SOTI MobiControl Reviews

We primarily use the solution to support all of our mobile devices.

The solution helps us streamline our deployments and troubleshooting. There is just a lot of time saved from avoiding downtime. The troubleshooting and deployment is a great time-saver as well.

The remote control we have helps us a lot.

The solution offers great troubleshooting capabilities. This aspect saves us a lot of time and keeps us from having to instead get products shipped back to us.

The initial setup is pretty straightforward.

The look and feel of the dashboard could be improved. I'm used to the old dashboard. The new dashboard has more steps involved just to get to the information we need. They need to streamline it or align it more with the older version which actually worked better.

The solution could use better reporting.

I have been working with the solution for a long time. It's probably been about ten to 15 years at this point.

The solution is pretty stable. We haven't had issues with crashes. There aren't bugs or glitches. It's good.

The scalability is really great. If a company needs to expand it, they can do so easily. There shouldn't be any problem at all.

We have about 10,000 users on this product and they vary from customer service to ramp agents to baggage agents. The solution has various use cases, so there's a variety of users on it.

Technical support is excellent. They are knowledgeable and responsive. I'd rate them as excellent - a full ten out of ten in terms of the service we've received.

I just came on board and the company was already using the solution. It's the only product I've ever used for these purposes.

The initial setup is not complex. It's really straightforward.

We have a business partnership with SOTI.

This is a pretty decent product. I'd recommend other organizations to check it out.

On a scale from one to ten, I'd rate the solution at a nine.

Originally, our primary use case was to manage Windows mobile devices, Intermec ruggedized devices, and now our primary use case is iPhones.

It gives us the ability to manage our mobile fleets and push out updates quickly for all of our internal applications to keep the business running. We can push an app update out in minutes, if we get something from the development staff. That's really a critical feature for us. If a bug is reported, once the developers fix it, it's critical for us to get it out to the field users quickly to resolve any issues they're having that are interfering with their ability to do their jobs.

It saves us time, absolutely. If the devices weren't managed and the users had to come back into the office... I don't even know how we would push out something easier than this. In the old days, before we had these managed devices, they would have had to come into the office to get a new version of a piece of software. Fortunately, that's not the way it works now.

The solution also definitely reduces downtime. It helps us get somebody set up very quickly. We use the Apple Device Enrollment Program in conjunction with SOTI, and the ability for us to get a replacement device set up immediately and get someone who is being paid at a high hourly rate - our labor is very expensive - back out in the field, is definitely a time-saver.

When an average salary of an end user is somewhere between $60 and $80 per hour, if you can get all of their apps loaded up within minutes instead of a half hour or an hour, you can see how much that might save, multiplied by several thousand users.

The application deployment features are usually effective. Right now, that function is broken because Apple has some problem with its enterprise deployment. In general, it's very easy to push an app, to get updates out. We manage about 6,000 to 7,000 devices in it right now, and it's very easy for us to make sure that field users get their updates when they need them.

Back in Windows mobile days, SOTI was quite effective. That was one of their strengths. Unfortunately, Apple restricts most of the MDM providers to a limited set of features, so with SOTI it's more about the overall experience, the console, their willingness to jump in and help. The features that Apple does allow are device management and pushing apps.

In general, historically, communication has been the biggest challenge for SOTI. Roadmap, general account maintenance/regular discussions, all were lacking but now they are improving in these areas.

We've had very few outages over the years. We had a couple of them where it was a bug that we had some trouble with but, considering the timespan that we've had the solution implemented, it's been very stable.

Scalability is easy. It's very scalable. Other business areas that are associated with my corporation have very quickly added 400 to 500 users. When we need to add licenses and bump up our device number of accounts, it's very quick. Within 24 to 48 hours they can add capacity for us. 

Like anywhere else, if you can get past the first-tier agents who are reading off a script, SOTI technical support is very good.

We've had several situations over the past couple of years. I don't remember exactly what the causes were, but once we engaged our account representation and escalated, we were able to get a very quick response. We do pay for the high-level maintenance.

This is the first MDM we ever used. At the time, Motorola resold SOTI, and so did Intermec. If you were getting a ruggedized device, you used SOTI. That's what it was for.

The initial setup of the SOTI environment is easy. They do most of it for you.

We went from an on-premise to a hosted solution, and I think the setup for the hosted took about a week. It didn't take very long for them to set it up at all. It was very simple to do.

They're actually in the process of upgrading one of our environments right now, and then we are going to migrate into the upgraded environment. All of that, again, has been done very well. Their change-review process is very effective and careful. Once you get with the technical teams, it's always pretty simple.

