a legitimate tool that provides valuable information. Instead of seeing it as adding more work to our workload, we see it as helping us to be more proactive and prevent future incidents. For me, it has been a great help and has added real value to our work.

XDR helped us reduce our time to detect and respond to threats. With a single click, I can isolate a computer from the rest of the compliant environment. I had to do this last week when I had to support two escalated computers. Without XDR, there would be hundreds of things that we would not have seen or known about. But with XDR, we can see everything. And that even includes coverage of devices or computers that are not owned by us, such as those used by vendors. If a vendor brings a malicious device onto the property and downloads something malicious, we can detect it as early as possible.

Trend Micro XDR has helped us reduce the time we spend investigating false positive alerts. I am 100 percent confident that everything that comes out of the platform is legitimate. We had a few false positives when we first started using the solution, but because Trend Micro allows us to whitelist specific items, we were able to build our policy accordingly. Sometimes, there are malicious items that we need to allow because of our environment, such as certain security tools. Trend Micro allows us to build a policy that excludes these items from alerts, so we no longer receive alerts for them.

We use the XDR automation capabilities extensively, including playbook automation for tasks like isolating computers, and API-based automation for most other tasks. For example, we are a member of the retail ISAC information-sharing platform, and we have automated scripts from that platform that pull in all malicious senders, IPs, and domains, and pool them into XDR. XDR then automatically scans all computers to see if any of these malicious entities exist. If they do, XDR generates an alert and allows us to take action, such as removing the file. We generally set XDR to allow only, so that we have visibility into all malicious activity, even if we don't take action on it.

I would like to have the capability to export the information we receive from the XDR into Microsoft Excel.

I have been using Trend Micro XDR for almost four years.

Trend Micro XDR is stable. We have not experienced any stability issues when using the console. 

I do not have access to the backend, so I am not aware of the specific technical details. However, from an end-user perspective, the scalability of the system appears to be excellent.

I reach out to technical support almost every week to address any questions I have. I also have a bi-weekly meeting with their technical team. They guide open tickets and address any concerns we may have. Additionally, we have a monthly meeting with Vision One developers where they discuss upcoming features and seek input. I know exactly who to contact for any assistance I may need. Sometimes, I can simply email them directly instead of opening a ticket. The process is always straightforward and efficient. At times, the prompt responses make me wonder if they are using AI assistance, but I hope that's acceptable. I usually receive a response within a minute or two, which suggests AI involvement. However, the signature at the end of the IT person's email confirms that an actual person is handling my request.

We had Carbon Black, but we're using it only for application control. With Trend Micro XDR we can detect and respond.

The initial deployment was straightforward. I have extensive experience in deployments across various companies and platforms. However, Trend Micro XDR surpassed all my expectations. We had previously deployed on-premises, and all we had to do was access the designated console and click a button to migrate all on-premises agents to cloud agents. It was incredibly easy. My team of two and I handled the entire process without any involvement from the teams and properties. I right-clicked and moved everything over. A few agents remained unmovable due to their outdated versions, but we successfully migrated close to 99 percent of all agents.

The implementation was completed in-house. Trend Micro provided a document link to help with the deployment.

Trend Micro XDR is reasonably priced for its value, comparable to other products like VMware Carbon Black.

We evaluated an additional option with Carbon Black because we already had that agent in our environment. We also considered Cisco, which has its own XDR platform.

I would rate Trend Micro XDR ten out of ten.

We tried to use the risk index feature, but I didn't have the resources to focus on it at the time. I was more focused on the actual findings that were happening. I have since hired someone who will focus on the risk index, as the primary reason I hired them is to focus on the risk element coming from Vision One, as well as from other third-party intelligence platforms that we work with or have contracts with. Now that I have someone here, we will be focusing on the risk index.

No maintenance is required.

I use Trend Vision One for banking, retail, and government clients. We sell it with other technologies. It provides more sources for alerts and visibility into threats and vulnerabilities. We have all Trend Micro's modules, including full asset protection, EPS, IDS, endpoint protection, and email security.

Vision One has reduced our detection time by approximately 30 percent, enabling us to use our human resources more effectively. The solution has allowed us to consolidate 90 percent of security tools across hybrid environments, improving our operational efficiency. We've reduced our administration and management tasks by half.  Vision One has also decreased our risk.

