Saurabh Mehra - PeerSpot reviewer
Security Engineer at a tech services company with 501-1,000 employees
Real User
Modern, user-friendly tool with impressive machine learning
Pros and Cons
  • "The ADR capability of Trend Micro has helped us in investigating the root cause for any threat that is hunting by providing us with good visibility of the timeline and activity of the threat."
  • "I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications."

What is our primary use case?

We use Trend Micro Apex One to block threats that do not contain files. This is done by utilizing machine learning techniques to understand if there is any abnormal behaviors or execution of any processes being done on the machines.

How has it helped my organization?

We have been able to develop policies created to monitor abnormal behaviors in addition to application control level policies that only allow specific applications to execute - the rest are blocked. 

What is most valuable?

The EDR capability of Trend Micro has helped us in investigating the root cause for any threat that is hunting by providing us with good visibility of the timeline and activity of the threat.

Additionally, Trend Micro can be rolled out with some script which no longer requires us to rely on third party tools.

What needs improvement?

I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications.

Buyer's Guide
Trend Vision One Endpoint Security
May 2024
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
787,779 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for more than a year now.

What do I think about the stability of the solution?

So far from a performance standpoint, we haven't faced any issues. We feel it's a stable product and it is not that resource-intensive either.

What do I think about the scalability of the solution?

It is scalable and you do not need to purchase additional hardware to do so.

How are customer service and support?

The support is really good in the Middle East, they are even available on the weekends to address issues.

Which solution did I use previously and why did I switch?

We used McAfee in the past, we switched due to the modern techniques that are offered by Trend Micro. Trend Micro also offers excellent features and a great machine learning technique.

How was the initial setup?

The initial setup was very straightforward as we were clear on our scope and what we wanted to achieve with the solution. We had 700 work stations and about 250 servers and the overall deployment too two months.

What about the implementation team?

We used a combination of a vendor and an in-house team.

What's my experience with pricing, setup cost, and licensing?

There is an annual license.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Straightforward implementation, scalable, and secure
Pros and Cons
  • "I have found Trend Micro Apex One to be secure."
  • "Trend Micro Apex One could improve by making the user interface more user-friendly."

What is our primary use case?

I use Trend Micro Apex One for system security.

What is most valuable?

I have found Trend Micro Apex One to be secure.

What needs improvement?

Trend Micro Apex One could improve by making the user interface more user-friendly.

For how long have I used the solution?

I have been using Trend Micro Apex One for three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The solution is easy to deploy.

What about the implementation team?

We need two engineers for the implementation of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
May 2024
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
787,779 professionals have used our research since 2012.
Assistant ISO at Hexagon AB
Real User
Scalable and easy to setup, but support could be better
Pros and Cons
  • "The initial setup is not that tough. It's easy."
  • "The technical support should be more proactive."

What needs improvement?

While we consider all the features to be valuable, we occasionally encounter issues with the performance. My technical team would be in a better position than I to address these. 

The technical support should be more proactive. I rate it as an eight out ten. 

There should be better support for ransomeware. It would be nice to see proper security terms, technical improvisations in terms of security.

For how long have I used the solution?

I have been working with Trend Micro Apex One for nearly two years.

What do I think about the scalability of the solution?

I rate the scalability of the solution as an eight out of ten. 

How are customer service and technical support?

There should be more proactice technical support and I rate this as an eight out of ten. 

Which solution did I use previously and why did I switch?

We did not really work with other solutions prior to Trend Micro Apex One. 

How was the initial setup?

The initial setup is not that tough. It's easy. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fine. 

What other advice do I have?

I rate Trend Micro Apex One as a 7.5 out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Real User
Provides good reports, affording control and a birds-eye view of what's transpiring
Pros and Cons
  • "We have found the reports to be most valuable."
  • "Whether the license is monthly or annual depends on the deal of the company."

What is our primary use case?

We use the solution as a central server so that clients may be deployed on their PCs.

We use it for client endpoint purposes.

What is most valuable?

We have found the reports to be most valuable. Apex Central provides good reports, affording control and a birds-eye view of what's transpiring.

What needs improvement?

