SOTI MobiControl Reviews

The company is a pharmaceutical company. They run plasma centers. It's like collecting blood, but they collect plasma instead. The whole process is operated through mobile devices. They can't gather plasma unless these mobile devices work. It's a way of logging the customer in, checking their plasma, and saying that this is done on the machine now. The whole process is managed with these mobile devices. SOTI MobiControl manages these devices, and I know where they are and how they're working. I need to make sure they have the right software. I can turn them on or off, and I can remote control them from the support perspective. I don't deal with the software that they actually run. I deal with the fixing of those. For example, if I was a cellphone company, I don't have anything to do with your conversations on your cellphone, but I can turn it off and on, or I can fix it for you. My role is similar to that.

In terms of deployment, it is dealing with mobile devices that are mostly Android, and they're all over the world, but the servers are all on-prem. There is a cloud solution, but we don't use it.

The company's support is the best. That'd be the number one thing. You don't play with such programs for fun. There is nothing great about any of them. They're tools, and they all do a lot. They all do the same thing. Some are better, and some are worse. In my opinion, what makes SOTI better than the others is their support. Their enterprise support is very attentive and very good.

In terms of features, the remote control feature is what I use the most.

They could make it easier to configure. While setting it up from scratch, I find many networking issues, and I have to call our network people for them, but our network people don't understand. It's a nightmare to try to communicate to them that this port needs to be open, or this needs to be opened here or there. Networking people are very security conscious, and they're wary of doing anything. So, if you can't tell them exactly why they need to do something, they get really paranoid. SOTI could do a better job of making the configuration of their software easier to understand and more clear. The prerequisites should be clear. They should clearly specify what is required to get this software working. There should be a list of prerequisites that is easier to understand and trust.

I have been using this solution for about four years.

It's as stable as any other solution that I've used to do such management. The king of the hill in this is called AirWatch from VMware. SOTI is not like that, but AirWatch also costs three times more.

It is scalable up to the sizes we're going to need. We have 20,000 devices, and it doesn't have any problem with that. Once we get beyond 20,000 or 30,000 devices, I don't know how it will be. We definitely have plans to increase its usage. That's what we're doing right now.

For these 20,000 devices, we have three people for deployment and maintenance. They are architects and administrators. They are setting it up, configuring it, and supporting it. In addition to these three people, we also have frontline support. We aren't the people shipping the devices out. It probably takes three people just to do the shipping for all the devices.

Their enterprise support is very attentive and very good.

The setup is not at all hard. It's like any other program. You just install it. It's the configuration that is difficult. There are so many things on your network that need to be open. You need to take care of ports, URLs, access to certificates, etc. There is just a laundry list of things. It is not that they're hard to do, but in most enterprise companies, you not only need to know what you're asking the security or networking teams; you also need to be able to tell them. When they tell you no, you need to be able to say why they have to and explain it. You need to be able to explain that if they don't do this, this major thing in our company won't work. 

SOTI should not only tell me what needs to be done. It should also give me good reasons for it. If we need to open a certain port, it should explain why we need to do it, and if we don't do it, this won't work. With such information, I could tell the networking people that this is what I need. It's not going to be a security issue because we're only talking to our own servers. Instead of telling them only what I want to be done, I should be able to tell them why it's okay to do and why it's not going to hurt anything. Currently, because such information is not there, there is a lot of back and forth communication.

My advice would be to pay for enterprise support and not try to do it all through self-service. Unless you're a very professional person who's been doing this for 50 years or so, don't think that paying for enterprise support is something you don't need to do. You need to pay for this kind of solution. Don't try to do it all.

I would rate it an eight out of ten.

SOTI is mainly used for managing mobile devices, like laptops, mobile barcode scanners, and mobile printers. It's used for security, OS updates, and monitoring. 