The most critical feature of Vision One is that it gives us a single console for threat management. The organizational view simplifies management and improves visibility, helping us identify areas for action. The solution is intuitive and easy to manage. 

The solution's ransomware protection with runtime machine-learning capabilities gives us peace of mind. We also get total protection and fewer false positives than in other solutions we sell. Vision One integrates well with our other security products.

Vision One could improve its area networking and email security.

I have been using the solution for around three years.

Trend Vision One is stable.

Positive

We have not previously used a tool like Trend Vision One, but we have used individual tools for various functions, such as EDR and EPS. For example, we used Vicarius and Ivanti for virtual patching and other tools by Palo Alto, CrowdStrike, Sophos, and Kaspersky. Trend Micro consolidates all these features into one platform, so that's one advantage it offers. 

Setting up Vision One was straightforward. 

I rate Trend Vision One nine out of 10. 

Its real-time analysis has impacted our security incident response time. We use the Workbench console and dashboards. We are normally able to analyze an incident in a few hours, understand what is going on, and provide a specific solution for any type of incident.

A few days ago, a user opened something with malware on their machine. In a few seconds, I received an email, and I received a pop-up in the console. To mitigate this, we removed the machine from the network and checked it.

In terms of integration, we intend to integrate more solutions with Trend Micro, but so far, we have just integrated the firewall.

Telemetry is very useful. They provide all the information. I can see specific details about any malware and various types of attacks. I can prevent my environment from different types of attacks based on what I see in the Vision One console.

Log inspection is also very useful for me. We check the logs all the time. In certain cases, it is necessary to analyze with more detail. It is very useful to understand what is going on in my environment with log inspection.

It is very expensive. 

I have been using this solution for ten years.

We do not have any problems with the stability of this solution.

It scales well. We do not have any problems with scalability.

At the moment, we do not have any plans to increase its usage.

Their technical support is good. They take some time to give me the answers, but in the end, they fix and solve all my problems. I would rate their support a nine out of ten.

Positive

We were not using any other solution previously. We have been using Trend Micro's solutions from the beginning of our operations in Brazil.

It is a SaaS solution. Its initial setup is not complex. It is very easy to deploy. It is not complicated. It is very user-friendly. It took around 15 days.

In terms of implementation strategy, we prepared some test machines and servers. After that, we deployed it for the entire company.

They do the maintenance, but we do not have any downtime in this maintenance mode.

We had a Brazilian reseller.

We have not seen an ROI.

Trend Micro's cost is higher than other solutions. That is the main reason why we need to switch to another solution.

We are using a full license that provides different types of features, but CrowdStrike does not provide some of the features such as MDM or anti-spam. We do not have these options or features with CrowdStrike. If we switch to CrowdStrike, we would have to buy other solutions to have a complete solution.

In addition to the license, there are no extra costs.

Its cost is high for us, so we are checking other options and other companies to provide the same solution. We are evaluating CrowdStrike, Trellix, McAfee, and Sophos. We have not yet received the quotation, but their cost is lower than Trend Micro.

Trend Vision One is very useful. It has many functionalities and integrations. Its integration with other products is growing. In the future, it will probably be the biggest console in the world.

Trend Micro is making some changes to the console. At the moment, it is a little bit confusing for our use case because we are using three or four consoles from Trend Micro. We intend to migrate to just one, which is the Vision One console, but at the moment, we are using the Apex One console for the workstations and the Cloud One console for the servers. I do not know if the integration is complicated for Trend Micro, but at this moment, it is not so easy for me to manage all devices.

I would rate Trend Vision One an eight out of ten.

We use Trend Vision One for our endpoint detection and antivirus solution.

The endpoint agents are deployed locally on our computers and the centralized controller is in the cloud.

Trend Vision One's centralized view boosts our visibility into harmful malware, viruses, and ransomware. Before Trend Vision One it was impossible to protect against attacks but the centralized management now makes it easy for us to focus on one platform.

The centralized visibility and management across protection layers have improved our efficiency. Now we have multiple tools to monitor our computers across our enterprise.

The executive dashboard is important because it allows us to dive into advanced functions.

I use the risk index feature daily and report the information weekly. This helps us address the risk factors.

Ransomware and intrusion attacks are common these days and Trend Vision One has helped us protect our devices and prevent these types of attacks.

