We use Splunk Infrastructure Monitoring because it is a durable solution for our environment.
User-friendly, offers good visibility through the logs, and helps identify issues in our environment
Pros and Cons
- "The most valuable feature is log reporting."
- "The price has room for improvement."
What is our primary use case?
How has it helped my organization?
Splunk Infrastructure Monitoring is easy to use.
The dashboards are good.
Splunk Infrastructure Monitoring has helped improve our operational performance and efficiency.
Splunk Infrastructure Monitoring has helped reduce our MTTD by 90 percent.
Our MTTR is good thanks to Splunk Infrastructure Monitoring.
What is most valuable?
The most valuable feature is log reporting.
What needs improvement?
The price has room for improvement.
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Splunk Observability Cloud
August 2026
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For how long have I used the solution?
I have been using Splunk Infrastructure Monitoring for five years.
What do I think about the stability of the solution?
I would rate the stability of Splunk Infrastructure Monitoring ten out of ten.
What do I think about the scalability of the solution?
Splunk Infrastructure Monitoring is scalable.
How are customer service and support?
I have used the technical support a few times and they were good.
What's my experience with pricing, setup cost, and licensing?
I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive.
What other advice do I have?
I rate Splunk Infrastructure Monitoring ten out of ten.
Splunk Infrastructure Monitoring is a good service that provides visibility into our environment.
I recommend Splunk Infrastructure Monitoring to organizations for the logs that will help identify errors in their devices and assist them in resolving the issues.
One person is required to maintain Splunk Infrastructure Monitoring.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Technology Consultant at Vodafone
A solution that offers visibility and enhanced productivity capabilities but needs to improve its stability
Pros and Cons
- "The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."
- "The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."
What is our primary use case?
Primarily, our organization uses the solution to implement proper infrastructure in our campus environment.
What is most valuable?
The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use.
What needs improvement?
The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users. Also, the price of the license for the solution could be a bit better.
For how long have I used the solution?
I have been using Splunk Infrastructure Monitoring for ten years. Also, I am using the solution's latest version.
What do I think about the stability of the solution?
It is a pretty stable product. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a seven out of ten. Around fifty to a hundred people are working on the solution. Also, the solution is extensively used in my organization. Currently, our company has no plans to increase the number of users using the solution.
How was the initial setup?
The solution's initial setup process was straightforward. It took our company a week to complete the deployment process.
What about the implementation team?
I implemented the solution in our organization.
What was our ROI?
I have seen an ROI using the solution in my company, especially in terms of increased visibility and productivity. Also, there is a commercial cost with increased visibility.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is competitive. There is a need to make yearly payments for the licensing part. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper.
What other advice do I have?
I would tell those planning to use the solution that they probably need to consider setting it up in a lab before deploying it.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Splunk Observability Cloud
August 2026
Learn what your peers think about Splunk Observability Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
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Manager IT Solutions at a pharma/biotech company with 10,001+ employees
Reasonably priced, user-friendly, and easy to deploy
Pros and Cons
- "The features are pretty much ready out of the box."
- "The UI enhancements could be a way to improve the solution in the future."
What is our primary use case?
Right now, I am using the infrastructure monitoring module. It's mostly for monitoring the infrastructure workloads. We can monitor our server, database and networks. It's mostly metric-based monitoring.
What is most valuable?
The time to go live is very fast. It takes mere minutes for the sys admin to set up the solution.
The features are pretty much ready out of the box.
The visualization is very user-friendly.
It is stable.
The solution scales well.
The pricing is very reasonable.
What needs improvement?
We can't really configure the solution.
The UI enhancements could be a way to improve the solution in the future.
We'd like the solution to be better integrated with Splunk Cloud.
For how long have I used the solution?
I've used the solution for almost a year. I haven't used it for that long.
What do I think about the stability of the solution?
The solution is pretty stable. There are no bugs or glitches. It doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
This is a very scalable solution. You can have different deployment modules. It's flexible.
How are customer service and support?
I've never contacted technical support. We don't take care of that aspect of the product.
How was the initial setup?
This offers a very easy setup.
The deployment is fast. It was very quick. It does depend on how fast your infrastructure is.
What's my experience with pricing, setup cost, and licensing?
The solution is reasonably priced compared to the competition. We do not find it very expensive at all.
What other advice do I have?
I'm an end-user and customer.
We're using the SaaS deployment. We don't have visibility into the version number.
