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Information Technology Network Support Specialist at a hospitality company with 51-200 employees
Real User
Provides a very good VPN connection, stable with good support

What is our primary use case?

We use SonicWall for the connectivity it provides. We are customers of SonicWall and I work in network support.

What is most valuable?

The VPN connection is the most valuable feature for us. For me, it's all good - implementation and data tools are also good.

What needs improvement?

The GUI interface could be improved. It would make a difference if they could update that. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

I've had some problems with the VPN connection but I think stability is good.

What do I think about the scalability of the solution?

Most of our clients are small companies but the scalability is good. 

How are customer service

What is our primary use case?

We use SonicWall for the connectivity it provides. We are customers of SonicWall and I work in network support.

What is most valuable?

The VPN connection is the most valuable feature for us. For me, it's all good - implementation and data tools are also good.

What needs improvement?

The GUI interface could be improved. It would make a difference if they could update that. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

I've had some problems with the VPN connection but I think stability is good.

What do I think about the scalability of the solution?

Most of our clients are small companies but the scalability is good. 

How are customer service and technical support?

I've had good experience with technical support. 

How was the initial setup?

The initial setup was easy for me. 

Which other solutions did I evaluate?

I also use Fortinet FortiGate and I prefer it to SonicWall. The difference is that SonicWall is a cheaper solution. 

What other advice do I have?

I would recommend this product, I haven't had any problems with it. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at K-Vac Environmental Services, Inc.
Real User
Top 20
Protects against intrusion while allowing needed access

What is our primary use case?

Controlling and protecting access between our varous locations.

How has it helped my organization?

Our facilities act as one, easily sharing resources. 

What is most valuable?

It protects against intrusion while allowing needed access. 

What needs improvement?

Needs more robust self-help documentation along with examples and things to watch out for. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Great!

What do I think about the scalability of the solution?

Works well -- 

How are customer service and technical support?

N/A

Which solution did I use previously and why did I switch?

Nothing as robust and complete as SonicWall devices.

How was the initial setup?

What is our primary use case?

Controlling and protecting access between our varous locations.

How has it helped my organization?

Our facilities act as one, easily sharing resources. 

What is most valuable?

It protects against intrusion while allowing needed access. 

What needs improvement?

Needs more robust self-help documentation along with examples and things to watch out for. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Great!

What do I think about the scalability of the solution?

Works well -- 

How are customer service and technical support?

N/A

Which solution did I use previously and why did I switch?

Nothing as robust and complete as SonicWall devices.

How was the initial setup?

I did not set these devices up. I just maintain them.

What was our ROI?

Unknown.

What's my experience with pricing, setup cost, and licensing?

I have no basis to advise. 

Which other solutions did I evaluate?

It was chosen by an IT support company.

What other advice do I have?

Try it -- you'll be glad you did -- you'll find a new peace of mind.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Executive Project Manager at a non-profit with 1-10 employees
Real User
Straightforward installation, good support, but feature need updating

What is our primary use case?

We use SonicWall TZ for site-to-site VPN and as an NSa firewall. We have a mixture of SonicWall TZ devices that we use which are the TZ300, TZ350, and TZ400.

What needs improvement?

We have experienced some issues with SonicWall TZ and they are lacking some advanced features other vendors have.

For how long have I used the solution?

I have been using SonicWall TZ for approximately nine years.

What do I think about the scalability of the solution?

We have approximately 30 people using the solution in our organization.

How are customer service and support?

The support for SonicWall TZ is good.

How was the initial setup?

The installation is straightforward and took approximately 30 minutes.

What about the implementation team?

We…

What is our primary use case?

We use SonicWall TZ for site-to-site VPN and as an NSa firewall. We have a mixture of SonicWall TZ devices that we use which are the TZ300, TZ350, and TZ400.

What needs improvement?

We have experienced some issues with SonicWall TZ and they are lacking some advanced features other vendors have.

For how long have I used the solution?

I have been using SonicWall TZ for approximately nine years.

What do I think about the scalability of the solution?

We have approximately 30 people using the solution in our organization.

How are customer service and support?

The support for SonicWall TZ is good.

How was the initial setup?

The installation is straightforward and took approximately 30 minutes.

What about the implementation team?

We have one technician that does the maintenance for this solution.

Which other solutions did I evaluate?

I have evaluated Fortinet and we may have future plans to switch solutions.

What other advice do I have?

I would recommend this solution to others.

I rate SonicWall TZ a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RENE MOLINA
CONSULTOR at COMOL S.R.L.
Reseller
A stable and scalable next-generation firewall solution with a useful content filter

What is our primary use case?

We use SonicWall TZ for firewall and security services.

What is most valuable?

I like the firewall product, the security server, and the content filter.

What needs improvement?

The price could be better for us in Bolivia.

What do I think about the stability of the solution?

SonicWall TZ is very stable.

What do I think about the scalability of the solution?

SonicWall TZ is scalable. 

How are customer service and support?

Technical support is very good. 

How was the initial setup?

The initial setup is very easy. Enterprises just need one person to maintain this solution. But for reseller support, we have two engineers and two specialists to help the engineers.

What's my experience with pricing, setup cost, and licensing?

The…

What is our primary use case?

We use SonicWall TZ for firewall and security services.

What is most valuable?

I like the firewall product, the security server, and the content filter.

What needs improvement?

The price could be better for us in Bolivia.

What do I think about the stability of the solution?

SonicWall TZ is very stable.

What do I think about the scalability of the solution?

SonicWall TZ is scalable. 

How are customer service and support?

Technical support is very good. 

How was the initial setup?

The initial setup is very easy. Enterprises just need one person to maintain this solution. But for reseller support, we have two engineers and two specialists to help the engineers.

What's my experience with pricing, setup cost, and licensing?

The price could be better for us in Bolivia. 

What other advice do I have?

I will tell potential users that I think it's a great product. With the new version, you also have more facilities and more features to protect your infrastructure. 

On a scale from one to ten, I would give SonicWall TZ a ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Integration Engineer at a non-profit with 10,001+ employees
Real User
Does what it says it is going to do

What is our primary use case?

I was a technical consultant, and I was helping clients out. I've had two clients. Both of them have had SonicWall, and both of them have gone through upgrades.

What is most valuable?

It does what it says it is going to do.

What needs improvement?

The user support could be improved because you have to go outside to get that kind of support.

For how long have I used the solution?

I have been using this solution for five years.

How are customer service and support?

We haven't used it. We've had to go outside and get technical support through a third party.

What other advice do I have?

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises

What is our primary use case?

I was a technical consultant, and I was helping clients out. I've had two clients. Both of them have had SonicWall, and both of them have gone through upgrades.

What is most valuable?

It does what it says it is going to do.

What needs improvement?

The user support could be improved because you have to go outside to get that kind of support.

For how long have I used the solution?

I have been using this solution for five years.

How are customer service and support?

We haven't used it. We've had to go outside and get technical support through a third party.

What other advice do I have?

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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