Solutions Engineer at a tech services company with 11-50 employees
Real User
Good protection, good ability to detect ransomware and malware, and competitive pricing
Pros and Cons
  • "Its ability to detect ransomware and malware is the most valuable. Its protection is also good."
  • "The portal is a little bit slow in loading. The cloud portal or management control should be a little faster. There seems to be a lot of load on their servers over there. Maybe they are using one server for multiple customers. It would be great if they can increase server performance in the cloud. Its technical support and reporting can be improved. There is no proper reporting, and there is no PDF or things like that. They should include detailed reporting. An attack happened at a client's site, but we couldn't get the report on the same day. We were unable to provide a detailed report to our client. We approached the technical support, and even they didn't give proper answers. They need to improve the reporting capabilities, or the technical team should support us in providing these reports. They should include reporting in the solution. They should also insert sandbox analysis in Apex One."

What is our primary use case?

We use it for protecting our endpoints. Both Apex One and Worry-Free Services are cloud-based services.

How has it helped my organization?

It has been detecting the management activities and quarantining them so that the continuity of our business is maintained. We had a ransomware attack, and Trend Micro was there to stop the attack, and we are still in business.

What is most valuable?

Its ability to detect ransomware and malware is the most valuable. Its protection is also good.

What needs improvement?

The portal is a little bit slow in loading. The cloud portal or management control should be a little faster. There seems to be a lot of load on their servers over there. Maybe they are using one server for multiple customers. It would be great if they can increase server performance in the cloud.

Its technical support and reporting can be improved. There is no proper reporting, and there is no PDF or things like that. They should include detailed reporting. An attack happened at a client's site, but we couldn't get the report on the same day. We were unable to provide a detailed report to our client. We approached the technical support, and even they didn't give proper answers. They need to improve the reporting capabilities, or the technical team should support us in providing these reports. They should include reporting in the solution.

They should also insert sandbox analysis in Apex One.

Buyer's Guide
Trend Vision One Endpoint Security
May 2024
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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For how long have I used the solution?

I have been using this solution for more than a year.

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

Its scalability is good. We can scale it. We just need the licenses. In my company, we have 20 users, but we have also deployed it for our clients. We have plans to sell it more to our clients.

It is scalable for on-premises versions, but we need to do a few things to our database. For on-premises versions, we need to improve server performance as well.

How are customer service and support?

Technical support should be improved. It is not as good as the other products. We had to generate a report on one of the attacks that happened, and they weren't much responsive.

How was the initial setup?

The cloud services are straightforward, but the on-premises version of Apex One is not straightforward. It is a complex installation of Apex One.

The deployment duration varies. We have to first prepare all the prerequisites, which takes a lot of time. Overall, the installation takes up to two days. For a large enterprise, the deployment would take one to two days. 

What about the implementation team?

We are an integrator, so we implemented it ourselves.

What's my experience with pricing, setup cost, and licensing?

Its pricing was good. It is very competitive with all the other vendors.

What other advice do I have?

I would recommend to install and implement this solution. It is a good solution. For every solution, there'll be pros and cons. 

I would rate Trend Micro Apex One an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Technical Security Consultant at a computer software company with 501-1,000 employees
Real User
User-friendly, easy to implement, with excellent support and good performance
Pros and Cons
  • "When comparing to other products the console is much more user-friendly, and it's easy to implement."
  • "We have received many complaints about how slow the system is on the first day of implementation."

What is our primary use case?

We are system integrators and we work with many different products.

We have four to five customers that we have implemented Apex One for and everyone is quite satisfied.

Our customers are using this solution for endpoint protection.

What is most valuable?

Trend Micro is very good.

The performance is good and the control is user-friendly.

When comparing to other products, the console is much more user-friendly, and it's easy to implement.

What needs improvement?

We have received many complaints about how slow the system is on the first day of implementation.

When implementing and you don't have a third-party tool, it can be difficult. Most people are working from home and using their own network to connect to the local office, so implementing these authorities can be challenging.

For how long have I used the solution?

I have been using Trend Micro Apex One for more than two years.

What do I think about the stability of the solution?

There are no issues with stability.

What do I think about the scalability of the solution?

It's a scalable solution.

Our customers are large companies with more than 5,000 users.

How are customer service and technical support?

Customer support is excellent. They respond very quickly.

Which solution did I use previously and why did I switch?

We have faced some issues with McAfee.

The features in Sophos are very good and the detection capability is excellent.

How was the initial setup?

It's very easy to implement.

Depending on the customer's environment and the features they are using, it can take two to three people to maintain and manage.

If they are using the device's central application to control everything at once for more than 2,000 users then a single person can't handle all of the modules. This would then require more people for maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is very good compared to other products.

What other advice do I have?

I would definitely recommend Trend Micro, especially if they have a low budget.

If they have a larger budget then I could suggest Sophos, which is also a very good product.

