We primarily use the solution for monitoring the transactions of our user's in-app purchases.
QA Specialist at Vodacom Business
Scalable, stable, and good for monitoring transactions
Pros and Cons
- "The most valuable aspect of the solution is the ability to discover and track transactions."
- "The user access management could be a bit better."
What is our primary use case?
What is most valuable?
The most valuable aspect of the solution is the ability to discover and track transactions.
What needs improvement?
We also use Oracle Fusion and the actual tracing of your transactions on Oracle Fusion is difficult because they use an asynchronous type of tracking between the nodes. It makes it difficult for AppDynamics to track.
The user access management could be a bit better.
For how long have I used the solution?
I've been using the solution for two years.
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What do I think about the stability of the solution?
The stability has been good so far.
What do I think about the scalability of the solution?
In terms of scalability, you may need a bit more resources in terms of hardware to scale the solution properly. The solution collects a lot of data, so you need a lot of capacity to handle it. However, if you are on the cloud, I believe there would be fewer restrictions.
We have 50 people on the solution and we use it every day.
How are customer service and support?
We've been very satisfied with technical support. Whenever we've had an issue they've been able to assist.
Which solution did I use previously and why did I switch?
We previously used DynaTrace, but we switched to AppDynamics because the pricing was much more reasonable. DynaTrace was also not easy to implement. We needed someone who knew about how to code it.
How was the initial setup?
The initial setup was straightforward. Deployment took about half a day.
What about the implementation team?
We typically have a local supplier assist us with the implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing is very good. You get good value, especially if you compare it to DynaTrace.
What other advice do I have?
We currently use the on-premises deployment model but we are in the process of moving over to the cloud.
The solution is a good tool. I'd advise others to use the cloud deployment model so that you don't need to worry so much about having enough infrastructure if you you want to scale.
I'd rate it eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior IT Administrator at a tech services company with 501-1,000 employees
The solution only monitors delays and needs more monitoring options
Pros and Cons
- "The solution is great for database monitoring. You don't have to install an agent on the database. You just install the server to a database agent. It's a good product for some database administration if you don't want to install an agent on the database for security."
- "The solution should add some monitoring similar to Oracle monitoring tools for databases. It has a lot of features to monitor SQL queries, and make some recommendation to resolve it. AppDynamics is just monitoring for delays and doesn't provide any recommendations for that. It's a deficiency."
What is our primary use case?
The primary use case of the solution is for end-to-end visibility for all applications we choose to monitor.
What is most valuable?
The solution is great for database monitoring. You don't have to install an agent on the database. You just install the server to a database agent. It's a good product for some database administration if you don't want to install an agent on the database for security. AppDynamics does not install directly on the database but can monitor core transactions.
If we have different applications with different language and databases from different vendors, or different versions, we are still able to monitor the performance and delay for all the applications and discover the root cause for delays.
What needs improvement?
The solution should add some monitoring similar to Oracle monitoring tools for databases. Oracle has a lot of features to monitor SQL queries, and make some recommendations to resolve them. AppDynamics is just monitoring for delays and doesn't provide any recommendations. It's a deficiency.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The stability of the solution is very good.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
Technical support from AppDynamics is excellent.
How was the initial setup?
The initial setup was very easy. You do not have to install any agent for the database. You just take and install the server for database agents and it will take care of all the connections and transactions as well as the database. It makes for a very simple installation. We had four or five people that assisted in the implementation and currently, we have one engineer who performs ongoing maintenance.
What about the implementation team?
We had a consultant that assisted with the implementation.
What's my experience with pricing, setup cost, and licensing?
Licensing for the solution is very complex. A different type of agent means a different type of license and subscription. Different languages, database types, and agents make a Dynamics license complex.
They do offer great discounts when bundling other AppDynamics licenses. For example, if a customer needs some license for a database agent, they can also take a license for end-user monitoring. I think AppDynamics has good options for budgets.
What other advice do I have?
We use the private cloud deployment model.
I would advise new users to not install AppDynamics for their database only. Just the database portion isn't dynamic enough without other portions of the AppDynamics suite.
I would rate all database applications nine out of ten, but I would rate just the database monitoring four out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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Technical Team Lead at a financial services firm with 10,001+ employees
Give the ability to monitor database performance but the solution has stability issues
Pros and Cons
- "The ability to identify the top running queries has been extremely valuable for us."
