it_user744705 - PeerSpot reviewer
SQA Team Lead at a tech vendor with 51-200 employees
Vendor
Advantages include Name Mapping and finding objects at run time, although it has memory leaks

What is most valuable?

Name Mapping and finding objects at run time. I have no issue because its IDE is simple to use.

How has it helped my organization?

  • License is less expensive than the other products available in the market.
  • I have automated the regression test suite of my company's product.

What needs improvement?

It has memory leaks. I have seven complete test projects, all of them loaded in one project suite. I don't know why memory increases when I just write the code and check-in/out files from the VSTS.

For how long have I used the solution?

For last five years.

Buyer's Guide
SmartBear TestComplete
April 2024
Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.

What do I think about the stability of the solution?

Often crashes with large projects. File check-in takes too much time in TFS.

What do I think about the scalability of the solution?

No idea.

How are customer service and support?

Community is very helpful.

Which solution did I use previously and why did I switch?

I didn't switch from another solution.

How was the initial setup?

I would say straightforward, and really easy to work on TestComplete with its simple IDE.

What's my experience with pricing, setup cost, and licensing?

They are changing the licensing structure which is really bad. TestComplete 11 supports all TestComplete modules in one license. TestComplete 12 has separate licenses for each module, Web, Desktop, etc. I hate the new licensing structure.

Which other solutions did I evaluate?

I have no idea.

What other advice do I have?

It's a really good product with minimal issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Analista de TI Sênior/Teste de Software at a tech vendor with 1,001-5,000 employees
Vendor
Provides easy recording, understanding, and use without too much programming

What is most valuable?

It has easy recording, understanding, and use without too much programming.

What needs improvement?

Should improve parts for desktop products.

For how long have I used the solution?

I have used it for four years and still use it today.

What do I think about the scalability of the solution?

Yes, some.

How are customer service and technical support?

Good, I only needed it once.

Which solution did I use previously and why did I switch?

Yes, I had already used it. I changed because I did not have any solutions as close to the real thing as this. Free tools mostly do not resolve the problem.

How was the initial setup?

The first was difficult only in learning how to do it. Going forward, it has been easy and intuitive. We scale projects the best way for the company as we find that the simpler way to do it.

What's my experience with pricing, setup cost, and licensing?

It is expensive, and it is difficult to acquire living in Brazil. They should facilitate this. There are few representatives for this solution with little interest in selling it here.

Which other solutions did I evaluate?

Yes, JMeter.

What other advice do I have?

It is a great product. Just get advice before installation and everything will be much easier for you. I strongly recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user796722 - PeerSpot reviewer
it_user796722Senior Staff Engineer at a consultancy with 501-1,000 employees
Real User

May I know what scalability issues you've faced.

Buyer's Guide
SmartBear TestComplete
April 2024
Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.
it_user711891 - PeerSpot reviewer
Test Analyst
Vendor
It has increased effective testing processes and reduced the cycle time. I would like to see recovery scenarios.

What is most valuable?

One of the valuable features is object identification. It provides the different options to users so they can uniquely identify the objects.

How has it helped my organization?

By automating the regression test cases, it has increased effective testing process and reduced the cycle time.

What needs improvement?

I would like to see recovery scenarios.

For how long have I used the solution?

I have been using this solution for over four years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would give technical support a rating of 8/10.

Which solution did I use previously and why did I switch?

When we started using this tool, only TestComplete provided the support of the automation for WPF objects.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

This is cheaper compared to other testing tools.

Which other solutions did I evaluate?

We evaluated other options QTP.

What other advice do I have?

This is the best tool for GUI and Web Automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user323742 - PeerSpot reviewer
Test Automation Engineer at a tech vendor with 1,001-5,000 employees
MSP
It has helped significantly improve and speed up regression testing, although it could be improved with cross-platform testing (Linux, MacOS).

What is most valuable?

Ability to test all types of application (desktop, mobile, and web).

How has it helped my organization?

In all projects where I participated it helped significantly improve and speed up regression testing, which is usually bottleneck before release.

What needs improvement?

Since v11 of TestComplete it has all the features I was dreaming about during these years. Probably the only one great thing could be cross-platform testing (Linux, MacOS).

For how long have I used the solution?

I've been using it since 2006.

What was my experience with deployment of the solution?

No, I have never had any difficulties with TestComplete. All possible issues are also covered in TestComplete's help system and available online.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

It is impressive! What I like the most is the fact that support team helps solving problems not only for their registered customers, but everyone else as well.

Which solution did I use previously and why did I switch?

In last 12 years I also used SilkTest and Squish. They have some benefits which TestComplete doesn't have, but in general TestComplete overcomes them.

How was the initial setup?

Was it difficult to set up the application first time? No. Or was it difficult to start using it? No, it was easy thanks to its tutorials.

What about the implementation team?

I did everything by myself. There is nothing difficult in it, TestComplete is very user-friendly.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company doesn't, but I wrote a book on TestComplete and sometime run online courses for students in Russian.
PeerSpot user
it_user324366 - PeerSpot reviewer
QA Engineer at a computer software company with 51-200 employees
Vendor
It’s got flexible logging capabilities, but needs implementation of screen recording during testing.

