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it_user1365345 - PeerSpot reviewer
Technical Security Consultant at a computer software company with 501-1,000 employees
Real User
User-friendly, easy to implement, with excellent support and good performance
Pros and Cons
  • "When comparing to other products the console is much more user-friendly, and it's easy to implement."
  • "We have received many complaints about how slow the system is on the first day of implementation."

What is our primary use case?

We are system integrators and we work with many different products.

We have four to five customers that we have implemented Apex One for and everyone is quite satisfied.

Our customers are using this solution for endpoint protection.

What is most valuable?

Trend Micro is very good.

The performance is good and the control is user-friendly.

When comparing to other products, the console is much more user-friendly, and it's easy to implement.

What needs improvement?

We have received many complaints about how slow the system is on the first day of implementation.

When implementing and you don't have a third-party tool, it can be difficult. Most people are working from home and using their own network to connect to the local office, so implementing these authorities can be challenging.

For how long have I used the solution?

I have been using Trend Micro Apex One for more than two years.

Buyer's Guide
Trend Vision One Endpoint Security
October 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
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What do I think about the stability of the solution?

There are no issues with stability.

What do I think about the scalability of the solution?

It's a scalable solution.

Our customers are large companies with more than 5,000 users.

How are customer service and support?

Customer support is excellent. They respond very quickly.

Which solution did I use previously and why did I switch?

We have faced some issues with McAfee.

The features in Sophos are very good and the detection capability is excellent.

How was the initial setup?

It's very easy to implement.

Depending on the customer's environment and the features they are using, it can take two to three people to maintain and manage.

If they are using the device's central application to control everything at once for more than 2,000 users then a single person can't handle all of the modules. This would then require more people for maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is very good compared to other products.

What other advice do I have?

I would definitely recommend Trend Micro, especially if they have a low budget.

If they have a larger budget then I could suggest Sophos, which is also a very good product.

It is all dependant on the customer's budget.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1175565 - PeerSpot reviewer
Manager at a consultancy with 1,001-5,000 employees
Real User
Good support, reasonably-priced, and we are fully satisfied with the functionality
Pros and Cons
  • "The most valuable feature is Vulnerability Protection."
  • "We are completely satisfied with the functionality of the product, but the reporting should be more granular."

What is our primary use case?

There are multiple components to our use case and one of them is the anti-virus.

What is most valuable?

The most valuable feature is Vulnerability Protection.

What needs improvement?

We are completely satisfied with the functionality of the product, but the reporting should be more granular.

For how long have I used the solution?

We have been using this solution for the last three years.

What do I think about the stability of the solution?

There have been limitations at times.

What do I think about the scalability of the solution?

We have more than 3,000 users.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup was straightforward. It was not complex.

What's my experience with pricing, setup cost, and licensing?

Compared to other products on the market, I think that the pricing is reasonable. We are satisfied with the licensing model.

What other advice do I have?

Depending on the requirement, I would recommend this solution, although it should have more granular reporting.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
October 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
reviewer1288242 - PeerSpot reviewer
Network Administrator at a computer software company with 11-50 employees
Real User
Scalable and stable, but they need to include the IBS feature
Pros and Cons
  • "It's a stable solution, to date we have not had any issues."
  • "The most valuable feature is that it's normal, and not for a specific server."
  • "In the next release, I would like to see IBS included in OfficeScan."
  • "In the next release, I would like to see IBS included in OfficeScan."

What is most valuable?

The most valuable feature is that it's normal, and not for a specific server.

What needs improvement?

Trend Micro is a basic solution, but the problem is that it is more exclusive.

There are two products, one is for the endpoint for the client, and the other is for the sever, but the server is even more exclusive.

There are some features that are not available in OfficeScan. For example, IBS.

In the next release, I would like to see IBS included in OfficeScan.

For how long have I used the solution?

I have been working with OfficeScan for more than two years.

We are using version 11.

What do I think about the stability of the solution?

It's a stable solution and to date, we have not had any issues.

What do I think about the scalability of the solution?

OfficeScan is scalable, we have not experienced any issues.

Which solution did I use previously and why did I switch?

Previously, I was working with Trend Micro, but recently we have signed with SentinelOne.

