Sophos Cyberoam UTM Reviews

I reside in a small country with no particular big companies or leading businesses. The solution is mostly used in small to medium-sized companies. If the solution is used in big companies, a couple of thousands of users use the solution.

It provides the first layer of protection against any kind of attack. It is also important to note that Sophos UTM is easy to use for the end customer. Along with its endpoint and server software, provides synchronized security as its endpoint solution connects with network protection to provide a multi-layered defense to users.

The most valuable feature of the solution stems from the fact that it is a very strong product with good support. I haven't faced any significant issues during the time I have worked with Sophos.

Network visibility of the connections is an area in the solution where improvements can be made.

I have been using Sophos Cyberoam UTM for more than ten years. My company sells the solution in Uruguay, and we have had a partnership with Sophos since 2001, which was even before Sophos entered the UTM market.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten.

I rate the technical support an eight out of ten.

Positive

My company even deals with those customers who use other brands like Fortinet or Check Point.

The initial setup of the product was straightforward.

The solution is deployed on an on-premises model.

The return on investment that I see from the use of Sophos Cyberoam UTM is good.

I consider Sophos Cyberoam UTM to be a competitively-priced product. Since my company has a partnership with Sophos we can achieve good pricing when facing the competence.

I recommend the solution to those who plan to use it.

I rate the overall solution an eight out of ten.

We are resellers, so when organizations need UTM devices and network security at the gateway level to secure their networks, we recommend and resell this product. 

Our customers find it economical and offers good security. These two features are key. Ease of installation and implementation are also key factors.

Improvements are mostly needed on the technical side to enhance security and ease of management. 

Additionally, the reporting part could be more user-friendly for troubleshooting and identifying network issues. It should be more easy for a normal user to identify the problem in their network. So, the reporting part has room for improvement.

I've been working with Cyberoam UTM for the past two to three years.

The product is very stable.

I haven't faced scalability issues, so it's a scalable solution. Our customers are mostly small and medium-sized businesses.

There have been some technical issues, but they are mostly related to the technical aspects. Sometimes, our customers need support, and our technical team provides assistance. We also occasionally seek support from Sophos's team online.

While there's always room for improvement, the support is currently good.

Neutral

The initial installation takes about 15 to 20 minutes. However, implementing policies may take longer, depending on the number and type of users. But the basic installation is quick, around 15 to 20 minutes.

For the initial installation, one person is sufficient. However, our team comprises three to four people who handle support and installations.

It's easy to maintain. One person can handle the maintenance, but our team provides support and maintenance services.

It's an economical solution, so pricing is not an issue.

I have worked with solutions like UTM firewalls for network solutions and wireless solutions for campus Wi-Fi. So, solutions related to Wi-Fi and networking.

I would definitely recommend it.

I would rate the solution a nine out of ten. Overall, it's an excellent product. I only see room for improvement in the reporting part.

We use Cyberoam just like a VPN, usually as a VPN channel.

I like the reliability and the price. But sometimes, my customer asks for cheaper solutions, though I propose we focus on reliability.

Aside from that, the port forwarding is good. Sometimes you hold some servers on-premise, and then you can have someone access another country or anywhere. The VPN is also good.

The blocking needs to be improved. Sometimes we need to block YouTube, Facebook, or something like that, and then we need to optimize our Internet. The Internet in the Philippines is very bad, and it's kind of expensive if you want a high-speed connection. We're getting to the next generation, but we must improve our Internet. We then have to make policies where users cannot access certain websites to optimize the Internet because sites like YouTube take a lot of latency, especially on HD. But sometimes Cyberoam doesn't work like that, and we must use another third-party solution like Trend Micro. Trend Micro does the job, but Cyberoam should be the one that does the job because it's the firewall itself. Cyberoam needs to improve that kind of security blockage.

I have used Cyberoam UTM for three months.

The firewall doesn't need any maintenance. We just have to leave it in the data center in a very cold environment. I have never experienced a firewall failing, and I have been working for almost 12 years. We can pay for maintenance since it's already included in the service.

