Trend Vision One Endpoint Security Reviews

The product offers almost all of the features the client expects from such a solution. What they have in the product should work fine without it affecting the system performance.

Product performance needs improvement. Customers face the same performance issues on the endpoint of the product. We need improvement on that side.

Trend Micro needs to include the OfficeScan application control and protection all in one agent. That application control is not properly working, it is affecting the system performance. When we enable that particular functionality, it doesn't load on the machine. We need improvement on that side of it.

I haven't received any feedback in regards to technical support.

I have previously worked with Symantec. Since we are a reseller we work with all three of these products. 

Licensing costs happen on a yearly basis. The costing is average. They're not the most expensive solution, but they aren't cheap either. There aren't any other costs beyond the yearly licensing fee.

We are a reseller so we recommend the product to our clients.

We work with the public cloud deployment model with Trend Micro as the provider of the cloud.

I would rate the solution 7.5 out of ten.

I think the classic product, which is the endpoint protection, and the antivirus and security suite for the endpoint are all good.

They have gateway protection for emails, but they're not good enough. They really have to improve it. They really have to improve it because it produces many false positives with spam.

The pricing can always be improved upon. Newly added features should be free.

I find the solution is stable.

I don't have much experience on the scalability but processes and functionality but we have made some tests and some proof of concept to the data link prevention and it works good and it was easy to configure. But it did not expand to other functionalities, like mobile endpoint etc. We don't have such usage here. We're a small company. We have 230 users.

Technical support is very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking. We'll have to fight against the false positives, that's a little bit hard.

The initial setup was straightforward. It's easy.

We had integrators the first time but we continued on our own.

I think the solution is a classic, really basic software. It's good enough. The footprint on the computer is not very heavy, it's not heavy at all and I think it has a good signature database. From holistic function, it gives a good enough performance.

I think they have additional features but not for the new products with new licenses and all the new protections like the EDL or remediation. I think they added new features, but you have to pay, they did not just scale the basic product but I think it's about marketing and income.

I would recommend this product for endpoint protection. Not for the hosted email security and other services on the emails.

I would rate this solution at seven our of 10.

We use Trend Micro OfficeScan for endpoint and server security and protection in a small enterprise organization. 

Other major components can be integrated with the OfficeScan solution and managed through a centralized console. We haven't started using all of them yet. We are going to use the DLP data leakage prevention component, soon. It can be added as a plug-in. It's just a separate license.

The ease of use is most valuable with Trend Micro OfficeScan. I value the security provided. We haven't had any specific incidents while using it. It's doing its primary job quite well. It is also well integrated with other Trend Micro Solutions that we use, via Trend Micro Control Manager.

I would emphasize the ease of use and the quality of operations.

We had a few compatibility issues while updating certain drivers. We had a few occasions where we had to temporarily turn off the solution on our clients' computers to upgrade the drivers. 

It's not completely the fault of the antivirus provider. The problem is with the Microsoft Windows system and the drivers themselves. It's a shared responsibility.

Trend Micro needs some kind of included warning when OfficeScan senses that somebody is updating some drivers that have known issues. I have the same problem occur also with other products, so it's not specific to Trend Micro OfficeScan. It's a typical problem.

Trend Micro is quite stable. We didn't have too many problems. There were, in the past, a few occasions where we had some problems. That was mostly related to new Microsoft Windows versions. 

Lately, it's been quite stable and we are satisfied with it.

For the scalability, we are quite small. We are not a large company. We have around 60 licenses that cover both endpoints and servers (essentially, the same client is used everywhere, just the policies are different). For that number of licenses, scalability is not a problem.

Their technical support is good. We didn't have many requests. I had one request recently, and it was very fast. They provided us an adequate solution.

Trend Micro OfficeScan was used from the beginning to replace some solutions. It has been used for the last 15 years. We are mostly a Trend Micro shop.

The initial setup is quite straightforward. There are a lot of options after you set up the solution. After the initial setup, it's quite easy to do. It's not complex.

We acquired it through a reseller. They are also a systems integrator. They provide other solutions and support for us. We took the Trend Micro solutions from them.

On a scale from one to ten, I would rate the platform a nine.

It's an antivirus solution for us.

It keeps us running very smoothly because there are no outages due to viruses. I think we have a very good security posture, and this product has helped us to get there.

We have also seen an increase in staff productivity because we manage the entire solution with just one person. Five years ago we needed a team of at least ten people.

The ease of deployment is one of its most valuable features.

I would like to see a data-loss prevention module. We need that in our organization.

There is also room for improvement in next-gen attacks protection.

The stability is very good. We have a centralized way in which we can see that the product is running.

We have about 3,000 endpoints, and we haven't had any problems with scalability.

We work with a partner. We have been working with them for about five years and it's very good. We haven't had any problems.

We went with this solution because they have a really huge investment in artificial intelligence; not only in attack signatures but also behaviors.

The initial setup was very straightforward. It was only a matter of sending it to the console and it took care of the job for us.

We deployed it ourselves.

On a yearly basis, it's about $50,000. There are no costs in addition to the standard licensing fees.

We are currently evaluating next-gen antivirus because of the new attacks that are happening. The shortlist is Silence, Carbon Black, and CrowdStrike.

Focus on the productivity gains that you will have. We don't have a lot of security experts in the company. We are a very small team, so we need to be very productive with the products that we have.

I would rate this product at nine out of ten. It has a lot of the capabilities that we need.

Main anti-virus, approximately 4000 endpoints.

No damage to the endpoints for more than two years.

Simple and cheap protection.

Include AI.

There is nothing valuable about this product.

Recently, we had a malware attack and considered looking at other cloud solutions because of this breach. 

The scalability is perfect. It has an LDAP view.

The tech support is OK.

We looked at Symantec.

We use this solution daily. It provides us with 99% of antivirus precautionary care and prevention of email threats.

We use several Trend Micro solutions. We use Trend Micro OfficeScan, DDM and DDI. We are also using IMSVA and WSVA for email security and web security. After deploying OfficeScan, we have found more detections of possible virus attacks.

The DDAN and the sandboxing features are very good and accurate.

I am expecting an Apple featured IDLP solution with OfficeScan, where we have only IDLP. Also, the ADR functionality in our OfficeScan solution would be a nice addition. Genrally, the ADR solutions are the only failed ends of the solutions we have found with Trend Micro.

Tech support needs improvement. We raised certain cases regarding a lag in terms of a solution, and the response time was slow. 

We previously used McAfee and Symantec. 

It was initially straightforward. It took multiple phases. 

Pricing and licensing are competitive with other solutions on the market.

The primary use case is endpoint protection. It has been performing okay.

It needs a consolidated manager as there are too many parts to currently manage it. The ability to manage the solution needs improvement because it just does not seem like it is quite everything we need it to be.

Stability is okay.

I have not used the technical support.

I previously used Sophos, which is a much better product with centralized management (in my opinion).

I was not involved in the initial setup.

We evaluated McAfee and Sophos.

• McAfee: They have a SIM that we already had in place.
• Sophos: It definitely had the ability to be flexible and integrate with the rest of our equipment.

Do not believe the marketing hype. Talk with implementers of the product. Replace the solution with Sophos.

Most important criteria when selecting a vendor: functionality, price, and skill.