SAP BusinessObjects offers a comprehensive solution with all BI functionalities. It includes valuable features like a dashboard, reporting, visualization, etc.
Head of Data at a comms service provider with 1,001-5,000 employees
Comprehensive product with valuable dashboard and reporting features
Pros and Cons
- "It includes valuable features like a dashboard, reporting, visualization, etc."
- "The platform's pricing needs improvement."
What is most valuable?
What needs improvement?
The platform's pricing needs improvement. It is very expensive. They should work on this particular area.
For how long have I used the solution?
We have been using SAP BusinessObjects Design Studio for five years.
How are customer service and support?
The technical support services are good. However, the response time could be better.
Buyer's Guide
SAP BusinessObjects Business Intelligence
August 2026
Learn what your peers think about SAP BusinessObjects Business Intelligence. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,436 professionals have used our research since 2012.
Which solution did I use previously and why did I switch?
I have worked with Oracle BI and IBM Cognos before.
What's my experience with pricing, setup cost, and licensing?
The platform's pricing needs to be revised, and thus, one of its disadvantages.
Which other solutions did I evaluate?
We evaluated various options to replace Tableau, considering products like BusinessObjects, Apache Superset, and other BI tools. For us, pricing is the major factor in deciding, as we have a limited budget. We are trying to find the best option.
What other advice do I have?
I rate SAP BusinessObjects Design Studio an eight out of ten. However, if someone doesn't have a budget, it could be rated a one out of ten in such scenarios.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It has improved our work but is difficult to use
Pros and Cons
- "I have seen improvement in our work after using the solution."
- "It is not simple to use."
What is our primary use case?
We use the solution to manage our databases.
What needs improvement?
The solution is more difficult to use than other products.
For how long have I used the solution?
We have been using the solution for five years.
What other advice do I have?
I have seen improvement in our work after using the solution. I rate the solution as a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Buyer's Guide
SAP BusinessObjects Business Intelligence
August 2026
Learn what your peers think about SAP BusinessObjects Business Intelligence. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,436 professionals have used our research since 2012.
Senior Consultant at Keyrus
Great web intelligence reporting tool and universe designer but can be expensive
Pros and Cons
- "The web intelligence reporting tool and universe designer are the most valuable aspects of the solution."
- "Recently, it's become less stable if I am working on Citrix."
What is our primary use case?
I'm currently using the solution for a client. We use it for general reporting in the bank.
What is most valuable?
The web intelligence reporting tool and universe designer are the most valuable aspects of the solution.
What needs improvement?
Recently, it's become less stable if I am working on Citrix.
If you want to make a change in one part of it, you cannot track the change. They need something to help track changes. That would make it better.
For how long have I used the solution?
I've been using the solution for over ten years.
What do I think about the scalability of the solution?
I don't use it to do any system administration. Therefore, it's hard to really gauge the scalability.
I don't know how many people use it currently. I'm on the client-side. I'm only in one department, and I don't know who else is using it or where in the company.
How are customer service and support?
From SAP, I honestly have never used technical support. I usually have enough knowledge to figure out any adjustment that's needed. I have not used support in over ten years. It's been a long time. I can't provide good feedback.
How was the initial setup?
I didn't install it, however, it's not simple as just using a cloud group. You have to install it and provide services. I'm using the onsite version. It is, I'd say, relatively complex.
I'd rate the solution a three out of five in terms of the ease of setup.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the licensing. I can't speak to the costs.
I know it has a reputation for being expensive. The thing is, it ensures that you do have continuity. It's also easy to use, whereas other tools that people build on their own don't offer that. You can control everything much easier and make it much more user-friendly for non-SAP users.
What other advice do I have?
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Strategic Account Manager at a comms service provider with 5,001-10,000 employees
Useful for development, reliable, and scalable
Pros and Cons
- "The development using SAP BusinessObjects Business Intelligence Platform is very good."
- "The solution can improve by having more analytical features."
What is our primary use case?
The solution can be deployed on-premise and in cloud environments. We are using Microsoft Azure and Amazon AWS for cloud services.
Our main use case for the use of this solution is for reporting.
How has it helped my organization?
The solution has given us multi-systems and databases that have been very good for us.
