Trend Vision One Endpoint Security Reviews

Our business is what you would call national key infrastructure so if anything happens to our business we will have a major economic impact for Africa. From that point of view, we cannot afford for anything to go wrong with our endpoints networks. Our primary use case is to have a best of breed endpoint response rate. 

From a technology point of view, it is very simple to install, it's not heavy on the endpoint in terms of the amount of processing cycles. It is simple to deploy and the interfaces are easy. You don't need to be a scientist to operate it. 

Then the other things that are really just as important as the technology like the people behind it. When you look at it from a support perspective, the Trend Micro people are exceptionally passionate about their business and their products. That translates into phenomenal service that you get, which I haven't experienced with any of the other vendors at this point in time.

I think the one place where we like where they lacking is in a unified style dashboard. We've got multiple reporting in all the various components, but they need something to tie all of it together. There's deep discovery, deep security, and we've got a lot of different layers, and then we need something to tie all of this back together from an MIS point of view. I think that's the one place Trend Micro can spend a little bit more time on. But operationally, it's phenomenal.

I have been using this solution for five years. 

The scalability of the solution is phenomenal. We started looking at things like Apex One in the cloud and it's amazing when we're looking at it from a commercial perspective, it makes a lot of sense and because you don't have to rely on maximum infrastructure in terms of your service and distribution boxes and all these other things that you traditionally would have. From that point of view as it's chalk and cheese against the competitors. Also, the organization's willingness to partner with you- it's not just somebody coming to do a sale, it's like a family and they actually mean it.

They provide me a SOC service on the backend. We partnered locally with Trend SA and that's one of the major reasons why the product is phenomenal is because of the technical support. 

I can pick up the phone and I can phone the global CEO of the organization. That's the level of commitment that Trend Micro put into their products versus Symantec, Kaspersky or McAfee.

When you started doing some of the advanced things, it becomes a bit more complex when you start running the mobile device management and we're doing Apple enrollment because Apple is so difficult for the enrollment features. So when you're doing stuff like that and you're running it across the internet, that's got a fair bit of configuration that you need to know. Partnering becomes equally as important as the tool. With the right partners. 

The price point is exceptionally competitive. And I find that in most cases it's actually better than the competition. When you start looking at everything that you're getting and you're lumping all of the stuff together, it is exceptionally competitive. It is not a cheap solution so if you want cheap, then you go with another solution. But from a corporate perspective, I think they are exceptionally reasonably priced. So much so that I think the displacing of the technology is going to be detrimental to any business because you're going to end up buying a much more inferior product.

I would rate Trend Micro a ten out of ten. 

The only thing that I would be presumptuous enough to tell Trend Micro they need to improve is that they need to have a bold interface for a C level executive so that they can look at a screen and see the holistic picture of what the state is giving them. 

It's an antivirus solution for us.

It keeps us running very smoothly because there are no outages due to viruses. I think we have a very good security posture, and this product has helped us to get there.

We have also seen an increase in staff productivity because we manage the entire solution with just one person. Five years ago we needed a team of at least ten people.

The ease of deployment is one of its most valuable features.

I would like to see a data-loss prevention module. We need that in our organization.

There is also room for improvement in next-gen attacks protection.

The stability is very good. We have a centralized way in which we can see that the product is running.

We have about 3,000 endpoints, and we haven't had any problems with scalability.

We work with a partner. We have been working with them for about five years and it's very good. We haven't had any problems.

We went with this solution because they have a really huge investment in artificial intelligence; not only in attack signatures but also behaviors.

The initial setup was very straightforward. It was only a matter of sending it to the console and it took care of the job for us.

We deployed it ourselves.

On a yearly basis, it's about $50,000. There are no costs in addition to the standard licensing fees.

We are currently evaluating next-gen antivirus because of the new attacks that are happening. The shortlist is Silence, Carbon Black, and CrowdStrike.

Focus on the productivity gains that you will have. We don't have a lot of security experts in the company. We are a very small team, so we need to be very productive with the products that we have.

I would rate this product at nine out of ten. It has a lot of the capabilities that we need.

The primary use case is endpoint protection. It has been performing okay.

It needs a consolidated manager as there are too many parts to currently manage it. The ability to manage the solution needs improvement because it just does not seem like it is quite everything we need it to be.

Stability is okay.

I have not used the technical support.

I previously used Sophos, which is a much better product with centralized management (in my opinion).

I was not involved in the initial setup.

We evaluated McAfee and Sophos.

• McAfee: They have a SIM that we already had in place.
• Sophos: It definitely had the ability to be flexible and integrate with the rest of our equipment.

Do not believe the marketing hype. Talk with implementers of the product. Replace the solution with Sophos.

Most important criteria when selecting a vendor: functionality, price, and skill.

We primarily use the solution for our endpoint protection. It is integrated for endpoint protection. It's a good product. Some of our clients also use the solution. 

Trend Micro Apex One is good for endpoint protection. They're a Gartner leader for it, so that's why customers like it. 