The endpoints should be addressed. Occasionally, certain driver versions, such as the original PC drivers and the ones that are HP, would read something as an external threat and this would cause us problems. In reality, these were nothing more than false alarms. In a big environment, this presented an issue at the time. The issue was, in fact, internal and not external, such as that originating from a driver, like a graphics card driver, or a DLL file. Alarms were going off in all our PC's and this was a problem we encountered with a major customer of ours. However, a patch was released and the problem was dealt with. 

The support could also be better.

Don't get me wrong. I am not saying that the solution is not user friendly, but some of the patches are creating problems, such as those of the driver that we are struggling to trace out. 

For how long have I used the solution?

I have been using the solution for the past three years.

What do I think about the stability of the solution?

So far the product has proven stable and implementable.

What do I think about the scalability of the solution?

The solution is scalable and I plan to continue to use it in the future. 

How are customer service and technical support?

The technical support and the extent of its knowledge should be worked on.

How was the initial setup?

The installation is very cool. It is so nice.

It took 20, perhaps 40, minutes.

The technical team needed for the deployment and maintenance can vary. It depends on the company's environment, or the project or contract involved. I am not referring to the 20 permanent users I mentioned but to the customers, the clients. The number may be 18, it may be 15. It varies.

What's my experience with pricing, setup cost, and licensing?

It used to be that the customer had to pay for licensing fees. Sometimes he dealt directly deal with our company and at other times with that of Trend Micro, which would have dealings with us.

Whether the license is monthly or annual depends on the deal of the company. When a company is international it may have a global contract that would be relevant. Otherwise, the deal may vary according to the country or partner involved.

What other advice do I have?

Trend Micro Apex One is a good product, with the inclusion of more features. 

Some projects will involve the implementation of the solution and others will be upgraded versions from OfficeScan to Trend Micro Apex One or Apex Central. Our control manager has switched to Apex Central. Sometimes a small company will be involved and at other times the implementations.

The solution is both cloud-based and on-premises.

We have around 20 customers using the solution.

I rate trend Micro Apex One as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Infraestructura & Seguridad TI at a pharma/biotech company with 51-200 employees
Real User
DLP feature is useful for our environment and we also get good support, but it needs a lighter agent that doesn't impact the performance
Pros and Cons
  • "DLP is a solid feature in the product. I like it very much. It is very useful in our environment. It is also a very stable solution. Their support is also very good."
  • "Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster."

What is our primary use case?

We are using it as an antivirus solution. We are testing the Data Loss Prevention feature, but basically, we are using it for our endpoints in a segmented network. There is not so much traffic to the internet.

What is most valuable?

DLP is a solid feature in the product. I like it very much. It is very useful in our environment.

It is also a very stable solution. Their support is also very good.

What needs improvement?

Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster.

For how long have I used the solution?

I have been using this solution for around three months.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It should be easy to scale. We have 40,000 subscriptions.

How are customer service and technical support?

We are using the support from our region, and they provide very good support. They have very well-trained people. 

Which solution did I use previously and why did I switch?

We are migrating next week from Symantec Endpoint Protection to Trend Micro. We are part of a corporation that has offices in many countries of South America. We signed an agreement with Trend Micro, and that's why we are switching to Trend Micro.

How was the initial setup?

The initial setup was straightforward. It takes a day to configure the server for configuration policies and other such stuff. For the deployment of the endpoints, it can take 15 days to set it up at the workplace.

What about the implementation team?

Our IT department has around two people working on IT infrastructure and security. Those are the required people.

What's my experience with pricing, setup cost, and licensing?

We have a yearly subscription. Our subscription includes all solutions of Apex One, such as endpoint protection, DLP, and ransomware protection. We are paying around $30 for each.

What other advice do I have?

I would recommend this solution. Apex One has to make some changes to the scanning process. That's a negative point, but on the other hand, we get good support that responds almost immediately to our requests. 

I would rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
General Manager at a tech services company with 11-50 employees
Real User
Offers good protection, and has a wide variety of features
Pros and Cons
  • "They have a wide range of products, including a couple for virtual patching, which is very important."
  • "I would like to see the initial setup simplified to make it less complicated, and the price reduced."

What is our primary use case?

We use Trend Micro Apex One for endpoint scanning.

What is most valuable?