SOTI's most valuable feature has to be mobile device management and visibility through the main console. There's a central dashboard that you can use to monitor the devices and keep track of usage, battery consumption, and battery life. So at the beginning of a shift, a client can look at all the places that just logged on and see how many of them have bad batteries. For example, if you see batteries that just came off a charger but they are under 80% charge when they should be fully recharged. They've also got a couple of new products. They have a software development app called SOTI Snap that lets users create Android applications

SOTI has a ticketing solution as well for help desk requests from different departments. They can track, take photos and generate new requests, then follow up on old requests. They can obviously close requests that have been fully managed and taken care of.

Companies like SOTI and Mobile Iron are working with Google to help them manage these devices and eliminate the use of bar code scanner sales and mobile device sales. That's kind of crazy. The majority of the devices that we sell use Android OS. With the latest versions of Android that are coming out, like 10 and 11, you have to have MDM software to register devices with Google. You can't get them online without going through an MDM, it's kind of this funny new aspect of Android, and it's all designed so they can control all their Android devices in the future. With the way things are licensed and the direction that Android and Google are going, they're trying to eliminate old legacy devices.

There's no way to stop that unless you control the licensing. So if a company buys a hundred new devices, they have to register with Google. Once they're registered, if a new company tries to sell those hundred devices five years later and another company tries to register the devices, Google can shut them down and say that they're not authorized to relicense this product

I've been using SOTI for about 15 years.

SOTI seems to be stable.

I believe SOTI is scalable. There are big corporations out there — companies with upwards of 4,000 cell phones that they need to manage — using it. From what I understand, SOTI handles that volume very well.

SOTI tech support is solid.

Setup is easy for the on-prem. For transitions to the cloud, it can take two days to get everything converted up and uploaded into the cloud. We just did one recently and there weren't any problems. It switched over from on-prem to cloud pretty seamlessly.

Customers can achieve some cost savings using SOTI. For example, SOTI can keep track of things like data consumption and roaming. Say there's a truck driver out on the road playing Pandora over his phone and it's adding up all these roaming charges to the company, they can get the data on stuff like that, then configure the devices to not allow roaming.

SOTI is fairly priced. It's not super expensive. If you have a thousand devices that are licensed, it's going to start climbing up in price. Typically, it's like 25 bucks a seat for a year. There is also is a maintenance cost to it. It's like seven bucks for tech support. So it's right around 30 dollars on average per seat.

Out of all the alternatives, SOTI is definitely the mobile device management software that we recommend. There is a handful of them out there — Mobile Iron, Avanti, and AirWatch—  and it seems like the majority of people are using SOTI over the other ones. A lot of people use the other ones as well, but it does seem like SOTI is the leader in that field.

The owners of this company are seasoned wireless guys that have been doing this for 20 years and SOTI is all we sell. When we come up against a customer that has AirWatch, we've sold them on the benefits of SOTI over the other types of software and transitioned them to using SOTI rather than the other competitors.

I would give SOTI a solid eight out of 10. 

We use SOTI MobiControl for managing Android device management.

SOTI MobiControl's user interface is very tough to handle and should be made more user-friendly.

I have been using SOTI MobiControl for a couple of months.

SOTI MobiControl is a stable solution.

Around 25 users use SOTI MobiControl in our organization.

I rate SOTI MobiControl a five out of ten for scalability.

SOTI MobiControl's initial setup is a little bit complex, and we have a lot of missing options in them.

SOTI MobiControl is a cheap solution. You have to pay a yearly licensing fee for SOTI MobiControl.

I would recommend SOTI MobiControl for less number of users and less use cases.

SOTI MobiControl has a lot of dependencies, and we need manpower to manage the solution.

Overall, I rate SOTI MobiControl a five out of ten.

Our primary use case for SOTI MobiControl is remote management, software installation, and device management, among other things. It can eliminate the need for manual processes and reduce costs compared to doing everything manually.

By using an MDM tool like SOTI MobiControl, you can automate processes that would otherwise require manual effort, which can save time and resources. It can result in cost savings over the long term.

