Trend Micro Apex One Reviews

The primary use case is for antivirus, and antimalware scans.

The most valuable features are reporting and where we have the ability to report back and provide information when an item is quarantined or not quarantined.

The CPU usage when scanning stays too high and we have run into bottlenecks where Apex One consumes a lot of CPU cycles. 

The on-premises set up is daunting.

It's been five years of this where they (Microsoft) have two updates a year, sometimes three. By now Trend Micro should have come up with a solution where they don't have us block the updates and wait for them to be fixed.

There are times where Trend applies an update and that update doesn't fully apply. We then have to go in and run a manual VBS file that they have provided to us to do a proper uninstall of the application which is painful to do as we have a huge distributed workforce and many remote users. It isn't always easy to chase down remote users.

We have been using the Trend Micro product line for at least five years. The Apex One is their newest incarnation, which we have been using for the last year.

It seems to be an evolution of their current platform.

I would rate the stability of this solution a seven or seven and a half out of ten. We had several issues where it had crippled user's machines and we had to uninstall and reinstall the application to get it working. We have had to hold Windows updates. I think that it is the fault of the Microsoft deployment strategy. When they release a new feature update you can not deploy it right away. For example, when they go from 1903 to 1909, you have to wait for Trend to apply fixes to the application, otherwise, it won't work.

It seems to scale quite well. We have no issues from that perspective. We are able to onboard all of our users fairly quickly and them online. That was positive.

We have approximately 400 users in our organization.

We have had some challenges where sometimes it takes a while to get a solution.

We have always been using Trend Micro. We followed them through their evolution from OfficeScan to Office XG to Apex One. 

I think with the evolution of Windows 10, and how Microsoft does deployment, it has made using this application a lot more challenging. With the manageability and when Microsoft does an update, we sometimes struggle with the updates because of how they happen. 

The result being that Trend will block or pause an update on the Microsoft side and Trend will release the update. We deploy that update but the machine won't get those fixes and doesn't allow the update to happen, so we have to manually troubleshoot the machines, uninstall the app, and do several things to push the Windows update. We have always been playing a game of whack-a-mole with it. This can be extremely frustrating when you have a small IT team.

Initially, we tried to set up on-premises and there were huge pain points. Trend offered us their cloud solution.

We tried the cloud solution and it seemed to work much better.

The on-premises was daunting to set up, as there were a lot of issues and several challenges. We ended with their hosted solution, which addressed many of our pain points.

We had the cloud solution up and running within a day or so. The cloud solution is far quicker because you don't have to do all of the heavy lifting of installing it on-premises and all of those other features.

We have an IT team with five of us to maintain this solution, but it's generally done by two individuals.

It seems like there is a disconnect between the Trend Micro Team and Microsoft. Microsoft is constantly pushing updates and builds, and there is a delay from the Trend side when updates are released. 

As of now when we start reading that Microsoft's finalizing a build we start scrambling and reading Trend Micro blogs trying to figure out if it supports it.

Every solution has its problems, but It is a solid product. The question becomes one of whether there is value in it for the dollar. Does it do what it needs you to do? Has it been working and providing defense? The answer is yes on those fronts.

They have tried very hard to develop a cohesive product that supports us, that offers the ability to scan for viruses and scan for malware. It doesn't hit everything, but the more that I look at different solutions, no solution is a panacea and a magic bullet, and anyone who tells you there is, is not being truthful.

The question becomes, is the manual work outweighing the value that the solution adds? For us, we can handle the updates but when we started to really have a lot of issues where users, especially now in COVID times, working remotely have their machines crippled by the scans  and taking a long time, chewing up a lot of CPU,  users become frustrated with the solution.  We spent the last two months chasing ghosts and trying to troubleshoot. It was frustrating. 

As the leader of our IT organization, I need to ensure the stability and usability of all systems for all users.

I still think that the product has value, but I've just experienced a lot of pain points to realize that it's becoming cyclical for us, and the pain points are becoming too much.

We are in POCs with other products but we may find that they are just as bad and may stick with Trend.

I would rate this solution an eight out of ten.

The product is used for security and protection so that we can protect our users. 

I like the enhanced security. It offers very good advanced technology. 

The setup is simple.

It's easy to scale the licensing as needed. 

The solution is stable. 

Technical support has been helpful. 

