it_user303108 - PeerSpot reviewer
Application Support Specialist at a logistics company with 1,001-5,000 employees
Vendor
It provides for automated testing, helps to install plugins and extensions, and we use it as a data-driven testing and debugging tool, but I've only used the free-trial period so far.

What is most valuable?

Possibility of the automated testing, installing plugins and extensions, data-driven testing & de-bugger.

How has it helped my organization?

I’ve used it only as a free 30-days trial and I'm not sure of how our company is using it.

What needs improvement?

I’m not a specialized tester and I’ve used it just for some private tests and have found in it what I was looking for.

For how long have I used the solution?

I've used it for 3 years.

Buyer's Guide
SmartBear TestComplete
April 2024
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What was my experience with deployment of the solution?

I've not had issues with deploying it.

What do I think about the stability of the solution?

I've had no issues with stability.

What do I think about the scalability of the solution?

I've had no issues with scalability.

How are customer service and support?

Customer Service:

I didn't need customer service, so I have no experience with it.

Technical Support:

I didn't need technical support, so I have no experience with it.

Which solution did I use previously and why did I switch?

We did not use a different solution.

How was the initial setup?

It was neither straightforward nor complex.

What about the implementation team?

I'm not sure whether we did it in-house or through an outside team.

What was our ROI?

I'm not sure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Digital & Cognitive Services at a tech company with 11-50 employees
Real User
A quality product overall but some cross-browser issues must be addressed
Pros and Cons
  • "The ease-of-use and quality of the overall product are above average."
  • "In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."

What is our primary use case?

We use TestComplete for automation and functional testing — for support in the CI/CD pipeline. We also use it for cognitive solution application testing.

What is most valuable?

The ease-of-use and quality of the overall product are above average.

What needs improvement?

In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical. Overall, The internal customer feedback is above average.

For how long have I used the solution?

I have used TestComplete for almost one year.

What do I think about the scalability of the solution?

TestComplete is both scalable and stable.

How was the initial setup?

Deploying TestComplete was very easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is a little above average — it could be lower.

Which other solutions did I evaluate?

Currently, we are not looking at any competition or changing or anything else.

What other advice do I have?

Price-wise, feature-wise, its ability to integrate with other products, and of course, scalability-wise, it's great. I would absolutely recommend TestComplete to others. 

On a scale from one to ten, I would give TestComplete a rating of seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SmartBear TestComplete
April 2024
Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.
PeerSpot user
Software Quality Analyst I at Bentley Systems Incorporated
Consultant
This application is helping a lot in regression testing. If something in the application breaks, we get to know about it quickly, and this saves us time.

What is most valuable?

Object Browser is one of very powerful tool TestComplete provide which can see what processes are running in the memory.

How has it helped my organization?

This application is helping a lot in regression testing. If something in the application breaks, we get to know about it quickly, and this saves us time.

What needs improvement?

There

For how long have I used the solution?

My team has been using it for three years, and I've been using it for one-and-a-half years.

What was my experience with deployment of the solution?

Not at all. The framework was already in place with my team.

How are customer service and technical support?

Customer Service:

It's very good.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

That is my first product of this type.

How was the initial setup?

Initial set-up was pretty straightforward, but that was basic. Complexity grows when you go deep in testing.

What about the implementation team?

We do get some training from SmartBear, but we implement tests on our own.

What was our ROI?

The ROI makes it worth buying this product.

What other advice do I have?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user710532 - PeerSpot reviewer
Architecture Analyst at a tech company with 5,001-10,000 employees
Real User
Automated testing was used to validate security protocols for web applications

What is most valuable?

Automated testing was used to validate security protocols for web applications.

How has it helped my organization?

It is easier to store and execute test cases, track test results, and save time with automation.

What needs improvement?

LoadComplete could be a little more user-friendly, but is still better than LoginVSI. Network issues sometimes made for poor connections.

For how long have I used the solution?

We have used this solution for one year.

What do I think about the stability of the solution?

I did not encounter any issues with stability. The product was available within expected measures.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would rate the level of technical support as excellent.

Which solution did I use previously and why did I switch?

We switched from HPE QC/ALM. It did not offer automation on the same scale.

How was the initial setup?

The initial setup was made easier with professional services. Learning to code was harder.

What's my experience with pricing, setup cost, and licensing?

I tell people it is cheaper than ALM with the same features and better UI.

Which other solutions did I evaluate?

We did evaluate other options, but I can’t recall which ones.

What other advice do I have?

Make sure you have a large volume of testing to transfer. Otherwise, it is not worth the money.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user340989 - PeerSpot reviewer
Quality Assurance Specialist at a tech vendor with 201-500 employees
Vendor
It has saved time by eliminating the need for manual testing. It's also led to the discovery of bugs that wouldn't have been found otherwise.

What is most valuable?

With TestComplete, I can discover bugs faster and easier than testing manually. It eliminates the need for regression testing sessions as TestComplete can be set up to test automatically overnight against each day's build from programmers.

How has it helped my organization?

It has saved time by eliminating the need for manual testing. It's also led to the discovery of bugs that wouldn't have been found otherwise.

What needs improvement?

I'm completely satisfied with TestComplete 10, but looking forward to seeing what's in store for version 11!

For how long have I used the solution?

I've used it for about two years.

What was my experience with deployment of the solution?

The initial deployment of TestComplete was difficult, but with the assistance of SmartBear technical support, I was able to get it up and running.

How are customer service and technical support?

SmartBear's technical support is excellent. However, due to time zone differences, support can be a little slow.

Which solution did I use previously and why did I switch?

Previously, testing was performed manually. TestComplete was a great solution to automate the process.

How was the initial setup?

Installing TestComplete was easy, however "floating license" configuration was challenging with the use of VMs.

What about the implementation team?

I implemented TestComplete independently. Their "How-To" videos, forums, and support team are incredibly valuable!

What's my experience with pricing, setup cost, and licensing?

If you have any questions about licensing, Smart Bear's staff is very helpful!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user323895 - PeerSpot reviewer
Team Lead at a tech vendor with 501-1,000 employees
Vendor
It has a unified way of finding and manipulating controls from different vendors on different platforms, though it lacks support for different web UI frameworks and V8.

What is most valuable?

It supports JScript and it has unified way of finding and manipulating controls from different vendors on different platforms. As a key feature for beginners - It can record user actions and reproduce them.

How has it helped my organization?

First two companies began to rely on results of automated regression.

What needs improvement?

There is no qualified support for different web UI frameworks and no V8 support as well. The other thing that must be improved is their licensing policy with Virtual Machines.

For how long have I used the solution?

I've used it for six years.

What was my experience with deployment of the solution?

There were some issues.

How are customer service and technical support?

Customer Service:

5/5.

Technical Support:

5/5.

Which solution did I use previously and why did I switch?

I used different solution afterwards and I can say there is no other product with such great flexibility.

How was the initial setup?

The initial setup is as simple as any product with a Windows installer.

What was our ROI?

ROI is simple. We've spent three months on development and automated one month of regular regression tests done manually for each release. Now we did it for each build.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.