What is most valuable?
The development using SAP BusinessObjects Business Intelligence Platform is very good.
What needs improvement?
The solution can improve by having more analytical features.
For how long have I used the solution?
I have been using the SAP BusinessObjects Business Intelligence Platform for approximately nine years.
What do I think about the stability of the solution?
The stability of the solution has been good.
What do I think about the scalability of the solution?
I have found the scalability to be good.
What other advice do I have?
I rate SAP BusinessObjects Business Intelligence Platform an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at a financial services firm with 10,001+ employees
It has better scheduling capabilities than other solutions, but it has limitations on how you can use it
Pros and Cons
- "We are using SAP BusinessObjects because its scheduling capabilities are more powerful than those of other tools."
- "It is limited for us because SAP is shifting toward the cloud, and we can't use a cloud solution for SAP BusinessObjects. SAP introduced a product called PlusTimes one or two years ago and another one that I believe was called Automatic BI. This tool is more powerful than BusinessObjects and other tools because it's provided in the cloud."
- "I can't recommend BusinessObjects because its usage is limited, and it can't provide a new solution for end-users."
What is our primary use case?
In general, we use BusinessObjects for extensive reports. BusinessObjects reports have several pages. Our users prefer BusinessObjects over Microsoft Excel because Excel is limited in its data files and all that.
What is most valuable?
We are using SAP BusinessObjects because its scheduling capabilities are more powerful than those of other tools.
What needs improvement?
It is limited for us because SAP is shifting toward the cloud, and we can't use a cloud solution for SAP BusinessObjects. SAP introduced a product called PlusTimes one or two years ago and another one that I believe was called Automatic BI. This tool is more powerful than BusinessObjects and other tools because it's provided in the cloud.
For how long have I used the solution?
I've been working with BusinessObjects for about eight years.
What do I think about the scalability of the solution?
BusinessObjects is scalable, allowing us to work with many pages.
Which other solutions did I evaluate?
We are thinking about switching to Power BI. I think we will no longer use SAP BusinessObjects after one or two years.
What other advice do I have?
I rate SAP BusinessObjects seven out of 10. However, I can't recommend BusinessObjects because its usage is limited, and it can't provide a new solution for end-users.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Technical Consultant at a tech vendor with 1,001-5,000 employees
Makes receiving reports easy
Pros and Cons
- "What I find most valuable is that you can run the reports anytime and you can receive the report at a scheduled time."
- "The setup was a little complicated. It's not as easy to install it and there is not much information on the internet, so you have to depend on yourself."
What is our primary use case?
We use it for our customers and to schedule reports. We use it so we can provide them options, to let anyone type in the system and run the report anytime they want.
What is most valuable?
What I find most valuable is that you can run the reports anytime and you can receive the report at a scheduled time. When someone wants to receive these reports at a certain time, we schedule the report to be sent at their requested time. The user can access the application and run the report anytime he wants, whenever.
What needs improvement?
In terms of improvement, some reports need more customizations. Customers request reports that need more customization.
For how long have I used the solution?
I have been using this solution for about five years.
What do I think about the scalability of the solution?
It is reliable.
How are customer service and support?
Technical support is good, but we have to renew the support license every year. If we don't renew, we don't get any support.
How was the initial setup?
The setup was a little complicated. It's not as easy to install it and there is not much information on the internet, so you have to depend on yourself. When you compare it to other applications, like BMC, HP, Dell, and IBM, there are many users who have experience with the solution and share their knowledge on the internet, but there is not much information online for SAP.
What other advice do I have?
It integrates well with many other solutions. I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Global Product Manager at a tech services company with 10,001+ employees
Good for reporting and translating data into business language, but difficult to set up
Pros and Cons
- "The stability is pretty good, there are no bugs or glitches, it doesn't crash or freeze, and the performance is good."
- "The user interface should be easier to use and navigate."
- "According to our experience, SAP BO is too heavy and very difficult for customers with medium, or smaller-sized businesses to install and maintain."
What is our primary use case?
We primarily use the product for reporting and dashboards. We only have those two use cases, although there are other ways to use them.
What is most valuable?
I have a 24-hour company, and the business layer on top of the database can translate database data into business language so that people can easily understand what's happening. It allows us to quickly create reports without IT or programming skills.
