TrendAI Vision One Reviews

I use the solution primarily for EDR. The top challenges in our industry are the accuracy of the detections and the visibility of alerts and events.

We are accessing it via the cloud, and we are monitoring the endpoints and cloud servers. 

Vision One provides centralized visibility and management across protection layers, which is critical for tracking threats, viewing vulnerable assets, and understanding the overall security posture of the organization.

Vision One helps me a lot when it comes to reporting. The reports are very detailed and informative. There are recommendations and analyses of how to mitigate threats. We have comprehensive visibility.

The executive dashboards are very helpful for us in assessing our security posture. We can see what needs to be prioritized and mitigated first.

The risk index feature helps us make security improvements and implement security policies. It helps to have robust security.

Vision One helps to harden security controls and policy implementations.

Vision One improves our organization's security posture by allowing us to apply more robust security controls, implement security policies, and improve the security culture. The centralized visibility enables more efficient security operations.

Vision One makes it convenient to assess and mitigate or block threats across the organization. The XDR is collecting data from more than one client or company and correlating it. The XDR detects the loopholes or vulnerabilities of the system. It uses MITRE ATT&CK techniques to identify and respond to cyber threats or vulnerabilities.

Vision One improves our security posture because we can patch any vulnerable machines that are prone to risks and attacks.

Vision One has decreased our time to detect and respond to threats by 50%.

We use automation capabilities, especially when there is a breach or a risk activity with the user or the endpoint. It helps us by isolating devices automatically. This automation saves us about 20% of the time.

I love everything about the solution, especially the XDR features, the attack surface management, and the workbench alerts. It oversees vulnerabilities among the system and devices, prioritizing areas that need patching.

When I started working with it, I knew nothing about this solution. I found it very user-friendly and easy to understand.

There are limitations in terms of threat response actions. 

I have been using Vision One since December 2022. It has been about two years.

There are some errors with the solution. I would rate the stability a seven out of ten.

It is scalable. I would rate the scalability of the solution as eight out of ten.

We have clients of various sizes. Our clients are small, medium, and large organizations.

The customer service or technology is responsive, but they take a minimum of one day, and up to three days, which is too long.

I previously used Azure Sentinel. Vision One is an advanced solution compared to Azure Sentinel. I prefer Vision One because of the convenience and easy correlation.

The initial setup is complex due to the various cloud resources that we have. We have workstations, servers, etc. Its implementation can be simplified.

It did not take us very long. We migrated from Apex One to Vision One. It did not take long.

It provides returns on investment by saving about 50% of time, money, and resources.

I find it to be a cost-efficient platform.

I would recommend this solution. It helps a lot when it comes to security. It covers endpoint security, email security, web security, and data leak prevention. It has everything.

I would rate Vision One a nine out of ten.

Our primary use case is protecting our environment from malicious threats with antivirus protection. Additionally, we utilize Trend Vision One for its integrated solution, providing comprehensive visibility across the entire environment.

The organization implemented Trend Vision One to support best practices.

Trend Vision One is essential to our organization because it provides comprehensive security coverage across our entire environment, including email, network, and endpoints.

Trend Vision One offers centralized visibility and management across all protection layers, which is crucial for comprehensive environmental protection. This holistic approach empowers the SOC team to perform their duties effectively.

The executive dashboard is handy.

The risk index feature helps us identify issues and where to improve our environment.

The solution has improved our quality by enhancing the visibility into our estate and our ability to manage risk.

The consolidated security features of Trend Vision One improved the efficiency of our SecOps team by simplifying their workflows.

Improved asset visibility and enhanced risk management capabilities have raised our overall quality.

Trend Vision One offers centralized visibility and management across all protection layers, providing a holistic view of our environment and enhancing visibility across the entire infrastructure.

Trend Vision One would be enhanced by incorporating an SIEM solution as a built-in feature. This integration would streamline functionality and eliminate the need for us to acquire and manage separate SIEM solutions.

I have used Trend Vision One for over ten years.

Trend Vision One's stability is rated a six out of ten due to compatibility issues with other solutions and endpoint security interference.

The solution is scalable and there have been no issues with scalability.

I would rate Trend Micro's customer service an eight out of ten. While I experienced some minor issues, these are common with any technical solution.

Positive

We have not really seen a return on investment from this solution.

While the pricing and licensing for Trend Vision One are generally acceptable, the need to purchase additional features separately adds complexity. A single, comprehensive price for the entire solution is not available.

I would rate Trend Vision One seven out of ten.

Trend Vision One is deployed across multiple departments in our organization.

Trend Vision One requires maintenance.

We use Vision One to detect to detect and respond to malware incidents. With endpoints (Apex One/Cloud One Workload Security), network (Deep Discovery Inspector) and Office365 (Cloud Email and Collaboration Security).

The environment is complex, distributed in more than +100 locations. Some locations are just offices, some others are industrial facilities with ICS and SCADA. Besides Windows, we deal with a lot of operating systems, including Solaris on SPARC. And our users are diverse, with lots of employees roaming around the country.