The attack surface risk management eliminates blind spots.

Trend Micro XDR helps decrease our time to detect and respond because everything is available in one dashboard eliminating the need to use multiple dashboards and look at multiple locations.

Trend Vision One has saved us 80 percent of our time by constantly monitoring our environment and reducing our investigation time.

The automatic EDR system that notifies us when something is wrong is valuable.

The information captured by Trend Vision One needs to be more detailed.

I have been using Trend Vision One for two years.

Trend Vision One is stable and I would rate it ten out of ten.

Trend Vision One is scalable.

The technical support is good but 20 percent of the time the response is slow or they assume our issue is solved so they stop communicating with me.

Positive

The initial deployment is straightforward. We run the program and it deploys automatically.

We used a reseller for the implementation.

We have seen a return on investment.

The price for Trend Vision One is reasonable compared to Microsoft and Symantec.

I would rate Trend Vision One a nine out of ten.

We have Trend Vision One deployed across 250 endpoints.

Minimal maintenance is required.

I recommend Trend Vision One because it is easy to deploy and includes rich content. 

We had a SIEM in place, but we wanted to do some behavioral analysis of the files that are getting deployed. We wanted to check to ensure that it was nothing with the external registration side. We needed an EDR solution for checking and monitoring everything deployed on this target machine or our host machine site. It will check and detect if any malicious files are there or not. We are getting alerts related to that kind of thing. So we used to check those alerts on the XDR, and we used to, like, do the incident and response to that kind of thing there.

If you have a SIEM in place, you will only get the network logs. XDR gives you more control over what files are getting deployed, how they are being executed, and how they can potentially harm your system. XDR doesn't work like a normal antivirus solution, which uses signatures to detect and block threats. XDR detects based on behavioral analysis and blocks most things.

It reduces the investigation time because it gives you everything, including how the file was executed, which processes it called, the file name, the stemming, and the time. When we have the endpoint name, we can reach out directly to the endpoint owners and communicate with them regarding those alerts.

I like XDR's workbench feature and observed attack technique. It generates an alert once certain conditions are met. For example, let's say there's a threat called malicious.exe being deployed on your system. It will generate an alert with information like the file path, location, hash, etc. You also see a relational matrix showing how that file was executed and which processes were installed.

It's a SaaS solution that covers endpoints, email, and cloud. We have agents installed wherever data is being pushed, so it used to give us a payload. Cloud functionality is one of the most critical things because we don't generally have visibility for cloud applications. Once we install the agents, we gain visibility into all the things integrated on the cloud or any SSH attempts.

XDR offers visibility across layers. This is critical when you want to implement some policies and apply exclusions for particular parts of the system that should not get scanned. It's easy to implement those things. Let's say you want to deploy policies for multiple systems. Using Apex Central, you can directly push the policy to various systems and cover the logs of several systems at a time. 

Sometimes, there are some false positives. For example, once a user had a file in their system named recovery.txt. The solution was flagging that as a ransom note, so we were confused. It isn't that serious, but it should be improved. 

Also, XDR should improve its coverage of the latest IOCs. Their suspicious object management works, but the coverage should be improved. It will take one or two months to get those things covered. XDR will detect on a behavioral basis, but these databases will not get updated daily like some other solutions. If you're dealing with new ransomware or malware, it may take around a month before it's covered by Trend Micro. 

I have used XDR for two years.

Trend Micro XDR is stable. We've never had downtime. 

Trend Micro XDR is scalable if you can pay more for licenses. 

I rate Trend Micro support seven out of 10. Their technical support is good. They reply regarding your cases. However, if you don't reply to them properly, they may close your case if you are not reviewing that kind of thing. 

Neutral

 I previously used Crowdstrike, which is an MDR, so it was totally managed by the Crowdstrike team. They were monitoring every alert that was generated, so it's hard to compare it to Trend Micro XDR. It was somewhat similar, but CrowdStrike is more proactive than Trend Micro, and it has greater coverage of IOCs. I have also used SentinelOne.

It's a SaaS solution deployed across multiple locations covering 20,000 endpoints. It doesn't require any maintenance aside from updates. 

I rate Trend Micro XDR seven out of 10. If you plan to implement XDR you should be aware of the IOC coverage and follow up with the Trend Micro team. Most things are covered, but it takes time to add and deploy all that stuff. 