- "Stability-wise, we experienced some performance issues when upgrading from 4.4 to 4.5."
What is our primary use case?
We primarily use the solution to check how the database is performing and to log and check queries.
What is most valuable?
The ability to identify the top running queries has been extremely valuable for us.
What needs improvement?
The monitoring of different schemas within the database could be improved. They should split the dashboard into different schemas, instead of having one.
For how long have I used the solution?
I've been using the solution for three to four years.
What do I think about the stability of the solution?
Stability-wise, we experienced some performance issues when upgrading from 4.4 to 4.5.
What do I think about the scalability of the solution?
The solution is pretty easy to scale.
How are customer service and technical support?
I'm not too happy with technical support.
Which solution did I use previously and why did I switch?
We weren't previously using a different solution.
How was the initial setup?
The initial setup was straightforward. It didn't take long; maybe about an hour.
What about the implementation team?
We used an Enterprise Console List for the deployment.
What other advice do I have?
We used an on-premises version of the solution.
I would rate the solution a seven out of ten. Technical support hasn't been too impressive so we ended up having to resolve our own issues. There are also a few challenges that we've had from a performance perspective when we upgraded from one version to the next.
That said, I would still recommend the solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Architect at a tech services company with 1,001-5,000 employees
A good solution for application monitoring and scalability
Pros and Cons
- "We had no issues with scalability. It was very good for us."
- "The user experience is quite confusing. There are too many different development stages. The UI is not very intuitive."
What is our primary use case?
We were testing this solution and wanted to do application monitoring for our websites.
What needs improvement?
The user experience is quite confusing. There are too many different development stages. The UI is not very intuitive.
The solution can be improved with more AI as well as more automatic warnings and updates.
For how long have I used the solution?
We have been testing the solution for one month.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
We had no issues with scalability. It was very good for us. At the time we were using it, we had about 30 users on the solution.
How are customer service and technical support?
We only had a consultant that helped us during deployment and they were okay. Other than that, we never have had to reach out to technical support.
How was the initial setup?
Compared to competitors, the initial setup was complex, but overall it was easy. Deployment took about eight hours.
What about the implementation team?
We had a consultant from AppDynamics help us. They helped from time to time to fix any technical issues we faced.
Which other solutions did I evaluate?
We did market research and looked at many different options. We found that this solution wasn't available for permanent installation, which was something that we required. In the end, we decided to go with Dynatrace, a competitor of AppDynamics. It has the same features and from what I have seen, it is a lot better in general.
What other advice do I have?
We used the on-premises version of the solution.
I would rate the solution nine out of ten. Although we've decided against AppDynamics, I would still recommend the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Transformation Consultant at a manufacturing company with 1,001-5,000 employees
A good monitoring solution for medium-sized businesses with fairly good pricing
Pros and Cons
- "AppDynamics is scalable. They can monitor billions of transactions because they're not monitoring all transactions. They're monitoring samples. So, they can offer good monitoring for the huge sites."
- "The solution could improve the server size for AppDynamics to include middleware products, which is doesn't yet cover. If they add middleware for sophisticated sites, AppDynamics would be the global choice."
What is our primary use case?
We primarily use the solution for monitoring. We are monitoring the customer experience of our banking solutions for external customers.
What is most valuable?
The most valuable features are customer management and user experience management.
What needs improvement?
The solution could improve the server size for AppDynamics to include middleware products, which it doesn't yet cover. If they add middleware for sophisticated sites, AppDynamics would be the global choice.
For how long have I used the solution?
I've been using the solution for 1 year.
What do I think about the scalability of the solution?
It's scalable, but it comes with a cost if you add more applications. Technically, it is scalable, but from a cost perspective, it costs much more if you add more.
They can monitor billions of transactions because they're not monitoring all transactions. They're monitoring samples. So, they can offer good monitoring for the huge sites.
How are customer service and technical support?
Technical support is very good.
How was the initial setup?
The initial setup for AppDynamics wasn't easy, but it wasn't hard either. It has a medium level of difficulty. Deployment takes about three months.
What's my experience with pricing, setup cost, and licensing?
Pricing isn't bad, in comparison to Dynatrace, which is much more expensive.
What other advice do I have?