The stability is quite good.
What needs improvement?
According to our experience, SAP BO is too heavy and very difficult for customers with medium, or smaller-sized businesses to install and maintain. It is such a heavy reporting tool.
Even though they provide the business layer, it's difficult for the programmer to create their own business layer. It's too complex for them. They need to simplify this.
The user interface should be easier to use and navigate.
The initial setup is difficult.
Technical support could be more responsive.
For how long have I used the solution?
I've been using the solution for five years already. I've used it for quite a while.
What do I think about the stability of the solution?
The stability is pretty good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.
What do I think about the scalability of the solution?
We only have three or four people who are using the solution at our company at this time. They are the admins and the ones who generate the reports for us.
We haven't really looked into scaling as the data volume is very limited. I can't speak to how easy it is to expand or how well it handles extremely large data sets.
How are customer service and technical support?
Technical support could be better. We tried to get them to help us with the implementation, and they were not quick to respond.
Which solution did I use previously and why did I switch?
We currently also work with Crystal Reports, which is dated, and Jasper, which is also not that great of a product.
When we began to switch to SAP, we really wanted customization capabilities and we wanted the business layer. We needed something to provide a middle layer or translation layer so that people can generate reports much quicker, and, at the time, SAP was a good option.
How was the initial setup?
The initial setup is not easy. We need a very experienced developer and they need to get enough training from SAP in order to be able to do anything effectively. It's not like other reporting tools that are really easy to use or easy to install and maintain. This one is complex and takes work and inside knowledge.
There isn't too much maintenance required. You just need to update it every once in a while.
What about the implementation team?
We needed some help implementing the solution, however, in the end, we weren't completely satisfied as the level of response time was slow.
What's my experience with pricing, setup cost, and licensing?
I cannot speak to the exact cost of the product, as it's not an aspect of the solution I handle.
Which other solutions did I evaluate?
What other advice do I have?
We are SAP partners.
I use the latest version of the solution. I cannot speak to the exact version number.
I wouldn't necessarily recommend the product to others. Even now, for ourselves, we are looking into an alternative option.
I would rate the solution at a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Enterprise Architect at a healthcare company with 1,001-5,000 employees
Fairly scalable and stable but WebGUI presentation layer could be improved
Pros and Cons
- "To share a metadata service layer, you don't need to add a user or write a SQL query. Instead, you can present a raw database to your end user."
- "The platform uses a lot of Java technologies so the performance and system-level management are tricky because it needs a lot of resources."
- "The most valuable SAP BusinessObjects Business Intelligence Platform feature are metadata service layers."
What is our primary use case?
Our primary use case for this solution is business enterprise reporting.
What is most valuable?
The most valuable SAP BusinessObjects Business Intelligence Platform feature are metadata service layers. To share a metadata service layer, you don't need to add a user or write a SQL query. Instead, you can present a raw database to your end user. The end user can then use this data to create a report, dashboard, or whatever else.
It also has scheduling and can generate BI content for you.
What needs improvement?
Their WebGUI presentation layer could be improved. They are still a little bit behind, for example, Tableau and QlikView.
For how long have I used the solution?
I have been using this solution for about nine years.
What do I think about the stability of the solution?
The features SAP BusinessObjects Business Intelligence Platform provides are fairly stable. I only noticed one data error in the past.
Of course, the platform uses a lot of Java technologies so the performance and system-level management are tricky because it needs a lot of resources.
What do I think about the scalability of the solution?
SAP BusinessObjects Business Intelligence Platform is fairly scalable. You can either scale it up or create a cluster. They do have load balance and we have a cluster for important stuff. However, we use it relatively lightly, so we never have performance issues when we needed to scale up or scale out. Mostly, we have to scale up to give it enough RAM.
Currently, we have a couple hundred people using SAP BusinessObjects Business Intelligence Platform at our institution.
How are customer service and technical support?
The SAP BusinessObjects Business Intelligence Platform we use are not too advanced so we haven't had much need to contact tech support. When we run into an issue, we can usually solve it through community answers. We have had some SAP technical support come in a few times and every time we met with them we had a good experience. We have a fairly good relationship with their tech support.
