SAP BusinessObjects Business Intelligence Reviews

We use it almost exclusively for our analytics for the Epic environment. So, a lot of healthcare-related reporting and financial reporting is done on it. It is not geared towards the operational world. It is geared towards the analytical world where we're looking at a month of data, a year of data, or a quarter of data.

We try to use its current version.

On the first of the month, when we get ready to close the books, we run a lot of analytics through the BI platform. The analytics are available to our financial team within 10 hours, and we typically run around 21,000 jobs at the beginning of every month. We schedule them, and they get downloaded as CSVs and then people consume them.

I like the fact that we can integrate it seamlessly within our Epic environment, but probably the best thing that Crystal Reports offers is the ability to do visualizations. They're simple to do, and they're catchy. So, it is a really great tool.

It has got great flexibility. As a reporting tool, it has a great deal of flexibility for numerous data resources that you can bring into it. It allows you to write your SQL query directly within the product. So, it allows you to do server-side joins instead of pulling all the data into Crystal Report to aggregate that data. It has great visualization. For the most part, it operates quite efficiently.

It is a really solid product. It has been out there for some time, and it gives you exactly what you need.

We're an Epic shop, and Epic is moving away from Crystal. It would be nice if it had tighter integration with products like Epic. It would be awesome to have better integration with third-party products.

They could reduce the licensing expenses. There is nothing really wrong with the product in terms of what it does. It works well. If you are a part of BI Launch Pad, then you could run ad hoc reporting, but for the integration, you need access to BI Launch Pad, which is quite expensive. We're an organization with 18,000 employees. It is not really practical to give people access to BI Launch Pad. So, from a customer perspective, in terms of saturating our employee base, we don't really have great saturation because of the expense. 

I have been probably using it for close to eight years.

It has been a solid product. We have had no issues. Any issues that we had were self-inflicted. They were not consequences of the product.

We run around 21,000 reports at the beginning of every month, and we get them done in 10 hours. These are not operational reports. These are analytics reports. Some of those reports pull a year's worth of data, aggregate that data, and then spit it out with visualizations and everything else. So, it operates efficiently.

We're a healthcare system in Dallas, Texas. We have 11 hospitals. A vast majority of the leaders, probably more than 2,000 leaders, use the results of the products we create from Crystal Reports, etc. A significant amount of the other staff also uses the results. Our finance team uses it almost exclusively to generate their data. We have probably more than 18,000 people working through our facilities, and probably half of them in some fashion or another touch the SAP environment at some point during the course of a month. So, it is being used extensively. We rely on this product.

We don't call SAP directly. We work through Epic. Our licensing with SAP is through Epic. So, Epic has a direct relationship with SAP, not us.

I have used other products, but my company hasn't really used any other product or any big data solution like this.

It is pretty straightforward. We had no complications at all in installing it. We had some complications getting it to work with Epic, but once it was set up, it has been sitting there and doing its thing. We don't ever have to mess with it. It has been a solid product. It just works.

For its implementation, we used a consultant, but he was not associated with SAP. We took the help of a gentleman who was DBA experienced in implementing this product in an Epic environment, but he was not an SAP employee.

For its maintenance, I have one staff member who's the admin of SAP. She has additional duties with the maintenance of this product, which probably takes up 10% of her time.

We purchase licenses through Epic. So, we get an Epic price as opposed to the SAP price. If we were going to use other products like Webi that they offer or exclusively use BI Launch Pad, it would cost a lot because half of our employees would touch it in some fashion. So, we use Epic-Crystal integration to keep the licensing cost down. I believe the BI Launch Pad licensing is something like $800 for each, and the Crystal Report licensing is something like $500 for each, but that's not what we pay.

I would advise others to get somebody who knows what they're doing when they install it. That's what we did. It is a complex product, and trying to fumble through all the bits and pieces and the nuances of it is challenging.

