Trend Micro Apex One Reviews

We use Trend Micro OfficeScan for endpoint and server security and protection in a small enterprise organization. 

Other major components can be integrated with the OfficeScan solution and managed through a centralized console. We haven't started using all of them yet. We are going to use the DLP data leakage prevention component, soon. It can be added as a plug-in. It's just a separate license.

The ease of use is most valuable with Trend Micro OfficeScan. I value the security provided. We haven't had any specific incidents while using it. It's doing its primary job quite well. It is also well integrated with other Trend Micro Solutions that we use, via Trend Micro Control Manager.

I would emphasize the ease of use and the quality of operations.

We had a few compatibility issues while updating certain drivers. We had a few occasions where we had to temporarily turn off the solution on our clients' computers to upgrade the drivers. 

It's not completely the fault of the antivirus provider. The problem is with the Microsoft Windows system and the drivers themselves. It's a shared responsibility.

Trend Micro needs some kind of included warning when OfficeScan senses that somebody is updating some drivers that have known issues. I have the same problem occur also with other products, so it's not specific to Trend Micro OfficeScan. It's a typical problem.

Trend Micro is quite stable. We didn't have too many problems. There were, in the past, a few occasions where we had some problems. That was mostly related to new Microsoft Windows versions. 

Lately, it's been quite stable and we are satisfied with it.

For the scalability, we are quite small. We are not a large company. We have around 60 licenses that cover both endpoints and servers (essentially, the same client is used everywhere, just the policies are different). For that number of licenses, scalability is not a problem.

Their technical support is good. We didn't have many requests. I had one request recently, and it was very fast. They provided us an adequate solution.

Trend Micro OfficeScan was used from the beginning to replace some solutions. It has been used for the last 15 years. We are mostly a Trend Micro shop.

The initial setup is quite straightforward. There are a lot of options after you set up the solution. After the initial setup, it's quite easy to do. It's not complex.

We acquired it through a reseller. They are also a systems integrator. They provide other solutions and support for us. We took the Trend Micro solutions from them.

On a scale from one to ten, I would rate the platform a nine.

Main anti-virus, approximately 4000 endpoints.

No damage to the endpoints for more than two years.

Simple and cheap protection.

Include AI.

It's quite a good solution for protecting the endpoint.

All the features are quite good. Many features that this solution has, competitors lack. The feature I think is quite good is data loss prevention.

I think that this product needs to improve the data loss prevention port.

I have been using this solution for one year.

We are using the SaaS version, but there's on-prem available as well.

Overall, I would rate this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

I have multiple enterprise customers in India, and I am working with multiple regions, like Asia, Indonesia, and Singapore. Many customers are using this endpoint solution. It is widely used by customers.

Apex One has multiple features and use cases including internet protection, web reputation, URL filtering, firewalls, and anti-malware functioning. There's virtual patching and it can help us to prevent exploitation attacks. They can help you to patch vulnerabilities on the machines.

The solution has helped our organization by protecting our endpoints from malware and web threats. It also helps us to block ports and provides features like IPS. IPS has multiple signatures and rules which can help us to patch vulnerabilities. 

It is available on our OS platform and will automatically scan our machines daily or weekly. It also provides an EDR option. With EDR, we have DLP and application control as well, so we have lots of features that we can use to protect our endpoints from ransomware and phishing attacks.

The solution is good for patch management and protecting against vulnerabilities. It's great for protecting endpoints. 

It is easy to set up the solution.

Technical support is helpful.

It's quite stable and reliable.

We can scale the product.

There are some limitations, including around URL filtering. Sometimes HTTPS sites are not blocked properly. The proper display of the page is not properly working. We're putting in a feature request and hopefully, it will be resolved next quarter.

Feature-wise, pretty much all features we need are present. 

I've been using the solution for more than two years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.

I'd rate the stability eight out of ten.

The solution is scalable. We can expand our licensing or hardware if we need to grow.

I'd rate the scalability ten out of ten.

We can raise a ticket with support and usually get a response within eight hours. There's a bit of a time difference. They are good. We find them helpful and responsive. 

Positive

The initial setup is very, very straightforward. It is available under two offerings. One is on-premise, where we have to install the server and database. The other is the cloud. In the cloud, we have to just create our account, and we can just start using it.

The cloud option is very easy, and there is no need to maintain the server and no need to install anything. It will just create an account, and we can start using it within ten minutes. At the same time, the on-premise will take two or three of us to deploy it. We have to create three servers and then database services, and we have to install the application over that. It will take some time. Both are straightforward. They have created a guide for installation. If we follow the guide properly, we can get it installed properly.

There isn't a lot of maintenance needed for the cloud solution. If we choose an on-prem deployment, we will have to maintain the server and database. We also have patching from time to time, which we also have to test. On the cloud, the backend team handles any necessary maintenance.

We're partners. 