Which solution did I use previously and why did I switch?
Just before switching to SAP BusinessObjects Business Intelligence Platform, we were using QlikView.
How was the initial setup?
The initial setup was was not bad, but it was relatively complex. It did take some time to get it to work for us.
What's my experience with pricing, setup cost, and licensing?
I don't have the exact number, but SAP BusinessObjects Business Intelligence Platform is not too cheap.
What other advice do I have?
My advice is to try to truly understand the system. It is fairly complicated. To get this system to work, you need a systems engineer and an architect in addition to a lot of other people who understand what's going on behind the scenes.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
EAM Executive at a educational organization with 5,001-10,000 employees
A scalable solution for large organizations
Pros and Cons
- "SAP BusinessObjects Business Intelligence Platform is definitely scalable."
- "We want to use HANA and something called SLT, which will cover our replication and allows us to do modeling directly in the cloud, which is a great feature."
- "There should be more integration with other platforms."
- "This should be fixed so that companies don't require three separate licenses for three separate applications."
What is our primary use case?
Right now, we're using SAP BusinessObjects Business Intelligence Platform for an in-house project — we don't have any customers.
I work for an educational institute — in the main reporting area. I create different reports based on student performance using exam results and other data from various schools. In our university, we have around 20 different departments. One for Computer Science, one for Engineering, one for Audio Civil, one for Electronics, etc. I was planning to build a consolidated report that would show how our students are performing compared to other schools — a consolidated view. Then I can drill down further into individual fields.
What is most valuable?
Big organizations can implement Business Warehouse on the cloud. Small organizations, like educational institutes, don't have that much complex data, so it doesn't make sense for them to buy Data Warehouse on the cloud. We want to use HANA and something called SLT. This will cover our replication and allows us to do modeling directly in the cloud, which is a great feature.
What needs improvement?
As the technology stands, and from what I have researched at this particular point in time, companies that don't have much complex transaction data available on a day-to-day basis, don't need Business Warehouse or Data Warehouse on the cloud. We want to use SAP Analytics Cloud directly and do our data modeling on HANA Data Modular. This would really help because we wouldn't need separate licensing for Data Warehouse and for SAP, etc. We could remove all of this. We could do everything with HANA and SAP.
There should be more integration with other platforms.
Everybody wants to use SAP Business Intelligence. Because we need a Business Warehouse or a Data Warehouse, we have to create a universe consisting of everything that we'll use as an input in BI. For this reason, we have a lot of dependencies. We require connection with the two different platforms. If we were to use HANA, then we wouldn't need Business Warehouse or Data Warehouse — we could just use SAP Analytics Cloud. We could use SAP Analytics Cloud as a standalone solution for reporting purposes and we could also use Business Intelligence as a standalone solution for reporting.
This should be fixed so that companies don't require three separate licenses for three separate applications. Not everyone has that kind of a budget. It should be an all-in-one solution — this only turns away potential customers. If SAP provided a feature like standalone BI, we could use it directly, access ERP, get the data we need and start building reports. Single application licensed universities are ready to pay for that. But when it's three to four different applications, it's beyond their budget.
For how long have I used the solution?
I have worked in data services for the last eight to nine years.
What do I think about the stability of the solution?
I haven't used all of the features yet, so I can't answer this question properly.
What do I think about the scalability of the solution?
SAP BusinessObjects Business Intelligence Platform is definitely scalable.
How are customer service and technical support?
I haven't connected with support because we're using it for an in-house project. We installed it and work on it ourselves so we haven't had to contact them regarding SAP. Regarding ERP issues they are proactively able to help clients. We're a client for SAP. They've been able to help us.
How was the initial setup?
The initial installation is quite simple for me, but for inexperienced users, it may be difficult.
What about the implementation team?
At my previous job, I deployed this solution myself. Deployment took two to three days.
What's my experience with pricing, setup cost, and licensing?
As of now, we don't pay for a license. I think SAP has a program in which they give free access to Analytics Cloud for our university. Under that scheme, I have access to SAP Analytics Cloud, where I have explored different features; however, I don't have access to BI.
Which other solutions did I evaluate?