I appreciate the stability of the product, as well as its flexibility. It is easy to use, and many useful tools are available. I can do many things with it, which is valuable for my needs.

When it comes to areas of improvement, it would be great to have easier access to information on the Internet because it's not always easy to find what you need. The documentation could be improved in SOTI MobiControl.

I have been using this solution for around 15 years.

I would rate stability a ten out of ten.

I would rate the scalability a ten out of ten. Around 40 customers are using SOTI MobiControl.

The customer service is okay.

The initial setup is straightforward, but that's probably because I know the software well. The complete configuration took around two hours. We have some on-premises deployments, but most use cases are on the cloud.

It's a yearly subscription for three years. It is quite expensive.

I would recommend using SOTI MobiControl for other users.

Overall, I would rate it a ten out of ten.

SOTI MobiControl can be deployed on the cloud and on-premise.

The solution is used for mobile equipment. The idea is to supervise them, configure them from a distance, and dispatch software and patch.

The most valuable feature of SOTI MobiControl is the feature to control what software is on the equipment that is authorized.

I have used Microsoft Intune but it is more complicated than SOTI MobiControl.

I have been working with SOTI MobiControl for approximately eight years.

The stability of SOTI MobiControl with Android is good, but there are some issues with Windows equipment.

SOTI MobiControl is scalable.

We are certified and we offer good support.

The support from SOTI MobiControl is helpful.

The initial setup of the cloud version of SOTI MobiControl is easy and quick. However, the on-premise version can have some challenges.

The cloud version of the solution took us five days to configure the platform and deploy it. The on-premise version can take more time, approximately three to four weeks. However, the time depends on what setup the customer has, such as a proxy and firewall.

The price of this solution is high when you compare it with Microsoft Intune. This is mainly because Microsoft Intune is included with some packages, such as Microsoft Office 365. It makes it difficult to sell SOTI MobiControl because of the pricing against Microsoft Intune.

The solution costs approximately seven dollars a month.

I rate the price of SOTI MobiControl an eight out of ten.

There is maintenance needed for the use of this solution but it is not extensive. You have to be aware of how to maintain it. The solution works with many different types of operating systems and this can cause some issues, but most of the time the issues are fixed by the support.

Some customers purchases this solution thinking it will solve problems they have but it doesn't. For example, the solution can track devices but the solution is not intended for this. The customer will be able to locate the device but then they discover it is not suitable for this purpose.

Our customers pick this solution because we offer good support and are certified.

I rate SOTI MobiControl an eight out of ten.

I recommend this solution to others.

We mainly use it in transport, for example, in police and governemnt.

The solution allows for very good remote control. We only have to get one application and have everything we need under the license. 

It's a very complete tool.

We've had a good user experience overall. 

The licensing is simple. It's just one license to gain access to all of the functionality. Other competitors have different versions, like premium and standard, where some features are only available for one version. This isn't the case with this product.

There is a good "closed mode" where you can use only one application or certain chosen applications.

It is very fast. It's very responsive compared to other applications. 

The pricing could be a bit less. Maybe if there were tiers, it would be better as then companies could lower the pricing by going to the lower deployment model.

I've been using the solution for five years. 

The solution is stable. I'd rate the solution seven or eight out of ten. 

The scalability has been enough for us. We haven't had issues scaling. I'd rate the scalability ten out of ten. 

We will continue to use the solution. However, we are open to looking into other solutions as well. This solution is meeting our needs for now.

The initial setup is very simple. 

We do have outside help for deployment. I have a local company that supports us, and the feedback we get is that it is very easy to set up. 

We have witnessed an ROI while using this solution. 

The cost is different, depending on if you are using cloud or on-premises deployments. 

There is a bit of a high cost. They don't have standard versus premium so we are paying a bit more since we don't have the choice to choose a lower tier.

We upgrade regularly and are on the latest version of the solution. I'm not sure of the version number. We use it both on-premises and cloud. 

I'd rate the solution nine out of ten. It's a fine solution. 