It's not scalable, but that depends on the budget and hardware. The firewall does scale between 100 to 200 users, but that depends on the model.

The service could be improved here in the Philippines. We don't have a lot of problems with the US team for Cyberoam.

The initial setup is very easy because the GUI is easy for me to use. 

Deployment is very easy, we just have to connect to the ISP we have, set the support load balancing, and then we just have to connect to our core switches. Then we have to distribute it to any of the other users. The deployment can be done solo because there is a setup wizard. We can configure the settings and then put a static IP address through the ISP, but it's very easy.

With good security, you can expect it to be expensive. Cyberoam's pricing depends on the services you subscribe for. Most firewalls right now, especially UTM, focus on services and stagger all the services. If you want a particular service, you pay for it.

We don't have a lot of problems with Cyberoam. We don't face any issues if the IT or security administrators have a lot of experience. We can easily configure any firewall or security solution without any bugs. But I'm sure I won't encounter any bugs, unlike with Cisco.

I cannot recommend Cyberoam because navigating the graphical user interface is very difficult. It's not so familiar. I'm not gonna recommend it unless there's someone who already knows how to use firewalls. I used to focus on Cisco firewalls, but the Cisco firewall is much harder than Cyberoam. If you're going with Cyberoam, that's good because every security administrator or any information technology manager knows how to recommend the latest trends. Cyberoam is not the top trend in the Philippines.

I rate the solution a seven out of ten.

We are connected through Cyberoam so you have to pass through Cyberoam to connect to our network. 

The solution is on-prem. It's basically on the network.

We are using it as a security shield. It does not allow access before that in case we have restricted a few things from users, so it helps me in that.

I don't know whether this will be included in an upgrade, but I would like to get the user utility, like seeing where the users are using more of the data. 

Sometimes there are heavy downloads, which I'm not able to track. If I can get that information, that would be more useful from the IT point of view.

I have been using this product for almost two and a half years.

The solution is stable. In two and a half years, we haven't faced any problems.

For maintenance, we have the support company person who visits around twice a month.

We have not explored the scalability very much, so I will give it a 7 out of 10 as far as connectivity or support. As an IT manager, I don't get the complete report of what users are doing, so it would be great to have that also. That would be much better from an organization point of view in case my users are doing something wrong.

Usually, I have 25 licenses, so we have increased that number by 10 this year and now we have 35 licenses.

Initial setup was straightforward. Implementation was not very difficult because we were renovating our office structure.

At the initial stage, we decided that once we were putting the new structure in, we would go through Cyberoam, so we connected through a dealer. They came and did the complete setup. It was quite smooth. It took around two to three days to do the complete setup and it was up and running. There was not much of a hassle there because they managed it.

None of my employees were in that area where the setup was done. The team was all alone to complete the setup. Once the setup was done, we just connected to the network and everything was up and running. It was faster. It took around four to seven days to do the complete setup and set up the users.

We just use the standard package.

I was using a different product, and we were facing a lot of problems. The users were not able to open some sites. They were having issues. The sites were getting blocked and all, but with the Cyberoam, there is security without much hassle.

We had a dry run and our vendors suggested that we buy Cyberoam. They gave us a test demo, we were satisfied with the product, and we purchased it afterwards.

I would rate this solution 8 out of 10. 

My advice is that it's a good product if you're looking for security without much hassle. For other products, the maintenance is too high and you need a resource to manage that. With Cyberoam, you hardly need to manage it once the setup is done correctly.

Sophos Cyberoam UTM is used for perimeter security, web filtering, intrusion prevention and as a VPN.

All the features of the solution are good. So, the firewall is one of the main functions for which the solution is used.

I want the solution's reporting functionality to be better. Also, I want the solution's policy configuration and review to be made easier for the users.

I have been using Sophos Cyberoam UTM for ten years. Also, I am using the latest version of the solution.