With CREM, we tackle important use cases around identity protection and risk management in general. Identification, prioritization, and remediation.

The full stack of Vision One has delivered what "SIEM 2.0" couldn't deliver. The capability to monitor threats and discover attack vectors before they are exploited and across all our workspace (on-prem, IaaS, PaaS and SaaS). We have invested well over a million into SIEM during the last decade. A full ArcSight upgrade and then a Splunk migration assisted with a large MSSP. Vision One is still ahead at a fraction of the cost.

Going through a capable, single-vendor solution was necessary, given our small team. Choosing the best solutions for every task and building all the integrations was not an option.

Vision One is much more than just EDR for us; it is a threat intelligence platform and a SOAR too. And even with the limited capabilities in this area, we find ways to tackle challenges our MSSP and SOC haven't been able to accomplish on a very large budget.

I like everything. The most valuable feature is how the stack fully integrates all components of a solution. Then, integrations with third parties will be provided.

As an example, I am capable of sending a suspicious file directly to my Deep Discovery Analyzer appliance (a sandbox) while investigating a suspicious download/file interaction, and I can then quickly push the IOCs in the suspicious object lists to protect both managed endpoints, and the rest of the network too! Yes, you can push domains and IP addresses to Palo Alto through a Trend Micro Service Gateway, ensuring you can protect even what cannot receive an endpoint. And all this without writing a single line of code. The ease of use and ease of deployment for use cases like this are my favourite features.

The SOAR features (Security Playbooks) are quite limited. At the moment, it is impossible to execute a simple piece of Python code that would pull or push something to an API, for example. While you can tackle some use cases, a SOAR from another vendor is still a must-have.

To assist with complex use case integrations, having all the data from the SIEM inside XDR would be great, too. That's where the market is moving with solutions like Falcon Logscale and Cortex XSIAM. Pivoting from XDR to Splunk or vice-versa can be time-consuming during incidents.

I was actually an early beta tester of the Apex One Endpoint Sensor before Vision One appeared in 2021. That would be three solid years of using it.

Quite reliable. In the last three years, only one incident created memory leaks on Windows Servers. We didn't see too much impact (fortunately) as a workaround could be quickly provided.

Support is quite responsive when something does work well. However, we do pay for Premium support.

The scalability is really good.

My experience is generally good, but I have had the chance to deal with premium support. I'd say I get the support I expect for the price that I pay.

Positive

Although we have been dealing with other security vendors (McAfee, Symantec, Proofpoint, and more), Vision One was really our first EDR.

The initial setup was a breeze. It is realistically one of the strong points of the solution.

We implemented the solution in-house. Although with premium support, you do get a lot of help from Trend Micro if you ask for it. You'll be able to talk to actual experts.

It is very hard to quantify an ROI on a security product. It doesn't generate revenues, and you can't quantify the cost of incidents that didn't happen.

Product names are changing all the time. Lots of changes in the last three years. They introduced the concept of credits, too, which did not make anything easier.

It's also easy to underestimate the credits required with Cloud Email and Collaboration Security: people invited from third-party tenants will count.

The credit usage and allocation tool has been improving, at least.

We had a look at Carbon Black and CrowdStrike Falcon.

It's probably the best solution for a small team that cannot absorb the complexity of a multivendor solution. The ability to execute VS the cost is surprisingly good.

I primarily use the solution to prevent attacks. 

It's good for detecting malware and anomalies. We use it on our endpoints. 

The user interface is very good. Everything is all on one single platform.

With this product, we get centralized visibility and management across all of our protection layers. With a central platform, we don't have to look around across different websites or platforms. We can go right on the portal and manage things. It also helps us reduce the learning curve. We can manage and monitor products from the same place instead of learning different platforms. It's also helped us increase efficiency.

We have made use of the executive dashboard. It greatly increased visibility. We get a risk management view and metrics that help us narrow down and find issues. It helps us reduce risks. The risk index feature gives us a score to help us in our security goals. With it, we know what's the baseline or standard, so now we know what we need to do in order to meet the standards out there in the industry. We can see everything we need to in one glance. 

It's kept up to date and is consistently improving. This helps us protect our environment. 

The patch management has been very useful. They help recommend what needs to be installed.

We leverage the attack surface risk management capabilities. It shows the entire incident, including how it happened. We can use the information when we're doing forensics.

We've been able to reduce our mean time to detect and mean time to respond. What would previously take us two to three hours to fix, we can do in one hour or even half an hour. We've also been able to reduce the amount of time we spend investigating false positives. 

We'd like to see more use of AI around analytics and controls. 

I've been using the solution for five years. 

The stability is good; I'd rate it eight out of ten.

We're a small-to-medium-sized company. We have it deployed to less than 5,000 users. 

I'm not sure of the scalability. It works for us and our company size.

Support is okay. They could be more responsive and could provide more communication channels. 

Positive

We did not previously use a different solution. 

I'm more of an end-user. I do not handle the installation aspect. The deployment was done a long time ago. 