What about the implementation team?

We contact our local partner, who is responsible for the setup and deployment.

What other advice do I have?

I would rate OfficeScan a five out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1443303 - PeerSpot reviewer
VP - Engineering and Customer Solutions at a comms service provider with 51-200 employees
Real User
The web console is quite helpful but policies tend to be a bit complex to set up
Pros and Cons
  • "The web console is quite helpful, as is the visibility view for deployment. Updates do things like Device Control Management, which I can control."
  • "The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies."

What is our primary use case?

We use it for the security of our products.

What is most valuable?

The web console is quite helpful, as is the visibility view for deployment. Updates do things like Device Control Management, which I can control.

What needs improvement?

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

For how long have I used the solution?

We have been using Trend Micro Apex One about a year. I think it is the latest version.

What do I think about the stability of the solution?

We don't have any issue with stability.

What do I think about the scalability of the solution?

The scalability is good. You can do it for almost 100 endpoints.

How was the initial setup?

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

What other advice do I have?

I would recommend Apex One, probably the upgraded version. Maybe the XDR will meet today's needs, i.e. the XDR upgraded version. I would give Trend Micro Apex One 7 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solutions Engineer at a tech services company with 11-50 employees
Real User
Good protection, good ability to detect ransomware and malware, and competitive pricing
Pros and Cons
  • "Its ability to detect ransomware and malware is the most valuable. Its protection is also good."
  • "The portal is a little bit slow in loading. The cloud portal or management control should be a little faster. There seems to be a lot of load on their servers over there. Maybe they are using one server for multiple customers. It would be great if they can increase server performance in the cloud. Its technical support and reporting can be improved. There is no proper reporting, and there is no PDF or things like that. They should include detailed reporting. An attack happened at a client's site, but we couldn't get the report on the same day. We were unable to provide a detailed report to our client. We approached the technical support, and even they didn't give proper answers. They need to improve the reporting capabilities, or the technical team should support us in providing these reports. They should include reporting in the solution. They should also insert sandbox analysis in Apex One."

What is our primary use case?

We use it for protecting our endpoints. Both Apex One and Worry-Free Services are cloud-based services.

How has it helped my organization?

It has been detecting the management activities and quarantining them so that the continuity of our business is maintained. We had a ransomware attack, and Trend Micro was there to stop the attack, and we are still in business.

What is most valuable?

Its ability to detect ransomware and malware is the most valuable. Its protection is also good.

What needs improvement?

The portal is a little bit slow in loading. The cloud portal or management control should be a little faster. There seems to be a lot of load on their servers over there. Maybe they are using one server for multiple customers. It would be great if they can increase server performance in the cloud.

Its technical support and reporting can be improved. There is no proper reporting, and there is no PDF or things like that. They should include detailed reporting. An attack happened at a client's site, but we couldn't get the report on the same day. We were unable to provide a detailed report to our client. We approached the technical support, and even they didn't give proper answers. They need to improve the reporting capabilities, or the technical team should support us in providing these reports. They should include reporting in the solution.

They should also insert sandbox analysis in Apex One.

For how long have I used the solution?

I have been using this solution for more than a year.

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

Its scalability is good. We can scale it. We just need the licenses. In my company, we have 20 users, but we have also deployed it for our clients. We have plans to sell it more to our clients.

It is scalable for on-premises versions, but we need to do a few things to our database. For on-premises versions, we need to improve server performance as well.

How are customer service and technical support?

Technical support should be improved. It is not as good as the other products. We had to generate a report on one of the attacks that happened, and they weren't much responsive.

How was the initial setup?

The cloud services are straightforward, but the on-premises version of Apex One is not straightforward. It is a complex installation of Apex One.

The deployment duration varies. We have to first prepare all the prerequisites, which takes a lot of time. Overall, the installation takes up to two days. For a large enterprise, the deployment would take one to two days. 

What about the implementation team?

We are an integrator, so we implemented it ourselves.

What's my experience with pricing, setup cost, and licensing?

Its pricing was good. It is very competitive with all the other vendors.

What other advice do I have?

I would recommend to install and implement this solution. It is a good solution. For every solution, there'll be pros and cons. 