The way that we were able to implement MobiControl was with equipment refreshes: "Here's your new device, it's got SOTI on it, you can't take it off."

We didn't use a third-party with MobiControl. Our MDM is a standalone environment.

In terms of ROI, it's all soft costs. It's cost-avoidance, it's efficiency. There isn't really a hard ROI that you could point at. It saves us time for expensive labor representatives and in pushing out applications and updates and getting what our customers need to them quicker. We couldn't manage our mobile inventory or our mobile applications without it.

The pricing is reasonable and the licensing model is very reasonable when compared to some of the competitors in the market. I can speak directly regarding Intune, which is very expensive compared to SOTI. I would recommend SOTI. I think SOTI is also more affordable than MobileIron. SOTI is well-situated in the marketplace, from a commercial standpoint. SOTI is definitely a more commercially reasonable solution than others that are out there.

We evaluated Windows Mobile 6.1, at the time, which was a really long time ago. They were known as an industry leader for Windows mobile devices.

My advice would be not to do on-premise if you don't need to. Take the hosted solution, which is cheaper. Also, pay for the maintenance and the installation to get it done right, and have SOTI help you set it up.

From a performance standpoint, the difference between SOTI and someone else is really based around what Apple allows them to do. If we were using Android, we would have a fantastic and a much different experience. But unfortunately, we don't use Android. It's all on Apple. But overall, the product itself is dependable. They try to add new features all the time. We can take advantage of some of those, being Apple customers. In general, we've been happy with the SOTI.

We don't use the Lockdown or Kiosk Mode feature. We turn off the real-time location services. We're not allowed to use those because we are a union shop, and you cannot track a union technician. In terms of the admin console, my staff doesn't complain about it, so I would assume that it works well.

For our 6,000 managed devices I have about seven people who have administrative access to the environment. Most of them are frontline support, Tier 1 helpdesk, and then there's an environment administrator and an architect. It took about the same number of people to deploy it.

It's on all of our field-service user devices, so that's a significant number. I'm not adding staff in that area, so it will be pretty static for the time being.

Overall, I would rate the solution at eight out of ten. It's a very effective solution.

We use the product to request location tracking. Customers require the ability to track their devices and monitor activities. Additionally, they often request specific reports. In cases where custom reports are needed, we coordinate with the support team to generate them.

The most valuable features of SOTI MobiControl include location tracking, geofencing, remote device control, and SOTI self-service mobile browsers. 

Improving the reporting section would be beneficial for enhancing the product's overall functionality. As the application undergoes continuous development and follows a roadmap, we can anticipate including new features in future releases.

We have been using SOTI MobiControl for three to four months.

The product is highly stable. I rate the stability a ten out of ten.

It offers high scalability, making it suitable for businesses. It is a user-friendly and excellent product for managing mobile devices.

The technical support team resolves the issues daily and provides continuous support.

The initial setup of MobiControl was straightforward. After receiving our initial information, we coordinated with the support team, who promptly set up the cloud-based server. They provided us with login credentials, allowing us to access the console and perform the initial configuration effortlessly.

The deployment typically takes around five to six hours to complete. However, the duration may vary depending on the customer's specific requirements. Our usual deployment process involves collaboration between our sales team and the customer. After receiving the license, we will communicate with the customer to schedule a configuration session. During this session, we work closely with the customer to complete the necessary setup and customization.

I rate the process a ten out of ten.

MobiControl is a fully cloud-based solution. We create policies in the console and enroll devices according to requests and requirements.

SOTI offers enhanced mobile device security by allowing customers to track their devices and providing antivirus protection alongside DB Defender. Additionally, it includes web URL filtering, enabling customization of security measures based on specific requirements.

It is highly effective for mobile device management in the field—the solution functions efficiently.

The remote control feature has significantly impacted support operations for our customers. The in-house IT team utilizes this feature to identify and troubleshoot issues with the devices efficiently.

The location tracking feature has provided numerous benefits for our customers' organizations. With MobiControl, users can track their devices in real-time, ensuring accountability and preventing misuse of company resources.

Integrating SOTI Mobile Control with our customers' existing IT infrastructures and systems is straightforward. No major configurations are required, making the process seamless. MobiControl can easily adapt to any existing system without encountering any issues. 

I recommend converting or purchasing non-supporting devices so the company can work with MobiControl. I rate it a ten.

There are multi-purpose in which we are using SOTI MobiControl. We have barcode scanners and internet devices that are all running Windows. We have a lot of E-devices that we are using SOTI MobiControl for.

The SOTI MobiControl Assist tool is very good for remote controlling devices for troubleshooting. SOTI MobiControl is very helpful.