The tool does not require much maintenance. 

I'm not familiar with the exact pricing of the solution. My understanding is the licensing is reasonable. 

I'm an end-user and customer. 

I'd rate the solution eight out of ten. It has very good management and monitoring benefits. 

We use Vision One together with the other products in the Trend Micro security stack, such as XDR, Site Management, and Apex One. 

Vision One has made our detection and response time much faster. We have 30-plus integrations, helping us to identify the most critical threats. The more connections, the better. We can also identify and resolve false positives faster. 

I like Vision One's workbench. It provides helpful logs that I can search, and the telemetry is excellent because I can see what's happening during an attack or potential attack.

Another one of my favorite features is attack surface risk management. It shows me faults and blind spots in my security. I also like the attack phase management. The model shows the risks in the corporation and provides considerable information about what is happening on the platform and the network, offering more visibility. There's also a risk index that shows me where I can improve my security. 

Vision One provides centralized visibility and management across multiple layers. This is critical because I need to see what's happening. It also allows me to set separate rules and policies for some security areas. 

Vision One's search could be improved. While the platform is very user-friendly, the search feature uses terms that aren't as intuitive. The automation is excellent, but I wish there were more templates to help me optimize more things. 

I have used Vision One for nearly a year.

I rate Vision One nine out of 10 for stability. It has only crashed once. 

I rate Trend Micro support six out of 10. They respond quickly but the answers aren't clear sometimes. They don't always understand the issue, so I need to explain a lot.

Neutral

I previously used the Microsoft 365 security stack, but I found Microsoft's XDR lacking. We also used Microsoft CASB and Defender for Endpoint. Vision One's threat intelligence and modeling are better. It has all the features like attack surface and risk management as well as the workbench. I also find Vision One easier to navigate. 

Vision One is easy to deploy. It's mostly automatic, but we needed to deploy some of the agents manually. If you can deploy all of the agents to the endpoints automatically, it takes only about five minutes. 

Vision One is expensive, but I think it's a typical market price. 

I rate Visione One nine out of 10. I recommend fully exploring Vision One's features. It has many features that you don't need to pay extra for. There are so many things to explore. For example, they have free playbooks for third-party integration.

It's a perfect tool for monitoring infrastructure, including endpoints, servers, and potential attacks via networks. That's especially true for internet-visible hosts, which we can monitor directly from the tool.

We had problems with users not using legitimate tools, such as pendrives. We needed to protect hosts from external threats and third-party actors. That included monitoring behavior, scanning our infrastructure, and exploitation of vulnerabilities.

The solution has enabled us to completely reorganize our work. I was the first person using this tool in our company, and I completely changed user behavior to become more restricted. In Poland, but also in the United States, we are very strict about abnormal usage of our tools or attempts to download tools that shouldn't be on desktops, laptops, or servers. From my point of view, we are now a completely different organization than when I joined it. Trend Micro is one of the most important security tools we have implemented.

We don't need to use an external vulnerability scanner because Trend Micro XDR has a module for that, and we can save that money.

Trend Micro's Managed XDR is quite nice because I can manage more than 2,000 endpoints. I use the playbooks with particular scenarios for incident management. It's a very nice tool. It competes with anyone on the market. Sometimes, when we detect some kind of threat and we have no idea how we should investigate, troubleshoot, or mitigate the risk, we use the managed service team with Trend Micro engineers. I'm very happy with this team. They are very good professionals.

We respond much faster thanks to the intelligence used by Trend Micro. They have very good knowledge because they have many threat sources. That is why we are reacting much faster than we would if we had to dig deeper without that knowledge and this tool. It would be absolutely impossible to manage this infrastructure by a single admin or even two security admins. We are able to detect and respond about 80 percent faster. It's not only the monitoring and alerting for classic signature threats; there is also a tool for monitoring user behavior. It would be utterly impossible to find abnormal user behavior without this type of tool.

And we have mitigated most of the false positives—more than 90 percent. About one out of 10 alerts may be a false positive. In the beginning, we had to learn about Trend Micro, what was a legitimate action and what was a suspicious or malicious action. We had to learn what the right approach was.

This product is simple to use. Sometimes, especially when new features come out, I need to spend a little bit of time discovering how they work. But overall, it's simple. The interface is quite nice.

The integration is also nice because there are many external tools that we can connect to the platform, such as configuration management tools. Because the platform is integrated, I can manage almost the whole company across our global organization. I can almost manage the infrastructure alone. We have minimized the need to expand our team.

It also handles vulnerability management.

We use Trend Micro to cover endpoint protection and server protection. That's one of the key points for our company. And Trend Micro Vision One absolutely gives us centralized visibility and management. Especially when we integrate it with Active Directory, we get full visibility of our endpoint and server infrastructure. That is very important; a 10 on a scale of one to 10.

We also use the solution's Executive Dashboards. We present the findings in steering committees periodically. Sometimes, there is a repetitive alert or event. Directly from this dashboard, I can see the groups of this type of event. For me, it's quite a nice tool for presenting the results to the C level and the whole company for those who are not technically experienced.