I would rate Trend Micro Apex One an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Presales & Implementation Engineer at a tech services company with 11-50 employees
Real User
User-friendly with good predictive features and great for endpoint security
Pros and Cons
  • "There's excellent data loss prevention to help prevent purposeful or accidental loss of data."
  • "Occasionally, the system may be a bit slow."

What is our primary use case?

We basically use the solution for endpoint security.

What is most valuable?

The solution is a good product for endpoint security. 

The product has so many wonderful features. 

It is a user-friendly product for customers.

The solution has good smart protection capabilities.

The solution protects against any network security issues a client may encounter.

The predictive features are great. There are great predictive behavior analysis and monitoring.

Any unusual and unauthorized actions will be detected easily.

There's excellent data loss prevention to help prevent purposeful or accidental loss of data.

What needs improvement?

Occasionally, the system may be a bit slow.

For how long have I used the solution?

I've been using the solution for about two years at this point. It hasn't been too long.

What do I think about the stability of the solution?

The stability is good. We never had any issues with it. It's not buggy and I don't recall dealing with glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution is quite scalable. It's easy for a company to expand it out if they need to.

How was the initial setup?

Due to the solution's general user-friendliness, the initial setup is not too complex. It's pretty straightforward.

What other advice do I have?

We're just a customer. We don't have any professional relationship with the company.

We're using the latest version of the solution.

Apex One is the best solution for endpoint security due to its many wonderful features, and fast data protection. 

On a scale from one to ten, I'd rate the solution at a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CIO at a manufacturing company with 201-500 employees
Real User
Good antivirus support and reasonably-priced, but the reporting should be improved
Pros and Cons
  • "The most valuable feature is the antivirus."
  • "I would like to see better reporting."

What is our primary use case?

We use this product as our antivirus solution.

What is most valuable?

The most valuable feature is the antivirus. We don't use any of the other features.

What needs improvement?

For Trend Micro in general, I would like to see better technical responses.

We had a few issues with the former product (Office Scan - this is not an EDR product). We did not get any useful answer from technical support. As a conesquence, there is room for improvement as it comes to our future use of Apex One - let's see how this will evolve.

For how long have I used the solution?

We are currently testing Apex One, formerly known as OfficeScan which we had been using during the last 6 years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Apex One is scalable.

How are customer service and technical support?

From what I can tell, the technical support is non-existent. I sent questions about search behavior a couple of times and didn't get any answer.

Which solution did I use previously and why did I switch?

I have worked with Kaspersky in the past. The setup is very different from what we have now and it is difficult to compare, but I think that Kaspersky is a better product.

In the Kaspersky deployment, the company had a lot of sites and edge-caching was needed to distribute videos.

How was the initial setup?

The deployment took place before I joined the company.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?


I would rate this solution a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Executive at a manufacturing company with 11-50 employees
Real User
Mature, easy to use, and the behavior monitoring is helpful
Pros and Cons
  • "The most valuable feature is the behavior monitoring."
  • "When I was setting this up for one of my clients, I was not able to deploy the DLP."

What is our primary use case?

We are a solution provider and Apex One is one of the products that we provide to our customers. It is used as part of a security and antivirus solution.

What is most valuable?

The most valuable feature is the behavior monitoring.

The interface is user-friendly. Even people without IT experience can easily make use of machine learning or predictive analytics.

What needs improvement?

When I was setting this up for one of my clients, I was not able to deploy the DLP. It was not working and I think that this area is in need of improvement.

For how long have I used the solution?

Our team has been working with Apex One for almost two and a half years, although I have been working with it myself for between six and seven months.

What do I think about the stability of the solution?

Our customers are very satisfied with the stability and the product overall.

What do I think about the scalability of the solution?

I have 20 to 30 clients who use this product.

How are customer service and technical support?

The technical support is very good, although it takes some time to get connected to them. Once they are available then the support is fine.

Which solution did I use previously and why did I switch?

We have been using Apex One since it was the OfficeScan product. We are currently in the process of upgrading and we are having some issues with the process. We would like a better solution but they are not providing one for us.

How was the initial setup?

The deployment takes between two and two and a half hours.

What about the implementation team?

We handle the deployment for our customers.

What other advice do I have?

This is a mature product that is nice to use.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.