The solution has some offline issues sometimes. Sometimes it will not communicate with the server, and we need to manually restart items. 

When Microsoft updates, we need to ensure Trend Micro also updates. Sometimes they are out of sync. 

I've been using the solution for only one project. 

It is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. Apart from issues we've had where it suddenly doesn't communicate with the server, it's been fine. 

The solution is scalable. You can increase usage if you like. You just need to purchase a bit more in order to expand. 

Technical support is fine. The response usually happens within one or two days. 

The initial setup of the product is okay. We can do a few configurations and the implementation is pretty simple. We can manage it easily. It's easy to understand. 

The deployment took five to ten minutes. It does not take too long to set up. 

I was able to handle the setup myself. The deployment isn't too bad. 

The solution offers an annual subscription. 

I'm using the latest version of the solution. It's on the cloud and, therefore, always the latest. 

I'd recommend the solution to others who would like to try the solution. It offers good customer-facing protection. We've had customers that have avoided items like ransomware and malicious attacks.

I would rate the solution nine out of ten overall. We've been pleased with its security capabilities. 

We are using Trend Micro Apex One for security.

Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system

The solution has been able to protect against any attacks or security issues. 

When compared to other solutions it has the most value.

The solution could improve security. It is important to always keep the organization secure.

I have been using Trend Micro Apex One for approximately five years.

The solution is stable.

The scalability is good enough for what we use it for.

The technical support is good. We have received good local and regional support from Trend Micro.

Trend Micro Apex One installation is not complicated, it's just straightforward. If you have some experience with the solution it is simple but if you are new to configuring the database it can be complicated. This is the one difficult aspect of the implementation, if they can do the database configuration everything else will be easy.

If I compare Trend Micro Apex One with other solutions there are a few challenges for customers who have do not need more licenses. Sometimes the customers struggle because this product is totally an enterprise solution, and the price for the licenses can be expensive for individuals or small organizations.

The premium level features should be added to the general features.  It would be very helpful for general users because when we are trying to provide the premium features to the general users, sometimes it's very costly. If features are available for general users, it would extend their market globally.

I have evaluated Microsoft Defender.

My advice to others is if they want to protect their end-users, this is a great solution when compared to similar products.

I rate Trend Micro Apex One a nine out of ten.

We deal with the on-premises deployment model of this solution.

Trend Micro covers many things. The solution right now is called EDR. It's a good solution and they have something called Suite that incorporates many engines like encryption, GLB, and antivirus.

I think if they invest in better training and training partners, it could be even better but they have good coverage here in the Middle East now, especially in Egypt. I cannot recommend something right now.

Trend Micro covers many things but there is something called ATP, advanced threat prevention and it would improve the solution if they invested in this technology.

Stability is good, especially for enterprise companies. Small companies are also okay. The stability is not a problem.

The scalability is okay. Our current tools are licensed with the software solution we provide. So this provides them with tools over the virtual machines they have. They can add many licenses and we can extend to a larger size.

We tried to implement ourselves. Their technical support is okay. 

I work with Trend Micro as a salesman, not a technician. However, what I understood from others is that the setup is okay. It's not complex. 

I have a team to deploy this solution to customers. It takes about three engineers to deploy. Three engineers can handle implementation and maintenance at the same time.

It's well priced at a yearly rate. The price itself depends on whether the solution is a full suite, half suite, or some other engine. It's different according to the consumer's requests.

As a salesman, I encourage the customer to buy the full suite for the engines.

The biggest lesson I learned is about the EPR solution. Some people say it's easier to use this type of product. This is the next generation of antivirus technology.

I would rate this solution as seven and a half out of ten. We work with a lot of solutions, like Carbon Black, McAfee, Symantec, etc. There are features and benefits to each of these.

Trend Micro Apex One is very helpful, for our customers.

Trend Micro Apex One provides our clients with threat detection and response. It offers protection against threats.

Trend Micro Apex One provides our customers with the best endpoint security.

It has the ability to share, which is not available in other products.

The DLP feature is beneficial to handle devices and other important files that cannot be accessed, sent, or shared. 

This solution should be more secure, in my opinion.

The security features need improvement.

We are partners with Trend Micro.

We have been providing Trend Micro Apex One for a few years.

There are no issues with the stability of Trend Micro Apex One.

Trend Micro Apex One is a scalable product.

This solution has been provided to 13 or 14 clients.