And especially because of the new European regulation called NIST 2, we are using the solution's Risk Index feature. We calculate our risk score and we can see how it is changing in the timeline. Is it growing? Is there a new vulnerability detected? We can also compare our risk score with organizations of the same size or in the same industry and see if we are better or worse.

The area for improvement is mobile security. We have just finished a proof of concept for Zero Trust Secure Access. We withdrew from this PoC because it does not have that many points for proxy across Europe. Our organization is across Europe, and it will be nice when it is possible to have Trend Micro proxies across many more countries. At this time, they are only located in Germany and the UK. For us, it's not enough. We are waiting for them to increase the points of contact, and after that, we will return to this project. 

From my experience, it was quite a nice tool, and I could manage almost all of the actions that I could not manage in a traditional way. Traditionally, I could allow or block usage of an application. But using the Zero Trust Secure Access tool, I could manage the schema of the usage. I will wait for this tool to change in the next few months.

I have been using Trend Micro XDR for almost 20 months.

It's a stable product. We haven't detected any issues other than the false positives, but that's normal.

We use it in multiple locations because our company is spread across Europe and Asia, as well as the United States and Canada. We have more than 2,000 users, and the solution covers 400 or 500 assets.

If our company were to increase over two to three months to 10,000 users, it would not be a problem. We have the ability to extend as we scale our users. It's very simple and absolutely flexible.

Their technical support is nice. On a scale of one to 10, it's a 10. They respond fast using email, phone, and the customer service portal.

Positive

I used competitors' tools, Secureworks, as well as Carbon Black. These are nice tools, but they are very heavy to implement and heavy on daily operations. Trend Micro is much better, much more flexible, and I have much more visibility. It is a cost- and time-saving tool.

Our deployment is a hybrid. We have advanced our implementation a lot. The first implementation was only one of the features called OfficeScan. That was a few years ago, and the implementation was in the United States. After that, we moved forward with the implementation across servers and endpoints, including Mac and Microsoft endpoints.

The whole project took about three months, with the custom discovery and the fine tuning. We had two people involved, one in Europe and one in the US.

Sometimes, maintenance is required if there is a new feature. It needs to be restarted. But this function is done by Trend Micro engineers because we are using the XDR in the cloud. We don't touch it. There is maintenance on our side for Deep Discovery because that part is an on-prem solution. But it's simple to manage.

They are implementing new tools, like Trend Micro Apex One and DDI. They are ready for implementation on the console, and we are waiting to transition to these tools.

For the new features, I prefer doing a proof of concept, like we did for the Zero Trust Secue Access platform. That was a good move because we saved time when it came to resolving issues on the user side. We had a few users in every department, and we tried to discover what would happen if we implemented this tool. That is my approach to being safe with such products. We can do things without any technical training and can disconnect users around the world using one switch. For new features, I'm a big fan of using a proof of concept.

We use Trend Micro XDR for endpoint detection, endpoint user protection, and virtual security.

We have deployed Trend Micro XDR across our entire environment, which is important for our organization's threat detection capabilities.

We use Trend Vision One to monitor our environment 24/7. Centralized visibility is very important to me and my management. In addition, management wants to see centralized dashboarding. This is very important.

The centralized visibility and management across our protection layers have improved our efficiency.

The executive dashboard is important to our organization. I use the dashboard each morning and evening.

Trend Micro XDR has helped our organization improve its defenses against external and internal threats.

The Managed XDR service has positively affected our team's workload by providing 24/7 monitoring. This has saved our team 20 percent of their time to focus on other tasks.

The time to detect is under one minute.

The proactive approach is the best feature. When Trend Micro XDR detects a virus in our system, it stops it and secures our branches.

The centralized dashboard has room for improvement.

I have been using Trend Micro XDR for almost two years.

Trend Micro XDR is stable.

Trend Micro XDR is scalable.

The technical support is good. We receive a response within ten minutes.

Positive

We switched to Trend Micro XDR from Kaspersky because it is a better product and we have not faced any issues.

The deployment took one week and required a few people to complete.

Trend Micro XDR is expensive.

I would rate Trend Micro XDR ten out of ten.

We have over 100 Trend Micro XDR users.

Trend Vision One has advanced sensors that collect telemetry from various sources like endpoints, email, and network. Workbench then correlates data to provide visibility across the entire environment. If there is any virus in the environment, it correlates the information, shows where it started, who the user is, and how it traveled through the environment, thus providing complete visibility and infrastructure correlation.

Trend Vision One consolidates security and saves time.

Trend Vision One is a cybersecurity platform in which Trend Micro has integrated every kind of solution. You have an MDR solution. You have an email security solution. You have endpoint protection. You have server protection. You have EDR. You get everything in one console, whereas vendors like Kaspersky and CrowdStrike do not have only one console. With Trend Vision One, you get all the solutions in one web console or platform. 