SOTI MobiControl could improve by being more user-friendly.

I have been using SOTI MobiControl for approximately five years.

SOTI MobiControl has been stable.

I have found SOTI MobiControl a scalable solution.

We have approximately 1300 users using this solution in my organization.

We have no plans to increase the use of the solution. However, this depends on the clients.

The support is very good from SOTI MobiControl. They have good knowledge and are quick to respond.

The installation of SOTI MobiControl is straightforward. However, it can take approximately one hour because you have to create multiple rules and other policies more many devices.

I am able to do the implementation myself.

The deployment of SOTI MobiControl requires only one person and the maintenance of the number of people required depends on shift coverage and some other factors, typically one or two persons are enough to manage SOTI MobiControl.

We have annual licenses to use this solution.

If a company wants to manage the devices in their stores or industry then SOTI MobiControl would be a good choice.

I rate SOTI MobiControl a nine out of ten.

We are a reseller as well as a user of this solution.

It is very reliable, and their support is excellent.

Its user interface needs to be improved.

I have been using this solution for seven years.

It is very stable and very reliable.

I would rate their support as excellent. I would rate them a ten out of ten. 

Positive

It is a matter of hours. It is done within a day, and then it is handled mostly by SOTI or the manufacturer, whatever you want to call them.

We did it ourselves. We are the integrator and the consultants in this matter, but we have our own cloud.

I would rate it an eight out of 10 because there is still some room for improvement, mainly for the user interface.

We manage approximately 200 devices that are used in inventory management. This includes RF guns, as well as small tablets where you can capture signatures.

The most valuable features are remote control and geo-fencing.

The interface is user-friendly, once you get used to it.

Adding more features for iOS devices would be an improvement.

I found that there's a learning curve to kind of poke around and get used to the dashboard. Otherwise, it is pretty user-friendly.

WE have been using SOTI MobiControl for five years.

We have had some bugs in the time that we have used it, but their support group has been helpful in resolving some of those issues.

We have grown over time. Initially, we had maybe 100 licenses, and we have grown to 250 licenses. I think that next year, we'll probably reach 400 licenses. 

We have a couple of dozen people who use it.

Technical support is great, and we have found them to be helpful.

The initial setup is straightforward. It took three or four months to deploy.

Our deployment was completed by an in-house team.

We have always evaluated other options just to see how other people are using SOTI and MobiControl, as well as to see what's new out there. There is always a question of whether we should stick with it, or should we be looking at something else.

Overall, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

Our primary use case is to build patch management to use one particular tool. We can do auto patch updates using SOTI. SOTI has been well placed in terms of the number of endpoints it can handle. 

In terms of the migration from AirWatch to SOTI, we had a specific use case to migrate. If there was already an existing setup on VMware Workspace ONE AirWatch, we had to figure out how to set it up or realign it on SOTI. It is a good feature but still needs to be improved in terms of the number of new devices to which it can reconfigure.

There is a limitation if you want to migrate from the AirWatch to SOTI.

I have been using SOTI MobiControl for a year.

SOTI is both stable and scalable. We use it for 7,000 iPads. 

SOTI has good technical support. They have offices with Canada-based companies and offices across different geographies. So their support is spaced out in different time zones.  

We will continue to use SOTI because the cost is cheaper than VMware Workspace ONE AirWatch.

I would recommend SOTI. 

I would rate it an eight out of ten. In the next release, they should make it easier to migrate. 

This solution is installed on all of our devices in the current work-from-home scenario.

The most valuable features are visibility and remote access.

There is a built-in antivirus, although it is not currently available for Windows.

Hopefully, the anti-virus will be available for Windows in the future.

There is room for improvement when it comes to the ability to customize devices and choosing what information goes onto them.

We are currently evaluating SOTI MobiControl as a proof of concept.

This is a pretty stable product.

The scalability is good. Everybody in our company will be using it, which is a couple of hundred people.

We have had experience with technical support and we are satisfied with it.

This is the first product of this type that we have used.

The initial setup is fairly simple. It took us about two weeks to develop a package and roll it out to a set number of devices.

We completed our deployment through an integrator.

There is a team of three of us who are responsible for maintenance.

There are no costs in addition to the standard licensing fees.

We looked at the other offerings that were on the market and chose this one for our proof of concept. We chose it because it is a standalone product and it seems better in terms of granularity. We are happy with it and plan to expand our usage.

Overall, this is a pretty good product and I like that it is standalone. When you look at other offerings from vendors such as Microsoft and Google, they are built-in. This might initially appear cheaper but they lack a little bit in terms of granularity.

I would rate this solution an eight out of ten.