We use Trend Micro XDR to enhance our security framework.

One of our partners was the victim of a major attack, and we realized that our environment was susceptible to the same thing because we were only using an antivirus solution. 

Trend Micro XDR is deployed on-premises, and we use it on our core business servers, clients, and the management portal to protect all of our network nodes from attacks.

Trend Micro Vision One provides centralized visibility and management across protection layers, which is important. It is part of our monitoring tool. The visibility gives us a centralized view of our network nodes, activities, and possible attacks.

The risk index feature plays an important role in our KPIs, which we report to the management team. Our business is dependent on our systems running 24/7.

Trend Micro XDR has helped decrease our time to detect and respond to threats.

Trend Micro XDR has reduced the time we spend investigating false positive alerts by 50 percent.

The most valuable feature is the network protection shield on every server, which isolates attacks and prevents our clients from being affected.

The deployment process could be more streamlined over the existing infrastructure, as it was not as easy as we thought. We are working with an expert from Trend Micro to improve the rollout process, but it has taken some time and we do not yet have a concrete understanding of the issue. There are some features that we have to install repeatedly before they start running.

I have been using Trend Micro XDR for one year.

Trend Micro XDR is stable.

Trend Micro XDR is scalable.

The technical support is good.

Positive

The deployment took six to eight weeks to complete. We had around five part-time people involved in the deployment.

Trend Micro XDR is expensive but we got a good deal from Trend Micro. We pay for an annual license.

Currently, we are researching the question of whether to use Trend Micro XDR when we switch from our classic NPLS internal corporate lines to an SD-WAN solution. Or if we should use an integrated solution from the SD-WAN and firewall provider, such as Palo Alto or Fortinet.

I would rate Trend Micro XDR eight out of ten.

We have 300 people in our organization that use the solution.

Maintenance is easy and done by two people, who update, patch, and install new servers; client-side, they also update user stations and analyze logs.

I recommend Trend Micro XDR. It is user-friendly.

We use Vision One together with the other products in the Trend Micro security stack, such as XDR, Site Management, and Apex One. 

Vision One has made our detection and response time much faster. We have 30-plus integrations, helping us to identify the most critical threats. The more connections, the better. We can also identify and resolve false positives faster. 

I like Vision One's workbench. It provides helpful logs that I can search, and the telemetry is excellent because I can see what's happening during an attack or potential attack.

Another one of my favorite features is attack surface risk management. It shows me faults and blind spots in my security. I also like the attack phase management. The model shows the risks in the corporation and provides considerable information about what is happening on the platform and the network, offering more visibility. There's also a risk index that shows me where I can improve my security. 

Vision One provides centralized visibility and management across multiple layers. This is critical because I need to see what's happening. It also allows me to set separate rules and policies for some security areas. 

Vision One's search could be improved. While the platform is very user-friendly, the search feature uses terms that aren't as intuitive. The automation is excellent, but I wish there were more templates to help me optimize more things. 

I have used Vision One for nearly a year.

I rate Vision One nine out of 10 for stability. It has only crashed once. 

I rate Trend Micro support six out of 10. They respond quickly but the answers aren't clear sometimes. They don't always understand the issue, so I need to explain a lot.

Neutral

I previously used the Microsoft 365 security stack, but I found Microsoft's XDR lacking. We also used Microsoft CASB and Defender for Endpoint. Vision One's threat intelligence and modeling are better. It has all the features like attack surface and risk management as well as the workbench. I also find Vision One easier to navigate. 

Vision One is easy to deploy. It's mostly automatic, but we needed to deploy some of the agents manually. If you can deploy all of the agents to the endpoints automatically, it takes only about five minutes. 

Vision One is expensive, but I think it's a typical market price. 

I rate Visione One nine out of 10. I recommend fully exploring Vision One's features. It has many features that you don't need to pay extra for. There are so many things to explore. For example, they have free playbooks for third-party integration.

The reason we invested in Trend Micro XDR was to consolidate security operations and monitoring. On top of that, we invested in their managed detection and response service, which they can provide on top of the ETA service, which makes our lives easier. You can say that with it, we need fewer hands.

We're able to gather a more simple view of what was going on in our infrastructure. Before this solution, we used a SIEM system. Trend Micro XDR made monitoring more simple, and we trusted them as a security partner.