I'm working with the latest version of the solution. 

I'd recommend cloud deployment as it is so fast to set up and easier to maintain.

I'd rate the solution eight out of ten.

Trend Micro Apex One is a nine-point security solution from Trend Micro. We primarily use the solution for all of the scanning of our endpoint devices. 

Trend Micro ensures the number of signatures is updated on time. If you have updated versions of signatures, they are built into the database quickly without wasting time. 

If you don't update your database in real-time, the problem is there can be zero-day exploits. Hackers or malicious attacks might get through. Trend Micro in that sense is a very good product as it allows us to have access to the database all the time. The security is excellent. That is the most valuable aspect.

Technical support is quite knowledgeable and helpful.

The solution could use signatureless detection.

The EDR capabilities should be built into the solution. In my opinion, the native endpoint product should have the capability of EDR also. The product should be capable of actually building some behavior-based analytics so that it can actually detect signature lists.

I've been using the solution for about three months. However, I had been using a previous version of the solution, known as Office Scan, for the last two or three years or so. 

The solution is scalable.

We currently have 2,000 users on the solution.

We intend to increase usage in the future.

We've reached out to technical support in the past and we've always gotten the help we needed. We're satisfied with the level of support we receive.

We didn't previously use a different solution. We've always used Trend Micro.

The initial setup is not complex. It's pretty straightforward. 

The deployment doesn't take much time, however, it depends on the size of the organization. It's very slow to deploy the product to multiple clients. If your organization has a 10,000 user base, sit will take longer than if you have a 2,000 user base. It just varies according to the number of machines to which it will actually be deployed.  

We have about 2,000 users and we have a team of three or four people that handle maintenance.

I am the security manager on the end solution security team in the organization. The deployment was actually done by the IT team within my team. We didn't need the assistance of consultants or integrators.

We're just a customer.

On a scale from one to ten, I would rate this solution at a nine. It's been very good. We've been happy with the results so far.

We are using Trend Micro Apex One for endpoint protection. We have this centralized server with the console and the agents on the client's system.

We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial 

The integration is lacking in Trend Micro Apex One. It does not integrate well with Microsoft p solutions. For example, with Office 365, we have to buy another solution for mail protection. That's why we are assessing Microsoft Defender 365 because we have an email from Microsoft, an endpoint from Microsoft, and we use Windows systems.

I have been using Trend Micro Apex One for approximately two years.

We had some stability issues where we needed to patch the solution. However, it has come stable.

Trend Micro Apex One is scalable.

We have approximately 300 clients using the solution.

I have not used the support from Trend Micro Apex One.

The initial setup of Trend Micro Apex One is simple and easy to manage. The platform is easy to understand.

The implementation took less than one month.

The steps we took for the implementation of the solution were the installation of the server, the deployments from the clients, the agents in clients, and the configuration of the too,l such as rules.

We did the implementation of the solution in-house.

We have the smallest package of Trend Micro Apex One. The full package is expensive, and it was more expensive than we thought.

The maintenance of the solution is not difficult.

We are looking into using Microsoft solutions instead of Trend Micro Apex One.

I would recommend this solution to others.

I rate Trend Micro Apex One an eight out of ten.

We use Trend Micro Apex One to block threats that do not contain files. This is done by utilizing machine learning techniques to understand if there is any abnormal behaviors or execution of any processes being done on the machines.

We have been able to develop policies created to monitor abnormal behaviors in addition to application control level policies that only allow specific applications to execute - the rest are blocked. 

The EDR capability of Trend Micro has helped us in investigating the root cause for any threat that is hunting by providing us with good visibility of the timeline and activity of the threat.

Additionally, Trend Micro can be rolled out with some script which no longer requires us to rely on third party tools.

I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications.

I have been using this solution for more than a year now.

So far from a performance standpoint, we haven't faced any issues. We feel it's a stable product and it is not that resource-intensive either.

It is scalable and you do not need to purchase additional hardware to do so.

The support is really good in the Middle East, they are even available on the weekends to address issues.

We used McAfee in the past, we switched due to the modern techniques that are offered by Trend Micro. Trend Micro also offers excellent features and a great machine learning technique.

The initial setup was very straightforward as we were clear on our scope and what we wanted to achieve with the solution. We had 700 work stations and about 250 servers and the overall deployment too two months.

We used a combination of a vendor and an in-house team.

There is an annual license.

I use Trend Micro Apex One for system security.

I have found Trend Micro Apex One to be secure.

Trend Micro Apex One could improve by making the user interface more user-friendly.

I have been using Trend Micro Apex One for three years.

The solution is stable.

Trend Micro Apex One is scalable.

We have approximately 1,000 users using this solution in my organization.

The solution is easy to deploy.

We need two engineers for the implementation of the solution.

I would recommend this solution to others.

I rate Trend Micro Apex One a nine out of ten.