It has been around for years. It has been there ever since I went to software engineering. It does what it does. It is built to do that every year. It just needs to get more efficient at doing it. It just needs better integration with third parties and maybe a price reduction for the licensing.

I would rate this solution an eight out of 10.

We are only using the dashboards and promoting the self-service BI features. the usage is limited just to visualization. We integrated dashboards for monitoring KPIs. sending SMS' is used based on threshold in few dashboards. Otherwise, it's more used for visualization and not data mining because it requires some licenses that we didn't buy.

Currently we are working with the Web Intelligence on premise but we don't have a lot of features. We would like to get some more features related to predictive analytics. We are just using dashboards and monitoring KPIs on top of our data warehouse.

The features that I have found most valuable are that we are able to build all repositories needed and provide our business users with self-service BI. We are building a repository on top of our data warehouse and building all the dashboards and KPIs.

Sometimes, when monitoring our network or monitoring the KPIs, if we have something drop lower than a threshold, an email or an SMS will go out. We are using these features, but we are not using predictive modeling, clustering, or data mining. We don't have those.

In terms of what could be improved, it would be good if they could integrate the possibility for end users to create end models for themselves that they can use, especially for site operators, and if they could provide the end user not only the self-service BI, but also the self-service analytics, based on a predefined model, the same way that Oracle did (I manage Oracle, as well), because I like that feature with Oracle.

I would like them to implement analytics the same as Oracle does and have the machine learning model within their Web Intelligence.

I have been using SAP BusinessObjects Business Intelligence Platform since 2005.

It is a very stable solution and it works well.

It doesn't work in memory, only on the server side. We are not taking this benefit, but it's very stable and it's answering the need.

SAP BusinessObjects Business Intelligence Platform's scalability is based on the need and it's not scalable based on Alfa's needs, which I believe, from a data warehouse perspective, the data is around 12 terabytes. We are not talking about petabytes.

We have 25 end users using it.

We have users from the customer experience department, the marketing department, from customer service, from finance, from budgeting, and we have the chief also working on it.

I am not so satisfied with the technical support because I am opening cases but it's taking too much time.

We previously tried to work on Power BI and on Microsoft SharePoint. But with Power BI, there are a lot of limitations. Its visualization is very good, but you have a lot of limitations, and it uses a lot of memory. It does not provide efficiency and scalability when we are talking about a high volume of data. When you are talking about simple reports, it's very good and its visualization is great, but sometimes business users are in need of answering complex questions, so here SAP was better for me.

The initial setup was not that straightforward, but we were able to manage.

We have a lot of server process and configuration, plus the agents and everything. So from an administrative perspective, it is complex, but we were able to manage because of our technical expertise.

Because we did it internally, I believe it took us two to three months.

We got the environment ready, then the repository, it was packaged by phases and by project.

We launched an RFP related to an enterprise data warehouse, then we split this RFP in phases, with data integration, data modeling and then the BI. During the BI part, we used an implementation strategy to try to implement it.

We have an on-premise license. We have one license for an admin and we have a license for our users, enough for 27 user licenses. We pay on a yearly basis. We are selling support, but as I said, we are using only the Web Intelligence and the dashboards. We didn't buy the other models or feature. We don't have the predictive analytics or the SAP HANA. We don't have any of that.

The servers and the preparation to go on the servers are costs beyond the licensing fees.

We checked Oracle. It used to be OBIEE back then, and in 2010 and 2005 it was not as good as today. Now, Oracle has worked a lot on their product, especially with Oracle Analytic Server. But back then, when we made the decision, it was Oracle OBIEE and it was very limited. It had bad dashboards, they were not appealing to the end users.

SAP is a stable solution, but you need to have multi-experts to be able to maintain it.

The biggest console that we implemented is using SAP as a self-service BI. It is an incentive for business users and different stakeholders, to be able to use the self-service BI and answer their questions instantly. This is conditioning that we as IT are using the right models, the right repository, and requiring all the data for them.