Technical support is customer friendly.

We offer Trend Micro Endpoint, Apex Central, XCR, EDI, EPP, and their deep security.

We provide endpoint security for the extra server.

We have provided many solutions from Trend Micro.

The initial setup is straightforward.

This solution requires a license. It's an annual subscription.

I would recommend this solution who are interested in endpoint security.

I would rate Trend Micro Apex One a ten out of ten.

We use Trend Micro Apex One for protection against network threats.

The solution is powerful, simple to use, and very flexible. Having the solution in the cloud allows us to do remote work from anywhere.

Trend Micro Apex One could improve by having better integration in the future.

I have used Trend Micro Apex One for approximately two months.

The solution is stable.

In my experience, Trend Micro Apex One has been scalable.

We have approximately 5,000 users using this solution.

It was quite easy for us to migrate to Trend Micro Apex One cloud.

We used a three-member outsourced team that did the implementation and maintenance of the solution for approximately one month.

We are using an annual license for this solution.

I would recommend this solution to others.

I rate Trend Micro Apex One a seven out of ten.

We primarily use the solution a SaaS-based service to streamline the setup, as it only requires one agent and not multiple licenses.

We're an integrator. We have a business relationship with the company.

Apex One is a single agent that covers most needs and has a SaaS-based model, so we do not need any in-house set up to host this application. There will be no additional charges for those types of needs in that area. 

Product-wise it is perfectly fine. If you compare similar kinds of services from other competitors, you'll find you need to go for multiple licenses and multiple agents with other products. However, with Apex One, it gives one single solution, with just one agent and most of your problems are resolved. It's like a silver bullet.

The solution offers very good machine learning.

The solution is very simple to use and easy to deploy.

The solution is very flexible and works on multiple platforms as well as on servers.

The integration capabilities of the solution could be improved.

In a DLT context, the solution needs more features. The DLT needs to be more fully fleshed out. Trend Micro claims that they are security provider, not the compliance provider, and the DLT is a completely compliance-based solution.

We're an integrator and have been using the solution for a while now.

The solution is very stable. There aren't bugs or glitches. It's reliable. It doesn't crash or freeze on us.

In terms of scalability, it depends on what you mean. Add-on licenses are easy to implement. You can add them at any point in time and if it supports your endpoint machine, it supports other machines as well. It supports your ATM machines and it works on various platforms, including Mac and iOS. You can install it on servers as well. There's quite a lot of flexibility within the product.

Trend Micros has a pretty large customer base. I'm not sure how many people are on the solution currently. I know that a decent number of organizations are using it.

We assist our clients in technical support as needed.

The product's technical support is also fine, as they have a completely channel-based model. In that context, you can buy from your solution provider or reseller. They, like us, will have tech support available. In our case, we have our own engineers who are trained on Trend Micro products. They are good and they're free to use for our clients.

The solution's initial implementation is not difficult or complex. It's easy to deploy and quite straightforward.

We're a system integrator. We implement the solution for our clients.

It is a completely SaaS-based model.

Licensing costs depend completely on the number of users or licenses. They have a specific pricing structure. For example, if you are looking for 100 users to be on the product, in the Indian market (we're based in India), the cost is nearly $2,500 to $3,000 maximum for one three-year license. We'll usually get a three-year subscription.

We're quite familiar and regularly work with Trend Micro products. 

The solution is endpoint protection bundled with a couple of more features, with basically a lot of DLT application filtering, et cetera.

We are a system integrator. We offer tech support and help our customers. We sell Trend Micro licenses to companies.

I'd recommend the solution. It's very nice. We've supplied it to many clients with very good results. We haven't received any complaints at all and our agents are satisfied with the solution.

Overall, I'd rank it nine out of ten.

I use the solution to meet the requirements of our customers.

EDR is one of the most valuable features of the solution.

The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself.

Since I am not working extensively with this solution, I am not in a position to comment on what other additional features need to be added to it.

I have been using Trend Micro Apex One for five years. Also, I am using a SaaS version of the solution. My company has a partnership with Trend Micro Apex One.

Stability-wise, it is a good product, and I rate it a ten out of ten.

It is a scalable solution. The solution works, in the same manner, irrespective of the number of users using it. One of our customers has 25000 users using the solution. Scalability-wise, I rate it a ten out of ten.

Overall, I rate the solution a ten out ten.