It is all dependant on the customer's budget.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
May 2024
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
787,779 professionals have used our research since 2012.
Cyber Security Engineer at a tech services company with 201-500 employees
Real User
It's more effective and easier to integrate than most of its competitors
Pros and Cons
  • "It's easier to integrate Apex One than Kaspersky. It also performs well, and the customer feedback has been positive."
  • "I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents."

What is our primary use case?

I've done migration before from the cloud to Apex One on-prem, configured the security settings, and installed the agent on the client's endpoints. I've helped customers migrate from Apex One on-prem to Apex One Vision One in other projects. Also, I've set up Apex One Central to manage them all. 

What is most valuable?

It's easier to integrate Apex One than Kaspersky. It also performs well, and the customer feedback has been positive.

What needs improvement?

I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents.

For how long have I used the solution?

I've been using Apex One for almost six months. The company was using it for a while before I join it.

What do I think about the scalability of the solution?

Apex One is scalable. 

How are customer service and support?

Trend Micro support is generally more helpful than the support for other solutions, 

How was the initial setup?

Apex One is easier to install Kaspersky than other solutions.

What's my experience with pricing, setup cost, and licensing?

There are licenses for Apex One's individual security features, so it depends on what the customer needs. But in general, Trend Micro is cheap, and many customers require it.

What other advice do I have?

I rate Apex One eight out of 10. I recommend it. It is more generic than Kaspersky, and I would say it's more effective than most competing solutions. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr. Manager - Solution Architect at a tech services company with 501-1,000 employees
Real User
Easy to set up and use, and it is simple to manage
Pros and Cons
  • "The initial setup is very easy."
  • "No product can ever be rated a ten out of ten. They are always improving on one aspect or another."

What is our primary use case?

We are not using this solution. We are, the system integrator who are providing solutions to our clients. We have been selling this product.

What is most valuable?

I like the simplicity of management and the ease of use.

From a technical perspective, this is a good product.

What needs improvement?

No product can ever be rated a ten out of ten. They are always improving on one aspect or another.

For how long have I used the solution?

I have been selling Trend Micro Apex One for two years.

What do I think about the scalability of the solution?

We have large enterprise customers as well as smaller companies.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

When compared with other solutions, the price could be better.

What other advice do I have?

We are selling this product. We would definitely recommend this solution to others who are interested in using it.

I would rate Trend Micro Apex One an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Security Engineer at a tech services company with 51-200 employees
Real User
Excellent application control, vulnerability protection, and behavior monitoring
Pros and Cons
  • "Offers great application control, vulnerability protection, and behavior monitoring."
  • "Lacking features, not yet fully mature."

What is our primary use case?

I'm a security engineer and we are partners with Trend Micro.

What is most valuable?

This is a very good product for our customers. I use the application control, vulnerability protection, and behavior monitoring which are all great features. 

What needs improvement?

The main issue of the product is that it's lacking features and in that sense it's not a fully mature product.  There is currently no global exclusion list available and some features are not available. I think this will improve in the future.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

This is a simple product and the initial setup is straightforward. We have installed it in over 15 companies. Deployment usually takes around two hours and involves two or three staff. 

What other advice do I have?

I would recommend this solution and rate it a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user933648 - PeerSpot reviewer
IT Manager with 1-10 employees
Real User
The scalability is perfect. It did not combat a recent malware breach.
Pros and Cons
  • "The scalability is perfect."
  • "Recently, we had a malware attack and considered looking at other cloud solutions because of this breach."

What is most valuable?

There is nothing valuable about this product.

What needs improvement?

Recently, we had a malware attack and considered looking at other cloud solutions because of this breach. 

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

The scalability is perfect. It has an LDAP view.

How is customer service and technical support?

The tech support is OK.

Which other solutions did I evaluate?

We looked at Symantec.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user4431 - PeerSpot reviewer
IT Administrator at a tech services company with 1,001-5,000 employees
Real User
Overall, it's a good enterprise anti-virus solution and I already recommended Officescan to my colleagues

Valuable Features:

Below are the reasons why our company chose Officescan: - The server part is easy to install, just follow the wizard and you are done. - You can monitor all of your machines using a user-friendly web console. - It also displays computers that do not have any anti-virus installed. - You can install officescan on any windows and mac OS. - For mass installation, you can use a login script, group policy and the web console. - You can even create a standalone executable for remote computers. - If the client fails to get the update from the local server, clients automatically gets the update from the Trend cloud server.

Room for Improvement:

- I don't like the firewall feature, it adds itself to the NIC card of the machine and when you try to remove it, the client loses internet capability. You will need to uninstall the program to get the internet working again. - It does not work for Linux OS

Other Advice:

We tested it out first using our test environment and it worked great during installation, client update, monitoring and removal process. The best part is that it protects windows servers, windows workstations and Mac OSx.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.