There are multi-purpose in which we are using SOTI MobiControl. We have barcode scanners and internet devices that are all running Windows. We have a lot of E-devices that we are using SOTI MobiControl for.

The SOTI MobiControl Assist tool is very good for remote controlling devices for troubleshooting. SOTI MobiControl is very helpful.

SOTI MobiControl could improve by being more user-friendly.

I have been using SOTI MobiControl for approximately five years.

SOTI MobiControl has been stable.

I have found SOTI MobiControl a scalable solution.

We have approximately 1300 users using this solution in my organization.

We have no plans to increase the use of the solution. However, this depends on the clients.

The support is very good from SOTI MobiControl. They have good knowledge and are quick to respond.

The installation of SOTI MobiControl is straightforward. However, it can take approximately one hour because you have to create multiple rules and other policies more many devices.

I am able to do the implementation myself.

The deployment of SOTI MobiControl requires only one person and the maintenance of the number of people required depends on shift coverage and some other factors, typically one or two persons are enough to manage SOTI MobiControl.

We have annual licenses to use this solution.

If a company wants to manage the devices in their stores or industry then SOTI MobiControl would be a good choice.

I rate SOTI MobiControl a nine out of ten.

We can use the solution for everything. We are compliant with everything - whether it's MDM, EMM, EUM, whether it's for managing applications, concepts, access, et cetera. SOTI Mobicontrol has a part of the answer for all of these requirements.

Mobicontrol offers hundreds, if not thousands, of features on the same platform. Everything is available and on the platform and covers so many possible use cases. 

Mobicontrol is a very large platform for managing devices. It's cross-platform, and therefore you can use it with everything from Android to Windows Mobile, to Linux, to IoT, et cetera. We can manage everything with ease. 

There is remote control capability, which is very straightforward and you can access it without any configuration. We have hardware control over the device as if it's in the palm of your hands. 

You have different options for application deployments, whether it's directly using a package from the Play Store, or from the App Store.

The installation is very straightforward.

The platform is very user friendly. It's the best user experience there is on the market at this moment. That's my understanding based on the feedback I get from our customers here in the region. We had many customers using other solutions and they switched to SOTI Mobicontrol.

There are complexities around networking and how to configure Mobicontrol into a network with the security requirements, et cetera.

SOTI is currently making changes to the platform to simplify it further for an even better user experience.

It would be helpful if the product offered more integration and more features around the iOS and macOS platforms.

I've been dealing with the solution since 2016. It's been about 4 years at this point. It's been a while.

The solution is very stable. From my side, I haven't heard of clients having any issues. It's reliable.

Whether the client chooses a cloud or on-premises deployment model, they can scale it. That is not a problem at all.

Worldwide, the solution has more than 20,000 users.

Technical support is worldwide and is available 24/7. It's available in all regions and in different languages. We have also different options, such as standard support or enterprise support with a technical account manager. Each customer can choose the options that best fit their requirements. So far, we've been satisfied with the level of service on offer.

The installation is very straight forward if it's on-premises. Many customers are doing the installation by themselves due to the fact that it is so easy. The complex part is more about networking and how they can configure Mobicontrol in their network with the security requirements and everything. However, if you are talking about the installation itself, it's straightforward.

If we have all the different teams available, for example, for security and infrastructure, we can deploy this solution in one day. It really depends, as in some structures we need a security team just to open a network. It can take days, or hours to confirm and validate this point. It really depends on the customer and its structure. However, if we have everything available, all ports open, we have the infrastructure available for it, we can do this in one day at most.

Usually, there is one person from the SOTI side that can assist.

If a customer would like, they can have an engineer from SOTI assist in the implementation process.

The licensing works on a subscription basis.

I'm a representative of SOTI Mobicontrol in my region. I'm representing the sales engineering departments in the region, in Africa.

We use both cloud and on-premises deployment models.

I would recommend the solution to other organizations.

Overall, I would rate the solution at a nine out of ten.