It helps with faster response. You have telemetry from different sources, which makes it easy to do analysis and respond. Its automation capabilities help to isolate endpoints and respond. You can respond in multiple ways. You can revoke permissions or terminate any process. You can isolate an endpoint. You can run a script. You can automate in different ways and integrate scripts, playbooks, etc. It saves time.

Centralized visibility is valuable. We can view what kind of virus or threat exists, where it has traveled, and how it started. A security analyst can use just this one console to view all the information.

Another valuable feature is its automation capabilities, which help in responding to any kind of alert swiftly.

Currently, there is nothing specific that needs improvement. Their support is very cooperative, and they provide an educational portal for learning the solution. However, deployment could improve by considering customer environments that are not fully updated.

I have been working with Trend Vision One for the last six months.

When I contacted Trend Micro support, they were very cooperative and quick in resolving and remediating any issues. I would rate their support a nine out of ten.

Positive

I have worked with Kaspersky, which offered only a single solution and not a fully integrated console. Kaspersky had multiple options but did not provide the same level of centralized visibility as Trend Micro. Kaspersky has graphs for visibility whereas Trend Vision One has both graphs and Workbench. Workbench provides a wider overview, whereas, with Kaspersky, you can only see a sketch of where a virus started or where it ended. Trend Vision One tells you how and through which user a virus came into your environment and how it traveled through your infrastructure.

There is a big difference in the price. Trend Micro solutions are more expensive than others.

It can be a bit complex. Trend Micro has a requirement that endpoints should be fully updated. In customer environments that are not connected to the Internet, that can be an issue. Trend Vision One is a cloud platform. If the endpoints are not updated, you can have multiple errors when you deploy the agents. We find such issues in customer environments.

The initial deployment time depends on the infrastructure. It took us about a month to cover 1,000 endpoints and 200 servers.

Trend Micro solutions are very expensive compared to other solutions. Even though everything is in one console, each feature requires a separate license.

If you do not have any compliance regulations preventing you from using a single vendor, I recommend adopting Trend Micro's cybersecurity platform for full security coverage and reduced management time.

The Risk Index feature helps with the attack surface and risk management. It detects vulnerabilities in your environment and calculates the risk in your environment, but I have not yet used this feature.

When you deploy such a solution in your environment, there is always a huge amount of false positives. The false positive rate depends on how your security engineer has done the configuration. After some time, the false positive rate reduces. The reduction in the false positive rate depends on your infrastructure. If you have a huge infrastructure, it would take some time. It also depends on your security resources who work on this solution. If you have only one person, it can take about six months, but if you have a team of five security people, it would take about a month.

I would rate Trend Vision One a nine out of ten.

We use Vision One XDR for our endpoint security. Our company has nearly 4,000 users. We have endpoint cybersecurity agents for which we can use XDR. 
Trend Micro has multiple subscription licenses for individual Vision One components. There are also licenses for XDR for endpoints. We have adopted four packages from Trend Micro: endpoints, workload security, mobile security, and email security gateway.  

We didn't realize the benefits immediately after deploying the solution, but we saw results quickly. When you install Vision One, the policies are set to the default setting. It scans your machines, and you get alerts if someone is attacking, there's a vulnerability that must be patched, or there's a Trend vulnerability you're patching somewhere.

It has reduced our detection time. The detection is quite fast, but the response at the SOC level might take time. Vision One can be used to conduct analysis first. It reduces the investigation time because Trend Micro has an advantage in Pakistan. They have local technical resources deployed here. Organizations can get heavy false positives, but Trend Micro can help you define the policies accurately.

Our primary focus is DLP, and Vision One has solid DLP features. We also use URL filtering and device blocking, and there's telemetry for identifying exploitable vulnerabilities.

It offers us centralized visibility. That's the advantage of Vision One's unified platform with data lake capabilities. They pull telemetry data from the endpoints, network devices, and cross-layered architecture, and Vision One performs filtering and analysis.

Additionally, Trend Micro can integrate third-party tools, such as Fortinet, Cisco, or any other vendor's firewall, to get the logs and alerts from them. Vision One is much more capable in that way.

Having that centralized visibility has improved our efficiency. The organization has multiple tools segregated into separate windows that give you a particular type of visibility. Multiple SOC team members can view the same window. The beauty of Trend Micro is its ability to integrate all of the systems in one cloud platform, right, in terms of Vision One. From your workbench, you can easily monitor and centrally manage alerts. My SOC team is happy with it. 

The risk index feature is a rich view that rates any alert on a scale of 1 to 100 and classifies it as internal or external. Few OEMs can provide that sort of capability. The index ratings provide a window into device health and how alerts can be resolved. 

The attack surface management is a fantastic feature with a proactive approach. Normally, organizations do pen testing quarterly or once a year, but attack server management proactively checks user authentication or changes in your environment. 

Vision One's functional capabilities are excellent, but the platform can be upgraded and simplified in many ways. We use multiple playbooks to automate many things, but I'm not sure there are mature cybersecurity applications. There are several external alerts, and their behavior changes daily, so I'm not sure automation can help you that much. We're using the playbooks, but it might require some improvement.

