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Solution Architect(Splunk- Log Management) at Tata Consultancy
Real User
Good support, detailed reports, and stable
Pros and Cons
  • "The alerts are the most valuable feature."
  • "The implementation can be more user-friendly."

What is our primary use case?

Our use cases have not been completely sorted and executed. In that case, if this has been done and we know the way forward, the stabilization is more complete. This is not yet stabilized, and I would say at the moment, the focus is more on creating alerts and incidents, rather than how the user can view Splunk ITSI. That focus has not yet been set. Once it is done, I think that would help.

How has it helped my organization?

If there is an issue or challenge in Splunk at the product level, Splunk's internal log will call out every problem it is facing, which will help us to identify the root cause and fix it. This gives us a clue about what to do next if there is a problem we can understand the issue from the reports.

What is most valuable?

The alerts are the most valuable feature.

What needs improvement?

I don't see any issues yet because my use case has not been finalized. The point is, if anyone is going to acquire Splunk ITSI, their primary purpose should be to ensure that all infrastructure assets in production are logged into Splunk to ensure complete monitoring is enabled. Each organization has its own criteria for the importance of its applications and servers. All of these must be added for the monitoring to be effective.

The implementation can be more user-friendly.

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Splunk Observability Cloud
May 2025
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For how long have I used the solution?

I have been using the solution for a few months.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

The Splunk technical support meets all the SLAs. There's a P1, P2, and P3 categories, and the support is being handled accordingly.

How would you rate customer service and support?

Positive

How was the initial setup?

It is not possible to set up the solution without the assistance of Splunk professionals. A professional services representative must be present to handle the Splunk ITSI implementation.

What about the implementation team?

The implementation requires either Splunk for PS or the hiring of a Splunk Certified Resource. We used a Splunk architect for our implementation.

What other advice do I have?

I give the solution an eight out of ten. 

I suggest using Splunk Professional Services for enrollment review. Splunk has a set of recommendations for keeping our data clean and structured when logging into Splunk, which will make our application infrastructure monitoring more effective. Splunk also has best practices that need to be implemented. We can take care of this in one call, and Splunk inputs may help us make it even better.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Robert Cheruiyot - PeerSpot reviewer
IT Security Consultant at Microlan Kenya Limited
Real User
Simple to install and configure with many interesting features
Pros and Cons
  • "It's a very easy-to-use solution."
  • "They need more EDR functionalities."

What is our primary use case?

We primarily use the solution for network monitoring and to identify threats. It is a security measure. 

How has it helped my organization?

If anything suspicious happens in the banking system, the solution would be able to identify the threat. We've also been able to identify malicious domains and phishing attacks. 

What is most valuable?

The product provides a lot of valuable features. 

It's helpful for identifying threats. The solution helps protect against phishing and malicious domains.

We we see any spikes in the CPU, it might be a sign of suspicious activity, and we can monitor it to protect our company. 

It's a very easy-to-use solution. It's simple to install and configure.

The solution is stable.

It is scalable.

What needs improvement?

They need to offer better endpoint protection. They don't have their own platform for endpoint protection. It would be helpful if they added something that addressed that. They need more EDR functionalities. 

Support could be faster. 

For how long have I used the solution?

I've used the solution for five years now. 

What do I think about the stability of the solution?

The solution is stable. It's reliable and the performance is good. There are no bugs or glitches and t doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is really scalable. You can easily add more components and different vendors. 

We're an IT service provider. We don't use Splunk ourselves. However, a bank we work for has about 500 employees right now that would be leveraging Splunk. 

How are customer service and support?

We tend to support our customers. We can troubleshoot for customers.

We also use Splunk technical support, and they aren't too bad. They could be faster and improve their response time. 

Which solution did I use previously and why did I switch?

We also use Cisco for EDR since Splunk doesn't really have any EDR options. 

How was the initial setup?

The simplicity of the setup is great. It's easy to configure. Splunk is very straightforward. 

To have the solution up and running, you can deploy it in three hours. There might be more integration that needs to be done on top of that. There are a few other items that may make the deployment a bit longer, depending on the setup. 

Installing the system is very easy. However, for it to be useful, you need to customize it to integrate with your current use cases. You might have to spend some time testing use cases. It's important to understand the use cases before doing the configurations.

We have a manager and a few engineers that can handle deployment and maintenance tasks. 

What about the implementation team?

We're a service provider and can implement the solution for clients. 

What's my experience with pricing, setup cost, and licensing?

We use a free version of the solution. There is also an enterprise option as well. 

The product has a fairly flexible licensing model. You buy based on your requirements, whether it is six months or a year.

What other advice do I have?

We are using the latest version of the product. 