They have a wide range of products, including a couple for virtual patching, which is very important. They also have, cloud-based sandboxing options.

What needs improvement?

I would like to see the initial setup simplified to make it less complicated, and the price reduced.

Normally, I've seen the price of any antivirus for the first year where they will give you a free price comparison and a discount of 30%, 40%, but the second year, after renewal, they'll give you the normal standard list price.

For how long have I used the solution?

I have been working with Trend Micro Apex One for more than three years.

We work with on-premises solutions. There is no option for cloud solutions by default.

We are using the latest version.

What do I think about the stability of the solution?

Trend Micro Apex One is very stable.

What do I think about the scalability of the solution?

I have a very small network of 152, and I expect it to be scalable. People are using it at 3,000. You go as you need more.

We had 140 to 170 or 200 users, but have had to cut back due to the pandemic. It's now between 140 and 150.

We intend to increase our usage by another ten or fifteen percent in the future.

How are customer service and support?

There will always be problems to fix, but once it's stable, it's stable. For the first three months, there is always the fixing of problems and getting updates.

Which solution did I use previously and why did I switch?

I am also working with Symantec Endpoint Security. I started using Trend Micro Apex One because Symantec was acquired by another company, and I was looking for a change.

How was the initial setup?

It is not as simple as it appears, but there are numerous options available. They include mobile security, as well as many other features. So you'll need some tricky options such as the use of servers and other such things. It isn't as straightforward as Symantec. 

When I use Symantec, it's simple, but Trend Micro has a lot of features, such as DLP, security, cloud sandboxing, and more. It requires the use of three or four servers.

The initial setup and consult will take one or two days, but the deployment for the branches will take five to seven days. In total it can take up to 20 days to move the package.

We have a technical team of two administrators who maintain this solution,

What about the implementation team?

We completed the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

The price is very high in comparison to EDR, XDR, and MDR. The pricing is quite high. 

When compared to Symantec, Kaspersky, and others the price is higher, they are more expensive. 

It is possible that it is more expensive because they only provide the solution on-premises.

Licensing fees can be paid yearly or with an option for three years.

We have a three-year perpetual license that is set to expire in May. We are considering renewing the license or exploring other market options.

Which other solutions did I evaluate?

My three-year contract expires in May, and I am just looking into other endpoint and EDR solutions.

What other advice do I have?

I would recommend this solution to others.

I would rate Trend Micro Apex One an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Systems Engineer at a computer software company with 10,001+ employees
Real User
Feature rich, easy to use, but heavy on system resources
Pros and Cons
  • "The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use."
  • "Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future."

What is our primary use case?

We are using Trend Micro Apex One for endpoint security.

What is most valuable?

The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use.

What needs improvement?

Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future.

For how long have I used the solution?

I have been using Trend Micro Apex One for a short period of time. However, the company I work for has been using it for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable. 

How are customer service and support?

The technical support is satisfactory, the support could be better.

Which solution did I use previously and why did I switch?

I have used CrowdStrike.

How was the initial setup?

Trend Micro Apex One is easy to administer. They have different consoles to manage different aspects of the solution. If you want to use XDR you have to use Vision One and that is not good.

What other advice do I have?

I would recommend this solution. However, we have found that CrowdStrike is better.

I rate Trend Micro Apex One a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Engineer at Hitachi Systems, Ltd.
Real User
Top 20
A solution capable of handling multiple users at the same time
Pros and Cons
  • "Stability-wise, it is a good product, and I rate it a ten out of ten."
  • "The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself."

What is our primary use case?

I use the solution to meet the requirements of our customers.

What is most valuable?

EDR is one of the most valuable features of the solution.

What needs improvement?

The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself.

Since I am not working extensively with this solution, I am not in a position to comment on what other additional features need to be added to it.

For how long have I used the solution?

I have been using Trend Micro Apex One for five years. Also, I am using a SaaS version of the solution. My company has a partnership with Trend Micro Apex One.

What do I think about the stability of the solution?

Stability-wise, it is a good product, and I rate it a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. The solution works, in the same manner, irrespective of the number of users using it. One of our customers has 25000 users using the solution. Scalability-wise, I rate it a ten out of ten.

What other advice do I have?

Overall, I rate the solution a ten out ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.