We have used Vision One for two and a half years. 

I rate Trend Micro support eight out of 10. They stick to the SLA and respond on time. They are cooperative and supportive. I'm very satisfied.

Positive

We have evaluated multiple vendors, and Trend Micro is among the best. You cannot have a typical apples-to-apple comparison. There are a lot of things which we need to compare. Other tools may not be at the network level or have the third-party integration that Vision One has.

Deploying Vision One is easy. You can deploy it with a few clicks and configure the policies or use the default ones. It's flexible and user-friendly, and there are no headaches. The deployment time depends on your environment. If you have thousands of endpoints, it takes some time, but it's just a few minutes if you have a couple. 

Trend Micro is pricey, but it has more capabilities than a standard XDR, so the customers consider it reasonable. The market has accepted it. Trend Micro has a 64 percent share. 

I rate Trend Vision One nine out of 10. 

Each component that we have purchased from Trend Micro has its own unique value set. But as CISO, the most excitement in my day is when a Zero Day initiative lands. It's one of those things that, by nature, you're generally not prepared for, and the initial reaction of the security team was, "What are we going to do about this?"

When that happened, I suggested we look at our Trend Micro IPS and see if there are any vaccines related to the particular Zero Day, and there were. We enabled those vaccines and we could see, using the ExtraHop appliance, that the issues we were seeing before had been remediated. That particular experience was a predictor of what was to come. Since then, on almost every occasion, we have had a mitigating response in our arsenal to any type of Zero Day attack before the attack actually occurs.

And even when we got into a situation like Log4j and there wasn't anything in our arsenal to deal with it, we called Trend Micro, and they said, "Yeah, we're delivering it right now, but you'll have to install it manually." And I was thinking, "I'll install it while upside down if I have to, but the bottom line is just get it over here." We deployed it and—problem solved. I believe they own that VDI initiative and it's really good that they're so close to it. That is something that has really really made my life a lot easier. Running around with your hair on fire is not fun.

In essence, it has allowed us to get a handle on our security initiatives and planning, and construct security over the long term. We've been working with them for at least ten years.

Their toolset integrates well with our existing infrastructure. It integrates well with our AT&T AlienVault SIEM.

Another piece that makes Trend Micro kind of unique—and I could see where they might have had a problem kicking the whole thing off—is that they were one of the companies, early on, that spent a lot of time integrating their toolsets, and I was really impressed with that. That meant the endpoint management system could reach out to the Deep Discovery system on the network and pick up something that it perceived as a suspicious object. It could then sandbox it and monitor it. If that suspicious entity reached out for command and control or did something nefarious, the endpoints would be alerted and would start getting rid of the problem.

The issue this addresses—and it's one of the most important issues—is that you really have to consider automation and be conscious of it. Because when the stuff hits the fan, you're not necessarily fast enough, as a human being, to get everything done the way it needs to get done—and document the process.

You might not think about that last piece so much when you start doing security engineering. But when you get into a big healthcare company like ours, there are audits going on all the time. The auditors will want to pick out two or three events that you've dealt with and say, "We want to see the audit trail," et cetera. As a result, there are advantages to the integration of Trend Micro's disparate toolsets.

Trend Micro has worked very hard on making their toolsets, like IPS, Deep Discovery, Deep Security, et cetera, talk to each other and work together. And they're still doing it today.

They have made their IPS an application rather than an appliance. You install it on the endpoint, which is a server in your data center, and it will actually configure it to a minimal standard. That means the applications and the version of the operating system you're running, right down to the colonel version, get only the tools installed that are needed for that particular instance.

They minimize the installation because they don't want you looking for bugs and indicators of compromise that you're not in a position to experience because you're using an operating system that isn't vulnerable to them. That gets rid of a lot of overhead when it comes to server management. They keep in mind that these are servers that have a job to do. They're not just desktops, and if they're eating up a lot of the CPU, that's bad for us because we're out to do business and make money. We've never had a problem with them. It's really reliable, once you get it set up.

When you deploy these tools from Trend Micro, the integration and getting them to work together, are among the more difficult pieces of the puzzle. But when you get that set up and working, you're glad you did.

When you manage a security department for a number of healthcare organizations and deploy security into their environments, they want it done today. And they certainly don't want to be bothered with it over the course of a few weeks. We've been in our Cloud One migration for a couple of months now and it isn't our only project. We've got a lot of things going on here and at our subsidiaries, for which I'm also the CISO. It's very busy. We don't have time to sit down and work on projects just for the sake of having the resources to work on them.

When we invest the time to integrate disparate resources, appliances, and applications, we do so with the idea that we're going to get something out of it that is worth more than what we put into it. In each and every case, that's what has happened with Trend Micro.

Still, a lot of folks I know have adopted their technology but have not integrated it. The endpoint management tool sits on the endpoint and manages it, but it's not fully integrated with, for example, the sandbox. So it would be nice if they could simplify the integration process. And I would like to see better documentation.