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Splunk Observability Cloud
May 2025
Learn what your peers think about Splunk Observability Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
reviewer2100369 - PeerSpot reviewer
Sr. MTS Software Engineer at a financial services firm with 10,001+ employees
Real User
A good traditional monitoring platform with good reliability but needs to be recognized more locally
Pros and Cons
  • "The solution is stable and reliable."
  • "The cardinality is pretty low."

What is our primary use case?

We primarily use the solution for monitoring. 

What is most valuable?

The solution has a lot of features. 

It's a good traditional monitoring platform. 

The solution is stable and reliable. 

It can scale well. 

What needs improvement?

It's a little bit technical. 

The cardinality is pretty low. They need to expand their reach.

For how long have I used the solution?

I've been using the solution for three or four years. 

What do I think about the stability of the solution?

The stability is good. I'd rate it eight out of ten. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability of the solution is pretty good. I'd rate the ability to expand at an eight out of ten. 

I'm not sure how many people are using the solution in our company. 

How are customer service and support?

Technical support has not been an area of the solution I've dealt with. 

Which solution did I use previously and why did I switch?

We previously used open-source solutions previously and found SignalFx to be better. 

How was the initial setup?

I wasn't directly involved in the deployment of the solution. 

What was our ROI?

I have not looked into the ROI. I can't say if we have seen ROI or not. 

What's my experience with pricing, setup cost, and licensing?

I haven't dealt with the pricing and licensing aspects of the solution. 

What other advice do I have?

I don't know which version of the solution I'm using. 

I'd rate the solution seven out of ten overall. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at Aby3 secure system
Real User
Top 20
Beneficial for our IT infrastructure and end-to-end visibility
Pros and Cons
  • "It has been beneficial for our IT infrastructure."
  • "The security could be better."

How has it helped my organization?

Splunk Infrastructure Monitoring provides end-to-end visibility into our cloud-native environments. It is very important for us.

Splunk Infrastructure Monitoring has helped reduce our mean time to resolve.

What is most valuable?

It is digitalized. It has been beneficial for our IT infrastructure.

What needs improvement?

The security could be better.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for 11 years.

How are customer service and support?

I usually use the community site. I find that helpful.

Which solution did I use previously and why did I switch?

We did not use any other solution previously.

What about the implementation team?

We set it up ourselves.

What other advice do I have?

I would rate Splunk Infrastructure Monitoring a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
DermotCasey - PeerSpot reviewer
Principal Technology Consultant at Vodafone
Real User
A solution that offers visibility and enhanced productivity capabilities but needs to improve its stability
Pros and Cons
  • "The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."
  • "The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."

What is our primary use case?

Primarily, our organization uses the solution to implement proper infrastructure in our campus environment.

What is most valuable?

The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use.

What needs improvement?

The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users. Also, the price of the license for the solution could be a bit better.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for ten years. Also, I am using the solution's latest version.

What do I think about the stability of the solution?

It is a pretty stable product. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution a seven out of ten. Around fifty to a hundred people are working on the solution. Also, the solution is extensively used in my organization. Currently, our company has no plans to increase the number of users using the solution.

How was the initial setup?

The solution's initial setup process was straightforward. It took our company a week to complete the deployment process.

What about the implementation team?

I implemented the solution in our organization.

What was our ROI?

I have seen an ROI using the solution in my company, especially in terms of increased visibility and productivity. Also, there is a commercial cost with increased visibility.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is competitive. There is a need to make yearly payments for the licensing part. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper.

What other advice do I have?

I would tell those planning to use the solution that they probably need to consider setting it up in a lab before deploying it.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Raghuraman Sundararajan - PeerSpot reviewer
Senior Manager III at a financial services firm with 10,001+ employees
Real User
Good application performance monitoring but serious issues with performance
Pros and Cons
  • "Splunk APM has helped us to standardize logging and monitoring procedures."
  • "Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."

What is our primary use case?

I primarily use Splunk APM for logging and metrics.

How has it helped my organization?

Splunk APM has helped us to standardize logging and monitoring procedures. 

What is most valuable?

Splunk APM's most valuable feature is the application performance monitor.

What needs improvement?

Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want. Its documentation and accessibility to end-users could also be better.

For how long have I used the solution?

I've been using Splunk APM for a year and a half.

What do I think about the stability of the solution?

I would rate Splunk APM five or six out of ten for stability.

What do I think about the scalability of the solution?

Splunk APM scales well.

What other advice do I have?

I would give Splunk APM a rating of four out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2123592 - PeerSpot reviewer
Manager IT Solutions at a pharma/biotech company with 10,001+ employees
Real User
Reasonably priced, user-friendly, and easy to deploy
Pros and Cons
  • "The features are pretty much ready out of the box."
  • "The features are pretty much ready out of the box."
  • "The UI enhancements could be a way to improve the solution in the future."
  • "The UI enhancements could be a way to improve the solution in the future."