I'd recommend the solution. We've had a good experience firsthand. It's a very simple solution to grasp and understand from an end-user perspective. You just might need a bot of configuration to visualize the data.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. MTS Software Engineer at a financial services firm with 10,001+ employees
A good traditional monitoring platform with good reliability but needs to be recognized more locally
Pros and Cons
- "The solution is stable and reliable."
- "The cardinality is pretty low."
What is our primary use case?
We primarily use the solution for monitoring.
What is most valuable?
The solution has a lot of features.
It's a good traditional monitoring platform.
The solution is stable and reliable.
It can scale well.
What needs improvement?
It's a little bit technical.
The cardinality is pretty low. They need to expand their reach.
For how long have I used the solution?
I've been using the solution for three or four years.
What do I think about the stability of the solution?
The stability is good. I'd rate it eight out of ten. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability of the solution is pretty good. I'd rate the ability to expand at an eight out of ten.
I'm not sure how many people are using the solution in our company.
How are customer service and support?
Technical support has not been an area of the solution I've dealt with.
Which solution did I use previously and why did I switch?
We previously used open-source solutions previously and found SignalFx to be better.
How was the initial setup?
I wasn't directly involved in the deployment of the solution.
What was our ROI?
I have not looked into the ROI. I can't say if we have seen ROI or not.
What's my experience with pricing, setup cost, and licensing?
I haven't dealt with the pricing and licensing aspects of the solution.
What other advice do I have?
I don't know which version of the solution I'm using.
I'd rate the solution seven out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network & Systems Administrator Individual Contributor at T-Systems
Good monitoring and reporting tools with useful dashboards
Pros and Cons
- "It can monitor, get the data, and then report on the data."
- "We are now able to monitor our infrastructure and get the information in real-time should anything happen."
- "The deployment can be quite complex."
What is our primary use case?
We primarily use the solution in order to monitor the servers as well as the VM infrastructure.
How has it helped my organization?
We are now able to monitor our infrastructure and get the information in real-time should anything happen. In terms of the hard drive hitting the threshold, then we'll get notified and the technician can attend to it. It reduces the time to attend to the incidents and allows you to be aware of our infrastructure as the status of our infrastructure is visible via dashboards.
What is most valuable?
The monitoring and the reporting tools are great. It can monitor, get the data, and then report on the data.
You have the dashboard to see your different items. You create the dashboard to see if there was any incident as well; it creates incident reports for you. For example, if the hard drive goes beyond a certain limit, you can get notified. You can look at your CPU utilization or memory as well. You can set thresholds and monitor for all different types of information.
The solution is stable and reliable.
Technical support is helpful.
We have witnessed an ROI while using it.
What needs improvement?
Overall, I cannot think of any features that are missing.
The deployment can be quite complex.
For how long have I used the solution?
I've been using the solution for two years now.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. it doesn't crash or freeze.
What do I think about the scalability of the solution?
We have about 100 people on the solution. Some of them don't use the solution directly, however, they benefit from the solution.
How are customer service and support?
Technical support is fairly good. We are satisfied with their assistance.
Which solution did I use previously and why did I switch?
I used other solutions before, which were LiveAction, and Cisco Prime. They were used to monitor.
Currently, I'm using PRTG for network monitoring, to monitor the network devices. With Splunk, we monitor servers, and with PRTG, we monitor the network devices such as routers, IPs, and switches.
How was the initial setup?
The initial setup is very straightforward. That said, the configuration and all those things you need to do to make it work according to what you want, you need to deploy some apps, and some that part is what is not straightforward about the setup.
The deployment took about three months.
There are three of us that handle deployment or maintenance.
What about the implementation team?
We are an integrator team; we actually had help from Splunk themselves to implement the solution.
What was our ROI?
We have seen an ROI.
What's my experience with pricing, setup cost, and licensing?
It's affordable when you compare it to HPSA - the HP Server Administration.
You get the things according to your data - the data that you need to report on. The capacity of the data that you need to report on. Right now, it's set to 100GBs. We've got the license for 100GBs.
Which other solutions did I evaluate?
There are different companies or customers that we support within the company. Whichever product they have that's what we go with. For example, we might use AlgoSec, Cisco Prime, or LiveAction as the customer that was using it. We don't evaluate other solutions, we use what is already there.
I did not handle the choice of Splunk. I got into the stage where the system or the application was already implemented. I did not participate in the stage where we had to choose which solution to pick or how to implement it.
What other advice do I have?