It definitely has improved our visibility of all of our ongoing items in the infrastructure. We can get a good overview of what's going on across our network and what our security looks like.  

Having everything under one management console and having them monitored from one place is the most beneficial.

It saves time and we do not have to invest in a lot of products to meet all of our use case needs.

It's quite simple to monitor everything under one console. It makes life simpler for our operations team. 

We have the solution everywhere, including email, network, endpoints, and cloud. This is important to have this coverage. As a former incident response analyst, having visibility everywhere is really important. Having everything correlated into one place increases visibility.

We have centralized visibility and management across our production layers. They are also improving that from month to month. It's important for us. In security operations, the fewer places you need to go to have a look around, the easier it is. Back in the day, we had to open ten different consoles. Now we just open one. 

The most important thing for us as a customer is that we can spend more time in other places as it's simpler to have that overview. We have much more time for other tasks. 

We use the solution's executive dashboards. We like that we can drill down from the dashboards into XDR detections. It helps the C-suite understand. However, it also helps us drill down by allowing us to choose which views we want. 

We have a trial version of the Risk Index. We have a daily look at it and it gives a nice overview of our vulnerability management and what the attack surface looks like. It helps us prioritize our daily tasks. 

The Managed XDR service was great. It helped quite a lot. We had to get used to working with them and they with us, however, now it's quite an easy task and the advisory and alerts we get from them have been helpful. The availability to work on other tasks has helped us improve in other areas. It's positively affected our business. Having this product means that we are improving in a lot of different areas that we also need to focus on. They can do the monitoring better than we can do it ourselves. We don't have the manpower to do it on our own so it helps a lot to have them help with management.

We use the Attack Surface Risk Management capabilities, which are also in the trial period. It's absolutely helped us to identify blind spots in our environment. It made us realize that, for example, users were using their work email for private services such as Netflix or other services that, if they had a data breach, would be an issue. With this, we can reach out to those users and explain to them how to act on the Internet, not to use your work email for private services, et cetera.

It's helped decrease our time to detect and respond to threats. It's likely 80% faster now. It's also helped us reduce the time we spend investigating false positive alerts. They do a lot of the initial work for us and come back with the actions we need to do on our part (if any). It's helped us reduce false positive investigations by 50%.

We're using some of the automation capabilities of XDR. It's helped us save time. At the moment, it's likely helped us save 20% of the time we'd normally spend on manual processes. 

They should increase their potential for third-party integrations. We'd like to see integrations with other IT security vendors that are not currently there. 

I'd like to see central management of all products.

I've been using the solution since it came out, essentially. I've been working with it for eight or nine years.

The solution is quite stable. 

We don't have branch offices, however we have 2200 clients and 800 servers. 

It is easy to scale if you are a bigger organization. We do plan to scale further in the future. 

We have Service One, which includes three-year support. It is 24/7/365 support and they are quite good. 

Positive

Before Trend Micro, we used Splunk. The use case and monitoring were easier with Trend Micro. We found it easier to fulfill our needs using Trend Micro. 

I was involved in the deployment process. Some of it was quite complex. Unfortunately, we had an on-prem environment that wasn't well taken care of. The migration was hard, however, that was more our fault. It could be easier to migrate, however. 

It took us about nine months to fully deploy. 

We already had some products in the cloud, however, we needed to migrate all of our endpoints. The on-premise agent needed to be placed in the cloud and we had some problems as some clients did not have an opening to the internet, et cera. There was some preparation we needed to do. We needed to do some upgrading before migrating. 

There were two to four people performing the implementation. 

The solution requires maintenance and we have a person that manages that. 

We had help from Trend Micro professional services. 

We have noted an ROI. Having them monitor our IT solutions allowed us to have fewer people on the team. It's saved us in man hours. 

The solution is affordable. You do need to pay additional fees for some of the functionalities.

We also evaluated Microsoft's solutions. 

I'm a customer and end-user.

We realized the benefits of the solution pretty fast - within a couple of weeks. We knew the benefits beforehand which is why we chose Trend Micro. The possibility of having the solution monitored by the vendor itself was quite helpful. 

I'd rate the solution nine out of ten. 

I would advise others to prepare your needs beforehand. If you know those, you will know Trend Micros is the right fit for you. It's great. If there's a problem with central management or monitoring, Trend Micros is quite useful.