Their patch management is unique compared to other endpoint protection solutions. It is a good feature. 

The nano protection and device control are great. We were monitoring predictive machine learning. All features are available in the Apex One feature.

It's scalable.

It is stable.

Technical support is helpful.

It is not user-friendly. If they improve this side and make it more user-friendly, then it'll be helpful for IT admins in terms of operating the solution. It's just a bit complex to learn and use at this point, compared to other endpoints. 

Sometimes the solution cannot support legacy PCs.

The product can be a bit heavy.

I've been dealing with the solution for one year.

The platform is good. The product offer is good and the customer experience is good. The only limitation is it's not easy to operate. That said, it is reliable.

It is scalable. That's not a problem.

Technical support isn't too bad. I've been satisfied with the level of support I can get. They are pretty responsive. Their level of knowledge is good.

Positive

I've also used Symantec, which is easier to set up. It's also lighter. However, Symantec's support is not good at all. 

The solution has a moderate level of difficulty. It's not too easy and also not overly complex. For example, compared to Symantec, Trend Micro is more complex.

I'd rate the setup process a two out of five in terms of the ease of setup. You need to have prior knowledge. 

We use the solution in-house. We also resell it and are integrators. 

We're using the latest version of the solution.

I'd rate the solution seven out of ten.

I use Apex One for endpoint security. 

Apex One is flexible and offers a lot of visibility on the agent.

Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself. Also, if Trend Micro could add some more tools that I can use in my daily troubleshooting in the future, I think that would be good.

I've been using Apex One for maybe five or six years. 

I haven't had any issues with Apex One so far. It hasn't given me any problems.

Support is Trend Micro's only downside. Their response time is slow. 

I think SAP's endpoint solution has more features available in its interface compared to Apex One.

Installing and configuring Apex One is simple. It took maybe an hour. 

It varies. It can be cheaper, and the other one is more expensive or the other way around. It depends on the reseller and the salespeople unless I'm buying directly from the company. 

I rate Apex One eight out of 10. I would recommend it for home-based users. My only real issue with Apex One is the response time from support. 

We use the solution for protection against ransomware, viruses, and spyware. Additionally, we have the policy for integration with the cloud.

The most favorable features have been behavior monitoring and zero-day threat protection.

The integration could improve in this solution.

I have been using the solution for approximately four years.

In the two years that we have been using the solution we have not had an issue with stability.

The solution is scalable. We have approximately 2,500 licenses.

The installation is easy and took approximately 10 minutes.

We did the implementation ourselves and we have an automatic installer for our clients.

The price of the solution was expensive in the first year we had it because we were purchasing it locally. This year we have a global discount for the license. There is an additional cost if you want maintenance support.

I would recommend this solution to others.

I rate Trend Micro Apex One a ten out of ten.

I am impressed with the product's antivirus and malware application control. 

The tool needs to improve its dashboard so that all the products can be managed from a single console. 

I have been working with the solution for one year. 

I would rate the solution's stability an eight out of ten. 

I would rate the tool's scalability a nine out of ten. 

The tech support is fast and helpful. 

The product's initial setup is simple. We use the SaaS-based version of the product. You need to dedicate one person for the tool's maintenance. 

I would rate the product a nine out of ten. 

Trend Micro Apex One was an upgrade for a desktop virus scanner, web reputation, and a firewall.

It is very easy to use.

One of the better features, in my opinion, is that it also makes use of a web reputation. For example, if someone accidentally clicks on a link in an email that leads to a malicious website, they will block it.

The interface is good.

It's an excellent product for a desktop.

The only improvement I can see is that it occasionally warns us about callbacks, and there's almost no way to trace it back other than a Windows service, making it difficult to completely eliminate it, or know what program is creating the callback.

The only thing that I would like to see changed or improved in the next release is when it reports C&C callbacks, to make it easier to trace, to see what's doing that, whether it's a program checking for updates or a malicious program. At this time, all it says is that it's a C&C callback and then traces back to a Windows Service.

We have been using Trend Micro Apex One for approximately 20 years.

We upgraded to Apex One, between four and six months ago.

Trend Micro Apex One is a stable solution.

Trend Micro Apex One is very scalable.

It's on everyone's desktop on their computers.

We don't have any plans to increase our usage.

Previously, we used the OfficeScan version.

We are currently using Carbon Black as well.

The initial setup is straightforward.

We gradually upgraded everyone from the previous version to the new version. If I add up all of the time we spent getting everything done, it probably took us a couple of weeks.

There are two of us that manage this solution as well as Carbon Black.

We completed the installation in-house.

We have never calculated the ROI. It may be difficult to calculate, but all it has to do is keep you safe once or twice and it has paid for itself.

The pricing is good.

Licensing fees are paid on a yearly basis. 

If I remember correctly, the cost is approximately four and a half thousand per year.

There are no additional fees.

I would rate Trend Micro Apex One a nine out of ten.