On a scale of one to ten, I would rate SAP BusinessObjects Business Intelligence Platform an eight.

We primarily use the solution for business intelligence as more people ask for that.

We're a financial business, and this has helped us make important decisions. 

This is the easiest way to gather information and have everything together. We have manipulated the information effectively in the way we want. 

It is a stable product.

The solution can scale. 

The platform should be a bit more user-friendly. There should be an easier way to use the solution.

I've used the solution for about a year. I have not used it for that long just yet.

I'd rate stability ten out of ten.

The scalability is good. I'd rate scalability eight out of ten. 

We have around 50 users using the solution at this time. 

Likely, we will increase usage in the future. 

I've never contacted technical support. I do not know how helpful or responsive they are in general. 

I was not part of the process of selection.

I'm not sure about the initial setup. I wasn't a part of the deployment process. 

I am not familiar with the pricing of the solution. 

We have used the latest version of the solution. However, I don't know the exact version number. 

New users need to understand a bit about business intelligence in order to prove the usefulness of the solution. You also need to have an idea of what you'd like to get out of the solution, and that should be decided at the outset.

I'd rate the solution ten out of ten. 

In my company, the solution is used when I get involved in scenarios to get more insight into the analytics part before presenting different options to the company's CEO, because of which I stress over those scenarios related to externalities.

I can create and manipulate scenarios, which has helped me a lot because before we started with SAP BusinessObjects Business Intelligence Platform, I worked on Excel documents. Excel documents used to get modified by a lot of people in our company, so no one could follow all the patterns when working on the Excel sheet. Within SAP BusinessObjects Business Intelligence Platform, I have been able to follow a path and know who or why modifications were done.

The most valuable feature of the solution stems from the fact that none of the users can modify a status if I don't allow it.

The financial area in the solution has certain shortcomings that need improvement. The solution's financial area needs to improve because a lot of the segment reports have been working with the finance part, so a lot of projects can be done now that our company couldn't do in the past.

Sometimes, there is a possibility that our company has to share some files with certain external users, and we find it hard to provide them with all the information that they want even after using SAP BusinessObjects Business Intelligence Platform. The aforementioned area can be considered for improvement.

The machine learning part in the solution is an area of concern that should be considered for improvement.

I have been using SAP BusinessObjects Business Intelligence Platform for three months. I don't remember the version of the solution.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution an eight out of ten.

I don't use the technical support provided for the solution since I prefer to use the web or the internet to search for information related to the product.

I have programming experience, and now I work on business intelligence tools like Power BI and Tableau.

The initial setup of SAP BusinessObjects Business Intelligence Platform was easy since the solution is user-friendly.

The solution is deployed on-premises.

Based on my ability to understand the information related to the solution, it does help in providing me with a higher profit. I cannot be exactly sure about the ROI since I don't know the price of the solution.

I recommend those planning to buy the solution to try it for a few days.

I rate the overall product a nine out of ten.

It is primarily used for reporting and dashboarding.

The scheduling and publication features are very useful. Additionally, the reporting tool and Lumira dashboard are also quite beneficial.

One area of improvement could be technical support because it is not that great. Specifically, the response time for SAP support is slow.

In the next release, I would like to see additional dashboarding-related features.

I have been using SAP BusinessObjects Business Intelligence Platform since 2008. I have been using it for around 15 years now.

I would give stability a nine out of ten. I haven't faced any major issues with the product. If you have experience with the product, you can increase its performance and scale it up. So it's all about your experience with the product.

I rate the scalability of this solution a nine out of ten.

The customer service and support is slow in response. 

Positive

Since I have been working on it for 15 years, the setup isn't complicated. The deployment depends on the requirements. For example, if the customer wants to go for the clustered box, clustered since being on installation on multiple boxes, then it will take two days, three days, and sometimes five days. But if it is straightforward, then it's in it is a job of four hours.