Stability-wise, it is a good product. I rate the solution's stability an eight out of ten.

It is not a scalable product. This is because if you want to increase the capacity of the solution, then you have to change the device. Presently, there are 200 users working with the solution in our company. Also, we do have plans in our company to increase the number of users using the solution. Though the solution is in production, it gets used in our company. So, utilization of the solution is around 25%.

In our company, we have used the technical support provided for the solution. Though the technical support provided is good, it can be more prompt and better. I want customer support to be more knowledgeable and faster.

Previously, I used products from Fortinet and Cisco. I switched to Sophos since it was able to provide value for money while also being easy to deploy and configure.

The solution's initial setup was straightforward. The configuration part of the solution will take one day, while the basic initial setup can be done in one hour.

The deployment process involved connecting the solution to the internet before starting its configuration process.

The implementation process involved a third-party consultant and me.

ROI of the product is good and better compared to other solutions.

The license subscription cost is almost fifty per cent of the cost of the device needed to operate the solution. On a scale of one to ten, where ten is the most expensive, and one is the least expensive, I rate the solution a five.

I recommend the solution to those planning to use the product. I will tell others planning to use the solution that it is an easy-to-use product. Also, it provides good value for the money paid. However, if you want a highly technical product, then this would not be the right choice. Overall, I rate the solution an eight out of ten.

We primarily use the product as a firewall solution. 

The firewall capabilities have been good so far. 

The security capabilities are okay.

It is easy to maintain. 

We found the initial setup to be very easy.

The product is stable.

It can scale easily. 

The product strategy of the manufacturer is strange. I don't understand what they are doing in that regard. Therefore, I'm seeking a different solution. I want something that has a clear roadmap.

Technical support could be better. 

I've been using the solution for ten years. 

The solutiois stable. It is reliable;e. There are no bugs or glitches. It doesn't crash or freeze.

It is quite scalable. You can expand it if you need to. 

We have around five users on the solution right now. It's a firewall that protects the network, so anyone in contact with the network would be in contact with the firewall. 

Technical support could be better. We aren't fully satisfied with the level of service.

We did not previously use a different solution. We've always used Sophos. 

The initial setup is very simple and straightforward. The maintenance, once it is installed, is also simple. You only need one person to maintain the solution.

I've used it for more than ten years and therefore cannot recall the exact deployment time. Likely, you need a half-day or so to deploy it.

Installation was handled by our own team. 

I cannot speak to the exact cost of the product.

I'm currently evaluating other potential solutions.

We're a partner. 

I'm using the latest version of the solution. 

I am not sure if I would recommend the solution to others right now. It's a good idea to look at a variety of options. I'm also looking into alternatives. 

I'd rate the solution seven out of ten. The support isn't great, and my understanding is it is coming up on end-of-life. 

We use the solution for web filtering, proxy, and devices in the shipping industry.

The solution works perfectly without any users. The rules and policies are very good in the web category. You can allow or disable any sites. The diagnostic tool is very good.

There are some issues with logs and report limitations.

I have been using Sophos Cyberoam UTM for six years.

The product is stable.

I rate the solution’s stability an eight out of ten.

The solution’s scalability is good. 300 users are using this solution.

I rate the solution’s scalability an eight out of ten.

The initial setup is easy. Its configuration and management are much easier than other firewalls.

I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

The solution has a reasonable price.

I recommend the solution. The solution is easy to use and covers all the things in a single box.

Overall, I rate the solution an eight out of ten.

We use Cyberoam UTM as a firewall. 

I like the SSL VPN connection. Cyberoam works well for controlling users and authenticating their connection to the internet. 

I have used Cyberoam UTM for about five years. 

We haven't had any issues with Cyberoam so far. 

I rate Cyberoam UTM eight out of 10 for scalability. 

I rate Cyberoam support nine out of 10. We rely mostly on consultants for support. 

Positive

The setup is a bit complex, so we needed help from a consultant. It took us about two months to configure the security policies and ensure everything was in alignment.