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Mahmoud Mawad - PeerSpot reviewer
IT network admin at GASCO
Real User
Scalable, stable, and useful remote access functionality
Pros and Cons
  • "The most valuable feature of TeamViewer is the ability to remote into another device."
  • "TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."

What is most valuable?

The most valuable feature of TeamViewer is the ability to remote into another device.

What needs improvement?

TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE.

For how long have I used the solution?

I have been using TeamViewer for approximately five years.

What do I think about the stability of the solution?

TeamViewer is stable.

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TeamViewer Business
July 2025
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What do I think about the scalability of the solution?

The scalability of TeamViewer is good.

How was the initial setup?

The initial setup of TeamViewer is straightforward.

What's my experience with pricing, setup cost, and licensing?

We are using the standard free version of TeamViewer.

What other advice do I have?

I rate TeamViewer a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Is simple to set up and is stable and scalable
Pros and Cons
  • "TeamViewer is stable."
  • "It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."

What is our primary use case?

The technical support team assists with TeamViewer and performs repairs and installations remotely.

What is most valuable?

I like that it is simple to set up.

What needs improvement?

It needs to have proper authentication.

I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well.

I would like to see the addition of mini storage. What I do in one session should be in the records so that I can recall it. It would be nice to see the last 10 sessions. That is, I would like to see a chat board.

For how long have I used the solution?

I've been using this solution for about six years. I use the desktop version.

What do I think about the stability of the solution?

TeamViewer is stable.

What do I think about the scalability of the solution?

It is scalable. We have more than 20 users in our company.

How was the initial setup?

The initial setup is simple.

What other advice do I have?

I would rate this solution at nine on a scale from one to ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
TeamViewer Business
July 2025
Learn what your peers think about TeamViewer Business. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,295 professionals have used our research since 2012.
it_user1301076 - PeerSpot reviewer
Software Test Engineer at a tech services company with 1,001-5,000 employees
Real User
Good user interface, simple installation, and has a free version available
Pros and Cons
  • "From my perspective, the most important is the login."
  • "I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."

What is our primary use case?

Most of the time, I use TeamViewer. There was some remote work to be done at the time.

We use TeamViewer for remote access. The login uses a key to gain remote control of someone else's desktop.

What is most valuable?

From my perspective, the most important is the login. That's the most important because you need that key, and everything else.

In my opinion, the user interface is good.

What needs improvement?

When the application is minimized I often close it in error.

When the application is minimized, I frequently close it by accident, but I'm not sure why; perhaps there is a way to improve the stability of TeamViewer with the minimize or close or not to close it accidentally, and then you must reconnect, and so on.

Unfortunately, I don't know what additional features I would like to see included right now. I only use the main functionality, and it's fine for me the way it is now. I can't think of any new features right now.

I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone.

For how long have I used the solution?

I have been working with TeamViewer for a couple of years. I still use it when it is needed.

What do I think about the stability of the solution?

There are some issues with the stability of TeamViewer.

I would rate the stability a seven out of ten.

What do I think about the scalability of the solution?

TeamViewer is easy to scale. It is a scalable solution.

We have two or three users in my department.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

I stopped using SmartBear, and TestComplete Mobile a year ago. That was a requirement at the company where I now work. I am currently assigned to another project and don't use TestComplete.

I am familiar with GitLab, but with limited experience. I don't have much experience with GitLab. I last worked with GitLab six months ago.

I am currently using some companies in specific test tools. We are developing some test tools at the company where I work, and this was one of them. In the past, I used Selenium mostly for web applications and some other dedicated desktop test tools, but that was also in the past.

I worked with SeleniumHQ a few years ago. Now I only work with dedicated test tools.

In this company, I only wrote a few JavaScript tests.

I have used a virtual machine in the past, but that is different from TeamViewer. I don't recall using another solution before TeamViewer.

How was the initial setup?

From my perspective, the setup is simple enough. It is not complex.

What's my experience with pricing, setup cost, and licensing?

I used the free version of TeamViewer.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate TeamViewer an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abhay Yashwantrao - PeerSpot reviewer
IT Manager at Searphic Management
Real User
Simple remote access, logins easy to manage, and reliable
Pros and Cons
  • "The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
  • "TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."

What is our primary use case?

TeamViewer allows administrators to access computers remotely. 

What is most valuable?

The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access.

What needs improvement?

TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data.

In a feature update, if there was a bios install option it would be helpful. This feature would allow TeamViewer to connect in the background to the internet and then we can switch on the computer, which would be very helpful.

For how long have I used the solution?

I have been using TeamViewer for approximately 20 years.

What do I think about the stability of the solution?

TeamViewer is stable.

What do I think about the scalability of the solution?

I rate the scalability of TeamViewer a nine out of ten.

How are customer service and support?

I did not use the support from TeamViewer.

Which solution did I use previously and why did I switch?

I have used previously Microsoft Quick Assist, and it was very fast and has high availability. I preferred it to TeamViewer because you don't need to download anything separately, it comes with Microsoft Windows, you can access it quickly, and it's encrypted so you can easily access those without having security concerns.