Another point is that, with Vision One, there were issues that we experienced with the IPS and EDR technologies when we first got it. We had some difficulties figuring out how to make it dance. Once we figured it out, we were okay.

The remediation they put in place for that was to increase the number of presentations they did on the software, presentations where they answered questions. We attend one about every two to four weeks with Trend Micro to go over things, and it's not just us. There are 70 to 100 people in those meetings. They figured out that, while it's okay to build reasonably complex systems, at some point you have to pass the knowledge along to the end-users. That's not always easy to do. Most companies operate under the mindset that, "Well, we understand it, why don't you understand it?"

We started the integration of Trend Micro Vision One three or four years ago.

Trend's gear is very stable and reliable. In this business, it almost has to be because, if your system goes down frequently, you just don't have time to mess with it. In the years we've had their IPS deployed, and that's a complicated product, we may have had one or two failures. And as I recall, it was something in a power supply. If your primary failure is something to do with a power supply once every ten years, you're in good shape.

It's the same thing with all of their technology. The way they design it, just keeps running and that's not necessarily always the standard in the industry. For example, I finally had to abandon IBM's IAM solution because it was so bad. It would just break. We don't have those problems with Trend Micro. Their stuff just works. It's really good and well-designed.

It's reasonably scalable, but remember that, as you're scaling out, some of the components need to be scaled while other components just need to be reconfigured. You don't want to be paying for what you don't need, meaning you don't necessarily have to double everything. When you scale out, you have to give it some thought.

Their tech support people are better than most. In my career, I have seen it all. But Trend Micro support is really good. They're the best vendor I have for support.

Anytime we've had an issue with their gear, they have been prompt and have gotten on it and gotten it fixed. And if they can't fix it, they replace whatever they have to replace.

Another aspect with Trend Micro that is really good is that they listen to what you say. If you come up with a use case that they don't currently have, they'll add it to their repertoire and, a couple of updates down the road, there is that tool you needed. It's just a well-driven and well-run company when it comes to that side of things.

For example, in the beginning, using the dashboard was a little bit tricky. But the cool thing they did was to hold biweekly meetings on it. They would not only go through use cases, but at the end they would ask, "What else would you like to see? How would you enhance this?" Once the CISO community got a hold of that, they were coming with their guns loaded and saying "I'd like to see this and I'd like to see that." And Trend Micro started knocking out the ones that made sense. As of today, it's a completely different ballgame than it was back then. They're constantly upgrading their platforms.

And they don't absolutely have to do large releases to get things into the users' hands. They'll build something out and say, "Hey, we've included this. Try it out and let us know what you think." Most companies would say, "That feature will be in Release 5 and not until that release. Release 5 is slated for May, but it probably won't be out until October." Trend Micro is not like that and we appreciate that.

Positive

We go back quite a way with Trend Micro. When I first met with them, it was a sales guy at Torrey Pines resort who was meeting with individuals. A bunch of CIOs and CISOs were brought together there and put up for a few days to meet with various salespeople. It was a "getting-to-know-you" event and I did it every year. One of the sales guys was from Trend Micro and I didn't know anything about them but I was impressed with his presentation. I thought to myself at the time, "Keep this one in mind. Think about this a little bit."

About a year or so later, when, at the time, we were using the IBM endpoint suite, IBM decided to take it down. It had about five different toolsets, one of which was IBM BigFix, which is a patch management solution that we still have.

They said that if you want to replace them with what was called, at the time, Trend Micro OfficeScan, you can, and we did. When we migrated to OfficeScan to replace the endpoint piece, we realized that the other IBM pieces were all up in the air except for BigFix. We then just blocked out IBM tools for Trend Micro tools, component by component. That worked out really well for us because the Trend Micro toolset was a lot more comprehensive than the IBM tools. And it integrated well with our BigFix infrastructure. It all just worked together. It was a no-brainer. Trend Micro built much better security systems than IBM did.

Once we had OfficeScan in place, we started talking about purchasing an IPS. I generally do a proof of concept when I'm going to purchase something. Trend Micro's TippingPoint IPS system was included in the eval. What I found is that it's not only the best product, but it has the best product support and that really makes a difference.

We're using Trend Micro on just about every front that they work on. They've been a tremendous partner for us, really good.

When we first kicked off the security department here, one of the problems we had was that we were chasing malware up and down the wire. We had McAfee endpoint management software and antivirus at that time, but we couldn't run it because, if we did, it would eventually eat up all the CPU and tip over the desktop.

We were looking for a replacement for that. We took a look at Trend Micro's Vision One technology and we found that they were deeply interested in what they refer to as attack surface management. It integrates the Trend Micro EDR tool that we had and turned it into something that can trace backwards. It could not only detect that an event had occurred, which is what we used to get, but now gave us information about what led up to that event. What sequence of events happened in our platforms that led up to it? We could trace it backwards, and that's the XDR component. They replaced the EDR component and that's when we got into business with Vision One.