We partner with Splunk. We use the product to deliver it to our customers. We're an integrator. We're just using the product to service our customers.
I'd advise new users that it is a very good product, however, you need to have some knowledge and do some training on the product in order to gather knowledge so that you can understand and implement it effectively.
I'd rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Senior Manager III at a financial services firm with 10,001+ employees
Good application performance monitoring but serious issues with performance
Pros and Cons
- "Splunk APM has helped us to standardize logging and monitoring procedures."
- "Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."
What is our primary use case?
I primarily use Splunk APM for logging and metrics.
How has it helped my organization?
Splunk APM has helped us to standardize logging and monitoring procedures.
What is most valuable?
Splunk APM's most valuable feature is the application performance monitor.
What needs improvement?
Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want. Its documentation and accessibility to end-users could also be better.
For how long have I used the solution?
I've been using Splunk APM for a year and a half.
What do I think about the stability of the solution?
I would rate Splunk APM five or six out of ten for stability.
What do I think about the scalability of the solution?
Splunk APM scales well.
What other advice do I have?
I would give Splunk APM a rating of four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President Hybrid Cloud Operations at Accenture
Data monitoring solution used for 20 years to successfully monitor all FaaS workloads
Pros and Cons
- "This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
- "The monitoring of workloads when using SignalFx could be improved."
What is our primary use case?
We use this solution to monitor all our FaaS workloads.
What is most valuable?
This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow.
What needs improvement?
The monitoring of workloads when using SignalFx could be improved.
For how long have I used the solution?
We have used this solution for more than 20 years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
We have received good technical support when needed.
How would you rate customer service and support?
Positive
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Engineer at a tech services company with 201-500 employees
Enables the engineers to troubleshoot any issues happening but it is lacking in features
Pros and Cons
- "We haven't really experienced any glitches or bugs."
- "In terms of the application performance security, application performance tooling has been a key factor for me using Splunk."
- "They do not have all the features that I expect right now."
What is our primary use case?
Splunk sends security alerts. It's being used on two levels. One for the analysis of the data by the data scientists. Two, for the engineers to troubleshoot if there are any issues happening, like any security bugs, or anything that needs to be addressed and never mediated across.
What is most valuable?
In terms of the application performance security, application performance tooling has been a key factor for me using Splunk. We are also looking into options, like other third parties or even open-source tools that help the capturing the application performance, fine-tuning, which leads to the security aspect.
What needs improvement?
We haven't faced any problems yet. It's working as expected. We are using the enterprise-grade, strong products and we're just paying a lot for it right now.
People intend to go for automation. We are following the works process and we are inculcating the engineers to ensure everything is automated. Whatever needs to be mitigated, has to be followed up on ticketing tools, this tool would come in. It handles the issues going on and what needs to be remediated in this single tool.
We need multiple tools in order to accomplish what we need. It's kind of a medium across multiple products. It would be better if we have a dedicated tool, that takes care of the entire work process, including automation as well.
They do not have all the features that I expect right now.
For how long have I used the solution?
I have been using Splunk for three years.
What do I think about the stability of the solution?
We haven't really experienced any glitches or bugs. It depends on the use cases and so far I haven't seen any as of now.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
They're good. They're quite good at providing the service for technical engineers as well.
How was the initial setup?
I would say that the setup is pretty straightforward because they have their own documentation that you can follow. It takes an associate's capability in order to accomplish it. They have good documentation and dedicated support to take care of any issues that come forward.
What other advice do I have?
As a newbie, I wouldn't prefer Splunk. The reason being that it's a completely enterprise-grade solution. As a startup, you don't implement Splunk for the first time. We'd put an open-source product. With us, we have many of the Italian products, which proves to be a good open-source solution. In the end, people intend to go for enterprise support for the vulnerability patching, report generation, and enterprise support. People go for licensing based on that. I wouldn't refer any newbies to go for a weak enterprise-grade solution as they barge into any technology.
I would rate Splunk a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Administrator at a tech services company with 501-1,000 employees
Great monitoring features but lacks good integration abilities
Pros and Cons
- "Great monitoring of network devices."
- "Splunk would be better if some tools were integrated to be able to take action on security or network concerns."
- "I need a tool that can deal with all the security solutions that will find security monitoring compliance requirements, so I'll stick to BigFix over Splunk because I'm not that big a fan of Splunk, to be honest."
What is our primary use case?
The data from Splunk is used for network monitoring, apart from that, they are using another tool with this kind of logic as well. Splunk is not the primary tool. The database I'm using for real-time data for our client. We have only about 3-4 users on this solution.