What is our primary use case?

Right now, I am using the infrastructure monitoring module. It's mostly for monitoring the infrastructure workloads. We can monitor our server, database and networks. It's mostly metric-based monitoring. 

What is most valuable?

The time to go live is very fast. It takes mere minutes for the sys admin to set up the solution.

The features are pretty much ready out of the box. 

The visualization is very user-friendly.

It is stable.

The solution scales well.

The pricing is very reasonable. 

What needs improvement?

We can't really configure the solution. 

The UI enhancements could be a way to improve the solution in the future. 

We'd like the solution to be better integrated with Splunk Cloud. 

For how long have I used the solution?

I've used the solution for almost a year. I haven't used it for that long.

What do I think about the stability of the solution?

The solution is pretty stable. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. 

What do I think about the scalability of the solution?

This is a very scalable solution. You can have different deployment modules. It's flexible. 

How are customer service and support?

I've never contacted technical support. We don't take care of that aspect of the product. 

How was the initial setup?

This offers a very easy setup.

The deployment is fast. It was very quick. It does depend on how fast your infrastructure is. 

What's my experience with pricing, setup cost, and licensing?

The solution is reasonably priced compared to the competition. We do not find it very expensive at all. 

What other advice do I have?

I'm an end-user and customer.

We're using the SaaS deployment. We don't have visibility into the version number. 

I'd recommend the solution. We've had a good experience firsthand. It's a very simple solution to grasp and understand from an end-user perspective. You just might need a bot of configuration to visualize the data. 

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
John Romero - PeerSpot reviewer
Technical Lead at a computer software company with 1,001-5,000 employees
Real User
Useful microservices dependency information, helpful issue troubleshooting, and quick investigations
Pros and Cons
  • "The most beneficial aspect of Splunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."
  • "Primarily, the logs in Splunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Splunk APM can require more effort to understand."

What is our primary use case?

I am using Splunk APM mostly for telemetry and logs.

How has it helped my organization?

The Splunk APM proves to be extremely useful for troubleshooting production issues. We rely heavily on its detectors to monitor the traffic flow between microservices, and any sudden deviations in traffic, whether due to errors or changes in inflow, trigger alerts. This allows us to quickly investigate the source of the traffic and identify bottlenecks in the microservice ecosystem. once we have a problem, we are looking through the logs, and it has really helpful filters. We are able to find what we want quickly.

When an issue arises, we search through the logs using the highly effective filters that are provided. This enables us to quickly locate the required information with ease.

What is most valuable?

The most beneficial aspect of Splunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices.

What needs improvement?

Primarily, the logs in Splunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Splunk APM can require more effort to understand.

It would be beneficial to have a feature that addresses the scaling of microservices. At times, issues with microservices may not be related to the code, but rather to the available resources. Therefore, it would be useful to have a feature that indicates the status of the microservices, including their scaling status and any relationship between the two.

For how long have I used the solution?

I have been using Splunk APM for approximately one year.

What do I think about the stability of the solution?

The metrics in Splunk APM may not always be accurate as they depend on the computer generating the report. If the reporting machine is underperforming, it can show lower metrics, which can be misleading. Therefore, it's important to be cautious when relying solely on Splunk APM for accurate metrics.

I rate the scalability of Splunk APM an eight out of ten.

What do I think about the scalability of the solution?

The scalability of the solution is good.

We plan to increase our usage because new features of the solution are coming out.

I rate the scalability of Splunk APM an eight out of ten.

How are customer service and support?

I have not used the support. I did not have any problems.

Which solution did I use previously and why did I switch?

I have previously used LogDNA for logs and Newrelic for telemetry .

How was the initial setup?

The initial setup of Splunk APM was straightforward.

What was our ROI?

We have received a return on investment after switching from our previous solution to Splunk APM.

What's my experience with pricing, setup cost, and licensing?

The price of Splunk APM is less than some of its competitors.

Which other solutions did I evaluate?

We choose Splunk APM over other solutions because of the cost benefits.

What other advice do I have?

If you're planning to use Splunk APM, my suggestion is to exercise caution, especially if the machines you're using are under heavy load with graphics or other resource-intensive tasks. In such scenarios, the data you get from Splunk APM may not be entirely reliable. Nonetheless, it's an excellent tool that can provide a comprehensive overview of your system if you integrate it into all aspects of your operations. With Splunk APM, you can easily identify bottlenecks and improve your programs, making it an incredibly useful tool.

I rate Splunk APM an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Splunk Observability Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Splunk Observability Cloud Report and get advice and tips from experienced pros sharing their opinions.