Since then, we have deployed the Deep Security and Deep Discovery components. in addition to their IPS TippingPoint and their endpoint. We also have their email security solution in place.

The Deep Security toolset sits in your data center on every server instance you want protected. The operating systems Trend Micro supports are Windows, Linux, Solaris, and AIX. And what do we deploy in our organization? Those four operating systems. I thought, "That is like a message from God himself." I was taken aback by that.

And right now, we are migrating into their Cloud One environment. That takes it to the next level and allows us to take advantage of the analytics that exist in the cloud without having to set up all of the infrastructure to support it. Everything we have remains as is, on-prem, but everything now reports up to the cloud, and that information is enhanced and further aggregated into more meaningful data, which then comes back down into our purview. That's what the Cloud One approach is all about.

They are a pretty cool company and they're really well organized and well managed.

The initial deployment is always the toughest because you've never done it before. You're going to run into issues that you aren't familiar with. As you go from OfficeScan to Apex One, to Vision One to Cloud One, it gets easier every time you do it because you know what's coming.

By then, you already have an established group of people who support you, and who have been supporting you for some time. You're familiar with working with them, you know what to expect and how things are going to roll forward. And you pretty much know what the time frame is going to be. That part is all good.

Vision One is on-prem. We started building data centers a long time ago and I had the honor and privilege of doing that. We built out redundancy at the data center level so there are two of everything. And then you think, "Well, what happens if something happens to the data center?" So we built another one. And then we realized we wanted it somewhere else because we get enough earthquakes in Southern California to know that nothing is safe here. As a result, we built one out in Arizona and we mimicked what we had here and then whammed it all together. So we can fail over here or to the Arizona facility. We essentially have two private clouds that we manage. That got us to where we were about a year ago.

And then, suddenly, there was the idea of moving up into the cloud. We did start working with Azure and AWS to move items into the cloud, but there were some issues with that too.

For example, if we build out a big piece of infrastructure in our data center, we purchase the hardware and then deploy it. All of that hardware is CapEx and you can write off the cost of most of it over a period of years. When you move into the cloud, you don't get that break, and if you're taking advantage of somebody else's infra, they're going to be charging you for that service. While I'm no expert on the cloud, we have put together some cloud-based applications, but, from a financial standpoint, it is really expensive. You don't get that CapEx back into your pocket like you do when you're putting together your own data centers.

Our management still wants to put more stuff up in the cloud, so we'll continue to do that, and Cloud One allows you to do that with the workload security features.

We did it all in-house. I found someone who had already worked in security, within our company, and brought him onto my team. If you can find somebody who has already done this job and understands it, then not only can you have them deploy it immediately, which takes that piece off the table, but they are in a position to start learning other things because they already know the infrastructure that you're deploying really well. At every opportunity that I had to grab somebody who already had experience, and was good with what they did, I did so. It helps to get experienced people.

I've always felt that automation and the integration of platforms were going to be the key to this. 

The reason I felt that way was that I didn't go into security when I got out of school. I was fortunate enough to get a job at the NCR Systems Engineering division. I built and designed microprocessors, and then I built operating system software for the microprocessors. I was exposed to a lot of what's going on in the bowels of the beast. Although the beast changes from company to company, you have an idea of what's actually going on.

I then started my own company and what I learned was that integration of elements is key to your success, as was automation. You need to automate solutions because you don't want a bunch of people trying to fix things if you can automate things and take care of problems.

When we look at the logs from the IPSs, for example, they're blocking hundreds of thousands, and sometimes millions, of packets a day. If we were allowing those packets in, I don't know what would happen, but I don't think it would be good.

Also, I don't have a big staff under me. The idea that, as a chief information security officer, you're going to get a couple of hundred people to go work on things is just not going to happen. So you really have to set things up and configure them for automation, and any kind of alerting has to point to the problem rather than tell you where to start looking.

They have a new pricing method and we haven't been pulled into that yet, which I'm grateful for. It's tough enough dealing with dollars, but with their new solution—and I'm not up on it because I haven't used it yet—you buy tokens or some kind of points and you purchase things with them. We haven't gone there. We stayed with what we had.

From a pricing standpoint, they're a really good negotiator and they'll work with you. At the first Trend Micro conference I attended, there was a presentation to their sales team and they were told, "Do not worry about making money. Just make our clients happy, and the money will come." They're good at that and a lot better than most companies. It's always good to have a good partner.

We looked at the new stuff that IBM was coming out with, which wasn't that new, so they didn't get very far in our evaluation. We also looked at McAfee and another company that was a startup at the time, although I don't remember its name.

I had three or four vendors in for PoCs, and I asked each one of them for someone to support the effort, and to give me about a month. By the time I was done, I not only got the best product, but the best vendor too. The support has to be there during that process or they're not going to win the day. Some of them were as bad as, "Here it is, let us know how it fares." And I was thinking, "Well, I may have a few questions between now and then. I hope somebody is on the phone to answer them," but you don't always get that luxury. But Trend Micro was really good and that's why I stuck with them.