I am interested in SAP for the cloud because where I work, we have SAP ERP on the HANA Cloud. Currently, we don't have a license for SAP Analytics Cloud. That's why I'm exploring different methods to implement it. Currently, Business Warehouse is on-premise but I am planning to upgrade it to the cloud.
What other advice do I have?
Although I haven't been able to use the BI portion, I would give this solution rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director at a tech services company with 11-50 employees
Robust in terms of security and integration, quite scalable, and good for building well-formatted reports
Pros and Cons
- "If I were to compare it with Power BI and I wanted to build proper well-formatted reports, BusinessObjects Business Intelligence does that much better. Power BI is just getting into that space. They've concentrated more on visualization, which is what the SAP Lumira does. With Web Intelligence, you are able to build reports that users can interact with. They can also do a lot of querying themselves. It is robust in terms of security and integration. It is also quite scalable."
- "If I were to compare it with Power BI and I wanted to build proper well-formatted reports, BusinessObjects Business Intelligence does that much better."
- "I don't like the fact that I have to use two tools. Web Intelligence is good for reporting and all kinds of stuff, but I would rather have one product. All the reporting features of Web Intelligence should be developed within Lumira. A lot of predictive abilities have been brought into the cloud version of SAP Analytics. It would be nice to see a lot of newer technologies and AI. Predictive capabilities are becoming a little more standard. Instead of having to get another model, we are just looking for one solution to deal with analytics including predictive."
- "I don't like the fact that I have to use two tools."
What is most valuable?
If I were to compare it with Power BI and I wanted to build proper well-formatted reports, BusinessObjects Business Intelligence does that much better. Power BI is just getting into that space. They've concentrated more on visualization, which is what the SAP Lumira does. With Web Intelligence, you are able to build reports that users can interact with. They can also do a lot of querying themselves.
It is robust in terms of security and integration. It is also quite scalable.
What needs improvement?
I don't like the fact that I have to use two tools. Web Intelligence is good for reporting and all kinds of stuff, but I would rather have one product. All the reporting features of Web Intelligence should be developed within Lumira.
A lot of predictive abilities have been brought into the cloud version of SAP Analytics. It would be nice to see a lot of newer technologies and AI. Predictive capabilities are becoming a little more standard. Instead of having to get another model, we are just looking for one solution to deal with analytics including predictive.
For how long have I used the solution?
My first engagement with SAP BI was in 1998, so it has been more than 20 years.
What do I think about the stability of the solution?
Its environment is quite robust, especially when it is on-premise.
What do I think about the scalability of the solution?
SAP BI is quite scalable. It supports multiple servers and multiple combinations of landscapes. It is quite good. You can add more servers to get better performance. You can also separate services. You can separate the application server from the webserver. If you want to deploy a large on-premise setup, it would be the way to go.
How are customer service and technical support?
I work for an SAP partner company. We were the first SAP BusinessObjects partners in Nigeria, which is where I'm based. We've been partners since '98. Our goal as consultants is to be as self-sufficient as possible. We hardly need to get in touch with tech support because we are self-sufficient.
How was the initial setup?
The installation of SAP BI is an extensive function. Typically with an SAP installation, you need a combination of on-premise and cloud. The cloud functionality is still evolving and maturing. As compared to Power BI, it would take a lot more work. However, if I went the way of Lumira, I could use Lumira Desktop standalone, and I get to use the features.
What about the implementation team?
We have our own team for maintenance within our company. We used to have five people, but we have scaled down to just two full-time employees. We also have a number of people who are available on request.
What's my experience with pricing, setup cost, and licensing?
I have always found SAP BI to be expensive. It is expensive even when you compare SAP BI Cloud with Microsoft Power BI. Power BI is probably around $9.99 per month, and the cheapest SAP BI is around $20, which is double. In terms of price, Power BI is definitely a lot better. If you have budget issues, you may want to go for Power BI.
What other advice do I have?
I will be a bit biased, and I would definitely recommend SAP BI. It is a bit more robust and mature as compared to Power BI. Power BI keeps changing every day, which is not a bad thing considering how old it is. For a serious setup, I would rather use SAP BI, but I look forward to having one tool rather than two.
I would rate SAP BusinessObjects Business Intelligence Platform an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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sharing their opinions.
Updated: August 2026
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