Standalone, straightforward installation for a small client; it will take four hours for a new installation. And if we want to upgrade it, it will take around two and a half hours.

About three to four developers use the platform, and I am responsible for maintaining and troubleshooting any issues they may encounter. Additionally, we have business analysts and users who utilize the platform to view data.

The license is cheaper, but the support is costlier.

I evaluated different options based on your company's requirements, and some people preferred SAP, while others preferred Tableau. And because SAP BusinessObjects is primarily used for reporting and Tableau for dashboarding, users didn't want to use both products for their respective functions. It ultimately depends on the specific needs of the company and its users.

SAP BusinessObjects is the simplest and most stable reporting product in the market and the best enterprise-level reporting product. Many companies use SAP BusinessObjects, including Apple and Cisco. However, in dashboarding, SAP BusinessObjects is not that stable. Therefore, Tableau, ClickView, and other tools have captured the market. But in terms of reporting, SAP BusinessObjects is the market leader. The reason behind its success is the Symantec layer it provides between the database and the report. It is the only big company like Oracle or Microsoft that can provide this.

Overall, I would rate the solution a nine out of ten.

The SAP BusinessObjects Business Intelligence Platform is useful for all kinds of analytics, reporting, and alerting.

The features which the solution has been awesome. The way the data is fetched from the database, and the queries are executed, is unique using the Universe of Business Objects. That makes it unique and we could not find another solution that functions in a similar way. It's has a great way of receiving and executing queries.

SAP BusinessObjects Business Intelligence Platform is lacking dashboards and this would be the only reason we are looking for another solution.

I have been using the SAP BusinessObjects Business Intelligence Platform for approximately 20 years.

The stability of the SAP BusinessObjects Business Intelligence Platform depends on your infrastructure. However, the solution itself is very stable reliable.

There are other solutions that can be implemented alongside SAP BusinessObjects Business Intelligence Platform to make it more scalable, but in our environment, it's not used in that way.

We have approximately 500 to 1,000 users using this solution. We are working on this self-service BI strategy and therefore the number of users will be increased in the future.

We sometimes receive technical bugs, especially with the new releases, and some patches are required. We then speak to BusinessObjects SAP support for assistance.

The initial setup of the solution is simple and the documentation provided was straightforward. It was not a difficult task.

The first time we used it when SAP BusinessObjects Business Intelligence Platform was when it was not an SAP solution, it was owned by Business Strategies, we brought in consultants to deploy. Later we have created our own team who can manage the implementation.

We have one person who does the administration and upgrades of the solution.

We are satisfied with the solution, but we are not satisfied with the licensing cost which SAP offers. They offer one lumpsum licensing which does everything. That is not the right strategy, because sometimes you don't have power users, they are only viewers, but we need to buy the full license for them. This is not something we want to continue with.

We are on an annual subscription to use this solution.

I would recommend this solution to others.

We are using an on-premise version which is good but the cloud version is more up-to-date.

I rate SAP BusinessObjects Business Intelligence Platform an eight out of ten.

We use SAP BusinessObjects Business Intelligence Platform for reporting, dashboards, and broadcasting.

What I find useful in SAP BusinessObjects Business Intelligence Platform is that it has a lot of flexibilities. It's where you can develop so many reports, and it's able to connect to multiple source systems.

SAP BusinessObjects Business Intelligence Platform has to be improved performance-wise. The look and feel of this application also needs improvement.

The scalability of this application has to be improved, and its setup should also be more simplified.

Technical support for SAP BusinessObjects Business Intelligence Platform also needs to be improved.

We've been using SAP BusinessObjects Business Intelligence Platform in our company for six years.

The application is now stable, but there are still some things they have to improve on the hardware side.

SAP BusinessObjects Business Intelligence Platform is scalable, but the scalability of the servers and other parts is complex. SAP has made scalability complex. It's not so easy, and it's not so quick, while in other solutions, we can increase the scalability of the servers very easily and very fast, e.g. in Microsoft, but in SAP, it's complex and it takes more time.