I recommend the solution strongly for those with medium-sized businesses. It's not for enterprise solutions or enterprise businesses. It's a great solution for the non-enterprise client.
I would rate this solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Regional Pre-Sales Consultant at a tech services company with 201-500 employees
Provides middleware tracking and helps improve code quality, but needs better technical support
Pros and Cons
- "For anybody who is looking into enhancing or improving their application code quality, I would definitely recommend this solution."
- "I would like to see accommodation for millisecond granularity, as we only have one-second granularity now."
What is our primary use case?
Our primary use for this solution is troubleshooting.
What is most valuable?
The most valuable feature is the middleware tracking.
This solution is easy to use.
What needs improvement?
I would like to see improvements with respect to the visibility of the network. It currently provides visibility on the application side, but not on the network layer.
More visibility and granularity would improve this solution. I would like to see accommodation for millisecond granularity, as we only have one-second granularity now.
For how long have I used the solution?
Approximately four years.
What do I think about the stability of the solution?
This solution is very stable, and I believe that it is enterprise-grade. We use this product very extensively.
What do I think about the scalability of the solution?
This is a very scalable solution.
We currently have five users, who are all technical, but it can be scaled to many more.
How are customer service and technical support?
I would rate their technical support a seven out of ten. Sometimes the queues to get to the concern are long. Then, if the issue is really complex then they need to try it out in their lab before they can create a fix. Sometimes the wait time is based on priority.
Which solution did I use previously and why did I switch?
I was using Dynatrace before this solution, and I switched due to ease of use.
How was the initial setup?
The complexity of the initial setup of this solution depends on the application that we are going to monitor. Normally, it takes four to five hours to set it up correctly in a normal environment. On the other hand, it can be complex as well. Typically, our turnaround time to have everything functioning would be about two days.
What other advice do I have?
For anybody who is looking into enhancing or improving their application code quality, I would definitely recommend this solution.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Integration Developer at Equifax Inc.
Effective monitoring and alerting in our complex environment
Pros and Cons
- "The most valuable feature is the detailed statistics, like the consumer count, for the ActiveMQ server."
- "Rolling out version upgrades is a difficult job at times."
What is our primary use case?
We use this solution for application monitoring and the alerting mechanism.
We have a complex platform infrastructure, deployed in multiple JBoss Fuse, ActiveMQ, and Data Grid servers.
How has it helped my organization?
It improves our organization by providing the right alerts, and there are so many parameters to choose from that it allows us to set the right level of alerting mechanism for approximately one hundred and twenty services.
What is most valuable?
The most valuable feature is the detailed statistics, like the consumer count, for the ActiveMQ server. It is amazing.
It helps to monitor our complex infrastructure very effectively.
What needs improvement?
Rolling out version upgrades is a difficult job at times.
For how long have I used the solution?
One year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer at Sirius XM Radio Inc.
The solution makes it easy for us to keep our applications stable
Pros and Cons
- "AppDynamics makes it much easier for us to detect problems or issues before they become problems. We have alerting on all of our business transactions."
- "The UI could use a little help."
What is our primary use case?
We use it for break fail detection.
How has it helped my organization?
AppDynamics makes it much easier for us to detect problems or issues before they become problems. We have alerting on all of our business transactions. Therefore, it makes it very easy for us to keep our applications stable.
What is most valuable?
The drill down feature is the most useful.
What needs improvement?
The UI could use a little help.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Our AppDynamics application tracks a large number of business transactions and is able to keep up with our demands.
What do I think about the scalability of the solution?
Our environment scales from several hundred nodes to thousands of nodes per day, so the scalability of AppDynamics with our environment works perfectly.
How are customer service and technical support?
We contact technical support regularly. We have a dedicated rep who works with us. It is very good support.
How was the initial setup?
Integration with AWS is a time consuming process. You cannot just plug it in and point it at your workloads. You have to go though all of your work spaces to determine what you want to monitor and how you want to monitor it. However, part of the onboarding process is that they provide you with a dedicated resource.
What's my experience with pricing, setup cost, and licensing?
Our purchasing experience through the AWS Marketplace has been pretty painless.
Which other solutions did I evaluate?
We also considered Dynatrace. We chose AppDynamics because of its feature set.
What other advice do I have?
I would highly recommend it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

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