What is most valuable?
It's only the monitoring solution that we are using. I'll find that to be a great feature.
What needs improvement?
Splunk would be better if some tools were integrated to be able to take action on security or network concerns. People in the IT field are looking for a single tool that can do everything. Not separate tools for monitoring and fixing.
For how long have I used the solution?
We have been using Splunk Insights for infrastructure for about one year.
What do I think about the stability of the solution?
I have not had any problems with stability.
How was the initial setup?
Nothing is straightforward in data technology. You have to know about the technology. Even when chatting about the virtual image for a window, we need to know how to do things. If you know how the technology works, it's really simple.
Which other solutions did I evaluate?
I need a tool that can deal with all the security solutions, that will find security monitoring compliance requirements. So, I'll stick to BigFix over Splunk, because I'm not that big a fan of Splunk, to be honest. Apart from monitoring, in BigFix you can mitigate the issues, mitigate what the vendor is doing, and continue monitoring our clients. If any machine, any hardware in the department is vulnerable to any threat, with BigFix we can go ahead and take action, and mitigate that vulnerability within a couple of minutes.
What other advice do I have?
I would rate Splunk Insights for Infrastructure at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Prinicipal Security Sales Engineer at a computer software company with 501-1,000 employees
Brings all events into one platform so that you don't have to hunt down multiple sources to figure out what's going on
Pros and Cons
- "The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."
- "The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions."
- "The cost needs to be re-examined. It's extremely expensive to run."
What is our primary use case?
The solution is primarily used as security correlation and event correlation. It's a place for all of your logs to go so that you can have all those logs co-ordinated during security events.
How has it helped my organization?
The solution brings all the events into one platform so that you don't have to hunt down multiple sources to figure out what's going on.
What is most valuable?
The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything.
The solution has been improving its offering for the past year. It's in constant development.
What needs improvement?
The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions.
The integration of their cloud solution, which came out a couple of years ago, and the ability to now integrate Phantom, needs to be improved.
It would be ideal if there was a more automated process for finding and identifying data sources that a user wants to bring into the solution. Right now, it's all manual.
For how long have I used the solution?
I've been selling the solution for quite a long time. I'd say I've sold it for five years. I've been involved in deployments and I've been involved in configuring it and managing it, but I don't actually use it for my company.
What do I think about the stability of the solution?
The solution is extremely stable. We haven't run into issues that would make us concerned.
What do I think about the scalability of the solution?
The solution is very scalable. However, companies must be aware that expanding the solution is very expensive.
How are customer service and technical support?
I'd rate technical support eight out of ten. They're responsive due to the fact that clients need to pay in order to access technical support.
How was the initial setup?
The initial setup is not straightforward. It's quite complex.
The storage backend requires touching all of your events sources. It requires a lot of planning and configuration. It's not something you just put out there and deploy. You have to have someone who's an expert in it.
The deployment typically takes, from beginning to end, less than three months. However, it really depends. It depends upon how many log sources you have, if you have staff on-site that are capable of actually running it, or if you have to make network configuration changes, etc. There's a whole list of things that you have to go through to figure it out.
The number of people needed to deploy the solution varies upon the size of an organization and the use cases. You're going to want at least two dedicated people to deploy at a medium-sized organization.
These individuals have to understand searching and creating dashboards. They have to have network skills and security skills. There is a wide range of things they have to be a part of. Most people who become Splunk Engineers start off doing something else in their business and they learn about networking, and then security and programming. When they start to deploy Splunk, they become experts.
What about the implementation team?
The solution requires the assistance of a specialist. There needs to be an expert involved to help implement it.
What's my experience with pricing, setup cost, and licensing?
Licensing is paid on a yearly basis.
Which other solutions did I evaluate?
We work with a few different solutions. As a SIEM, there are many other solutions out there and which is best really depends upon what the company wants to achieve. As a logging server, there really aren't any other really good solutions that compete as well with Splunk. LogLogic might be the closest.
What other advice do I have?
We're a Splunk partner and reseller.
Typically, the solution is on-prem for the most part because it requires a very heavy lift in storage and the storage is very expensive. Most companies deploy it on-premise and then add on the cloud solution as well later on.
I'd warn other organizations that want to use the solution that they need to be prepared to spend a lot of money.
I'd rate the solution seven out of ten due to the fact that it's extremely complex to run and deploy.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Updated: August 2026
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