Technical support for SAP BusinessObjects Business Intelligence Platform is okay, but it depends on the priority level. For example, if you raise a ticket that's high priority, then they'll respond to that ticket, but if you raise a medium priority ticket, they don't respond at all. Technical support needs to be improved in that sense.

SAP BusinessObjects Business Intelligence Platform has a complex setup, and could still be simplified, especially if you want to increase your capacity, which could be difficult in the SAP side.

SAP BusinessObjects Business Intelligence Platform is an expensive application, e.g. compared to Power BI. The analytics cloud is complex to set up. It's very hard. It takes a lot of time to complete the setup, because there are so many prerequisites to set it up before your analytics cloud. It's complex and it's expensive.

We've evaluated Analytics Cloud and Power BI.

Just recently, we moved SAP BusinessObjects Business Intelligence Platform over to the cloud. Before, it was on our home site, but recently, e.g. just two days ago, we moved it to the cloud.

We've been using three different products: SAP BusinessObjects Business Intelligence Platform, Analytics Cloud though not fully on it yet, and Power BI.

I would rate SAP BusinessObjects Business Intelligence Platform a seven out of ten.

You cannot compare SAP BusinessObjects Business Intelligence Platform with Power BI, but WebI, or SAP Business Objects Web Intelligence, is there. Power BI is more powerful compared to WebI, because there are a lot of flexibilities, and you can use them in a simpler way, e.g. these are also possible in WebI, but it's more complex, especially during the setup.

SAP BI product is basically for analytics. If your management wants to see the complete business's structure, what is going on in terms of business, what you are doing, everything you can have gathered by SAP BI. Management does not want to check entries. They want the ledgers. They want the numbers. The numbers and ledgers can be focused on via the analytics tool. We are using this type of functionality to gather management or partners' requirements.

SAP BI includes the SAP Portfolio. It's not a different product, it's a part of the same segment. Whenever you use SAP there is functionality to check the reporting part. That is SAP BI. It is an internal process.

The product has been stable.

We find that we can scale it as needed.

SAP is quite good in terms of manufacturing, in terms of retail, in terms of oil and gas sectors because the functionality is very user-friendly and the continuity of business with this ETL application is quite good.

The solution is constantly upgraded and updated.

In terms of setting up the solution, it's easy.

We'd like to have SAP notes better incorporated.

There is a lot of patching.

It could be a lighter solution.

We've been using SAP for the last 17 years or so. We've been using SAP BI for ten or 11 years. 

We have found the product to be stable and reliable. It doesn't crash or freeze. There aren't bugs or glitches. 

The solution can scale. If a company needs to expand it, it can do so.

Not everyone in the company uses the product. SAP BI tool is used by only ten or 12 people, including the management layer - the CEO, CFO, COO, the VP of Supply Chain, and me. 

Technical support is good. There's no need for them to be better or faster than they already are. 

The initial setup is quite straightforward and simple. It's not overly complex. 

A complete portfolio will take about six months. 

We have an in-house team that is well versed in SAP and could handle any setup requirements. 

The license is included with the SAP portfolio.

For the last 17 years, we were using on-prem. Last year, we upgraded our SAP into HANA. From that time we have been using the cloud and updating on the cloud. We don't have any database servers. We don't have any physical hardware in my organization. We are using a cloud solution now.

I would recommend the solution to other organizations. In order to grow, you really need some sort of analysis element to help guide you, and this solution fulfills that need.

I'd advise new users to use a single solution for all the functionality to make a user-friendly solution. If you are using multiple solutions you have to integrate all the solutions together. If multiple solutions are out there, everybody is facing challenges. It's much easier to just have one solution, one point of entry. It helps align with your business needs.

Overall, I would rate the solution at a nine out of ten.