How was the initial setup?

The initial setup of TeamViewer is straightforward and basic.

What other advice do I have?

TeamViewer has the base option for remote access in the market.

I rate TeamViewer an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Global Partner Service Practice at a tech vendor with 10,001+ employees
Real User
Highly stable, easy to access, and plenty of documentation
Pros and Cons
  • "The most valuable features of I use TeamViewer are the ease of access and frequent updates."
  • "The file transfer functionality crashes sometimes."

What is our primary use case?

I use TeamViewer for technical support remotely. 

What is most valuable?

The most valuable features of I use TeamViewer are the ease of access and frequent updates.

What needs improvement?

In a future release of TeamViewer, they should improve password access. Every time one of my clients access the free version of TeamViewer, the password changes and they cannot update the password. Even if the solution is provided for free, it should allow them to update or set the fixed password because it is very difficult to type the complicated password. 

For how long have I used the solution?

I have been using TeamViewer for approximately three years.

What do I think about the stability of the solution?

TeamViewer is highly stable.

How are customer service and support?

I have not contacted the support, I have not had any issue needing the support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I use VMware Workspace ONE in parallel with TeamViewer.

How was the initial setup?

The implementation of TeamViewer is simple. In terms of the configuration for the server, the IT team does it. I only need to install the client, which is very simple, but I don't know much about the backend configuration.

What about the implementation team?

Usually out client does the configuration of TeamViewer on the backend.

For 100 TeamViewer users, we would need a team of 10 to manage the maintenance.

What's my experience with pricing, setup cost, and licensing?

After trying free version, you can buy proper license. 

Which other solutions did I evaluate?

I evaluated VMware Workspace ONE before choosing TeamViewer. However, our company uses both for different purposes. We use VMware Workspace ONE for accessing company assets and we use TeamViewer to support some clients in some projects.

What other advice do I have?

I rate TeamViewer a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MohammedThousif Ansari - PeerSpot reviewer
Technical Lead at Tata Communications Ltd
Real User
Remote access application that facilitates access to data and information on remote devices
Pros and Cons
  • "TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
  • "TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."

What is our primary use case?

TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access.

What needs improvement?

TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough. 

For how long have I used the solution?

I have been using this solution for six months. 

How was the initial setup?

The initial setup is straightforward. If your network connection is good, this solution provides you with very scalable performance.

What's my experience with pricing, setup cost, and licensing?

Using this solution does not require any license plan. It's just a soft application which we are going to install on our systems.

What other advice do I have?

I would recommend this solution to other users. I would rate it a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rauf Hasanov - PeerSpot reviewer
Group IT Manager at Pmd hospitality
Real User
Unique emote access solution that is easy to setup and use
Pros and Cons
  • "This is a unique solution that is very easy to install."
  • "The solution could be improved by enhancing the use of the mobile version to be used on phones."

What is most valuable?

This is a unique solution that is very easy to install. 

What needs improvement?

I use Teamviewer in my personal capacity. We cannot use it for our business for IT security reasons. The solution could be improved by enhancing the use of the mobile version to be used on phones. 

For how long have I used the solution?

I have used this solution for six years. 

What do I think about the stability of the solution?

This is a stable solution. 

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chinthaka Kannangara - PeerSpot reviewer
Network System Engineer at VSIS
Real User
User-friendly with a good interface and excellent for remote access
Pros and Cons
  • "It's a user-friendly product."
  • "They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."

What is our primary use case?

We primarily use the solution for getting remote desktop connectivity and file sharing. We can access the remote desktop or remote laptop by entering the unique ID from the remote device.

What is most valuable?

It is very beneficial if you are unable to access a device physically. For example, if you want to troubleshoot a remote end device, or if you want to access any file in it, you can do so from afar. It's great, especially for people who are handling remote devices that have less IT knowledge. We can guide them to install small applications and open up the connectivity to us. We can do our work remotely and assist them as required.

The solution is quite stable. 

The user interface is good.

It's a user-friendly product.

What needs improvement?

They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers. 

They can increase their user base and offer it to more people who will start those applications for commercial purposes. I didn't see their marketing material or promotional documents or promoting advertisements.

Likely they have more features. They could advertise or promote more about what they offer and what they can do for new and existing users. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. Personally, I didn't feel there are any security issues with it.

What do I think about the scalability of the solution?

I don't have experience with scalability. I'm not using it for commercial purposes, only for personal activities. I do not plan to increase usage in the future. 

How are customer service and support?

I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.

Which solution did I use previously and why did I switch?

I previously used AnyDesk software.

How was the initial setup?

It is a small application that we can install on our computer or laptop.

The initial setup is straightforward. You just download it and with a few clicks, it is installed.

What's my experience with pricing, setup cost, and licensing?

I don't use the commercial version. The version I use is free.

What other advice do I have?

I'd rate the solution a nine out of ten. I am very satisfied with the overall capabilities of the solution. I'm happy with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free TeamViewer Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free TeamViewer Business Report and get advice and tips from experienced pros sharing their opinions.