We are resellers of Sophos XG and I'm the company's managing director.
Managing Director at Graftronics Pvt Ltd
Provides excellent firewall endpoint and email encryption
Pros and Cons
- "The solution offers a good firewall endpoint and email encryption."
- "SD-WAN needs to be improved because it often fails at the network security level."
What is our primary use case?
What is most valuable?
I like the firewall endpoint and email encryption that Sophos XG provides.
What needs improvement?
As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level.
For how long have I used the solution?
I've been using this solution for seven years.
Buyer's Guide
Sophos XG
June 2025

Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?
The stability of this product is good, we've never had any complaints from our customers.
What do I think about the scalability of the solution?
The scalability is fine.
What's my experience with pricing, setup cost, and licensing?
Licensing costs for this product are reasonable.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer.

A good price for a manageable solution, but we have encountered bugs
Pros and Cons
- "A valuable feature involves the solution's manageability."
- "Even though things work on the back end, we have encountered bugs in the solution."
What is our primary use case?
The solution acts as a filter.
What is most valuable?
A valuable feature involves the solution's manageability.
What needs improvement?
Even though things work on the back end, we have encountered bugs in the solution.
User interface and integration can stand improvement.
For how long have I used the solution?
I have been working with Sophos XG for two or three years.
What do I think about the stability of the solution?
Owing to the fast and adequate response time we get, we do not have complaints about the stability.
What do I think about the scalability of the solution?
Scalability is not an issue for us, as we are getting the requisite support, with fast response time.
What's my experience with pricing, setup cost, and licensing?
The price is good for the moment.
What other advice do I have?
We are a provider of services to our customers.
I would recommend this product to others.
I rate Sophos XG as a seven out of ten, owing to the bugs we have come across.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Sophos XG
June 2025

Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Founder & Chief Operating Officer at a tech services company with 11-50 employees
Secure, reliable access, with good support that responds promptly
Pros and Cons
- "It is easy to implement."
- "It is already secure but it could be better in terms of other breaches that may occur."
What is our primary use case?
We use Sophos XG to provide access to our internal environment, to our infrastructure for our clients.
What is most valuable?
It is easy to implement.
It is very secure, which is why we have chosen it.
What needs improvement?
It is already secure but it could be better in terms of other breaches that may occur.
For how long have I used the solution?
I have been using the latest version of Sophos XG for a few months.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Sophos XG is scalable.
This solution is being used by approximately 800 to 1,000 people.
How are customer service and technical support?
Technical support is very good. They are very prompt.
Which solution did I use previously and why did I switch?
I have not used any other solutions before using Sophos XG.
How was the initial setup?
The initial setup is straightforward. It is easy to install and it only took a few hours to do.
You only need one person to maintain this solution.
What about the implementation team?
We have an in-house team to install and deploy the solution. We did not use an integrator.
What's my experience with pricing, setup cost, and licensing?
We pay our licensing fees yearly.
I don't think that it is expensive when you compare it with other solutions available on the market.
What other advice do I have?
We have not had any issues with this solution. I would recommend it and my advice is that people should definitely try it out.
I would rate Sophos XG a nine or a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Administrator at CFA-INSTA
Fully integrated, easy to use, and scalable
Pros and Cons
- "I have found the solution easy to use and fully integrated."
- "The solution could improve by having better security."
What is most valuable?
I have found the solution easy to use and fully integrated.
What needs improvement?
The solution could improve by having better security.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the scalability of the solution?
In my experience, I have found it to be scalable.
How was the initial setup?
The installation took approximately one day to complete.
What about the implementation team?
We did the implementation of the solution and we used a team of two.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Executive IT at Mattsen Kumar LLC
After four years, we've never had a complaint from a customer
Pros and Cons
- "We created and configured a VPN for connecting our remote sites and also to make it more secure and reliable. We also like its two-factor authentication features."
- "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."
What is our primary use case?
We mainly use this solution for team meetings. We also implemented the LAN control for Sophos XG.
How has it helped my organization?
We have been dealing with this solution for the past four years and we haven't had any challenges or complaints from any of our clients.
What is most valuable?
We created and configured a VPN for connecting our remote sites to make them more secure and reliable. We also like its two-factor authentication features.
What needs improvement?
The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher.
For how long have I used the solution?
I have been using Sophos XG for roughly four years.
What do I think about the stability of the solution?
This solution is both stable and secure.
How are customer service and technical support?
The technical support is good enough.
What other advice do I have?
I would absolutely recommend this solution to others. It's far better than other solutions available on the market right now. This solution could benefit any organization.
Overall, on a scale from one to ten, I would give this solution a rating of nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a individual & family service with 11-50 employees
Reporting provides a lot of detail, dashboard is easy to use; technical support needs improvement
Pros and Cons
- "Dashboard is easy to use and the reporting offers a lot of detail."
- "Technical support is difficult to access."
What is our primary use case?
I generally use Sophos for the firewall and also for endpoint protection.
What is most valuable?
The dashboard is easy to use and quite sensitive, I like it. The reporting offers a lot of detail and that's good.
What needs improvement?
The technical support they offer is difficult to access. There is no direct number to call and when you do get hold of them and have confirmation, it takes a while to get a response.
For how long have I used the solution?
I've been using Sophos XG for about seven months.
What do I think about the stability of the solution?
I haven't had any issues with stability.
How are customer service and technical support?
Dealing with technical support is not simple.
How was the initial setup?
The initial setup is straightforward.
Which other solutions did I evaluate?
I know a little about Cisco which is less complicated than Sophos, but I prefer the Sophos dashboard.
What other advice do I have?
I recommend this solution, the only issue is that it's not suitable for enterprise size companies.
I rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better
Pros and Cons
- "I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel."
- "Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable."
What is most valuable?
I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.
What needs improvement?
Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.
For how long have I used the solution?
I have been using Sophos XG for more than two years.
What do I think about the stability of the solution?
I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.
What other advice do I have?
On a scale from one to ten, I would give Sophos XG a seven.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Project manager at a tech services company with 51-200 employees
Provides quality threat protection
Pros and Cons
- "Sophos XG deployment is easy and rapid."
- "Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing."
What is our primary use case?
Our clients from the governmental and enterprise sectors have multiple use cases for this product.
What is most valuable?
The most valuable feature of this product is threat protection. Filtering and web protection are important as well.
What needs improvement?
Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing.
For how long have I used the solution?
I have about five years of experience with this solution.
What do I think about the stability of the solution?
The solution's stability is fine.
What do I think about the scalability of the solution?
There is not much flexibility or scalability with this solution.
How are customer service and technical support?
The Sophos XG technical support is good.
How was the initial setup?
Sophos XG deployment is easy and rapid.
Which other solutions did I evaluate?
Most of our clients that end up choosing Sophos XG also consider Fortinet. However, Sophos XG has a better user interface. It is also better with managing users, updates, and integrating with Active Directory.
What other advice do I have?
Before deciding on this product, it's important to evaluate the price of the network.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator

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Updated: June 2025
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