Valuable Features

  • Its Multi browser testing capabilities
  • Record-and playback
  • Network suite testing (remote testing) capabilities
  • Key word driven testing with ability to finetune tests using scripting languages
  • Its flexible logging capabilities
  • High level of support from Smartbear
  • Support of other users in large userbase

Improvements to My Organization

Using TestComplete, the application tests are executed at night unmanned, so that test engineers can focus on developing new tests instead of executing existing tests.

Room for Improvement

Implementation of screen recording during testing (video recording).

Use of Solution

I've used it for approximately four years.

Stability Issues

No issues encountered,

Scalability Issues

No issues encountered,

Customer Service and Technical Support

Customer Service:

Very professional and adequate. I would rate this on a 9.5/10.

Technical Support:

Very professional and adequate. I would rate this on a 9.5/10.

Initial Setup

It's straightforward.

Implementation Team

I implemented it myself, using instructions from the vendor’s website.

Pricing, Setup Cost and Licensing

Start with evaluation version of the product, which can be downloaded from Smartbear's website, and after the initial evaluation, decide which licensing method you need.

Other Solutions Considered

I have evaluated other solutions, the cost model, the level of support of legacy software, the easy of use and easy implementation approach were main reasons to choose this product.

Other Advice

Focus on implementing a test automation framework. Start by downloading a free evaluation trial version of the product, and see if the product works well with the application(s) you want to design an automated test frame for.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user323700 - PeerSpot reviewer
Assistant Lecturer at a university with 1,001-5,000 employees
Vendor
We're able to create test inputs with tens of thousands of fields, but it crashes or hangs at times.

Valuable Features

  • Front-end click and record
  • Ability to read in from and output to text files

Improvements to My Organization

  • Creating test input with tens of thousands of combinations of fields
  • Evolution of regression suite to sanity check new builds

Room for Improvement

  • Product ungracefully crashes or hangs sometimes
  • Sometimes gets caught out by messages appearing which confuses what is in focus

Use of Solution

I used it for five years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's good.

Technical Support:

It's good.

Initial Setup

It's a simple installation, plus a license key.

Implementation Team

  • Some dev input required to develop app for playback
  • Products own script playback facility is unreliable and we needed something that could kill and relaunch TestComplete

Pricing, Setup Cost and Licensing

This was all handled by management.

Other Solutions Considered

An evaluation of Microsoft competition found it to not be suitable for front-end testing (it was more suitable to integration testing).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Assistant Manager - Quality Control at a tech services company with 1,001-5,000 employees
Consultant
I'm able to automate functional test cases which I previously did manually, but I've come across difficulties in recognizing dynamically-generated runtime objects.

Valuable Features:

  • Dynamic Find methods
    • FindChild
    • FindAllChildren
    • FindAll
  • Keys method
  • Project variables
  • Time delay methods

Improvements to My Organization:

It helped to automate all the possible functional test cases which I previously used to do by manual testing.

Room for Improvement:

I have used it for Web Application automation and sometimes find difficulties while recognizing dynamically-generated runtime object.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at a tech services company with 1-10 employees
Consultant
Stable and Integrates well with Azure DevOps
Pros and Cons
  • "The most valuable feature is the integration with Azure DevOps."
  • "What is currently missing from this solution is better support for mobile testing."

What is our primary use case?

We use this solution for test automation. A few months ago we began working on a project, and this solution is part of an evaluation phase. We are trying to include the whole suite from SmartBear including HipTest and SoapUI Pro.

Our primary use case is a web solution that we are trying to get working on the mobile solution, based on Flutter. All of our apps are built on Flutter, which is still very new for us. There is no support right now, so we are working closely with SmartBear TestComplete to integrate it.

We have an on-premises deployment.

What is most valuable?

The most valuable feature is the integration with Azure DevOps. That has been, by far, the best thing for us. We can use it to integrate everything that we are running in the test automation tool, which is linked directly to the test cases. This is the only tool on the marked at actually has this functionality, and it has only come about since 14.2, the latest version.

What needs improvement?

What is currently missing from this solution is better support for mobile testing. This is what we are currently negotiating with them for.

Specifically, we would like to see Flutter support in the next release of this solution.

For how long have I used the solution?

We have been using this solution for a few months.

What do I think about the stability of the solution?

From my experience at this point, I would say that this solution is stable. Even with the earlier versions, as long as you set it up properly, it was stable.

What do I think about the scalability of the solution?

In terms of scalability, I think that it works pretty well if you have agents.

How are customer service and technical support?

We have not spoken directly with technical support. Currently, we are talking to the product manager.

How was the initial setup?

We are using the SmartBear suite, which meant that setting up TestComplete was pretty straightforward. As we are still evaluating, it has not been fully deployed.

What other advice do I have?

We haven't fully evaluated this solution, although I know that they have made a lot of updates since I worked on it the last time. The results of this evaluation will set the standard for other projects. We are creating the basis for everything. As things progress, it will be me creating the test, but it will be executed on several machines.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.